hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 30,653 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 hampers, 1 I paid extra on to select a named date for it to arrive and the other I left to be delivered anytime. The 1 I paid extra for did not arrive on the date I selected, it arrived a day later along with the 2nd hamper. I have emailed the support team to ask about this and each time I have been told my hampers arrived successfully so no response to my actual query.”

Helpful Report

Posted 2 weeks ago

Dear Michelle, I’m very sorry for the frustration this has caused. I completely understand why this would be disappointing, especially after paying extra for a named day delivery and then not receiving a clear response to your query. We fell short here, and I’m sorry for the lack of clarity in our communication. A member of our team will be in touch with you to look into this properly and address your concerns. Kindest Regards, Team Hampers.com

Posted 2 weeks ago

“Have used this company twice before. Hamper delivered with care and on the date specified. Hamper products were as described and were appreciated by recipients.”

Helpful Report

Posted 2 weeks ago

Dear Inna, Thank you for your kind words. We’re glad the delivery went smoothly on the specified date and that the hampers were as described and appreciated by the recipients. Kind regards, Team hampers.com

Posted 2 weeks ago

“Delivered with care. Hamper products were as described and were appreciated by recipients.”

Helpful Report

Posted 2 weeks ago

Dear Inna, Thank you for your kind words. We’re glad the delivery met your expectations and that the hampers were appreciated by the recipients. Kind regards, Team hampers.com

Posted 2 weeks ago

“Lovely hampers but Christmas delivery was missed. Customer service seems to be all at sea and completely uninterested in helping.”

Helpful Report

Posted 2 weeks ago

“My order was supposed to to be delivered on 22nd Dec but was delayed, no updates till I have to follow up in Jan, again replacement was out of stock. Spend few days corresponding with the service agent, support was terribly, response is always late in the afternoon close to end of office hours, thus, a simple task takes a few days to resolve. I almost suspect this is a scam site as my replacement was out of stock and agent seems not able to comprehend simple statement or simply trying to brush me off by asking me again and again to check their web site. Worst experience, never gonna place an order with them ever again,”

Helpful Report

Posted 2 weeks ago

Dear Janet, I’m very sorry for the experience you had and for how this situation was handled. I want to reassure you that we are a legitimate business and take these concerns very seriously. During the Christmas period we received an exceptionally high volume of enquiries and were responding as quickly as we could, however I fully accept that this does not excuse the delays or the frustration caused. We fell short in providing timely, clear communication and a smooth resolution, and I’m genuinely sorry for that. If you do still require assistance or would like us to look into this further, please do reach out to us at help@hampers.com and we will do our best to assist. Kindest Regards, Team Hampers.com

Posted 2 weeks ago

“Poor service, Ordered for a client as a Xmas gift on the 16th of December. And it was finally delivered on the 6th of Jan Won't be using agan”

Helpful Report

Posted 2 weeks ago

Dear Andrew, I’m very sorry for the poor experience you had and for the delay in delivery. This is not the level of service we aim to provide, especially when an order is intended as a Christmas gift for a client. We fell short on this occasion, and I completely understand your disappointment. Thank you for taking the time to share your feedback. Kindest Regards, Team Hampers.com

Posted 2 weeks ago

“Whilst the hamper was lovely, mine wasn’t delivered on the requested day. I raised a case for further help and information on what day it would be delivered and got no answer for 4 days. The answer that came back didn’t inform me of the delivery date which wasn’t helpful. Working customer facing, I would’ve expected a quicker reply, an answer to my question and further information like tracking which would’ve been helpful along with an apology (which I did get).”

Helpful Report

Posted 2 weeks ago

Dear Katriona, I’m really sorry for the frustration this caused and for the delay in responding to you. I completely understand how disappointing this must have been, especially after reaching out for clarity and not getting the information you needed. Over the Christmas period we experienced a very high volume of enquiries and were working as quickly as we could to get through them, however that does not take away from the fact that you should have received a clearer, more timely response with useful information such as tracking. We fell short here, and I’m genuinely sorry for that. Thank you for taking the time to share such thoughtful feedback. It has been shared internally so we can improve. Kindest Regards, Team Hampers.com

Posted 2 weeks ago

“The delivery was one day late. It was delivered on 1st of January, 2026 instead of 30th/31St of December, 2025 as schduled.”

Helpful Report

Posted 2 weeks ago

Dear John, I’m very sorry for the delay and for the inconvenience this caused. We fell short on this occasion, and I understand how disappointing it is when a delivery doesn’t arrive as scheduled. We appreciate your custom and hope the hamper was thoroughly enjoyed. Kindest Regards, Team Hampers.com

Posted 2 weeks ago

“Extremely poor service and communication. My order was placed in November and was supposed to be delivered in the first week of December. I got a confirmation that it was delivered. My client never received the hamper. I found out that it was never delivered in the first place when I called them myself after Christmas. I was not informed of any delivery issue at all. I only found out after chasing them myself. Even after this, they offered only a partial refund rather than taking responsibility for the failure. This level of service is totally unacceptable, especially the complete lack of communication. I would not recommend this company based on my experience. Never using this company again.”

Helpful Report

Posted 2 weeks ago

Dear Jiwan, I’m genuinely sorry for the experience you’ve described. This is clearly not acceptable, especially given how early the order was placed and the fact that you had to uncover the issue yourself after Christmas. The lack of communication and the confusion around delivery is something we completely fell short on, and I understand why this would have been incredibly frustrating and damaging to your confidence in us. I’m also very sorry that the resolution offered did not feel appropriate or reflective of what went wrong. That is not the standard we aim to provide, and your feedback has been taken seriously and shared internally for review. Thank you for taking the time to explain what happened. We truly regret the disappointment caused. Kindest Regards, Team Hampers.com

Posted 2 weeks ago

“My friend in Essex has received this hamper and will have it with her husband and Elderly mother. Thank you very much for your fantastic help and tracking.”

Helpful Report

Posted 2 weeks ago

Dear Elise, Thank you for your kind words. We’re delighted our help and tracking could assist your friend and her family in Essex. Kind regards, Team hampers.com

Posted 2 weeks ago

“Good services, Will defenilty try it again :)”

Helpful Report

Posted 2 weeks ago

Dear Haris, Thank you for your kind words. We’re glad you had a good experience and look forward to welcoming you again soon. Kind regards, Team hampers.com

Posted 2 weeks ago

“The customer service tried to be helpful but this should have been delivered over 2 weeks ago before Christmas!@”

Helpful Report

Posted 2 weeks ago

Dear Violet, I’m very sorry for the delay and for the experience you’ve had. We fell short on this occasion, and I completely understand your frustration. This is not the level of service we aim to provide. We truly appreciate your custom and hope you will consider giving us another chance in the future. Kindest Regards, Team Hampers.com

Posted 2 weeks ago

“Great hamper!!”

Helpful Report

Posted 2 weeks ago

Dear Peter, Thank you so much for your wonderful 5-star review. We’re thrilled you loved the hamper! If there’s anything else we can help with, just let us know. Kind regards, Team hampers.com

Posted 2 weeks ago

“Beautiful. My parents were extremely happy. It was so well packed they didn’t want to disturb anything.”

Helpful Report

Posted 2 weeks ago

Dear Clare, Thank you so much for your wonderful 5-star review. We’re thrilled to hear your parents were extremely happy and that everything was packed so well they didn’t want to disturb anything. If there’s anything else we can help with, just let us know. Kind regards, Team hampers.com

Posted 2 weeks ago

“Just wonderful ; my Uncle was delighted”

Helpful Report

Posted 2 weeks ago

Dear Kate, Thank you so much for your wonderful 5-star review. We’re thrilled to hear your Uncle was delighted and that everything met expectations. If there’s ever anything else we can help with, just let us know. Kind regards, Team hampers.com

Posted 2 weeks ago

“So disappointing that hamper arrived after all my guests had gone. My brother was promised it would arrive before Christmas, and was the reason he booked your company this year . Contents and packaging were good”

Helpful Report

Posted 2 weeks ago

Dear Maura, I sincerely apologise for the disappointment caused. We experienced a delay with our couriers, and I completely understand how frustrating this must have been, especially as the hamper was intended to arrive before Christmas. I’m pleased to hear the contents and packaging were good, but I’m very sorry that the delivery timing let you and your brother down. Thank you for taking the time to share your feedback. Kindest Regards, Team Hampers.com

Posted 2 weeks ago

“Dreadful delivery service. For special occasions will not be using hampers again.”

Helpful Report

Posted 2 weeks ago

Dear Adam, I’m very sorry for the disappointment caused. We experienced a delay, and I completely understand how frustrating this would have been, particularly when the order was for a special occasion. We fell short on this occasion and I’m sorry for the experience you had. Thank you for taking the time to share your feedback. Kindest Regards, Team Hampers.com

Posted 2 weeks ago

“So happy with my Birthday Hamper which I recently ordered. It arrived really quickly and beautifully packaged. The quality is great and I will definitely be ordering from Hampers.com again. A***”

Helpful Report

Posted 2 weeks ago

Dear Adele, Thank you so much for your wonderful 5-star review. We’re thrilled to hear you’re happy with your Birthday Hamper, its quick delivery, beautiful packaging, and great quality. We can’t wait to help you again with hampers in the future. Kind regards, Team hampers.com

Posted 2 weeks ago

“I’m still awaiting delivery of my parcel. Ref: T04 RUA 401 494 3456.”

Helpful Report

Posted 2 weeks ago

Dear Anne, Thank you for your message. I can see that a few delivery attempts have been made, and I’m very sorry that your parcel has not yet been successfully delivered. A member of our team will be in contact with you shortly to discuss this further and help resolve the situation. Kindest Regards, Team Hampers.com

Posted 2 weeks ago

“One of the hampers did not have a message on it. The recipients did not know who had sent it.”

Helpful Report

Posted 2 weeks ago

Dear Molly, Thank you for raising this and I’m very sorry for the confusion caused. The gift card is placed in a clear plastic wallet on the outside of the hamper, next to the delivery information, and I’m sorry if this was missed on this occasion. We hope the recipients thoroughly enjoyed their hamper, and thank you so much for your custom. Kindest Regards, Team Hampers.com

Posted 2 weeks ago

hampers.com is rated 4.8 based on 30,653 reviews