“Customer service was brilliant start to finish. Jessey was a great help and very understanding which made the returns process very easy and hassle free.”
“Very fast and well informed delivery. Purchased for my niece and her partner for their first baby. The quality is second to none. I'm delighted with everything. Last time I bought Clair de Lune was for the birth of my granddaughter five years ago. So glad your high standard is maintained.”
“I purchased an item through a different company but when I contacted clair de lune they sorted out my problem very quickly with no problem .clair de lune are sending out a replacement, things were sorted very quickly .”
“The cellular blankets are super soft and of excellent quality. I had ordered two cellular blankets and one was slightly different to the other. When I contacted Customer Services, I found out that one blanket was part of an old stock. I spoke to someone called Jessey James who was extremely efficient and kind. They sent me a new blanket free of charge within a couple of days which is just the same quality as the other blanket that I was happy with. I would highly recommend this company. Thank you Jessey!”
“Great service. I had ordered some sheets for my Noah Pod and one of the sheets came with a rip on it caused by the packaging. I contacted regarding it being damaged and was told a new one would get sent out the same week for me. Amazing customer service considering I had gone over the 14 days return policy (blame baby brain!!). Will definitely be ordering again as products are good quality. Thanks to Jessica for helping me out with my replacement!”
“Fabulous Service. I called Clair de Lune due to the fact that the straps on my Noah Pod rocking stand had snapped. Without hesitation they replaced both straps straight away. It is really nice to receive such amazing customer service. Thank-you so much.”
“We had ordered the Noah basket with wrap around lining and were delivered the internal lining by accident. On reaching out to Clair de Lune for help I spoke to Jessica who arranged for a replacement basket to be sent out and walked me through the return process.”
“I received a Moses basket and stand as a gift, when myself and partner had taken it out the box to assemble we notice some paint chips on the wicker & also a small hole on the wooden stand leg. I contacted Clair de Lune regarding this with some photos attached & Jessica promptly arranged a swap on the items. Great customer service.”
“I had a Moses basket stand which was passed down to me. The plastic edging had unfortunately snapped. As it was passed down to me I didn’t have any receipt or anything. I contacted customer service to see if I could buy a spare part given the whole rest of the stand is still perfect and it seemed a waste to just throw it away! Jessica James was extremely helpful!! She arranged for a new part to be sent to me first class. It was extremely easy to sort and she was very fast and efficient with arranging this and with her correspondence!! Thank you so much!”
“I accidentally ordered the incorrect colour when I placed my Mother's Day order with the special promotional discount and when I called Customer Services, Jess was most helpful in helping me me to recorder the correct items and honoured my discount discount even though the date had already passed. Absolutely thrilled with my item and can't wait to use it. Brilliant customer service from Jess, thank you so very much.”
“Such a lovely company to deal with. Jess is so helpful and kind. I hadn’t a clue what went with what and she helped me. New momma to be!
Looking forward to getting my Moses basket and all the bits to go with it. Thank you 😊”
“My Moses basket was received in good time. The hood was missing and the customer service team rectified this very quickly. When it arrived we had some queries about fitting the hood and the team were very helpful, even sending my videos on how to do it. Very helpful and efficient.”
“Unfortunately the basket we received has scuffs all the way round so the grey paint was chipped off which makes the basket look second hand. Our Options were to return and await exchange which was not convenient as baby has arrived or receive paint to touch up the scuffs. I would of been happy with a door step exchange but unfortunately wasn’t an option so had to opt for the paint. The Moses basket/pram sheets are thin and poor quality material.”
