hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 31,059 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just wonderful ; my Uncle was delighted”

Helpful Report

Posted 7 months ago

Dear Kate, Thank you so much for your wonderful 5-star review. We’re thrilled to hear your Uncle was delighted and that everything met expectations. If there’s ever anything else we can help with, just let us know. Kind regards, Team hampers.com

Posted 7 months ago

“So disappointing that hamper arrived after all my guests had gone. My brother was promised it would arrive before Christmas, and was the reason he booked your company this year . Contents and packaging were good”

Helpful Report

Posted 7 months ago

Dear Maura, I sincerely apologise for the disappointment caused. We experienced a delay with our couriers, and I completely understand how frustrating this must have been, especially as the hamper was intended to arrive before Christmas. I’m pleased to hear the contents and packaging were good, but I’m very sorry that the delivery timing let you and your brother down. Thank you for taking the time to share your feedback. Kindest Regards, Team Hampers.com

Posted 7 months ago

“Dreadful delivery service. For special occasions will not be using hampers again.”

Helpful Report

Posted 8 months ago

Dear Adam, I’m very sorry for the disappointment caused. We experienced a delay, and I completely understand how frustrating this would have been, particularly when the order was for a special occasion. We fell short on this occasion and I’m sorry for the experience you had. Thank you for taking the time to share your feedback. Kindest Regards, Team Hampers.com

Posted 7 months ago

“So happy with my Birthday Hamper which I recently ordered. It arrived really quickly and beautifully packaged. The quality is great and I will definitely be ordering from Hampers.com again. A***”

Helpful Report

Posted 8 months ago

Dear Adele, Thank you so much for your wonderful 5-star review. We’re thrilled to hear you’re happy with your Birthday Hamper, its quick delivery, beautiful packaging, and great quality. We can’t wait to help you again with hampers in the future. Kind regards, Team hampers.com

Posted 7 months ago

“I’m still awaiting delivery of my parcel. Ref: T04 RUA 401 494 3456.”

Helpful Report

Posted 8 months ago

Dear Anne, Thank you for your message. I can see that a few delivery attempts have been made, and I’m very sorry that your parcel has not yet been successfully delivered. A member of our team will be in contact with you shortly to discuss this further and help resolve the situation. Kindest Regards, Team Hampers.com

Posted 7 months ago

“One of the hampers did not have a message on it. The recipients did not know who had sent it.”

Helpful Report

Posted 8 months ago

Dear Molly, Thank you for raising this and I’m very sorry for the confusion caused. The gift card is placed in a clear plastic wallet on the outside of the hamper, next to the delivery information, and I’m sorry if this was missed on this occasion. We hope the recipients thoroughly enjoyed their hamper, and thank you so much for your custom. Kindest Regards, Team Hampers.com

Posted 7 months ago

“Ordered the “White Christmas” hamper (x2) on the 21st December for friends and family, thinking it would arrive in time for them to open the hampers on Christmas Day. They did not arrive until 10 days later (New Years Eve). Im sure the hampers were fine but very disappointed with the delivery service (it was not the delivery service, Evri, at fault but more so Hampers.com - I was informed the shipment was being packed only on the 29th).”

Helpful Report

Posted 8 months ago

Dear Christy, I sincerely apologise for the delay we experienced and for the disappointment this caused. We fell short on this occasion, and I completely understand how upsetting it must have been, especially as the hampers were intended to be opened on Christmas Day. I’m very sorry that the order was not dispatched as expected and that this impacted the delivery timing. This is not the experience we aim to provide, and your feedback has been shared internally so this can be reviewed and learned from. Thank you for taking the time to raise this. Kindest Regards, Team Hampers.com

Posted 7 months ago

“The recipients were very pleased with their gift and thoroughly enjoyed the contents of the hamper.”

Helpful Report

Posted 8 months ago

Dear Elizabeth, Thank you so much for your lovely 5-star review. We’re thrilled to hear the recipients were pleased with the gift and enjoyed the hamper contents. If there’s anything else we can assist with, just let us know. Kind regards, Team hampers.com

Posted 7 months ago

“Brilliant service and customer service were quick at replying to my query. I will be ordering again. Thanks 😊”

Helpful Report

Posted 8 months ago

Dear Rose, Thank you so much for your lovely review. We’re thrilled to hear you were happy with our service and that you’d order with us again. If there’s anything else we can assist with, just let us know. Kind regards, Team hampers.com

Posted 7 months ago

“Poor communication Deceitful marketing tricks Arrogant verbal excuses when challenged. I have had enough!”

Helpful Report

Posted 8 months ago

Dear Lateef, I sincerely apologise for how frustrated and let down you feel. I’m very sorry that your experience left you feeling this way, and I acknowledge that we fell short in both communication and how concerns were handled. This is not acceptable, and it’s not how we want customers to feel after dealing with us. Your feedback has been shared internally so it can be properly reviewed. Kindest Regards, Team Hampers.com

Posted 7 months ago

“Whilst trying to order a hamper which was over the £50 free delivery to the UK, when going to pay it still was trying to charge me the delivery fee. I sent an email and was advised that someone should contact me within about 24 hours. That time frame elapsed and I phoned the customer services to be told that it was only free to people in England, so the upshot of this is that they believe that Scotland is no longer part of the UK, I did point this out to the advisor but with no reaction from her.”

Helpful Report

Posted 8 months ago

Dear Brian, I sincerely apologise for the frustration and confusion caused during your order and for the delay in getting back to you. To clarify, some postcodes are classed as out of area and fall under a two day delivery service, which can incur a delivery surcharge even when an order meets the free delivery threshold. This includes certain locations outside mainland England. I’m very sorry if this was not explained clearly at the time, and I apologise if the communication you received felt dismissive, as that is not acceptable. Your feedback has been shared internally, as it’s important that we explain this more clearly and handle these conversations with greater care. Thank you for taking the time to raise this, and I’m sorry again for the experience. Kindest Regards, Team Hampers.com

Posted 7 months ago

“Ordered a present for our good neighbour choose the date for delivery came home from holiday and guest what? our neighbour didn't received the item yet. hampers.com didn't fulfil it's promise to “bring joy and wholehearted togetherness through gifting” to us. very disappointing experience....My first and last of this hampers.com”

Helpful Report

Posted 8 months ago

Dear Jade, I’m very sorry for the disappointment this caused, especially as the hamper was intended as a gift for your neighbour. I completely understand how frustrating it is to return from holiday and find that the delivery had not taken place as expected. I can see that the order was delivered on 03/01 at 12:17. If you require any further assistance, please do get in touch with us at help@hampers.com and the team will be happy to help. Kindest Regards, Team Hampers

Posted 7 months ago

“WOW! Stunning presentation, a good variety of quality products. My brother in the UK was very appreciative & thoroughly enjoyed the red wine too. I’d made a late booking so the hamper wasn’t delivered until the first working day after Christmas, and whilst that was disappointing we called it the festive season hamper so that solved the problem. It’s important to mention hampers.com were excellent with their communication to keep me in the loop about my order, delay & delivery times. So well done hampers.com, a great service, therefore I highly recommend to everyone.”

Helpful Report

Posted 8 months ago

Dear Ms Browne, Thank you so much for such a lovely and thoughtful review. We’re delighted to hear the hamper was so well received and that your brother enjoyed the selection, especially the red wine. While we’re sorry it didn’t arrive before Christmas due to the late booking, we really appreciate your understanding and love the idea of turning it into a festive season hamper. It’s also great to hear that our communication helped keep you informed throughout. Thank you again for your recommendation and kind words. It truly means a lot to us. Kindest Regards, Team Hampers.com

Posted 7 months ago

“I sent it to a relative, so I have no idea what it was like. The photo was excelent which is why I chose this one.”

Helpful Report

Posted 8 months ago

Dear Nigel, Thank you for your 5-star feedback and for choosing hampers.com. We’re glad the photo caught your eye and influenced your choice. If there’s anything else we can assist with for future orders, please let us know. Kind regards, Team hampers.com

Posted 7 months ago

“My niece absolutely appreciated and enjoyed her gift hamper basket! Thank you for your kind representative’s and delivering the basket, timely!”

Helpful Report

Posted 8 months ago

Dear Julie, Thank you for your wonderful 5-star review. We’re delighted to hear that your niece appreciated and enjoyed the gift hamper and that the basket was delivered in a timely manner. We appreciate you choosing hampers.com. If you ever need another thoughtful gift, we’re here to help. Kind regards, Team hampers.com

Posted 7 months ago

“Hamper was for my parents and they loved it Thank you”

Helpful Report

Posted 8 months ago

Dear Russell, Thank you for your kind 4-star review. We’re delighted to hear the hamper was well-received by your parents and that they loved it. We appreciate you choosing hampers.com. Kind regards, Team hampers.com

Posted 8 months ago

“The order was neatly, nicely packed and was delivered on time. The gifts were very good. I wish the delivery person had at least rang the doorbell, because the parcel lay for a few hours at the doorstep.”

Helpful Report

Posted 8 months ago

Dear Jaya, Thank you for your 5-star review. We’re glad the order was neatly packed and on time, and that you enjoyed the gifts. We’re sorry the delivery did not include a doorbell ring and the parcel sat at the doorstep. We’ll address this with our delivery team to improve next time. Kind regards, Team hampers.com

Posted 8 months ago

“The Hampers themselves were excellent and half of them were delivered as promised in a timely manner. $ of the hampers were, unfortunately, not delivered in time for Christmas (although had been ordered at the same time).”

Helpful Report

Posted 8 months ago

Dear Karim, Thank you for your review. I’m pleased to hear that the hampers themselves were excellent and that some were delivered on time. I’m sincerely sorry that the remaining hampers were not delivered in time for Christmas, especially as they were ordered together. I completely understand how disappointing and frustrating this would have been. Thank you for taking the time to share your feedback. Kindest Regards, Hampers.com

Posted 8 months ago

“I needed to change dates for delivery and they accommodated me. My friend loved all the items in the pack and also the packaging. A nice variety of gifts”

Helpful Report

Posted 8 months ago

Dear Julie, Thank you for your wonderful 5-star review. We’re thrilled we could accommodate your delivery date change and that your friend loved the items and packaging, and appreciated the variety of gifts. If you need anything else, we’re here to help. Kind regards, Team hampers.com

Posted 8 months ago

“They really enjoyed their hamper. Great value”

Helpful Report

Posted 8 months ago

hampers.com is rated 4.8 based on 31,059 reviews