Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.46

4.5 Rating 1,036 Reviews

85 %

of reviewers recommend Clair de Lune

4.5

Based on 1,036 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 3rd August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I actually like the Moses basket that I have, I am very disappointed with the customer service and also the actual process of putting the Moses basket together. It arrived impossible to put together - nothing fit together despite following instructions. If we hadn’t have drilled our own holes just to make it functional it wouldn’t have fit together at all. I sent customer service an email to complain about this and never heard anything back which is really very disappointing. I also ordered 2 baskets and returned one. It has been 2 weeks since the tracking shows they have received the return and I am still waiting for a refund and having to chase this up. As of yet no money has been returned to me, in this day and age 2 weeks is a very long time to wait to even have a refund acknowledged by a company. Overall- Nice products if you have the patience to put them together but the customer service is severely lacking.”

Helpful Report

“Ordered online as a gift . Box came ripped with screws missing , emailed customer service who have sent the wrong screws. Quality of product is bad and parts incorrrect and screws that were sent are incorrect. Wouldn’t recommend refusing to refund also 0/10”

Helpful Report

Hi Emma, We're really sorry to hear this. The customer services team have worked hard to resolve this issue for you by way of instructions/replacements. We understand that it was a gift for a friend and we have offered a refund. Please contact us again if you're not satisfied with the resolution. Kind regards, Clair de Lune Team

“not suitable for strollers didn’t fit at all paid next day delivery got it 4 days later do not recommend”

Helpful Report

“I had a problem with a Moses basket stand. One of the screws wouldn’t tighten into the hole. I wrote to ask for advice, I was replied to fairly quickly but asked to send a photo of the screw. I have no idea how a photo of a screw helps their team determine whether a screw fits into a hole. But sent the photo, as requested. I have never received a reply to my email. My new Grandson came to stay this week so I’ve had to glue the screw in place, so the stand can be used. However I now won’t be able to pack it away, for next time. Very disappointing.”

Helpful Report

“Our Moses basket arrived with screws missing so we called straight away to be told we had missed the post on that day but they would be sent the following day, we are still waiting 3 weeks on! Our Moses basket currently can’t be used so let’s hope baby doesn’t come before we can source the screws ourself. Really disappointed.”

Helpful Report

“Bought the white moses basket with deluxe rocking stand and drape. The screws didn't align with the dowelling rods, the rods split, the stand for the drape is flimsy and is not firm enough to stand without looking like it will fall over. The mattress for the moses basket is a cheap and very thin scratching substance that is not a foam and the cover is thin, no quilting or padding and definitely doesn't look like it would manage if a nappy leaked! It looks like any weight baby would feel the wooden woven base of the moses basket if placed onto the mattress! Yes, we messaged the supplier about the issues with the damaged stand and the flimsy thing they passed off as a mattress. No, they did not reply. Yes, we contacted Clair de lune directly! No... No reply from Clair de lune either! So, after spending a good amount of money on a so called, quality product... We now have to buy a new mattress, one that's of a good enough quality and fit for a baby, and we need to buy a replacement stand, one without design flaws and that is actually fit for purpose! So many people have had issues with Clair de lune and had to wait months for returns/spare parts.. Clair de lune... Where should our babies sleep while they wait for you to sort out your shoddy products???? On the floor????? Your after sales service is a disgrace and we will for one, be reporting your products and lack of after care regarding goods not fit for purpose and made from substandard materials and with shoddy workmanship and poor design.. to trading standards. These products are for new born, vulnerable babies! It's not like you sell inexpensive products, they are advertised as quality, but in effect, they are poor... Very very poor. Step up and stop conning new mums out of their hard earned cash!”

Helpful Report

“I still haven’t received my order”

Helpful Report

“Extremely disappointed!! As, I never received my goods. The fed ex courier service has lost my parcel and still yet today I have not heard from their company. Where my parcel is? Felt really upset as it was a baby shower present I could not give it to her. This left me unhappy!”

Helpful Report

“l'elastico che regge la cappottina è arrivato rotto”

Helpful Report

Hi Adamo, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything else we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“The mattress that came with the Rachel Riley set is beyond bad. I may as well lay a sheet of rock for my baby to sleep on. I don’t see why I need to upgrade to a better mattress and pay £20 for the honour! I have ordered a custom made one to avoid the disappointment of Clare de Lune”

Helpful Report

Hi Ricardo, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“Cheap and not safe for my baby won’t be using again”

Helpful Report

Hi there, we are so sorry for the experience you had with our service. Please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve this as soon as possible for you.

“Deliveries were all late, took numerous calls to C/S to get order in full. Products were nice though and C/S were helpful but I wouldn’t but again.”

Helpful Report

Hi Debbie, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback. We will send your feedback to our dispatch team for further improvements in our service and deliveries.

“Terrible terrible service I have not received my order, it’s stuck somewhere unknown with the DPD delivery service and the CDL customer service team is not willing to help trace it, or issue a refund. I have been trying to find my items on my own for several weeks.”

Helpful Report

Hi Joseph, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback. We will send your feedback to our dispatch team and customer service for further improvements in our service and deliveries. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk.

“I ordered a footmuff which came as not advertised, it was collected and now struggling to get a refund.”

Helpful Report

Hi there, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our technologist, marketing and customer service for further improvements in our service. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“I put in a refund request As the items ordered where no good. I’ve still heard nothing back about sending items back to yourselves this was way before Christmas so probably too late to send back now. Very disappointed also as soon as I had placed the order I had emailed to say I had clicked on the wrong measurements and you where unable to help as it took so long to reply the items had already left the warehouse”

Helpful Report

“Service was fine but not the blankets.”

Helpful Report

“We ordered a Moses basket and stand. We left it in the box until a month before baby was born after a brief check. Upon getting the basket out of the box we saw the wicker had cracked and broken leaving sharp edges. I contacted the company who could only offer a small refund. I would have chosen an exchange however there was barely any stock left and I was running out of time! Moving forward my baby was born! He slept in his Moses basket for one night before we noticed more wicker had been snapped. So badly that it scagged material as you walk by! After the second night the stand (which was built as per instructions) was wobbly. It was way too unsafe for my newborn therefore have taken apart, and purchased a Moses basket and stand from a different company as it is just not safe for my baby. I have contacted the company for a refund and to collect their item. However I am yet to hear back. This is highly concerning after just 2 uses with a newborn!!”

Helpful Report

“I was very excited to place my order with Clair de Lune. There were no problems regarding purchasing and delivery however the quality of the products is very poor. I bought crib and pram sheets and not only are they very thin, they aren’t very soft. I did not bother to return as my Mum had already experienced unpleasant Customer Service regarding a Moses Basket she purchased on my behalf. Very disappointing!”

Helpful Report

“Ordered a stand for a Moses basket and it didn’t arrive, was advised another would be sent out, that didn’t arrive so emailed a couple of times and received no response so had to phone. Was then advised they had none left and issued a refund! Service very poor”

Helpful Report

“I did not receive my package”

Helpful Report

Clair de Lune is rated 4.5 based on 1,036 reviews