Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 9,017 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 9,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dark chocolate bunny had a neat design, was well priced, was an ample size and arrived in good time. A previous experience with this company means that I would definitely recommend Chococo and their products. It's nice that dark chocolate was an option as the person I bought for only really goes for dark chocolate, plus it's statistically the healthiest of the chocolate types.”

Helpful Report

Posted 4 months ago

We really appreciate you taking the time to share this. It’s great to hear the dark chocolate bunny delivered on design, size, value, and prompt delivery. We’re especially pleased the dark chocolate option suited the recipient so well, and that your previous positive experience gave you confidence to order again. Thank you for your lovely review!

Posted 3 months ago

“Beautifully crafted Easter egg which tastes exceptionally delicious.”

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Posted 4 months ago

That's wonderful to hear, thank you! We’re delighted you enjoyed the Easter egg and that it was beautifully crafted. We really appreciate you taking the time to share your feedback.

Posted 4 months ago

“Fabulous chocolate, chocolate like it should be . Enjoyed by us all”

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Posted 4 months ago

That's lovely to hear, thank you. We’re so pleased you all enjoyed it and that it lived up to what chocolate should be. It’s great to know it was a hit with everyone, and we really appreciate you taking the time to share your feedback.

Posted 4 months ago

“Unfortunately my egg arrived shattered into many pieces. The good news is when I informed Chococo they immediately refunded my money. Good for them they deal with customers with respect.”

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Posted 4 months ago

Thank you for letting us know, and we’re glad the refund was processed smoothly. We’re sorry your egg arrived shattered, and we’ll pass your feedback to our team to prevent this from happening again. Thank you for leaving your honest review!

Posted 4 months ago

“Purchased some Easter eggs for family. Their verdict - delicious!”

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Posted 4 months ago

Thank you for taking the time to leave such a lovely review! We’re really pleased the Easter eggs went down so well with your family!

Posted 4 months ago

“I’m really disappointed with my first order from Chococo. I ordered the Assorted Easter Hamper Bag for my husband, specifically because I knew he would love the idea of the dinosaur egg. My order was delivered on time but both of the chocolate eggs that were supposed to be in the hamper had been replaced by alternatives. When I contacted customer service, I was basically told that this was tough, and that sometimes products are swapped due to availability. I think if this is the case, customers should be given the option to change or cancel their order if it can’t be fulfilled, it’s really not right to promote items and then send something completely different. When I suggested this, I was told that it wasn’t possible to contact customers as they were too busy. I’m also confused that dinosaur eggs were then still available on their website after Easter, in their sale. The chocolate I did receive was nice but I won’t be ordering again as it’s a lot of money to spend with no guarantee of receiving what you ordered.”

Helpful Report

Posted 4 months ago

Thank you for your honest review. We're really sorry to hear about your disappointing experience. Unfortunately, in some instances we do have to make substitutions for some products, this is something we will always try to warn the customer about, if we can. In this instance, if we attempted to get in touch, we wouldn't have been able to fulfil the order in time for Easter. We're so sorry if our explanation seemed dismissive, that's not the impression we want to give. Apologies again for any inconvenience this caused you.

Posted 3 months ago

“I ordered 4 all different and we loved them all the chocolate is fabulous full of flavour 10 out of 10”

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Posted 4 months ago

Thank you for your wonderful review! We’re so pleased to hear you and your guests loved all four chocolates and that the flavours were fabulous. We really appreciate you choosing us.

Posted 4 months ago

“brilliant quality”

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Posted 4 months ago

Thank you for your wonderful review! We’re thrilled you’re happy with the quality of our products. We really appreciate you choosing us.

Posted 4 months ago

“Very poor logistic and management departments. They do not respect the delivery dates they are advertising or committing to on their confirmation email and sell chocolates that are out of stock. I ordered two matching chocolates but different flavour for two brothers for Easter. The chocolates were supposed to arrive on the 1st of April. I received a confirmation email but it turned out one of the chocolates was not available anymore. They didn’t bother contacting me before sending to check if I wanted to modify my order and only sent one chocolate. This resulted in this making me feel I was forced to order something else, despite not what I wanted and having to pay again for delivery costs. After complaining, customer service offered to lift the second delivery cost, which was nice, even if that only partially solved the problem. The second order was supposed to arrive on the second of April. Both orders arrived on the 4th, which was too late as I was leaving on the 3rd to see the family and bring the chocolates, making this order completely pointless. I contacted customer service to complain but received no feedback. A waste of £40 and I had to find other chocolates in emergency. I wanted to support an artisan and buy quality chocolates but I felt cheated by the marketing and management teams. Very poor understanding of customer relationships. A shame…”

Helpful Report

Posted 4 months ago

Thank you for your honest review. I'm sorry to hear both of your orders placed were delivered later than expected, and needed. Unfortunately, in busy periods like Easter sometimes we will refund the item rather than asking if a substitution is preferred, as this ensures the order can be sent out in time. Both orders were sent out as soon as we possibly could have, unfortunately, we can't control how quickly the parcel is delivered once it's been passed to Royal Mail. Thank you for your feedback, we're sorry it was a disappointing experience for you.

Posted 4 months ago

“I have not recived what was ordered as we belive you have written the wrong house name as it is apparently deluvred, so I can not rate it”

Helpful Report

Posted 4 months ago

Thank you for your comment. We have emailed to confirm re-delivery of your order as the wrong address was placed on the order. When the order is returned to us we will process the delivery again for you.

Posted 4 months ago

“Beautiful chocolate gifted for Easter and very well received. Impressed with the simple, non-fussy packaging, that looked great and protected the product without being excessive.”

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Posted 4 months ago

Thank you for your wonderful review! We’re delighted the Easter chocolate was so well received and that you liked the simple, protective packaging. We really appreciate you choosing us for your gift!

Posted 4 months ago

“First time buyer. Wanted to buy good quality Easter eggs for my family and these were perfect. Alas, I didn't get to eat them myself but I was told that they were delicious. The eggs arrived quickly and undamaged. Packaging design was lovely too.”

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Posted 4 months ago

Thank you for your wonderful review! We're so glad the Easter eggs met your expectations and that the packaging design also impressed. It’s lovely to hear they arrived quickly and in good condition. We appreciate you choosing us for your gifts this year.

Posted 4 months ago

“I bought a box of your chocolates to cheer up a friend. I paid for first class delivery and, although you couldn't guarantee a speedy service, it took 4 days, which was longer than I'd hoped. I bought the alcohol-free version of the selection box as I wasn't sure of her preference, but 3 of the chocolates contained gin and kirsch. However, she said the actual content was of a high standard and she anjoyed them very much.”

Helpful Report

Posted 4 months ago

Thank you for your honest feedback. We're so sorry to hear the incorrect box had been sent for your order, I have passed this onto the team to ensure this doesn't happen again. We're pleased to hear the recipient enjoyed the chocolates themselves, despite the issue with the selection, and delay in arriving. Thank you for taking the time to leave this review.

Posted 4 months ago

“Excellent product and well worth the price.it arrived quickly”

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Posted 4 months ago

Thank you for your wonderful review! We really appreciate hearing feedback like this, it's great to hear you enjoyed your order and felt it was good value. Thank you for taking the time to leave a review!

Posted 4 months ago

“I bought the Easter Egg as a present for Daughter in Law who cannot have Soy or Dairy in her diet. She told me that it was absolutely beautiful and the best chocolate she has been able to able since her diet had to alter - thank you !”

Helpful Report

Posted 4 months ago

Thank you so much for sharing this. We’re absolutely delighted to hear the Easter egg was so well received, especially given the dietary restrictions, it really means a lot to know it made such a difference. We truly appreciate your kind words!

Posted 4 months ago

“Dinosaur eggs were very nice but I was sent the wrong egg. It was a chocolate orange egg and I really dislike chocolate orange so I would not have ordered it. I ordered a triple chocolate one but the rest of my family enjoyed it.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re really pleased to hear the dinosaur eggs were enjoyed, but we’re sorry to learn you received the wrong flavour, that’s understandably disappointing, especially when it’s not something you would have chosen. We appreciate you letting us know and will share this with the team to help prevent similar issues in future. Please always let us know about any issues with your order, we will always try to resolve them as best we can.

Posted 4 months ago

“Very tasty egg!”

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Posted 4 months ago

Thank you for the lovely 5-star review! We’re so happy to hear you enjoyed your egg.

Posted 4 months ago

“Best chocolate ever. Can't recommend Chococo highly enough.”

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Posted 4 months ago

Thank you so much for your kind words. We’re absolutely delighted to hear you rate our chocolate as the best chocolate ever, and we really appreciate your recommendation, it means a lot to everyone here at Chococo.

Posted 4 months ago

“Lovely chocolate. I do miss the edible glitter decoration you used a few years ago, though. One of my bunnies also arrived with the bottom half broken, which was disappointing. Though that may have been the PO’s fault. Overall, I do love your chocolate and your products.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re really pleased to hear you still love the chocolate and our products overall. We’re sorry to hear one of the bunnies arrived damaged, that’s always disappointing when it happens. Please always reach out to our friendly Customer Care team in instances like this, they are more than happy to help.

Posted 4 months ago

“Very good as usual - this has become my favourite chocolate”

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Posted 4 months ago

Thank you for your 5 star review! We’re thrilled to hear Chococo has become your favourite chocolate. We really appreciate your kind words and continued support.

Posted 4 months ago

Chococo is rated 4.8 based on 9,017 reviews