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Claytons Carpets Reviews

4.90 Rating 461 Reviews

99% of reviewers recommend Claytons Carpets

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Merchant Metrics

Shipping & delivery

Own Driver

delivery methods

Within 5 Days

average delivery time

98%

on-time delivery

Greater than 94%

accurate and undamaged orders

Customer Service

Telephone, Live Chat, Email

communication channels

Under an hour

queries resolved in

Incorrect metrics?

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

"Excellent service from start to finish. Ian was helpful and friendly whilst we were buying our sofa. He gave us as much time and help as we needed to choose our sofa. The guys who delivered it ( sorry can’t remember your names ) were friendly and efficient. An overall great experience with Claytons. Well done!"

Posted 4 hours ago

"I had been into two other big carpet stores to ask about our options for a part concrete/ part floorboard bathroom and had been quite disappointed with the advice and quality of customer care. On one occasion the person could not even be bothered to get up and show us the carpet options. The other didn’t even offer a floor correction service. As soon as we entered Clayton Carpets we were immediately given the old style customer care we were hoping for in the previous other stores. Mick explained all the options and was brilliant in that he provided samples and energetically showed us all the options available to us. I phoned back and the person I spoke to was also really helpful and finalised the order (Neil) You just want people who show that they are interested in helping you and provide excellent customer care. Claytons still have it whilst other leading stores just don’t seem to realise the value that customer care still has for winning business. Well done Claytons - we will certainly be back!"

Posted 1 day ago

"Excellent service ..only a week from ordering to fitting..very happy ...staff are very friendly and professional from showroom to fitters ..would definitely recommend"

Posted 1 day ago

"Excellent service from start to finish.Nigel was very helpful in the showroom. The estimator Andy and both the fitters were great too. Definitely recommend to friends and family. Thank you"

Posted 1 day ago

"Very good service, good price and fitters were excellent ."

Posted 1 week ago

"We have today received our new sofa and Two snugglers, the service we have received from the start of our journey to receiving our furniture has been amazing. It started in the store... Ian Beech was our sales person in store, He gave informative information was extremely nice, overall top service. On the day of delivery the two men who delivered our suite could not have been nicer, considerate moving the suite in our home, cleaned up, and basically gave great service, their names were Jake and Steve. I don’t usually do reviews but needed to inform the company when 100% service has been given."

Posted 1 week ago

"Staff are always helpful and the service by the fitters are always 5 star"

Posted 1 week ago

"Fantastic service as usual. Thank you"

Posted 1 week ago

"Knowledgeable and helpful staff in store. Friendly and efficient fitters on delivery."

Posted 1 week ago

"Carpet fitter very pleasant and friendly and did an excellent job."

Posted 1 week ago

"Great job from looking to ordering to fitting. Great company all round.nothing to much trouble for them."

Posted 2 weeks ago

"Excellent job, perfect fitting, quick service and 2 of the nicest fitters. Fitted here last year, was pleased to see it was them again"

Posted 2 weeks ago

"Excellent service, from first enquire, to measuring to fitting. Really pleased with the stairs carpet great lad who fitted it he did a excellent job. Will recommend you and deffently use you again. Thanks John Bradley"

Posted 2 weeks ago

"Excellent choice and fast delivery and fitting service"

Posted 2 weeks ago

"Thank you excellent job done by very helpful fitters"

Posted 3 weeks ago

"Staff were very helpful and the fitters were excellent and had the job done in no time. Carpets looks amazing."

Posted 3 weeks ago

"Our friends told us Claytons were the go to company for a straightforward, customer focussed service, which is exactly what we got. Friendl and helpful from walking into the showroom to saying goodbye to the fitters. AND, this better than standard service was competitively priced! If I ever need carpets in the future, I won't even waste my time shopping around - Claytons are as good as it gets."

Posted 3 weeks ago

"Great people. Measuring service and advise was good and no pressure. The fitting quick, arrived on time, tidied everything afterwards. A really good job."

Posted 1 month ago

"Have used Claytons on a few occasions and have always been very satisfied and pleased with the service."

Posted 1 month ago

"Excellent service, polite and helpful staff and efficient and polite fitters."

Posted 1 month ago

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Claytons Carpets is rated 4.90 based on 461 reviews

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