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hampers.com Reviews

4.8 Rating 27,138 Reviews

98 %

of reviewers recommend hampers.com

Company Reviews

Product Reviews

4.8

Based on 27,138 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from Sweden easily delivered correctly and quickly contents lovely !delighted will use again thank you xx”

Posted 3 years ago

Hello Helen, Firstly, thank you for shopping at hampers.com and for your kind words. Helen we really appreciate you taking the time to share your experience with us and we are delighted you're happy with our services all the way in Sweden! Thanks again. We look forward to sharing the joy of gifting with you sometime soon. Kind regards, Nicole (Customer service manager)

Posted 3 years ago

“sorry but this is the second time that parcels have been ordered on time but not delivered on time,it was mothers day on sunday,she was suppossed to recieve her hamper on the saturday,its now tuesday and still no hamper...what a let down”

Posted 5 years ago

“Ordering was fine. I asked for delivery on 11 March because it was a present. It was delivered 3 days early!”

Posted 5 years ago

Dear Nas, Thank you for your review. We are very sorry the hamper was delivered earlier than requested. Please be advised that due to the destination delivery address in the Scottish Highlands, we despatched the hamper according to the transit times set by our couriers. Therefore, as the delivery date requested was a Monday, the hamper left us on to allow for this to reach the delivering depot by the weekend. However, as the couriers do not deliver at weekends, & the hamper arrived in good time at the local depot they were able to deliver on the Friday. Please accept our sincere apologies for the inconvenience & disappointment caused. kind regards, Hamper.com

Posted 5 years ago

“My Australian uncle whom is 94 and partially deaf, ordered over the phone a “Larder loader” from a catalogue he had, he was informed that catalogue was out of date and that hamper was no longer available, however the telesales said that they would send something similar and agreeing, he paid over 100 Australian Dollars (around £55). What arrived was not in the least similar, bottle of white wine, 1 box of Tim Tams, 2 bars of Cherry ripe, 1packet Ambrook caramelised macadamias nuts and I packet of Allens snakes alive (total around £20). He was devastated, as this was not what he had been led to believe was being delivered. On taking the issue up with your customer services, the very curt un-sympatric answer I received was “he got what he ordered, and that he had selected the Swagman Hamper from the catalogue as illustrated ”, considering he had an old catalogue and the telesales was the one whom ticked the box whilst on the phone with him.!!! The family is not at all impressed and as you can appreciate, will not be ordering any further Hampers.”

Posted 5 years ago

“One of the four hampers I ordered was not delivered and we have not been able to get in touch to find out where it is. Have not had any response from Hampers.com. Most UNHAPPY Diana Kateley”

Posted 5 years ago

“Not happy as I wrote to you saying I made a mistake and put wrong address on delivery and I never heard back from you it was a xmas gift for my son in uk as I live in Australia please can you follow this up regards cathy Mcglennon”

Posted 5 years ago

“Purchased what I think to be a very expensive hamper for my parents Xmas present and was shocked at how poor it was. What I paid for this hamper I could have bought a fortnights worth of shopping for them instead. This is a few times I have bought hampers from here but the first time I have actually seen one after delivery ....... never again , bitterly disappointed just feel ripped off.”

Posted 5 years ago

“The hamper never arrived!”

Posted 5 years ago

“The hamper wasn’t delivered before Christmas Day, as promised”

Posted 5 years ago

“On 8 December 2018 I ordered 'Merry Christmas from down under hamper' for my son. The contents of the hamper was listed on the website as: shiraz vine, tim tam, caramelised macadamias, Xmas pudding, mince pies, vegemite, milo and violet crumble. The hamper was delivered on 18 December 2018. However the hamper only included these items: vine, tim tam, vegemite, milo and violet crumble.”

Posted 5 years ago

“I placed an oder with you for a Hamper on the 14 December and it’s now the 24th!! It’s supposed to be a 2-3 day delivery turnaround that you advertise not 10 days…without any communication to the recipient or the sender in this time to inform them of potential delays.”

Posted 5 years ago

“I had one of the gifts delivered to my house and this was left outside all day and the box was destroyed. might as well have just brought the stuff myself.”

Posted 5 years ago

“I ordered a ham and was never delivered”

Posted 5 years ago

“Our hamper got sent to the wrong address and was left in a " safe place" and that was outside a building site and got sent to the dump in a skip. So we are not impressed. It was our Christmas present to our daughter in the Uk . Our first time with your company!”

Posted 5 years ago

“Your delivery service left the package in a waste bin full of dog poop outside my sister’s house. I would have thought leaving it with a neighbour would have been more appropriate than exposing food products to fecal material. I presume you have heard of fecal coliform and e-coli. If not you should probably have your health and safety people look into it. Don’t reply with an email not taking responsibility for this. This is a delivery service that you have contracted to deliver food and you have a duty of care to make sure they perform in a manner that does not expose your customers to harm. This is an absolute disgrace. Ps I wrote to you twice before I wrote this review and no one responded”

Posted 5 years ago

“forgot to add the card that i had written for each recipient in the order. which caused several of them to believe the package was sent by Clearwater-hampers instead of my company”

Posted 5 years ago

“Hamper left no card and no try to see if someone was home.”

Posted 5 years ago

“You deliveted too early for Christmas”

Posted 5 years ago

“I cannot rate the Hamper yet, even though it has been delivered the recipient has yet to find where it has been left”

Posted 5 years ago

“Our Hamper has arrived in good time (which is derisible) however, the box has turn up ripped and broken all down on side. Slightly disappointing the hamper is a present and now i have to go our and buy something else to put it all in. I have taken a picture of it - should you wish to see this please can you email me at lucy.rimmer@carringtonwest.com”

Posted 5 years ago

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hampers.com is rated 4.8 based on 27,138 reviews