hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 31,062 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Hampers themselves were excellent and half of them were delivered as promised in a timely manner. $ of the hampers were, unfortunately, not delivered in time for Christmas (although had been ordered at the same time).”

Helpful Report

Posted 8 months ago

Dear Karim, Thank you for your review. I’m pleased to hear that the hampers themselves were excellent and that some were delivered on time. I’m sincerely sorry that the remaining hampers were not delivered in time for Christmas, especially as they were ordered together. I completely understand how disappointing and frustrating this would have been. Thank you for taking the time to share your feedback. Kindest Regards, Hampers.com

Posted 8 months ago

“I needed to change dates for delivery and they accommodated me. My friend loved all the items in the pack and also the packaging. A nice variety of gifts”

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Posted 8 months ago

Dear Julie, Thank you for your wonderful 5-star review. We’re thrilled we could accommodate your delivery date change and that your friend loved the items and packaging, and appreciated the variety of gifts. If you need anything else, we’re here to help. Kind regards, Team hampers.com

Posted 8 months ago

“They really enjoyed their hamper. Great value”

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Posted 8 months ago

“Oh dear, I specifically asked that it NOT be delivered till 5 January, they are in Europe till then !!! Hope it survives till they arrive home!”

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Posted 8 months ago

Dear K, Thank you for your feedback. We do apologise if the hamper was delivered earlier than expected and for any inconvenience this may have caused. If you require any further assistance, please do get in touch with us at help@hampers.com Kindest Regards, Hampers.com

Posted 8 months ago

“My relatives were thoroughly delighted with their hamper and the variety of products enclosed. I will definetly order fro you in the future.”

Helpful Report

Posted 8 months ago

“I have been ordering Christmas hampers from hampers.com for several years and have always been very pleased with both the service and the quality. Unfortunately, this year did not meet my expectations. The hamper I ordered for delivery on 24 December, to the home where I was spending Christmas Day, was not delivered until 27 December. This was disappointing and somewhat embarrassing on the day. I understand that delays can sometimes occur with third-party delivery services; however, I would have appreciated some communication to acknowledge the delay and keep me informed.”

Helpful Report

Posted 8 months ago

Dear Sujay, Thank you for taking the time to share your feedback, and I’m very sorry for the disappointment this caused, particularly given your positive experiences with us over the years. An email was sent to notify customers where delays were identified, however I’m truly sorry if you did not receive this. I completely understand how disappointing and embarrassing this would have been on Christmas Day, and I appreciate that clearer communication would have made a difference. We genuinely value your custom and are very sorry that this year fell short of the standard you’ve come to expect from us. Your feedback has been shared internally, and we do hope you will consider giving us another chance in the future. Kindest Regards, Hampers.com

Posted 8 months ago

“Very pleased, very good service”

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Posted 8 months ago

“We were given a hamper for Christmas. Everything in it was fabulous . Thank you.”

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Posted 8 months ago

“I ordered this for my daughter and son-in-law and they were absolutely delighted with the contents.”

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Posted 8 months ago

“Ordering from Australia can be a bit of a gamble but this is the second year I have used Hampers.com and once more, they did not disappoint. They keep me informed all the way along the ordering, delivery and receiving process; even the delivery company send updates separately. The recipient has enjoyed the contents of the hampers both years and said she could not fault the quality. Thank you Hampers.com”

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Posted 8 months ago

“Very nice hamper, They were so accomodating as my delivery was delayed due to the freight company during the holiday rush. Will definalty order again.”

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Posted 8 months ago

“Hamper is not delivered, called customer service twice and no one take any responsibility, just promising to call me back but no one bothered. Ordered hampers many times before and never had any issues but this time around absolutely horrible experience as my friends still waiting for a present.”

Helpful Report

Posted 8 months ago

Dear Olesja, I’m very sorry for the frustration and disappointment caused. I can see that all hampers on the order are currently showing as delivered on our system, however if this is not the case, please do get in touch with us via email at help@hampers.com so we can look into this for you as a priority. I’m sorry for the lack of follow up you experienced after contacting us by phone, and for the impact this has had, especially as this is not the experience you’ve had with us previously. Your feedback has been shared internally so this can be reviewed. Kindest Regards, Hampers.com

Posted 8 months ago

“Hampers well received as Christmas gifts.”

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Posted 8 months ago

“Unfortunately still waiting on a reply to my email regarding my undelivered hamper, despite sending a number of emails I haven't received a response or refund? Would appreciate some contact, this isn't my first order and I've not encountered a problem before so hope this can be rectified soon.”

Helpful Report

Posted 8 months ago

Hello Andrea, We’re very sorry for the delay and completely understand how upsetting this must have been, especially as the order was placed with a guaranteed delivery before Christmas and expected on Christmas Eve. Receiving it after Christmas is incredibly disappointing and not the experience you should have had. We’re also very sorry that you didn’t receive a response to your email. We understand how frustrating that feels, particularly at such an important time of year. We are currently working through our queries as quickly as possible, and a member of our team will be in touch to support you further. Please accept our sincere apologies for the inconvenience and disappointment caused Kind regards Naomi (Customer Care)

Posted 8 months ago

“Ordering from Hampers.com was incredibly easy and quick. They offer a fantastic variety of products and plenty of options for any occasion. A seamless gifting experience from start to finish—highly recommended!”

Helpful Report

Posted 8 months ago

Dear Anapatricia, Thank you so much for your wonderful 5-star review. We’re delighted to hear that ordering from Hampers.com was easy and quick, and that you enjoyed our wide selection and seamless gifting experience. We look forward to assisting you again for any future occasions. Kind regards, Team Hampers.com

Posted 8 months ago

“Didn't get delivered on time despite being ordered two weeks in advance.”

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Posted 8 months ago

Dear Harry, We sincerely apologise for the delay. This is unacceptable and not the level of service we expect to provide. I can see that a member of our Customer Care team has been in touch, but I’m very sorry for the frustration this delay has caused. Thank you for your patience, and please accept our apologies once again. Kindest regards, Team Hampers.com

Posted 8 months ago

“Saying it has been delivered when it has not.”

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Posted 8 months ago

“Sorry it was a gift - but I think it went down very well”

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Posted 8 months ago

Dear Christina, Thank you for sharing your experience. We’re glad to hear the gift went down well. If there’s anything more we can do to improve future gifts, please don’t hesitate to reach out. Kind regards, Team hampers.com

Posted 8 months ago

“The hampers were both good quality. They recipients were not in. But Hampers kept me informed and delivered the next day.”

Helpful Report

Posted 8 months ago

Dear Brenda, Thank you for your 5-star review. We’re glad the hampers were of good quality and that you were kept informed and that delivery occurred the next day. We’re sorry the recipients weren’t in, but pleased we could still deliver promptly. Kind regards, Team hampers.com

Posted 8 months ago

“Quick and effient. Thankl you very muchxx”

Helpful Report

Posted 8 months ago

Dear Linda, Thank you for your 5-star review. We’re glad to hear the service was quick and efficient, and we appreciate you letting us know. If there’s anything more we can do for you, please feel free to reach out. Kind regards, Team hampers.com

Posted 8 months ago

hampers.com is rated 4.8 based on 31,062 reviews