“You recently let me place an order with you, confirmed that order then 4 weeks later inform me that actually my item was no longer available,result one very upset pregnant daughter in law.
Not a fan.”
“Estoy muy decepcionada con la marca. Hace casi un mes que hice mi pedido, ponía que en 5 días laborales lo recibiría. A día de hoy no lo tengo ni me dan respuesta. Mi bebé va a nacer en un mes y aún no tengo los productos que compré.
Muy poco recomendable.
Estoy muy decepcionada.”
“Terrible customer service. Item hadn’t arrived after a month with no real interest from customer service team to address. Cancelled order and bought from Amazon for next day delivery.”
“I purchased a moses basket stand and the screw holes were not accurate, I had to drill my own holes so that the screws would fit. Disappointed to say the least.”
“Excellent service. I messaged via the chat service for spare parts for our older Moses basket stand. Parts were sent out and received 36 hours later. Dylan was friendly, helpful and efficient.”
“Very helpful customer service. I ordered a moses basket off of a third party website and it arrived missing the coverlet. I got on to Clair de Lune's customer service directly and straight away I was told that they'd be posting the coverlet to me. Very happy with this. Also, the moses basket is beautiful, really well made and the padding is very soft. Will defo be recommending them.”
“Very poor service and customer care.
Ordered a blanket as a gift for a baby shower. It never arrived , email enquiries are not being responded to , several calls and a week later I have been told that it has not been posted but they could not tell why. The gift never arrived . I have asked for a refund, never received it but have been told on several occasion that it has been processed and I should contact my bank. I found out this morning that they only processed the refund yesterday.I did not mind to wait for the refund but please handle the customer enquiries with care , especially when it comes to customers money, just look into things and be honest.”
“I ordered a Moses Basket and stand. The Moses Basket arrived damaged. second time basket arrived in wrong colour. However Dylan from customer services was very helpful and quick to resolve for me. great customer service. I will now be ordering more. Great thanks Dylan. And the product now is beautiful”
“Ordered Moses basket and stand and some blankets before Xmas and they literally just arrived today, after once being sent back to them by dpd, while I completely understand the current delays there’s no excuse for their poor customer service and lack of communication. I also got a nice suprise of having to pay an extra €23 customs charge I wasn’t made aware of on top of my purchase and when questioned about it...no response again. Beautiful Moses basket once it eventually arrived!”
“If I could give zero stars I would. Placed my order for Moses basket, stand and sheets on 13th Jan, it is now 28th and I have not received my order or any response to the emails I have sent regarding it. Worst customer service I have received. No item and no contact. Avoid!”
Hi, we're very sorry to see that you are not satisfied with our service. I have passed your order number & details to the head of customer service who will contact you today to resolve this.
Please accept our sincerest apologies.
Kind regards,
Chloé
“We purchased the white waffle Moses basket and matching stand. Blown away by how beautiful it is and really happy with the complimentary blanket ( we live in Spain’s and cannot purchase those particular blankets here so I was super happy) the box arrived a little battered but the products inside were completely fine no damage and were packed safe and secure. Really pleased and will be definitely ordering again. It’s really nice to receive a 20% discount on second order !”
“I ordered the waffle white Moses basket and stand and I honestly cried when I opened the bag as I was so happy. The box was a little damaged by the time it got to me here in Spain but the bag inside had protected the items well. I am really happy with my purchase and cannot wait to use this beautiful Moses basket. I love the little cover and hood and was really happy with the extra blanket. Just can’t stop looking at it. Will definitely order again!!”
