hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 30,878 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“you haven't delivered the parcel as agreed on time.I have paid extra for the special date delivery . delivered after 3 days of delay. I feel that you are unreleable,”

Helpful Report

Posted 4 months ago

Dear Dr Periyasamy, We’re very sorry for the delay and completely understand why this has left you feeling disappointed and frustrated. Paying extra for a special date delivery and then receiving the parcel three days late is not acceptable, and we fully appreciate why this has affected your confidence in our service. Please accept our sincere apologies for letting you down on this occasion and for the inconvenience and upset caused by the delay. This is not the level of reliability we aim to provide, especially when a specific delivery date has been chosen. If you haven’t done so already, please reach out to us at help@hampers.com so we can look into this further and support you directly. Kindest regards, Team Hampers.com

Posted 4 months ago

“With the advert of “guaranteed Christmas delivery” and paying a hefty fee for the privilege I thought I had just solved some last minute Christmas gift needs. Ordered 21st December! Nope! Has not arrived as promised, no response from their Team (now Christmas Eve morning) you think, given their business nature they’d have extra support at these times. Now 27th, no parcel, no reply and the cheek to ask for a review!”

Helpful Report

Posted 4 months ago

Dear Simon, We’re very sorry to read this and completely understand why you felt so frustrated and let down. With a promise of guaranteed Christmas delivery and an order placed on 21st December, it’s entirely reasonable to expect your gift to arrive on time, especially after paying extra for that assurance. We can now see that all parcels have been delivered, we fully appreciate that this does not undo the disappointment caused by the delay on Christmas Eve, the lack of timely responses, and the stress of waiting during what should have been a festive period. We’re especially sorry that you were left without updates and then asked for a review while still waiting for your order. That understandably added to the frustration. Please accept our sincere apologies for the delay and for how this situation was handled. This is not the experience we want for our customers, particularly at such an important time of year, and we’re truly sorry for the upset caused. Kindest Regards, Team hampers.com

Posted 4 months ago

“I ordered two hampers ... one turned upEVENTUALLY but the second to McDyre HA5 5DP has not please telephone me immediatialy to tell me how you will resolve this”

Helpful Report

Posted 4 months ago

Dear Rosalind, We’re very sorry for the ongoing delay and completely understand your frustration, especially as this was intended to be a Christmas gift. We appreciate that it’s not possible to review the hamper when it has not yet arrived. A member of our team will be in touch with you directly to look into this and provide an update on the delivery as soon as possible. Please accept our sincere apologies for the disappointment and inconvenience this has caused. Kindest regards, Team Hampers.com

Posted 4 months ago

“Brilliant prompt service. Easily organised and delivery process efficient Highly recommended. Thank you”

Helpful Report

Posted 4 months ago

“Was scheduled for delivey on Wednesday 24th December 2025, not 2 days later, as this was a Christmas gift”

Helpful Report

Posted 4 months ago

Dear Fanos, We’re very sorry for the delay and completely understand how disappointing and upsetting this must have been, particularly as the hamper was intended as a Christmas gift. When a delivery is scheduled for Wednesday 24th December, it’s expected to arrive on that date, and receiving it days later takes away from the occasion entirely. We fully appreciate why this has left you feeling let down and frustrated, especially after placing your trust in us to deliver something special at the right time. This is not the standard of service we aim to provide, and we’re truly sorry that the delay had such an impact on your experience. Please accept our sincere apologies for the inconvenience and disappointment caused. Kind regards, Team hampers.com

Posted 4 months ago

“Item hasn’t been delivered and no response from customer service to our email”

Helpful Report

Posted 4 months ago

Dear Ryan, We sincerely apologise for the delay. This is unacceptable and not the level of service we expect to provide. I can see that a member of our Customer Care team has been in touch, but I’m very sorry for the frustration this delay has caused. Thank you for your patience, and please accept our apologies once again. Kindest regards, Team Hampers.com

Posted 4 months ago

“Bought as a gift and family were very happy with the contents. Good communication and delivered as promised.”

Helpful Report

Posted 4 months ago

“Placed my order on 19th December. Still not arrived Not good enough Feel I have wasted time and money. Such a pity.”

Helpful Report

Posted 4 months ago

Dear Mark, We’re very sorry for the delay and completely understand why you’d feel disappointed, especially after placing your order well in advance. We appreciate how frustrating it is when something you’ve waited for doesn’t arrive when expected, and we’re truly sorry for the inconvenience caused. Our records show the order was delivered on 29/12, but if you still require any further assistance, please do reach out to us at help@hampers.com and we’ll be happy to support you. Kindest regards, Team Hampers.com

Posted 4 months ago

“I am still awaiting the hamper for my Mother promised for delivery on 23/24 December. I received NO NOTIFICATION informing of delayed delivery. I had no idea that she had not received the Hamper. I put it in my name so that she wouldn't open it ahead of Christmas. I'm not happy.”

Helpful Report

Posted 4 months ago

Dear Natalie, We’re very sorry for the ongoing delay and completely understand your frustration, especially as this was intended to be a Christmas gift. We appreciate that it’s not possible to review the hamper when it has not yet arrived. A member of our team will be in touch with you directly to look into this and provide an update on the delivery as soon as possible. Please accept our sincere apologies for the disappointment and inconvenience this has caused. Kindest regards, Team Hampers.com

Posted 4 months ago

“There was no note to say who hamper was from Paid for names delivery on 23rd and it didn’t arrive On 24th it was supposed to arrive at 10-11am but no sign at 9pm had an update to say it was around the side of house despite them being home all day Then had to send my gift recipients out in the dark to go look for package they’d never have found and again no note Raised a chat query and the wait time was 1 min for chat but 3 days later no response and now I’ve raised a complaint All in all lacklustre and won’t be ordering again”

Helpful Report

Posted 4 months ago

Dear M Mitchell, We’re very sorry to read this and completely understand how disappointing and stressful this experience has been. Missing gift details, failed named day delivery, and incorrect delivery updates are not acceptable, especially when this was meant to be a Christmas gift. We are currently working through our queries as quickly as possible, and a member of our team will be in touch with you shortly to support you further. Please accept our sincere apologies for the inconvenience caused. Kindest regards, Team Hampers.com

Posted 4 months ago

“The ordering was stressful as kept picking up a previous address from an old order. When it arrived (a couple of days late) one of the bottles of beer were broken so the box was soaking. But my brother was still thrilled to receive it”

Helpful Report

Posted 4 months ago

Dear Patricia, Thank you for taking the time to share your feedback. We’re sorry to hear the ordering process was stressful and that the delivery arrived later than expected, particularly with one of the bottles broken on arrival. We completely understand how disappointing that must have been. We can see that a member of our Customer Care team has since provided a resolution and that this matter is now resolved. While we’re pleased this was sorted for you, we do apologise for the inconvenience caused along the way. It’s lovely to hear that your brother was still thrilled to receive the hamper. Kindest regards, Team Hampers.com

Posted 4 months ago

“Ordered early December for a 23rd December delivery it’s now December 26th and it’s still not been delivered and company isn’t replying to emails 😡”

Helpful Report

Posted 4 months ago

Dear Tracey, We sincerely apologise for the delay. This is unacceptable and not the level of service we expect to provide. I can see that a member of our Customer Care team has been in touch, but I’m very sorry for the frustration this delay has caused. Thank you for your patience, and please accept our apologies once again. Kindest regards, Team Hampers.com

Posted 4 months ago

“Hamper never arrived but was told it was delivered”

Helpful Report

Posted 4 months ago

Dear Lindsay, We’re very sorry to hear this and understand how frustrating it must be to be told an order was delivered when it hasn’t arrived. Our records do show both hampers as delivered on 22/12, however if this is not the case, please do reach out to us as soon as possible at help@hampers.com so we can investigate this urgently with the courier and support you further. Please accept our sincere apologies for the confusion and inconvenience caused. Kindest regards, Team Hampers.com

Posted 4 months ago

“Sent to my brother and sister-in-law in London. Delivered on time and always the very best products.”

Helpful Report

Posted 4 months ago

“Very happy that our ordered hamper arrived on the day I’d specified (2 days before Xmas). My son was thrilled with all the delicious goodies inside”

Helpful Report

Posted 4 months ago

“Should have been delivered on 23rd not yet delivered. Latest appears it will be delivered on 31st. NOT GOOD ENOUGH. Will at least the delivery charge be refunded??”

Helpful Report

Posted 4 months ago

Dear Sandra, We’re so sorry to read this and completely understand how upsetting this must have been, especially as it was intended for Christmas. This is not the experience we want for our customers. I can see the delivery was successful yesterday. A member of our team will be in touch with you as soon as possible to look into this and support you further. Please accept our sincere apologies for the disappointment caused. Kindest regards, Team Hampers.com

Posted 4 months ago

“Overpriced for £20 max of food....£46.00 for the hamper...disgusting ripoff”

Helpful Report

Posted 4 months ago

Dear Anne, We’re very sorry to read this and understand why you feel disappointed about the value of the hamper. We appreciate that expectations are high when purchasing a gift, and we’re sorry that this didn’t meet what you had hoped for. Our hampers are carefully curated with artisan, good quality products, presented and packaged to create a gift experience rather than just a collection of items. That said, we fully recognise that value is subjective, and we’re genuinely sorry that this did not feel worthwhile to you. Thank you for taking the time to share your feedback. It’s important to us, and we regret that this experience left you feeling dissatisfied. Kindest regards, Team Hampers.com

Posted 4 months ago

“Fantastic hamper. Good value hamper. Easy to order. Delivered on time and gratefully received. .”

Helpful Report

Posted 4 months ago

“Sent as a present. The recipient said it had all their favourite things in it. Arrived on time and was kept informed of tracking. Very impressed.”

Helpful Report

Posted 4 months ago

“Very satisified customer. This was a gift i received from an old friend and family in ireland. My favourite cheese was in this”

Helpful Report

Posted 4 months ago

hampers.com is rated 4.8 based on 30,878 reviews