Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,300 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,300 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 31st March 2025

137

Anonymous

Anonymous // 01/01/2019

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“I gifted the Plant-based Oat M!lk Chocolate Earth Easter Egg to a friend and they said it was hands-down the tastiest chocolate they'd ever had. Everything is great, from the design/packaging to delivery to flavour!”

Helpful Report

Posted 1 week ago

That’s wonderful to hear, thank you so much! Hands-down tastiest is high praise indeed! We put a lot of care into every detail, so it’s fantastic to know it all came together for a great experience. Thanks again for choosing us and sharing the Chococo joy 💗️

Posted 1 day ago

“All versions of your chocolate is really tasty and smooth. Shame 2 out of 3 Easter Eggs were smashed. Everything else fine.”

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Posted 2 weeks ago

Thank you so much, we're thrilled that you loved our chocolate! However, we’re really sorry to hear that two of your Easter eggs arrived smashed. If you’d got in touch, we’d have been happy to sort it out for you. Please don’t hesitate to reach out next time - we want every chocolate experience to be perfect!

Posted 1 day ago

“I am "old" and missed out on an Easter Egg last year. I consume 99% cacoa chocolate, 2 squares a night! I was therefore looking for a luxury Easter Egg to treat myself and my wife. I happened to read an article in the Times about cacoa and they slippped in a small advert for you in the article. I looked you up and chose a "collection" of Easter Egg, Easter Bunnies & Chickens and a couple of bars of chocolate. It was great, my desire for a luxury Easter Egg was well and truely met, I even shared it with my wife! Thank you for being there.”

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Posted 3 weeks ago

Thanks so much, we're so glad that you found us! Clearly, you have impeccable taste - anyone who loves great chocolate as much as you do is forever young in our book! We’re thrilled our treats hit the spot and made your Easter eggstra special. Kudos as well for sharing = that’s true chocolate hero status! Don’t worry, we’ll always be here with plenty more delicious goodies ready to keep your chocolate love alive and well. Welcome to the Chococo family 💗️

Posted 1 day ago

“I purchased an Easter egg for my wife, the web site was easy to navigate and the product arrived in good time well packed. The egg was tasty and good value for money. I shall certainly be using chococo again. The only odd thing is that when I access my account it claims that I haven't any previous orders, not a problem just strange. I always try to buy my wife a 'special' Easter egg and this fitted the bill at half the price of previous purchases from other suppliers.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your lovely feedback, we’re delighted to hear the Easter egg was a hit! Regarding your account, the reason your order doesn’t appear there is that you weren’t logged in when you placed it. To see past orders on your account, you need to be logged in at the time of purchase. We’re glad everything else went smoothly and look forward to helping you find more special treats for your wife in the future!

Posted 1 day ago

“Chocolate is nice but service is patchy at best - was specifically told a free special offer item would be included in my order but it wasn't and when I pointed this out, I was ignored. My advice is to check you get what you paid for and assume that any special offers are a scam to lure you in but you wont get them. Lacklustre service from a “premium” brand.”

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Posted 3 weeks ago

We're very sorry to read this and are genuinely sorry that the free bar wasn’t included with your order, especially after we confirmed it would be. That was a genuine mistake on our part, and we understand how frustrating that must have been. Just to clarify, the promotional code for the offer was active and working correctly at the time, but it needed to be entered at checkout with the promotional bar already added to the basket. It seems the issue may have been down to how the code was applied, and we’re sorry for any confusion. While we appreciate it’s disappointing not to receive the free item, we do want to reassure you that your paid-for order was correctly fulfilled, and the offer was not a scam - simply an error in applying the promotion and then a slip on our part in not manually correcting it as promised. We do take your feedback seriously, and we’ll be reviewing this internally to make sure we’re clearer with future offers and follow through properly when we say we will. Thank you again for your order, and we’re sorry we didn’t get everything quite right this time.

Posted 1 day ago

“Absolutely delicious, gifted these to my parents and they saved them for last because they didn't want to break it because it 'looks too beautiful to break'. I will definitely buy again in the future.”

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Posted 3 weeks ago

Thank you! We're thrilled your parents enjoyed their Easter eggs, but we're so glad they eventually took the plunge! We look forward to treating them, or you, again very soon 💗️

Posted 1 day ago

“I ordered a wide variety of chocolate bars/buttons and a box of chocolates too. We are a family with two gluten intolerant members so was particularly keen to have some gf products. Loved the buttons (though would have preferred larger size) and the honeycomb bar was delicious, however I found the chocolates challenging, didn't like most of the centres and did not enjoy the taste of the gf chocolate. Sorry, I don't usually leave negative reviews but I am being honest.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, we really appreciate you taking the time to share your thoughts. We’re glad to hear you enjoyed the honeycomb bar and the buttons (and we’ll take the note on size on board!), but we’re sorry to hear that the filled chocolates weren’t to your taste and that the oat m!lk chocolate didn’t quite hit the mark either. We know flavour is very personal, especially when it comes to filled chocolates, and while we aim to offer a wide variety, not every centre will be for everyone. Just to clarify, we don’t label any of our products as gluten-free, as all are made in an environment where gluten is present. The chocolate you mention was likely our vegan-friendly oat m!lk chocolate, which doesn’t contain gluten as an ingredient. Having a creamy taste without dairy, this plant-based, vegan-friendly chocolate is the perfect milk chocolate alternative. Thanks again for your feedback.

Posted 1 day ago

“I made a mistake and this was speedily resolved by the next day.”

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Posted 3 weeks ago

So glad we could resolve your issue and thanks for choosing Chococo 💗️

Posted 1 day ago

“Looked attractive and tasted delicious”

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Posted 3 weeks ago

Thank you so much, that's great to hear 💗️

Posted 1 day ago

“very ggod service and excellent chocolate”

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Posted 3 weeks ago

Fantastic, thanks so much 💗️

Posted 1 day ago

“My grandchildren loved their Easter eggs. Good critics!”

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Posted 3 weeks ago

Thanks for gifting Chococo. It's fab to hear that your grandchildren have got such great taste 💗️

Posted 1 day ago

“I ordered some Easter treats for myself and family, and admittedly left it a little close to Easter! I was very pleaseed with the quick delivery, especially so close to Easter, and the chocolate is yummy! The range of small novelty tubes, fancier boxes and small bars is a great general selection for a one-stop shop for Christmas and birthdays.”

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Posted 3 weeks ago

Thank you! We're so glad your Easter treats arrived in time and even happier to hear you enjoyed the chocolate! Delighted you’re loving the range too … we like to think we’ve got all occasions deliciously covered! 💗️

Posted 1 day ago

“Interesting choice of flavours”

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Posted 3 weeks ago

Thank you 💗️

Posted 1 day ago

“Delivery was quick but for the price of the egg I did expect either really delicious chocolate or for it to be huge. It was neither really and there was a lot of dark chocolate inside when it is listed as a milk chocolate egg - it was the giant dino egg”

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Posted 3 weeks ago

Thank you for your feedback, and we're sorry to hear the Giant Dinosaur Easter Egg didn’t quite meet your expectations. All the information on our website should have provided a clear idea of what to expect, so we're sorry that it didn't quite hit the mark, but we really appreciate you taking the time to share your thoughts. We just wanted to reassure you that it is made with delicious chocolate! Our signature 47% Colombia origin milk chocolate is a Gold Great Taste award-winner, so it’s definitely something we’re proud of! This egg is studded with 16 chocolate dinosaurs and fossils in milk, dark, and white chocolate and this was clearly mentioned on the web page page. The product images showed these as well. In addition, we also included an image showing the egg in a hand to help visualise the size, and the weight was clearly shown.

Posted 1 day ago

“The Easter Egg was “lovely .. amazing” (+tve feedback from the recipient). I thought it was rather smooth and lovely too. The complimentary bar of “plant based” chocolate was a welcome surprise and subsequently received a rave review from a Vegan friend.”

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Posted 3 weeks ago

Thank you so much for the lovely feedback! We're thrilled the Easter egg was such a hit, and it's great to hear the plant-based bar found an appreciative home too. Always a pleasure to surprise and delight! 💗️

Posted 1 day ago

“The chocolates were sent to me as a gift. Absolutely beautiful to look at and divine to eat”

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Posted 3 weeks ago

We couldn't ask for more, thank you 💗️

Posted 1 day ago

“Consistently fabulous chocolates. Customer service is excellent too both online and in the Horsham store. Highly recommend as a gift or to treat yourself. The mini praline eggs at Easter were amazing”

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Posted 3 weeks ago

Thanks for loving Chococo 💗️

Posted 1 day ago

“I ordered a box of large fresh chocolates and an Easter egg and as always they were heavenly. I have tried other brands of chocolates but always return to Chococo because the selection and quality of the their boxed chocolates is the best. Their gift selections are also fabulous a lovely little treat for family and friends and of course the chocolate is first rate.”

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Posted 3 weeks ago

Thank you so much! We're delighted to hear how much you love Chococo and it means the world to us that you keep coming back for more. Here's to many more heavenly treats! 💗️

Posted 1 day ago

“I love Chococo. Always buy a selection of easter eggs for the family and occasionally at other times. Always great quality chocolate, a good range of products and delivery is as expected. My 'children' now aged 20 still love the dinosaur eggs and chocolate robots. I'd love them to bring back the chocolate hen though.”

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Posted 3 weeks ago

Thank you so much, we’re thrilled to hear that Chococo is still a hit with your not-so-little ones (because who ever really grows out of chocolate dinosaurs and robots?!). As for the chocolate hen… you’ll be happy to hear that our Spring Chickens were available for Easter and are now strutting their stuff as an ongoing item! So don’t be shy, it’s the perfect time to fill your coop and bring the chocolate hen back into the family nest 🐔 💗️

Posted 1 day ago

“Delicious milk chocolate egg. Not too 'milky', and very very moreish.”

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Posted 3 weeks ago

That's amazing to hear, thank you 💗️

Posted 1 day ago

Chococo is rated 4.8 based on 8,300 reviews