I bought 4 hampers. 3 were delivered fine. 1 however was delivered to the wrong address. When I received the the delivery confirmation but the recipient confirmed they did not have the hamper, I emailed hamper.com but did not get a response. I then called and spoke to Michelle. I explained the situation and she said she would ask the delivery driver. She said to call back in an hour and they were open till 6pm. I called 45 minutes later and the business was closed. I left a message asking to be called back, but I have not received a call. At that point the hamper was missing. We only found out this morning that the hamper was left on the doorstep of a neighbour. My confirmation said it was securely delivered, it wasn't. Its not the end of the world, but it is not acceptable hence the rating.