“I love the shoes. I did have a slight concern with the shipping. It took a little longer than expected because of the tariffs. I understand, but I was not given this information until I reached out several times to get a status.”
“On the whole, I am very satisfied with Cobbler Union and have to date ordered four pairs of shoes from them. The shoes are very well made, better than some brands which cost much more. CU’s customer service is exceptional. Dirian and others, have been extremely helpful with my orders and their responses indicate to me, that they truly care about their customers. I intend to keep ordering from Cobbler Union.”
“Ha llegado en tiempo y forma. Servicio al cliente se ha contacto para verificar un detalle de la orden que podia ser confuso. Excelente servicio y calidad.”
“I’ll admit—delivery takes the time they promise, and if you’re impatient, that wait can feel long. But as soon as you open the box, you understand why it’s worth it. The craftsmanship, the materials, the attention to detail—everything speaks of care and tradition. Like most good things in life, excellence takes time.”
“While I'm enjoying my new shoes: I was a bit disappointed by the quality of the shoes bags.
Not sure if they represent your company well, there is no mention of its name and the material itself is so different from what I'm used to with other brands...I do realize that I bought my shoes from the "outlet" store of the company, but still a bit underwhelmed. Also, I waited for 30 days to receive the shoes, as opposed to the two-weeks time period that was advertized. On the brighter side, I love the shoes, the size fits me well and the crafmanship is on point, good product overall!
Thank you
Theo”
“So far, my experience with Cobbler Union has not been great. It took nearly a year to receive my order. I ordered the Derby Dress Shoe, which looked nice, but the fit was poor. The back of the shoe is very wide and does not grip the heel whatsoever, so even though it is tied tight, the heel slips out of the shoe. The overall quality of the shoe appeared promising, but I cannot comment on its durability. I ordered the "return and exchange" insurance, but I now see that you can only return for store credit. I am going to exchange this shoe for a different one and hope the results are better both in fit and delivery time.”
“I've ordered 2 pairs recently. Both were shown as in stock. The first took 2 weeks to ship. It arrived with laces that were too short to tie. The product page indicates that 80cm laces are included, but actually they're 60cm. When I contacted CU, they said they don't have any of the flat 80cm laces so they sent a pair of round ones.
The 2nd pair shipped quickly but they sent the wrong model.
The CU online operation needs much, much improvement.”
“Beautiful shoes that are high quality, with an excellent and diverse selection, and the sizing advice is accurate which makes buying shoes online confidence inspiring. Very happy with my purchases. I just wish that many items would be stocked more frequently.”
“Delay in receiving my shoes due to 2 week shut down at beginning of August and then tariff issue of shoes not shipping before 8/29. Shoes are very well made and I’m extremely pleased with them.”
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