“Delivery of carpet excellent. Fitting of carpet excellent staff excellent. All excellent apart from very last thing. The carpet left with loos pile all over it which our vacuum could not cope with and just got bunged up. So what would have been a very pleasant experience became a nightmare. I was told it was normal to leave it in this state. So dissapointing.”
“Easy Process of buying the sofa. Plenty of choice and products explained. Delivery service was very good and came within the time frame we were advised of.”
“All staff from ordering to delivery have been very polite and helpful. There was a 17 week wait for the sofa and it would have been helpful to be given a bit more notice of delivery date. But overall very pleased.”
“We found Claytons while looking for a new suite after having a very bad experience elsewhere. Due to COVID restrictions we were unable to see the GPlan Kingsbury in store, Claytons solved this by doing a video call which answered all of our questions. This part of the process was brilliant as was the price we paid. However, after this we didn’t have any contact until the suite was ready to be delivered, due to our previous experience we were a little anxious, and some contact would have been welcomed. The delivery went well and the suite installed and is amazing lovely and comfortable. We’ve left writing this review for 2 months from delivery to see if the GPlan suite is still everything we hoped it would be, it is, but we spent an awful lot of money, given the excellent customer service at the time of purchase, the payment process and the delivery, it would have been fantastic to get a follow up call or email from Claytons to make sure we were happy, we are but follow up contact would have been the icing on the cake.”
“We ordered online and found everything very straightforward. The only problem I had was when I telephoned the store. It took a long time to get through. Store and delivery staff were very professional and polite, really efficient”
“Ordering online was an easy process. After initially purchasing we were advised 6-8 weeks, unfortunately we had to wait 14 weeks. This was due to Covid and we totally understand that, we just feel it could have been communicated better.
Delivery itself was excellent and the drivers were great. Overall very happy. Thanks YOU”
“Really pleased with the super customer service as always. One slight niggle in that one part of the fitted carpet is slightly loose so concerns if this will become loose / frayed over time.”
“The last suite only lasted 5 years before it started to shed its spray on leather coating. Hopefully this lazboy will fair better. Your staff were very helpful”
English