Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.46

4.5 Rating 1,025 Reviews

85 %

of reviewers recommend Clair de Lune

4.5

Based on 1,025 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

Visit Website

Email:

customerservices@clair-de-lune.co.uk

Write Your review

Tell us how Clair de Lune made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Clair de Lune 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m still awaiting my order, 3 weeks later. I’ve emailed my query and still awaiting a reply.”

Helpful Report

“Poor quality items for the cost, I ordered a moses basket stand amongst other things, which is not sturdy and looked discoloured. The company also do not cover return postage costs, and you also need to call to get a number to be able to return, so much hassle when there are plenty of companies who make a process like this much easier. I Would recommend that you order from somewhere that does offer free returns.”

Helpful Report

Thank you for your review. I did try to call you to get this matter resloved. Could you let me know if you are free today and I can call you when you have a couple of minutes spare. Thank you Natalie & The Clair De Lune Team.

“Very disappointed with the quality especially for the price we paid. Missing fixings, misplaced screw holes, very thin mattress, ill fitting mattress sheets!!!! We returned the Moses basket for a full refund.”

Helpful Report

Hi Lisa, We are really sorry you are unhappy with the quality of the products you received. We will have our production manager look into this immediately in order to prevent this happening in future. Thank you Natalie & The Clair De Lune Team.

“Never received items had to contact customer services. Lots of hassle sadly.”

Helpful Report

“The most unprofessional and useless company I have ever had the misfortune to deal with. They caused me a lot of stress before my baby was born and even now, 2 months later, they are completely unhelpful. Oh and they also think they can charge "just £99" for a replacement basket liner! What a joke!”

Helpful Report

“The Moses basket was very poor quality the hood doesn’t stay up and when I try to pull it up the back of the hood comes up.”

Helpful Report

“I revived a Moses basket that was not steady on the stand! I emailed and was advised that I would receive a new one nearly two weeks ago! My baby has now arrived and it’s still not here! I’ve not even had an email response from my latest email! Appalling service”

Helpful Report

Hi Leanie, Thank you for getting in touch with us, we're very sorry about the circumstances. I have passed this across to the head of Customer services and she will be in touch with you ASAP to get the replacement to you. We sincerely apologise for any inconvenience caused.

“Paid for a mobile cot, cot bedding and a set bedding for a Moses And never arrive the set bedding For Moses and you still charge me for that !!! Send a messege and never get a answer back, I wont buy anything again from you.”

Helpful Report

Hi Angelica, Thank you for taking the time to leave us a review, we're very sorry that we've let you down on this occasion. I have spoken with the customer service team and they'll get in touch with you ASAP to resolve this. Please accept our sincerest apologies.

“Terrible service. Ordered a pregnancy pillow at the start of the year. I never received the pillow and although had some contact with customer service, I never received a refund either. Would not recommend.”

Helpful Report

Hi Danielle, We're very sorry to hear that. I am liaising with the customer service manager this afternoon and we'll be in touch with you once we have looked into this further. Please accept our sincerest apologies for any inconvenience caused.

“Delivery took far to long with no updates”

Helpful Report

Hi Limara, Thank you for taking the time to leave us a review. We did struggle with deliveries at the beginning and peak of the covid pandemic. We're very sorry that we didn't keep you fully up to date but we're now back on top of things in our factory. Sincerest apologies that you had to wait longer than you should have.

“Seriously poor customer service. Payment was taken for a product that was not in stock however this had not been advised at the time of purchase, only after chasing CDL twice did I receive a very unprofessional reply as to why my order was taking so long. Finally did get the bedding which is nice.”

Helpful Report

“I order a personalised blanket wasnt personalised they way I requested I contacted customer service got no response it's been 5 months disgusting service would not recommend”

Helpful Report

“Basket is uneven and doesn’t fit stand very disappointed”

Helpful Report

“Wouldn't recommend this. The basket is lovely to look at but the mattress is extremely poor quality and gave my 4 day old baby dents at the back of her head from a sunken matress that she only used for 2 days at night. She was effectively laying on the hard wicker due to the matress becoming sunken. Very disappointing.”

Helpful Report

“My order was placed on the 24th February and it never arrived, despite chasing it on several occasions and promises from the company. I placed a order with another company and it arrived within the week .”

Helpful Report

“Terrible service would never use again - missing items which took nearly two months to refund with hardly any communication available.”

Helpful Report

“Very bad service. My order took many weeks to arrive, and i was not updated on the order. I had to phone on a number of occasions to chase up my order. The staff are also dishonest and told me multiple lies about the order. In one phonecall I was told that the stock had arrived and will be posted out to me the next day, my order did not arrive, i chased it up again and they told me that it is still being made. Do they order their stock or do they make it? Also the quality of the products is not worth the money. The duvets look very cheap and are badly made. This is my fourth baby, and each time I have used Clair de Lune, and the quality has definately gone downhill.”

Helpful Report

“Terrible customer service. Ordered Moses basket stand in May. Cancelled it in June. Received no refund but got the items in July. Asked for a refund which was like getting blood out of a stone. Retuned then item and received some of the refund and now just given up trying for the rest. False promises of when I should get the item. Kept telling me it had been cancelled and I’d been refunded but no such luck.”

Helpful Report

“Never responded to complaint .”

Helpful Report

“Awful service, several lies over the phone and 15 days for an order to leave their warehouse and not even an email to tell us of this. We have used Clair de lune with all our children and feel like after this we won't be using them again.”

Helpful Report

Hi Stephen, Thank you for leaving a review. We're very sorry that the service you received from us this time wasn't as expected and there was a delay with your order. We had struggled during the pandemic as the majority of our products are made to order. We're back on track now with new systems in place, and a new website will be launching soon to boot, with a live chat function so you can contact us immediately, when you need to talk to us. We're very sorry again for the poor service on this occasion. Kind regards, Chloé.

Clair de Lune is rated 4.5 based on 1,025 reviews