Claytons Carpets Reviews

Name: Claytons Carpets
Address: Tritton Road (opp. NEXT), Dixon Street, Lincoln
Rating: 4.93

4.9 Rating 1,571 Reviews

99 %

of reviewers recommend Claytons Carpets

Company Reviews

Metrics

4.9

Based on 1,571 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01522 510210

Email:

sales@claytonscarpets.co.uk

Location:

Tritton Road (opp. NEXT), Dixon Street
Lincoln
LN6 7BN

Write Your review

Tell us how Claytons Carpets made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication from ordering the items to them being delivered. The order arrived at the stated time”

Helpful Report

Posted 1 year ago

“Easy Process of buying the sofa. Plenty of choice and products explained. Delivery service was very good and came within the time frame we were advised of.”

Helpful Report

Posted 2 years ago

“Very good quick install, polite and pleasant installers. 4.5 Stars, nothing is ever perfect”

Helpful Report

Posted 2 years ago

“All staff from ordering to delivery have been very polite and helpful. There was a 17 week wait for the sofa and it would have been helpful to be given a bit more notice of delivery date. But overall very pleased.”

Helpful Report

Posted 2 years ago

“We found Claytons while looking for a new suite after having a very bad experience elsewhere. Due to COVID restrictions we were unable to see the GPlan Kingsbury in store, Claytons solved this by doing a video call which answered all of our questions. This part of the process was brilliant as was the price we paid. However, after this we didn’t have any contact until the suite was ready to be delivered, due to our previous experience we were a little anxious, and some contact would have been welcomed. The delivery went well and the suite installed and is amazing lovely and comfortable. We’ve left writing this review for 2 months from delivery to see if the GPlan suite is still everything we hoped it would be, it is, but we spent an awful lot of money, given the excellent customer service at the time of purchase, the payment process and the delivery, it would have been fantastic to get a follow up call or email from Claytons to make sure we were happy, we are but follow up contact would have been the icing on the cake.”

Helpful Report

Posted 2 years ago

“We ordered online and found everything very straightforward. The only problem I had was when I telephoned the store. It took a long time to get through. Store and delivery staff were very professional and polite, really efficient”

Helpful Report

Posted 2 years ago

“Ordering online was an easy process. After initially purchasing we were advised 6-8 weeks, unfortunately we had to wait 14 weeks. This was due to Covid and we totally understand that, we just feel it could have been communicated better. Delivery itself was excellent and the drivers were great. Overall very happy. Thanks YOU”

Helpful Report

Posted 3 years ago

“Good service initially, not kept up to date very well on the delivery date. Didn't have cushions I wanted despite having them on their website”

Helpful Report

Posted 3 years ago

“Easy transaction, although Covid impacted the delivery timescale. Overall very good, delivery drivers superb.”

Helpful Report

Posted 3 years ago

“Friendly delivery. Would have loved the old one taken away but can't have everything”

Helpful Report

Posted 3 years ago

“Delivery was excellent, very helpful. No updates given, poor communication”

Helpful Report

Posted 3 years ago

“Service good. Wrong vinyl was ordered but when pointed out quickly rectified and new one delivered. Fitters very pleasant and professional”

Helpful Report

Posted 4 years ago

“Delivery staff very helpful and friendly. Only downside was the length of time it took from the manufacturer, nearly 10 weeks altogether”

Helpful Report

Posted 4 years ago

“Great customer service We bought a carpet 15 years ago and the same salesman dealt with us Very quick We will be back Robert Hurst”

Helpful Report

Posted 4 years ago

“Everything went well for my tenant”

Helpful Report

Posted 4 years ago

“Really pleased with the super customer service as always. One slight niggle in that one part of the fitted carpet is slightly loose so concerns if this will become loose / frayed over time.”

Helpful Report

Posted 4 years ago

“Good service as always :-)”

Helpful Report

Posted 4 years ago

“The last suite only lasted 5 years before it started to shed its spray on leather coating. Hopefully this lazboy will fair better. Your staff were very helpful”

Helpful Report

Posted 4 years ago

“Excellent, professional and rapid fitting. But a slight lack of communication with timings between the Main Office and the fitters. But the product and its fitting was first class and I intend to use you again in the New Year.”

Helpful Report

Posted 4 years ago

“Easy to order, fast delivery, friendly delivery people. Covered the carpets to avoid getting dirty. Much appreciated. Thank you”

Helpful Report

Posted 4 years ago

Claytons Carpets is rated 4.9 based on 1,571 reviews