Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.23

4.2 Rating 610 Reviews

78 %

of reviewers recommend Clair de Lune

4.2

Based on 610 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for almost 75 years. What we don't know about Moses baskets, cot & crib bedding, well, it's just not worth knowing!

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 1st March 2023

Mary M

Clair de Lune 5 star review on 25th November 2022

Catherine R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Ordered a pregnancy pillow at the start of the year. I never received the pillow and although had some contact with customer service, I never received a refund either. Would not recommend.”

Helpful Report

Hi Danielle, We're very sorry to hear that. I am liaising with the customer service manager this afternoon and we'll be in touch with you once we have looked into this further. Please accept our sincerest apologies for any inconvenience caused.

“Delivery took far to long with no updates”

Helpful Report

Hi Limara, Thank you for taking the time to leave us a review. We did struggle with deliveries at the beginning and peak of the covid pandemic. We're very sorry that we didn't keep you fully up to date but we're now back on top of things in our factory. Sincerest apologies that you had to wait longer than you should have.

“Seriously poor customer service. Payment was taken for a product that was not in stock however this had not been advised at the time of purchase, only after chasing CDL twice did I receive a very unprofessional reply as to why my order was taking so long. Finally did get the bedding which is nice.”

Helpful Report

“I order a personalised blanket wasnt personalised they way I requested I contacted customer service got no response it's been 5 months disgusting service would not recommend”

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“Basket is uneven and doesn’t fit stand very disappointed”

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“Wouldn't recommend this. The basket is lovely to look at but the mattress is extremely poor quality and gave my 4 day old baby dents at the back of her head from a sunken matress that she only used for 2 days at night. She was effectively laying on the hard wicker due to the matress becoming sunken. Very disappointing.”

Helpful Report

“My order was placed on the 24th February and it never arrived, despite chasing it on several occasions and promises from the company. I placed a order with another company and it arrived within the week .”

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“Terrible service would never use again - missing items which took nearly two months to refund with hardly any communication available.”

Helpful Report

“Very bad service. My order took many weeks to arrive, and i was not updated on the order. I had to phone on a number of occasions to chase up my order. The staff are also dishonest and told me multiple lies about the order. In one phonecall I was told that the stock had arrived and will be posted out to me the next day, my order did not arrive, i chased it up again and they told me that it is still being made. Do they order their stock or do they make it? Also the quality of the products is not worth the money. The duvets look very cheap and are badly made. This is my fourth baby, and each time I have used Clair de Lune, and the quality has definately gone downhill.”

Helpful Report

“Terrible customer service. Ordered Moses basket stand in May. Cancelled it in June. Received no refund but got the items in July. Asked for a refund which was like getting blood out of a stone. Retuned then item and received some of the refund and now just given up trying for the rest. False promises of when I should get the item. Kept telling me it had been cancelled and I’d been refunded but no such luck.”

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“Never responded to complaint .”

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“Awful service, several lies over the phone and 15 days for an order to leave their warehouse and not even an email to tell us of this. We have used Clair de lune with all our children and feel like after this we won't be using them again.”

Helpful Report

Hi Stephen, Thank you for leaving a review. We're very sorry that the service you received from us this time wasn't as expected and there was a delay with your order. We had struggled during the pandemic as the majority of our products are made to order. We're back on track now with new systems in place, and a new website will be launching soon to boot, with a live chat function so you can contact us immediately, when you need to talk to us. We're very sorry again for the poor service on this occasion. Kind regards, Chloé.

“Waited over a month for my order. When I emailed to ask were it was I was told the address was wrong and that my order had been returned to the company. I received no emails or phone calls to advise that the address was wrong and when I asked for my order to be resent I was told it was out of stock!! I emailed again and received no reply. Again I emailed and received a response and when I replied to that email I received no response again. Finally after 5 weeks I received my order.”

Helpful Report

Clair de Lune is rated 4.2 based on 610 reviews