Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,451 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,451 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 31st March 2025

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flawless process and the gift is brilliant. Well packaged and I am sure it will make the perfect gift. Would definitely recommend. Thank You.”

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Posted 2 weeks ago

Thank you so much for your kind words! We're thrilled to hear everything went smoothly and that you're happy with the gift. Your recommendation means a lot to us! 💗️

Posted 2 weeks ago

“Beautifully presented items. Very tasty! And arrived promptly. Thank you!”

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Posted 2 weeks ago

Thanks so much 💗️

Posted 2 weeks ago

“Really helpful and responsive team. The recipient was thrilled to receive the chocolates. Thank you”

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Posted 2 weeks ago

Thanks so much, it's great to hear everything went so well. Thank you for gifting Chococo 💗️

Posted 2 weeks ago

“Very limited choice of mid-range / larger gift packs - most were out of stock. The courier tried to deliver on a date that was several days earlier than the scheduled delivery date - person was away - but was delighted when it arrived on the next scheduled delivery date”

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Posted 2 weeks ago

Thank you, we're so pleased the recipient loved their gift. We offer a small curated range of hampers and gift selections, but many of our customers prefer to create their own – after all, all of our chocolates are gift-worthy, whether bundled by us or chosen individually. As for delivery, the service selected was our "ships next working day" option, which we fulfilled as scheduled. All our delivery dates are estimated, and while couriers may occasionally attempt delivery earlier than expected, tracking is provided throughout to help manage this.

Posted 2 weeks ago

“Excellent service. Highly recommend Chococo. Milk chocolate honeycomb and milk chocolate orange slab were very nice. Arrived on time.”

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Posted 2 weeks ago

Thank you so much for the recommendation. We're really glad you enjoyed everything and that your order arrived as expected 💗️

Posted 2 weeks ago

“Excellent service from Amber when I realised that I had made a mistake with my order. Wonderful chocolates as usual and the biscuit cake is perfect.”

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Posted 2 weeks ago

Thank you, we're thrilled to hear how much you love our chocolates and our bakes! Shout out to Amber too - our friendly customer care team are always on hand to assist 💗️

Posted 2 weeks ago

“Chocolates are really good, however you need to spend far to much for the free post and packaging.”

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Posted 2 weeks ago

Thank you, we're so pleased you love our chocolates! Our free delivery threshold is in line with many other premium chocolate companies, but we appreciate your feedback and will keep it in mind as we continue to review our services 💛️

Posted 2 weeks ago

“Beautiful chocolates, very special.”

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Posted 3 weeks ago

Thank you 💗️

Posted 3 weeks ago

“This is real chocolate. Be warned! Once you eat this chocolate, you will never go back.”

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Posted 3 weeks ago

We should probably come with a warning label, shouldn’t we? 😄 "Welcome to the dark (chocolate) side - There’s no going back now!"

Posted 3 weeks ago

“Lovely selection of chocolate & goodies. The Halloween selection box could have done with more pictures or stickers as the plain box looks a little dull. Boxes inside nicely decorated. Arrived on time”

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Posted 3 weeks ago

Thank you, we're thrilled to hear you enjoyed your selection of chocolates and treats, and that everything arrived on time! We really appreciate your thoughts on the outer packing of the Spooky Season Gift Bag. The outer bag is our standard gift bag, as shown on the website, but we totally get where you’re coming from - a little extra Halloween flair on the outside could add to the fun. We’ll definitely take that on board as we plan for next year!

Posted 3 weeks ago

“I cannot review your chocolates as they were a birthday present for my daughter-in-law. However I can comment on the ordering and delivery processes. I indicated when ordering that the chocolates were a present. Nowhere was I given the opportunity to write a gift card, so I had to warn my son about their arrival and who they were from. I wanted them delivered on her birthday, which I was told was possible. The date was the 27th September. I was then told they could not be delivered until 30th september. I then received a message stating that they would actually be delivered on 26th, which was not at all what I wanted! Overall, this has been a fairly unsatisfactory and shambollick process.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, and we're sorry the experience wasn't as smooth as hoped. The option to add a gift message is available at checkout, but it sounds like this may have been missed - we'll review how we can make it clearer. As for the delivery, all our dates are estimated (not guaranteed), and this is shown during checkout, on the order confirmation, and again in the despatch email. Your order was placed close to our daily cut-off and used 1st Class (ships next working day) shipping, but we were able to dispatch the same day, resulting in delivery a day earlier than the birthday rather than 3 days later. We really appreciate you taking the time to share your thoughts and hope the chocolates were well received.

Posted 3 weeks ago

“Everyone was delighted with their gifts, thank you”

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Posted 3 weeks ago

Thank you for gifting Chococo 💗️

Posted 3 weeks ago

“Beautifully packaged chocolates however the real delight is the look and taste of these chocolates. Absolutely stunning”

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Posted 3 weeks ago

Thank you, it's fantastic to hear that everything we put into our chocolates is so appreciated 💗️

Posted 3 weeks ago

“The best chocolate in the world & the ice cream I tasted this summer The large fish & chips is such a different way to give surprise chocolate. Keep doing what you are doing”

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Posted 3 weeks ago

Thank you so much! We always aim to bring a smile so it’s fantastic to hear how much our chocolate Fish & Chips was enjoyed. Your support means the world 💗️

Posted 3 weeks ago

“Lovely present for a 95 year old. Great service and arrived on time.”

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Posted 3 weeks ago

Lovely gifts for all ages! Thanks for gifting Chococo 💛️

Posted 3 weeks ago

“Brilliant chocolates every time (I am a repeat buyer) and outstanding customer service”

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Posted 4 weeks ago

Thanks so much, that's fantastic to hear 💗️

Posted 3 weeks ago

“Excellent all round. Speedy delivery. beautiful presentation, delicious taste, fair price.”

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Posted 1 month ago

Thanks so much, that's so great to hear 💗️

Posted 4 weeks ago

“Most pleased with all thank you very much.”

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Posted 1 month ago

Fantastic to hear, thank you 💗️

Posted 4 weeks ago

“Bought as a gift for a friend in Malta, as I took her a pack of dark chocolate seeds and nuts earlier this year and she really enjoyed them, and asked for more.”

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Posted 1 month ago

Thanks so much! It sounds like you may have to start visiting Malta more often to keep your friend stocked up with her Chococo treats 😁️

Posted 4 weeks ago

“Fish and Chips. What a great idea! Having been greatly amused to receive the gift of chocolate fish and chips - and enjoyed eating them - I then ordered two packs of fish and chips as gifts for a friend and family member. They were both surprised and delighted. My fiend proudly showed her gift to her family, but found that they had tested some of the chips themselves!”

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Posted 1 month ago

We're reely glad the fish and chips went down a treat, it sounds like your friend’s family couldn’t resist the bait! 🐟🍟 Note to self: always guard the chocs like a chip-shop seagull 😄 Thanks for spreading the Chococo joy

Posted 4 weeks ago

Chococo is rated 4.8 based on 8,451 reviews