“I had sent an email as a customer who had just purchased £350 worth of goods and then realised I could of had 20% off my full order. I contacted Clair De Lune and have been dealing with a customer service advisor called Jessica James. She has been very professional, helpful and resolved my issue straight away. I can't thank you enough it's greatly appreciated. During a pandemic it's been difficult to get a hold of companies should any matters arise but Jessica basically responded the same day in a short space of time offering such high customer service. Keep up the good work - 5 star review from me!”
“Fedex failed to deliver my order and due to the drivers rude and couldn’t care less attitude I eventually ended up cancelling . However , I spoke to Jessica James at your customer services department and she was more than helpful . She is a credit to your company and I have every faith in her . She has ensured me a full refund when the item I cancelled arrives back at base . Full of praise fir this lady . Fedex could learn a lot from her instead of employing rude individuals . Couldn’t fault Clair de lune . The prices and service are fantastic, the people they use to shop out items are not .”
“Recently moved and chipped a part of my Noah pod and thought I'd email to see if I could get the colour code to buy a small amount of paint, to my delight I am being sent some paint free of charge by the lovely Jessica! Cannot fault at all!”
“I would like to say a massive thank you to Jessica, as she has been extremely helpful as to sorting out a small issue I had and without any problems she solved it for me there and then in the space of 2 minutes of being on the phone! As a first time buyer from here I honestly could not recommend this website enough. I also have to say how beautiful my items are that I bought and can’t wait for my next delivery! Thank you again Jessica”
“I ordered 2 sets of Moses basket sheets and a mattress from Clair de Lune and am so impressed with the quality and service.
As a first time mum (and also in lockdown) I had absolutely no idea what I was doing and couldn’t seem to find bedding sets that suited my visions until I stumbled across their website. I used the web chat to ask questions many times and the team have always been so helpful and put me at ease.
I managed to order the wrong size mattress after getting so excited about finally finding and ordering the sheets but again turned to the web chat for guidance and they’ve arranged a return and replacement with no bother. Special shout out to Dylan who honestly must be sick of my name popping up, he’s been incredible.
Thank you so much, this is exactly the experience I needed!”
“Ordered extra covers for Moses Basket. Really quick delivery. The order had been amended to pink prior to arrival but unfortunately arrived as blue. Not a problem at all as Jess from Customer Service was super helpful and arranged for the correct item to be sent out that day. Thanks Jess. Product looks and feels really good quality. Will definitely be ordering more from you 👍🏻”
“The service was good although the basket came without the hood, but that was rectified quickly. I am not very happy with the quality of the basket and the white paint continuously flakes off. The basket is also very rocky on the stand. I have to put a blanket underneath.”
“The sheets we ordered are great for the Noah Pod. They are soft and have washed well. Their only downside is that there’s not a waterproof backing /liner that I was able to find, so I do have some worries about sick and/or nappy explosions. That said, they do look so cute and tiny in the basket!”
“The product for a new born baby was ordered over the Christmas period. The delivery, despite an indication of 1-4 days, failed to materialise after 3 weeks. Contact was with a helpful operative - unfortunately when contact was made with the third party the item was still not delivered. Further contact with the operative revealed inability to contact retailer immediately so with no further update or potential delivery date order cancelled. Very disappointing.”
“With Brexit I had to pay extra 20£ of duty and that wasn't clear before ordering (I believe this is an important info to know for who lives abroad). Overall the basket is good just blanket very thin not like pictures.”
“Missing items. 2nd delivery which should have had rest of items in was still missing one. Came so late that the baby was already here. Had to pay additional EU tax on arrival for each delivery. Took 5 phone calls and 3 emails from me to get it organized.”
“Did not fit on my cot was way too big. I wanted to return but did not get a return label in my parcel. I emailed about how I go about returning and no one got back to me.”
