City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.59

4.6 Rating 1,091 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional easy web to use”

Helpful Report

Posted 2 years ago

Dear Mr, Blair. Thank you for your review and I am pleased to hear you found our online experience to be pleasant and easy for our consumers. Kind Regards, Mike Cose - Office Manger.

Posted 2 years ago

“Very good company.”

Helpful Report

Posted 2 years ago

Dear Mrs, Lobanova, Thank you for your 5 star review of City Insurance. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Seemed to be pretty much on the ball. Took a little time through an arrow on my part not submitting NCD from previous insurer, but I was politely notified by email. That said, I felt that during a phone call to CIG about the above, the call handler spoke in quite a sarcastic tone IMHO and I didn't appreciate that.”

Helpful Report

Posted 2 years ago

Thank you for your review and overall I am pleased to hear that we resolved the matter with you in a timely fashion. Regarding your telephone call with our service team, I would be interested to speak with you to investigate this matter as I would not expect you to feel like this. I hope that this may be a mistake as our service team are always happy to help. Best Wishes, Mike Cose - Office Manager.

Posted 2 years ago

“Have been with you for some years , and have always found the price to be reasonable compared to others . You have a quick and easy system to use and have always found you to be very professional and knowledgeable.”

Helpful Report

Posted 2 years ago

Dear Mr, Bramall. Thank you for your 5 star review and your loyalty to us over so many years. I am pleased to hear specifically that we have provided you a competitive price at the same time as making it as easy as possible to insure with us. As always, if you require any assistance, please contact us on 01962 844848. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Dear Miss, Wright. Thank you for your kind words and giving City Insurance a 5 star review! Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Found all the staff are always very helpful and give me the best possible deal, been with this company for many years, thank you .”

Helpful Report

Posted 2 years ago

Dear Mrs, Chase. Thank you for giving City Insurance 5 stars, its always lovely to receive such positive feedback from clients such as yourself who have been with us for many many years. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“My first time with City Insurance I hope this is the best insurance than my other insurance before. I hope this is outstanding.”

Helpful Report

Posted 2 years ago

Dear Mrs, Londt, Thank you for your 5 star review, I am confident that you will be very happy with City Insurance and we look forward to hearing from you in due course. Kind Regards, Mike Cose - Office Manager

Posted 2 years ago

“First class company, good price and hassle free.”

Helpful Report

Posted 2 years ago

Dear Mr, Smith. Thank you for leaving such a positive review for City Insurance, I am pleased to hear that you had a positive experience with us. Kind Regards, Mike Cose - Office Manager

Posted 2 years ago

“Good value insurance, knowledgeable, helpful staff.”

Helpful Report

Posted 2 years ago

Dear Mr, Pritchard. Thank you for giving City Insurance a 5 star review, your comments are very much appreciated. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Very polite, professional and competent staff. I had occasion to arrange for another named driver and the assistance was excellent.”

Helpful Report

Posted 2 years ago

Dear Mr, Mowbray. Thank you for giving City Insurance 5 stars, I am pleased to hear you received excellent service when you recently contacted us. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Helpful, friendly, reasonable in price, easy to get to speak to.”

Helpful Report

Posted 2 years ago

Dear Mr, Lovatt. Thank you for you review of City Insurance, its great to hear such a positive review of our service. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Brilliant service professional and friendly”

Helpful Report

Posted 2 years ago

Dear Mrs. Minett, Thank you your feedback and I am pleased to hear you received excellent service from us. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Very helpful and professional highly recommend”

Helpful Report

Posted 2 years ago

Dear Mr, Topen. Thank you for recommending City Insurance with a 5 star review, Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Would recommend anyone to use them had no problems at all”

Helpful Report

Posted 2 years ago

Dear Mr. Wainwright, Thank you for recently joining City Insurance as our new client, I am so pleased to hear that your experience of the buying process online and subsequent validation was positive. Best Wishes, Mike Cose - Office Manager.

Posted 2 years ago

“Informative and friendly.”

Helpful Report

Posted 2 years ago

Dear Mrs. Kellet, Thank you for your 5 star review - you spoke with Mark our group manager and thank you for your kind words. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Very good service and excellent staff would definitely recommend this to anyone I know”

Helpful Report

Posted 2 years ago

Dear Mr. Wilson, Thank you for your recent review, we are happy to have you as a new client and look forward to assisting you again in the near future. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“So far so good -no problems with my renewal-would recommend”

Helpful Report

Posted 2 years ago

Dear Mr. Fisher, Thank you for giving City Insurance 5 stars! I am pleased to hear that you have recently renewed with us again and thank you for your recommendation. Kind Regards, Mike Cose - Office Manager

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Dear Mr. Linford, Thank you for your kind words about your recent interaction with our service team, it is very much appreciated. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Knowledgable and helpful service.”

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Posted 2 years ago

Dear Mr. Briarty, Thank you for giving City Insurance a 5 star review. Kind Regards, Mike Cose - Office Manager

Posted 2 years ago

“I have been with City Insurance since 2011 for both my Car Insurance and my House and Contents Insurance. I have always found them to be polite, helpful and straightforward with advice and in providing an annual offer for policy renewal. They are careful to change the Insurer as needed to provide me with sound and economic cover. I appreciate being able to discuss my cover by telephone. I like also to pay my annual premium by bank card rather than by direct debit which most other companies seem to prefer. I find City Insurance trusted, reliable people with whom to work.”

Helpful Report

Posted 2 years ago

Dear Mrs. Covell, Thank you for recently giving City Insurance a 5 star review! I am so pleased to hear that our service over the years has been to such a high standard. We appreciate your loyalty and aim to always take the time and care to meet your needs. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

City Insurance Group is rated 4.6 based on 1,091 reviews