hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,512 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My hamper which I paid £3 extra to be delivered on the 12th my sister-in-laws 80th birthday did not arrive until the day after. I complained and received a £2 50 refund. I know the weather was bad but we made the 140 mile round trip from Essex to Berkshire for the special luncheon so the weather is no excuse!”

Helpful Report

Posted 2 years ago

Dear Irene, We're so sorry to hear this. Please accept our sincere apologies. A member of the team will be contacting you regarding this. Please keep an eye on your emails. Kind regards, Ella Customer care

Posted 2 years ago

“Sorry oi have not received the hamper yet and it is not due fo delivery yet SO HOW CAN I DO A REVIEW”

Helpful Report

Posted 2 years ago

Good afternoon Andrew, I am incredibly sorry to hear you have not received your hamper as yet, I have however checked with the warehouse this morning and identified an issue that had blocked your hamper from being dispatched, this has now been resolved and you will be able to track your package with your original tracking number this evening. I am incredibly sorry for the delay at getting your hamper out to you, but when it arrives I really hope the recipient enjoys the gift of your hamper Kind regards, Todd Bayliss Customer Care Assistant Manager.

Posted 2 years ago

“Unable to track the delivery.Error sign kept appearing at every attempt. Hamper delivered a day late”

Helpful Report

Posted 2 years ago

Dear Lynda, Firstly I am very sorry to hear that your experience with us was not to our usual standards. I understand that the delivery of our hampers is an extremely important part of what we provide here at hampers.com, so I apologise for this. One of our customer care advisors will be contacting you promptly to find a resolution for you, in the hope that we can change your experience with us! Kindest Regards Nicole (Customer Care Manager)

Posted 2 years ago

“Nicely packaged ridiculously expensive gift. Glad i wasn't paying.”

Helpful Report

Posted 3 years ago

Dear Frans, Thank you for your review. A member of the team has reached out to you regarding your feedback to discuss this further. Please keep an eye out for your emails. Kind regards, Ella Customer care

Posted 3 years ago

“Hamper itself was fine, but having paid for a nominated delivery date (it was a birthday present), it was disappointing that it was actually delivered on a different date, which spoilt the element of surprise, and made paying for a particular date pontless. I think I'd look for someone more reliable next time.”

Helpful Report

Posted 3 years ago

Dear James Thanks so much for your review, I have reached out to you via email to settle this. Thanks so much for your 2 star review! Kind regards Hannah Customer care

Posted 3 years ago

“A delivery of a hamper I purchased for my daughter's birthday was 2 days late. Only by tracking it myself once it has not been delivered on the promised day and writing to Customer Care, making a fuss etc. was any action taken to progress it.”

Helpful Report

Posted 3 years ago

Dear Mr. Quick, Firstly, we are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. I can see that one of our Customer Care team has reached out to find a resolution for you. I am extremely sorry for the experience you encountered. I understand that the delivery of our hampers is a very important part of what we offer here at hampers.com and we understand that your experience so far has caused some inconvenience. We do hope that you might consider giving us another chance in the near future. Apologies once again, Ruby (Customer Care Team Leader)

Posted 3 years ago

“Picture bit misleading. Lots in pic not included like the small cheese board and knife, grapes etc. Also one of the box of crackers smooshed and crushed”

Helpful Report

Posted 3 years ago

“Felt it was quite expensive for the number and size of items in the hamper”

Helpful Report

Posted 4 years ago

Dear Margaret, Thank you for your review, it is much appreciated. We are sorry you do not feel our hampers are good value for money, we try and source the finest artisan products which are reflected in the cost of the hampers. We do list the contents, with weights etc. on our website so buyers are aware of precisely what will be within the hamper. Thank you for shopping with us. Kind regards, Gemma (Customer care)

Posted 4 years ago

“It was delivered to the wrong address and had to be collected from the neighbouring house”

Helpful Report

Posted 4 years ago

“Didn’t get what I ordered. Due to lockdown I ordered a surprise wine and chocolate hamper for my husband on our anniversary. It cost me £30 plus £3 postage. The wine that arrived was not the 2010 D’Olivia Gran Reservation but a 2018 bottle of Rioja. The chocolates were the same make but half the size. The box was nice but feel like I’ve been conned.”

Helpful Report

Posted 4 years ago

Dear Karan, Thank you for taking the time to leave us a review, we really appreciate your feedback. We are sincerely sorry for the disappointment caused, we may have to from time to time substitute items, but whenever we do this we always ensure our substitutions are of the same value or greater. We are so sorry you feel let down and conned by our service. I am going to send you an email to discuss this further. Kind regards, Gemma (Customer Services)

Posted 4 years ago

“Received on time & signed for by my daughter in London but my choices of type of gift hamper seemed very limited this time . I feel embarrassed that I sent a Spanish beer pack in desperation instead of an Australian Christmas/ wine hamper. Couldn’t find what I wanted this time most sold out it toooo expensive. Thanks Bernadette”

Helpful Report

Posted 4 years ago

“Very expensive to get to ireland”

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Posted 4 years ago

“The ordering system is easy to use but paid extra for specific day delivery and item was delivered on the wrong day”

Helpful Report

Posted 4 years ago

“was left on doorstep not known if received by my friend as her phone is not receiving !”

Helpful Report

Posted 4 years ago

“Previous experiences ok but paid extra for named day for hamper delivery as birthday surprise and delivered on.the wrong day, 2 days too early!”

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Posted 5 years ago

“Ordered a Hamper for Fathers Day delivery. Turned up the next day? Whats the point?”

Helpful Report

Posted 5 years ago

Dear Robin, We are very sorry to hear the hamper was not received on the day requested. Therefore, we have checked with the couriers, & can confirm that delivery was attempted on the day, 21/06/2020 at 18:06 , but there was no answer at the property. This was then re-scheduled & delivered the next day. Apologies for the disappointment caused. Kind regards, Hampers.com

Posted 5 years ago

“you did not deliver on time”

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Posted 5 years ago

“Sorry, was trying to give a 5 star rating, don't know what happened. Have spoken to the recipient and they were extremely happy with the hamper. I will certainly be using you again in the future and will be recommdnding you to others.”

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Posted 5 years ago

“2 hampers came the day after delivery day. All pleased wth gift”

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Posted 5 years ago

“Hamper itself is great. Had A LOT of trouble placing the order, the website was difficult to navigate then my credit card was not accepted. Tried three or four times before it all came together.”

Helpful Report

Posted 5 years ago

hampers.com is rated 4.8 based on 29,512 reviews