City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.58

4.6 Rating 1,084 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,084 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“City is fine but why wasn't I offered the cheapest payment first of all?”

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Posted 5 months ago

Dear Mr Naylor, Thank you for your review. We will always do our best to find you the most competitive price and as part of our renewal process, we invite renewals at least 21 days before renewal. From time to time, rates do fluctuate in that period and I am pleased to see that my colleague reviewed the renewal when you recently called the office. On this occasion, when checked again, the rate was reduced by £30.00 since our initial invite which we duly offered to you. Thank you for accepting and renewing with us again. Best Wishes, Mike Cose - Office Manager.

Posted 5 months ago

“A bit of messing about to get cover for my no claims but the gent on the other end of the phone sorted it out and rang back as he said he would. Could do with the option of no claims cover when you send your new quote through but otherwise happy customer”

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Posted 5 months ago

Dear Mr Roberts, Thank you for giving City Insurance a 5 star review. I appreciate it can be difficult sometimes to provide no claims bonus but I am pleased that when you called us we were able to resolve it with little hassle. For future reference, we can accept no claims bonus verbally, by post or by email. Best Wishes, Mike Cose - Office Manager

Posted 5 months ago

“I was impresed how quickly i can get to the real person over the phone and also how quickly and promptly problem or an isue is resolved. Good job.”

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Posted 5 months ago

Dear Mr Ceglys, Thank you for your 5 star review and I am glad to hear you were able to speak with us easily. We believe this is the best way to deliver our service, no call centers! offering a local broker service nationwide from our office in Winchester, Hampshire. Kind Regards, Mike Cose - Office Manager.

Posted 5 months ago

“My husband last year was a named driver on my car. In May 2023 he had a totally unavoidable accident hitting a deer in his car on a country road in darkness. This resulted in a "fault" claim because he clearly could not claim against the deer. To keep him as a named driver on my car added over 450 pounds to my premium which is outrageous. He is no longer a named driver. We are both appalled by this issue so it is impossible to rate your company.”

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Posted 5 months ago

Dear Mrs Bracey, Thank you for your review and I am sorry to hear about this - City Insurance is a broker and offers a variety of insurance products to suit individuals' needs. As a broker, we do not control the price and unfortunately, as the accident earlier this year did not involve a third party, the insurer settled the claim against the named driver which will affect premiums. I can see my colleague carried out a full review of the policy with you and was able to source a cheaper alternative with another insurer, albeit without the named driver mentioned, which you accepted. I hope this clarifies our position in this process, however, if you would like to discuss this further I would welcome a further conversation with you. Kind Regards, Mike Cose - Office Manager.

Posted 5 months ago

“Staff always helpful”

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Posted 5 months ago

“With regard to car insurance i think City Insurance are first rate. My wife and I have saved a lot of money in recent years thanks to City. We found them because we were compelled to move from Prudential on one of the cars. Since then we have moved the other two across as the Pru oddly gave up on insuring cars. They assumed we would transfer automatically to one they were promoting as the alternative. Poor service from them after several decades with them. I can't comment on other insurance as I did ask for a quote but City didn't get back to me. My wife and I use both email and telephone to communicate. Your survey - below - only allows for one box to be ticked. The response time has varied considerably. The first time was quick.”

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Posted 5 months ago

Dear Mr Cutler, Thank you for taking the time to leave a review and for your time on the phone today. I am very happy to hear that we have been able to find suitable insurance for all of your vehicles and apologies that we had not been able to speak with you about the home insurance. I will arrange for our service team to get in touch nearer the time to discuss this with you. Best Wishes, Mike Cose - Office Manager.

Posted 5 months ago

“I am very happy with the service.”

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Posted 5 months ago

“excelent service thanks”

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Posted 5 months ago

“Service was friendly, quick and efficient. Much appreciated.”

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Posted 6 months ago

“Answered the phone quickly, and a friendly operator I could understand and who could understand me .”

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Posted 6 months ago

“Always great people to deal with, I've been with City Insurance for years and will continue to be a customer for years to come. Friendly and efficient, they make purchase of insurances really easy.”

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Posted 6 months ago

“Excellent service, with good access to competitive insurance.”

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Posted 6 months ago

“Very competitive price thank you”

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Posted 6 months ago

“Efficient, friendly and professional - are the words to describe Geoff’s service at the City Insurance Group to me on the day.”

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Posted 6 months ago

“I have been with City Insurance for more years than I care to remember. They have never let me down. Although initially disappointed when the Salisbury Branch closed. This company have never let me down online or on the telephone with their responses and sound advice.”

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Posted 6 months ago

“Thank you happy with your question early this year”

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Posted 6 months ago

“Always helpful and have definitely helped in keeping increases in vehicle and house increases( though never welcome! ) down to manageable levels. Have recommended CIG to friends.”

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Posted 6 months ago

“Polite friendly helpful competitive company. Highly Recommended I prefer to use a broker's as I used to in the past before the majority disappeared. A pleasure doing business with you.”

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Posted 6 months ago

“Is very good 👍”

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Posted 6 months ago

“Quick and easy best of all cheapest quote on comparison website”

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Posted 6 months ago

City Insurance Group is rated 4.6 based on 1,084 reviews