City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.59

4.6 Rating 1,091 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Company seems to be a good insurance provider.”

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Posted 5 years ago

“Was disappointed with city insurance needed to transfer insurance onto another van was told it'll cost £85 as a transfer fee even though the new van was less cc..”

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Posted 5 years ago

“Excellent service with competitive rates for van insurance”

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Posted 5 years ago

“Good service no fuss. Being pestered for a review is a pain though....”

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Posted 5 years ago

Dear Mr Lee, Thank you for taking the time to leave your review. Our records show that you were sent one email asking for feedback. If this was not the case we apologise. It is very important for us to receive customer feedback, this helps us to make improvements and maintain our high levels of service. Best regards, City Insurance

Posted 5 years ago

“We have insured our vehicles with this company for probably 20 years and have just received a revised quote based on the book value of the car which was competitive.”

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Posted 5 years ago

“No problems with these guys since joining them, all paperwork and communication in order but I’ve no experience of how good or bad they are in the event of a claim - hence the good rating”

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Posted 5 years ago

“Really good company to deal with Polite and helpful easy to deal with”

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Posted 5 years ago

“Friendly and helpful”

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Posted 5 years ago

“I have been with City Insurance Group for 5 or 6 years now and find their rates very competitive and found the staff very friendly , helpful and efficient and would highly recommend them .”

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Posted 5 years ago

Dear Mr Travers, Thank you for taking the time to leave your positive review. It is great to hear from such a loyal customer and we look forward to finding you further great rates in the future! Best regards, City Insurance

Posted 5 years ago

“Had a quote through a text message, a cover for my van that it was due to end. the price was great! so went on line and signed up with City insurance hassle free. R. Okbi”

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Posted 5 years ago

“The easiest and most efficient insurance company I’ve used in over 30 years of motoring. I hope I never have to use them for making a claim but hopefully they will be just as efficient as they were when I joined. Highly recommend.”

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Posted 5 years ago

Dear Mr Gray, Thank you for taking the time to leave your 5-star review! We hope you won't need to make a claim too, but rest assured we will be ready to help whenever you need it. Best regards, City Insurance

Posted 5 years ago

“The best company. Thx”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“simple clear process easy to follow and understand”

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Posted 5 years ago

“Good service, person was very helpful and all my requirements were met, didn’t take too long which was good”

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Posted 5 years ago

“When I insured my car I got a really good quote. The service I received was top class. I”

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Posted 5 years ago

“Ask for a list of other details once insurance is taken out.No mention of short timescale to do this. No way of providing info until my return home as was away. Policy cancelled,£120 deducted although I sent a email saying documents would follow. Give you seven days to respond. Dvla website doesn't work for numbers required. All documents sent within 21 days but Would not reinstate. Wouldn't trust this company,ombudsman complaint to follow Spend a bit more for a more reputable company”

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Posted 5 years ago

“Really pleased I used City Insurance gave me a great deal on my van insurance can highly reccomend.”

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Posted 5 years ago

“I was told when I bought my insurance there was no need to provide proof of no claims discount. However a week later I was asked to provide proof. And for the next week I was bombarded with both emails and letters at a level that I can only describe as harassement do yourself a favour and get your insurance elsewhere.”

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Posted 5 years ago

Dear Mr Orton, We are very sorry you are unhappy. Sometimes an insurer will request further proof of no claims discount for their records. This is what happened here and as a result, we were obliged to ask you to provide this. Our records show that we sent you 2 emails and 1 letter. We are again sorry for any inconvenience caused by this. Best regards, City Insurance

Posted 5 years ago

“Always happy to help and well mannered.”

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Posted 5 years ago

City Insurance Group is rated 4.6 based on 1,091 reviews