The shoes are good quality but the service I received when there was an error with my order was less than stellar. 7 days after ordering I still had not received an order update and so I called customer support. The agent was very confused and couldn’t really tell me why the order hadn’t shipped. Several days later they then told me the shoe I had ordered was on “pre order” and wasn’t actually in stock, even though the website indicated it was when I ordered it. I understand stock errors can happen, however not informing me until I called is a failure of customer service. In the end I received the shoes over two weeks after ordering them, and no compensation was offered for my trouble. If the shoes were of lower quality I would have returned them immediately in order not to deal with this company’s incompetence. I will likely not be ordering from this company again, and would recommend they invest in a proper customer support team and try a bit harder to make things right when mistakes occur.