It's a really sorry state of affairs when you order something that is "guaranteed to be there by Christmas" and then on Christmas Eve still nothing. Ordered the hamper on 15.12 and I spoke to the customer service department on the 21.12 when it still hadn't been delivered on "next day" delivery. They said "We are confident the hampers will be here by Christmas." Christmas even and still no hamper, I speak to customer service who now tell me it won't go out because of a factory coming down with Covid. Now I know this happens and I feel for those people who have Covid But there is something that should of and could have been done here. 1. Hampers.com should of blanket notified all orders that were being processed with notice of possible delays so their customers could make a decision whether to get a refund. The customer service said they couldn't email ever order individually but they shouldn't need to. 2. Hampers.com should of let people know that they needed 48 hours to get a refund processed if they wanted to spend the money else where. 3. We are not 1 month into this pandemic, processes should be in place for this kind of thing by now and what has basically happened is they have played all their "customers" for idiots during a holiday period. I would suggest you think twice before ordering from this company as their transparency to their customers is non existent.