Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,541 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,541 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 25th November 2025

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gin chocs and maize bar both delicious and arrived promptly. The chocs were a thank you present so pleased they lived up to your normal standard as untested!”

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Posted 4 months ago

Thank you so much! We're thrilled to hear the Gin Collection and Amaizing Bar were a hit with you and delighted the gift went down well too 💛️

Posted 4 months ago

“Lovely products and brilliant customer service - I love buying from here!”

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Posted 4 months ago

Thank you so much! That means the world to us 💗️

Posted 4 months ago

“Chocolates fantastic as usual, however had paid for a thank you sleeve on the chocolate box but it didnt arrive. Have since been refunded for it.”

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Posted 4 months ago

Thank you, we're thrilled to hear that our chocolates hit the mark as always! We're really sorry the Thank You sleeve was missed. Not the experience we aim for, but we're glad we could quickly sort the refund for you. We appreciate your understanding and hope to make your next order perfect in every way 💗️

Posted 4 months ago

“Rated amongst the very best by a 88 year old very experienced chocolate gourmand. Due to the heatwave they postponed postage for a couple of days to protect the integrity of the chocolate. A thoughtful service plus super fresh interesting choccies.”

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Posted 4 months ago

Thank you so much! We're honoured to get such high praise from a true chocolate connoisseur - 88 years of expertise is not to be taken lightly! And we're delighted that the care we put into both our service and our chocolates is so well appreciated 💗️

Posted 4 months ago

“I send my 85 year old Mum Chocolates as a little gift often. I’m always keen to find her something new and special, so sent her the non-alcoholic chocolate box recently. Previously I’ve sent chocolates from Selfridges, Fortnum & Mason and Hotel Chocolat, but Mum called to say these are the best yet! I think that says it all! 😊 Thank you Chococo… I’ll definitely be ordering again!”

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Posted 4 months ago

Wow, thank you so much for sharing this. Your mum clearly has excellent taste and we're honoured she rated our chocolates the best yet! We look forward to welcoming you back very soon 💗️

Posted 4 months ago

“Once again, NEVER disappointed with your amazing chocolates, they always go down well, although I rarely get the chance to eat them....haha!!!”

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Posted 5 months ago

Haha, sounds like they disappear fast! Glad they’re always a hit, thank you 💗️

Posted 4 months ago

“Delicious chocolates. Caramels are the absolute best!”

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Posted 5 months ago

Thanks so much 💗️

Posted 4 months ago

“Unfortunately some of the chocolates had melted due to delayed delivery & a heatwave, but this was more a problem with co-ordinating delivery times with Royal Mail. They still taste nice anyway :)”

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Posted 5 months ago

So glad you still enjoyed your chocolates, even if they weren't as beautiful as they should have been. Royal Mail attempted delivery several times before the parcel was collected, and this delay likely contributed to the issue. While we can't control delivery schedules, customers do have the option to arrange redelivery or collection in advance, which can help avoid situations like this. We're glad to hear you still enjoyed the taste 😊️

Posted 4 months ago

“10 out of 10 for presentation. They were a well-received gift for a friend who I’ve bought them for before so I know she loves them. The quality is outstanding in every way. The only negative point is that they were just out of date by the time my friend received them.”

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Posted 5 months ago

Thank you so much, we’re so pleased to hear the gift was well received and that the quality and presentation lived up to expectations once again! We really appreciate you flagging the best-before date. As soon as you got in touch with us directly, we responded and offered to send a fresh replacement box to your friend. We haven’t had a reply yet, but the offer still stands if you’d like to go ahead.

Posted 5 months ago

“We are long standing customers of Chococo on a subscription basis. In all the time we have received the chocolates from them we have never been disappointed with the quality, variety and superb taste of their selections. Long may it continue.”

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Posted 5 months ago

Thank you so much for your continued support, it means the world to us. It’s incredibly rewarding to hear that we have consistently hit the mark for you over time. Here’s to many more delicious deliveries to come 💗️

Posted 5 months ago

“They were for my Mum. She was delighted with them. She has had them before and you are her favourite chocolates. Delivered promptly. Many thanks!”

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Posted 5 months ago

Thanks for showing your Mum how much you love her by gifting Chococo, and we're thrilled to hear how much she enjoyed them 💗️

Posted 5 months ago

“We tried the raspberry brownie lovely sharp flavour”

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Posted 5 months ago

Thank you, we're so pleased you love it! Our new Raspberry, Pistachio and White Chocolate Letterbox Blondie puts some summer zing into our baked range 💗️

Posted 5 months ago

“Delighted as always with the CHOCOCO products”

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Posted 5 months ago

Amazing, thank you 💛️

Posted 5 months ago

“Fantastic customer service. My order was due to be sent out in what was then the hottest week of the year. Chococo emailed all customers to explain they had made the decision not to ship orders that week as they didn't want goods spoiling in transit, but to let them know if an order was urgent. Mine was, so I let them know and they expedited it to me at their cost so I was able to give an important gift at the right time. Thank you to Amber at Chococo for sorting it out for me 🙏 I will definitely be going back”

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Posted 5 months ago

Thanks so much! We're taking extra care during the hot weather to make sure everything arrives just right, and it's great to know that we managed to exceed your expectations. A special shout out to Amber in Customer Care too 💗️

Posted 5 months ago

“Really delicious chocolates! I love the unusual flavours and the really fresh fruit chocolate fillings. It's different to any other mixed chocolate boxes you can buy. It was also very much appreciated that delivery was delayed due to the very hot weather to ensure the chocolates arrived in the optimal condition.”

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Posted 5 months ago

Thank you! It’s always wonderful to hear when someone connects with what we do. Your appreciation really means a lot to us 💗️

Posted 5 months ago

“Fast, efficient service”

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Posted 5 months ago

Thanks, that's fab to hear 💗️

Posted 5 months ago

“Lip smacking, deliciously moreish chocolate, in all sorts of intriguing shapes & interpretations. This order was for my husband's birthday. He must be one of your many greatest fans.”

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Posted 5 months ago

Thank you, we love that you love our chocolate so much! It sounds like your husband is a true Chococo fan! We’re delighted our chocolates made another birthday appearance and long may the tradition (and the chocolate) continue 💗️

Posted 5 months ago

“Amazing drinking chocolate and yummy florentines. Delivery left a lot to be desired”

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Posted 5 months ago

Thank you, we're so glad you loved your order. If you have any issues, please don't hesitate to get in touch with our friendly Customer Care team who are there to help 💛️

Posted 5 months ago

“The chocolates were very tasty. I bought a box for my husband’s birthday and 3 bars - one for each of my sons. Unfortunately, two bars and a packet came with no explanation. Would have preferred what I ordered, and some explanation if it was going to be different.”

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Posted 5 months ago

Thank you for your review, we’re so pleased to hear the chocolates were enjoyed and that the box helped make your husband’s birthday special. If you have any issues, please don't hesitate to get in touch with our friendly Customer Care team who are there to help.

Posted 5 months ago

“Excellent tasting chocolate part of the order was for my daughters birthday”

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Posted 5 months ago

Thank you, we're thrilled that your family is part of the Chococo family 💗️

Posted 5 months ago

Chococo is rated 4.8 based on 8,541 reviews