Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.46

4.5 Rating 1,036 Reviews

85 %

of reviewers recommend Clair de Lune

4.5

Based on 1,036 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

Visit Website

Email:

customerservices@clair-de-lune.co.uk

Write Your review

Tell us how Clair de Lune made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Clair de Lune 5 star review on 3rd August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the palm paisley moses basket. Really disappointed with the poor quality of the product. The hood doesn't attach well and doesn't stay in place, mattress was small for the basket and palm/wicker strands were coming out. I was expecting a more luxury product but really so many cheaper and better quality products out there. Contacted customer services and felt only option was a return as they couldn't even offer a better quality product. I would've been OK if they apologised and said it was a mistake / one off and offered me something different - even if I had to pay a bit more - but this wasn't the case.”

Helpful Report

“I was told that I would get 20% off my first order and was given the code it said this would come off the price at the end but it didn't and the full amount we as paid fromy bank account I have sent two emails to see if this can be rectified or will I need to cancel order and then reorder to be able to purchase the pushchair with the twenty percent discount?”

Helpful Report

“Absolutely shocking quality, no screws sent to build. Moses stand unstable. Used clair de lune since 2015 and cannot believe how terrible the quality has gotten. Poor, poor customer service!”

Helpful Report

“We ordered a moses basket and stand from Clair de Lune, when they arrived the stand was faulty and could not be put together. The moses basket itself was poor quality and the hood could not be attached properly; not what we expected for the price we paid. We got in touch with customer services to return the items, explaining that the stand was faulty and the moses basket was poor quality. When we received the refund it was minus £6, we had been charged for the return! When I emailed to question this with customer services I got no reply, just a notification that they had refunded our return charge - no apology from the company for this or the fact we were sent faulty goods in the first place.”

Helpful Report

“The hood won't stay up & the elastic that you use to put the hood on has now broken so now the hood you can't use even if it did stay up. Really upset.”

Helpful Report

“Never recieved my order, not refunded, resolved or sent another still after nearly a month of back and forth emails about the issue. Feels very unprofessional.”

Helpful Report

“Ordered colour pop Moses basket, cheap and tacky would not recommend”

Helpful Report

“Very unhelpful, lack of clear information on the website and when I contacted them to ask for help they completely ignored me. Now I'm stuck with an item I cannot use, also 16pound for delivery is extortionate. I will never buy anything from this site again.”

Helpful Report

“Looks very nice but it's very dangerous very Sharpe piece of wood that stick out of moses basket. I've had to buy a different basket becuase my newborn wasnt comfortable. I wouldn't recommend it's very bad quality”

Helpful Report

“No result. I’m very sad”

Helpful Report

“A fast effiante service of Jessie. She is most helpful and a joy to deal with.”

Helpful Report

“Steer well clear of this company. Full of broken and empty promises. Delivery took over 4 weeks. Items missing. Terrible customer service.”

Helpful Report

“I am still waiting to receive my order 2 mths later. Dpd are the delivery”

Helpful Report

“The product for a new born baby was ordered over the Christmas period. The delivery, despite an indication of 1-4 days, failed to materialise after 3 weeks. Contact was with a helpful operative - unfortunately when contact was made with the third party the item was still not delivered. Further contact with the operative revealed inability to contact retailer immediately so with no further update or potential delivery date order cancelled. Very disappointing.”

Helpful Report

“Missing items. 2nd delivery which should have had rest of items in was still missing one. Came so late that the baby was already here. Had to pay additional EU tax on arrival for each delivery. Took 5 phone calls and 3 emails from me to get it organized.”

Helpful Report

“You recently let me place an order with you, confirmed that order then 4 weeks later inform me that actually my item was no longer available,result one very upset pregnant daughter in law. Not a fan.”

Helpful Report

“Estoy muy decepcionada con la marca. Hace casi un mes que hice mi pedido, ponía que en 5 días laborales lo recibiría. A día de hoy no lo tengo ni me dan respuesta. Mi bebé va a nacer en un mes y aún no tengo los productos que compré. Muy poco recomendable. Estoy muy decepcionada.”

Helpful Report

“Terrible customer service. Item hadn’t arrived after a month with no real interest from customer service team to address. Cancelled order and bought from Amazon for next day delivery.”

Helpful Report

“Very poor service and customer care. Ordered a blanket as a gift for a baby shower. It never arrived , email enquiries are not being responded to , several calls and a week later I have been told that it has not been posted but they could not tell why. The gift never arrived . I have asked for a refund, never received it but have been told on several occasion that it has been processed and I should contact my bank. I found out this morning that they only processed the refund yesterday.I did not mind to wait for the refund but please handle the customer enquiries with care , especially when it comes to customers money, just look into things and be honest.”

Helpful Report

“Ordered a basket with 3-5 delivery Haven't received it yet after more than a month. Customer services doesn't reply.”

Helpful Report

Clair de Lune is rated 4.5 based on 1,036 reviews