Third time I've used their service, third time they've lost the order. I receive an email from their logistics partner saying when they're delivering but it doesn't show up. When I look closer at the detail, they say they've not received the package from Hampers.com and I have to chase. First 2 times I could put down to the Christmas rush, third was in mid-June though it's clear there's a lot of problems they need to sort out. This round I got a fast reply, new dispatch and a partial refund, which is better than what they did at Christmas. Still, I won't be able to recommend them given my experience of unreliability.