hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,434 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

Write Your review

Tell us how hampers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am totally furious and upset. My sons 21st birthday present was meant to have arrived on the Thursday 1st December. It still hasn’t arrived and he has had to stay in all day waiting for it not to appear. It could not be worse than this.”

Helpful Report

Posted 2 years ago

Dear Rosie, My name is Nicole I am the Customer Care Manager here at hampers.com. My priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. I can see your order encountered a delay at the sortation hub however I'm pleased to see it now has been delivered. I agree this was poor and I am extremly sorry for the experience you have encountered. The customer care team has reached out to you to provide a detailed update and an offer of compensation to apologise. I really wouldn’t want this to hinder your experience with us and I can assure you, you are our priority. Apologies once again. Nicole Customer Care Manager Delete

Posted 2 years ago

“Overpriced. I urge anyone considering buying a hamper from this company to read all details relating to size, weight & volume of contents. The photos look great but when my Xmas/Gift hamper, priced @ £39 arrived I could tell before I opened it I was dissappointed. The box was half the size I was expecting. The contents dissappointingly small. Half a bottle of port. Not even vintage. I could have bought the whole contents far cheaper. In fact I was embarrassed to give this as a gift & have made my own hamper including a bottle of vintage port for less than I paid from this company. Couldn't recommend won't use again.”

Helpful Report

Posted 2 years ago

Dear Janice, My name is Nicole I’m the Customer Care Manager at hampers.com. Firstly, thank you for your feedback I’m sorry that the hamper didn’t meet your expectations, at hampers.com we always strive for the best customer experience. We take customer satisfaction seriously and will use your feedback to help improve our products. We aspire to work with the finest artisan food and drink suppliers so that we can ensure every gift hamper is to the highest possible standard. We take great pride in ensuring our hampers have great quality products in comparison to quantity. The prices of our hampers not only reflect the contents inside, but it also includes the presentation, the packaging itself, along with our branded hamper boxes or wicker baskets. This also includes the care that goes into the packing process which saves our customers the time of having to prepare a hamper themselves. It also includes the overall creation of our hampers, locating wonderful UK suppliers products which are high quality products, including unique products that are not always ready available to the public. My priority is providing the customer with an exceptional service at all times and I’m terribly sorry on this occasion this was not fulfilled. I have reached out to you personally to discuss your experience in more detail. I have also passed on your feedback on to our product development team. I really hope this experience will not deter you from shopping with hampers.com again. I look forward to hearing from you; I’m truly sorry. Nicole Customer Care Manager

Posted 2 years ago

“Placed an order for a £30. Hamper to be Delivered to New Zealand. Shipping cost was a wopping £49.41. Total bill came to £79.41. I phoned the company to cancel my order within 15 minutes as couldnt use there email help@hampers.com to cancel the order, as my email wouldn't send via there link in confirmed order email. I had to restart my phone a number of times as couldnt get rid of the unsent email. It seem odd that there link to contact then can do that to your mobile phone. You can phone customer care at Hampers.com on 01235 833732 shipping is extremely expensive !”

Helpful Report

Posted 2 years ago

“This hamper was ordered for a client and I was very disappointed and embarrased to have the client advise me by email that the cheese in the hamper only had a 5 day "best before date" validity. My query with hampers.com was quickly dealt with, but the issue remained and overall satisfaction for me is very low”

Helpful Report

Posted 2 years ago

Dear Kaarin, Firstly, I’m terribly sorry to hear of your less than satisfactory experience and hope you will accept my sincerest apologies. I can see that a partial refund has been refunded to you after correspondence in light of this error on our part. We are very sorry once again for any inconvenience caused and will be reaching out to you again for another sort of resolution. Kind regards Hannah Customer care

Posted 2 years ago

“I ordered a hamper 3 weeks early from Australia to make sure it arrived on my Mothers Birthday 15th Aug I got an e-mail from Hamper.com to say it had been sent and was at dpd for delivery, so I thought great she will receive it on her Birthday only to ring later and she said it’s not arrived!!!!!!! Today I get an e-mail saying dpd will deliver today 16th Aug, and unfortunately my Mother has gone away for a few days now and the hamper will be sit on the doorstep being food I’m not impressed and cost me $68!!! I have used Hamper.com before I think I should be refunded.”

Helpful Report

Posted 2 years ago

Dear Carol, Firstly I am very sorry to hear that your experience with us was not to our usual standards. I understand that delivering on time is an extremely important part of what we provide here at hampers.com, so I apologise for this. One of our customer care advisors will be contacting you immediately to find a suitable resolution for you, in the hope that we can change your experience with us! Apologies again. Kindest Regards Hannah Customer care

Posted 2 years ago

“This has been a disaster. I ordered from Canada for my wife who’s in the UK, spreading her dad’s ashes. It also happened to be her birthday. I bought a hamper that would’ve arrived Sunday. Even tho 5 people were home, the delivery driver didn’t manage to deliver it. I emailed hampers.com. No reply. I told my wife to keep an ear out for the door for Monday, ruining the surprise which sucks but oh well. Monday, the delivery driver fails AGAIN! Check my email, still no reply from hampers.com. Tomorrow is my wife’s last day in the UK. Hampers.com ruined what was supposed to be a nice surprise and turned it into a headache. She STILL doesn’t have her gift.”

Helpful Report

Posted 3 years ago

Dear Travis, Thank you for contacting us. I'm sorry to hear this. A member of the team has reached out to you to resolve these issues. Please feel free to direct any questions to them or help@hampers.com. Kind regards, Ella Customer care

Posted 3 years ago

“Would not use again”

Helpful Report

Posted 3 years ago

Dear Kevin, Firstly, we are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Our priority is providing the customer with exceptional service at all times and we are terribly sorry on this occasion this was not fulfilled. We understand how important the joy of gifting is and we're extremely sorry this experience has caused disappointment. I can see that one of our Customer Care team has reached out to find a resolution for you. I am extremely sorry for the experience you encountered. We do hope that you might consider giving us another chance in the near future. Apologies once again, Ruby (Customer Care Team Leader)

Posted 3 years ago

“Firstly - this review system is fraudulent - the hampers.com email asking you to review directs you to this website if you are happy, and directs you to email them if you are unhappy. Do not trust the average rating - most of the negative ones have been discounted in advance. As for the order: placed two orders over Xmas. One delivered successfully, thank you, other was delayed and took 18 days - not ideal with perishables. Hampers.com staff were dismissive of my queries and ultimately ignored correspondence. I do not recommend you use them. Terrible service.”

Helpful Report

Posted 3 years ago

Dear Christopher, Firstly, we are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Our priority is providing the customer with exceptional service at all times and we are terribly sorry on this occasion this was not fulfilled. Our customer care team have been extremely busy working hard to respond to all queries promptly I do apologise they did not get round to your query in a timely manner. Our team was able to match customer demand, however, a wave of Covid hit both our warehouse and customer care teams at the worst possible time, leaving us with a severely depleted team to fulfil confirmed orders and communicate efficiently with our customers. I am extremely sorry for the experience you encountered. I understand that the delivery of our hampers is a very important part of what we offer here at hampers.com and we understand that your experience so far has caused some inconvenience. We do hope that you might consider giving us another chance in the near future giving the circumstances of this order. Apologies once again, Hannah customer care

Posted 3 years ago

“Criminal service. I placed an order on 19/12/21 for 2 hampers. I got an email on 22/12/21 saying they were on the way. When i checked the DHL tracker page on 23/12/21 it showed that there was a delay and they would be delivered the next working day. Later on 23/12/21 one hamper arrived. The status then changed to part delivered, then Nothing. They ignore my emails and send out automated replies blaming Covid for staff shortages, although they are still taking orders on their website. Would advise anyone to try somewhere else.”

Helpful Report

Posted 3 years ago

Dear Pete, Firstly, we are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Our priority is providing the customer with exceptional service at all times and we are terribly sorry on this occasion this was not fulfilled. Our customer care team have been extremely busy working hard to respond to all queries promptly I do apologise they did not get round to your query in a timely manner. Our team was able to match customer demand, however, a wave of Covid hit both our warehouse and customer care teams at the worst possible time, leaving us with a severely depleted team to fulfil confirmed orders and communicate efficiently with our customers. I can see that one of our Customer Care team has reached out to find a resolution for you. I am extremely sorry for the experience you encountered. I understand that the delivery of our hampers is a very important part of what we offer here at hampers.com and we understand that your experience so far has caused some inconvenience. We do hope that you might consider giving us another chance in the near future giving the circumstances of this order. Apologies once again, Ruby (Customer Care Team Leader)

Posted 3 years ago

“Ordered a hamper to be delivered on the 31st December for my mother's 86th birthday on the 1st January. It did not turn up on the specified delivery date and was still not delivered on the 4 January. I will not use this company again, totally unreliable.”

Helpful Report

Posted 3 years ago

“I purchased a Couples Christmas Hamper for 85.00 GBP and 10.00 GBP delivery as a Christmas present for my daughter in Surrey. According to the hamper description it should contain a bottle of Prosecco, which was not part of the hamper when it arrived. In fact, the items contained in the hamper were quite average, and, as already pointed out, the bottle of Prosecco was not there at all. The hamper was also meant to be delivered on the 24/12 but only arrived a few days later. Unfortunately I would not recommend this company.”

Helpful Report

Posted 3 years ago

“Ordered in plenty of time for Christmas but it hasn’t arrived 😢although we had a e mail on December 18h to say it was on its way very very disappointed (although they are going to refund us but have had no apology ) the other hamper was port and Stilton but had no Stilton in it a smoked cheddar instead The third hamper was gluten free which arrived Christmas Eve (was requested delivery a week before) and they were pleased with that 👏👏”

Helpful Report

Posted 3 years ago

“I ordered from their website two weeks ago requesting that they would deliver on this day for my mothers birthday. I got an email to confirm that an order had been processed, they had taken my 50 pound from my account and it looked like all was set. On the day the hamper should have arrived at my mothers house, I had received no telephone call or email from them. I suspected something was amiss, and decided to call them. I was placed on hold for around 27 minutes until I finally reached an advisor, Ruby. I was advised that there is a delay and it had not been collected yet, and may not be until well after the new year. I was not advised of a date, as the advisor explained that this was not possible to give. To be fair, Ruby was very sympathetic and offered me a full refund there and then. The annoying thing is, that they knew there would be a delay and I received no correspondence of this. Radio silence. I now have to find something last minute for my mother for her birthday. This company have just caused a little bit of stress for me. I won't be using this company again after they have failed on their promise of delivery and gave me the silent treatment over a delivery that they knew would be delayed for a considerable amount of time.”

Helpful Report

Posted 3 years ago

“One star seems too generous. A hamper was ordered on Dec 16th for delivery to 95yr old Grandparents on Dec 23rd. No despatch information from this company until an email arrived from DPD saying they are waiting for Hampers to despatch the item. It is now Dec 27th and there has been zero communication from the company. They closed on Christmas Eve in full knowledge that many orders had not been fulfilled. At the very least, an apology email and explanation should have been sent out to all concerned. So our Grandparents, who we haven’t seen for 2 years, went without their Gift from us. Thank you Hampers.com We will never, ever use you again.”

Helpful Report

Posted 3 years ago

“After ordering 6 days before the Christmas cut off date, they sent a blanket email on Christmas Eve to say they could not fulfil the order until New Years. This is unacceptable and completely ruined us sending our families something while we live abroad. Incredibly poorly managed.”

Helpful Report

Posted 3 years ago

“Would give zero if possible. Absolutely appalling service, ordered ‘pre Christmas’ and when I noticed it had not even been dispatched I contacted customer service to see if I could even change the address if it’s going to be late, they quoted ‘it would be delivered end of this weekend’ in their response, which of course it was not, and was two days later than this. Thus the recipient did not receive it on time. The customer service team also had a dreadful and rude manner, and would not even refund for not fulfilling the service. I would not recommend.”

Helpful Report

Posted 3 years ago

“It's a really sorry state of affairs when you order something that is "guaranteed to be there by Christmas" and then on Christmas Eve still nothing. Ordered the hamper on 15.12 and I spoke to the customer service department on the 21.12 when it still hadn't been delivered on "next day" delivery. They said "We are confident the hampers will be here by Christmas." Christmas even and still no hamper, I speak to customer service who now tell me it won't go out because of a factory coming down with Covid. Now I know this happens and I feel for those people who have Covid But there is something that should of and could have been done here. 1. Hampers.com should of blanket notified all orders that were being processed with notice of possible delays so their customers could make a decision whether to get a refund. The customer service said they couldn't email ever order individually but they shouldn't need to. 2. Hampers.com should of let people know that they needed 48 hours to get a refund processed if they wanted to spend the money else where. 3. We are not 1 month into this pandemic, processes should be in place for this kind of thing by now and what has basically happened is they have played all their "customers" for idiots during a holiday period. I would suggest you think twice before ordering from this company as their transparency to their customers is non existent.”

Helpful Report

Posted 3 years ago

“Rubbish service, ordered mid Nov for delivery last Friday, Hampers.com emailed to say hamper had been despatched but delivery company have no record of it. Have emailed and tried ringing to no avail. NO SERVICE, NO REPLY AND NO CHRISTMAS PRESENT. Rotten service, will never use this company again”

Helpful Report

Posted 3 years ago

“Not delivered on the day requested”

Helpful Report

Posted 4 years ago

“My hamper wasn’t delivered to the address I requested, but to a DPD pick-up shop. No calling card was left, and I received no email with information on how to retrieve the shipment. It’s a hassle for me as the customer, and surprise ruined for my recepients. Very disappointing experience.”

Helpful Report

Posted 4 years ago

hampers.com is rated 4.8 based on 29,434 reviews