Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 7,762 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 7,762 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doesn’t taste good”

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Posted 2 weeks ago

“Honestly quite disappointed. The couverture of chocolate has changed in the last couple years, and since it’s changed, the texture of the chocolate is greasy and commercial- almost a bit crumbly. I used to adore the old couverture, the amazing tempered snap it had. It makes me sad that Chococo is no longer my go-to choc place, I used to absolutely adore it. Bring back the raspberry riot and pistachio-cardamom truffles!!!”

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Posted 1 month ago

Oh no, we're very sorry to hear this. Our signature milk and dark chocolates are unique to us - we developed the 'recipes' with our chocolate partners, so you won't find our 47% Colombia milk chocolate or 72% Ecuador dark chocolate anywhere else! These chocolates are delivered direct to us, with no middlemen. We love working directly with our partners as it means that not only do we have confidence in the quality of the beans to make delicious chocolate, but we also have complete traceability of the chocolate from pod to product - in fact, our Ecuador dark chocolate is made from cocoa beans sourced from just one estate - and we know that our signature chocolate from Ecuador, Colombia & Madagascar is definitely slave-free. Oh, and our Raspberry Riot truffle (which definitely won't have a tempered snap) is on our ongoing chocolate menu and in many of our fresh selection boxes and in our shops, so still available!

Posted 1 month ago

“Tasted of mould and white fluff on inner cardboard, I realize it was a reduced product but no one really wants to eat chocolate that tastes like mildew.”

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Posted 1 month ago

We've tried to contact you about this to obtain more information and to put it right for you, but haven't had a response. We're really sorry to see that you've had a bad experience with one of our products. None of the items you ordered contain fresh cream or any other mould-forming products, so we'd like to see what the problem is and put it right for you. Even our sale items should still be good to eat even if they're past their Best Before date, and we'd never knowingly despatch mouldy products.

Posted 1 month ago

“Constant whining about the fact I haven't left a review yet. I ordered an Easter egg, it's not Easter yet, so how would I know how good it is?”

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Posted 1 month ago

Please feel free to ignore or delete the review requests that are sent automatically. The system isn't clever enough to know what you've bought or when you're likely to eat it (or gift it). If you don't want to leave a review, don't! Simples!

Posted 1 month ago

“Grandchild’s response was that the chocolate smelled horrible and he wasnt wrong. Chocolate robots”

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Posted 3 months ago

Oh no, sorry to hear this. We've been making our chocolate robots for years and they usually go down very well indeed! Hopefully the recipients of everything else in your order loved their chocolate and we can put this down to a matter of personal taste (or smell)

Posted 3 months ago

“Wrong products sent to me and most companies would have quickly shipped the correct ones, but I was made to go through the faff of sending the incorrect ones back to them before they would send me my correct order out. I didn't enjoy the products received. and won’t be shopping here again.”

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Posted 3 months ago

We're sorry to receive this feedback as there was no indication of your dissatisfaction in any of our correspondence. It is usual for incorrect items to be returned; we provide a pre-paid returns label and you can arrange for collection from home at a time convenient to you, so there should be very little faff; we're sorry that you thought so. We're also sorry also that you didn't enjoy our chocolate as might have hoped that would make up for it; chocolate usually makes things better 😢️

Posted 3 months ago

“I found it difficult to match the chocolates to the card. The flavours were average. Not the best chocolates I have had. Bit disappointing as they were a xmas present.”

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Posted 3 months ago

That is disappointing to hear, we're sorry about that. At the end of the day it's a matter of personal taste and much as we would love to, we have to accept that we can't win 'em all.

Posted 3 months ago

“the chocolate was very hard”

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Posted 5 months ago

Oh, we're sorry to hear this. The shells of our filled chocolates should be crisp, not hard. It may be that you ate them straight out of the fridge, which we wouldn't recommend as you diminish the flavours of both the filling and the chocolate.

Posted 4 months ago

“Chocolate is stale and whitish colour”

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Posted 5 months ago

We're sorry to hear this, and even more sorry that you didn't contact us to let us know there was an issue which we could have rectified for you. From this limited description, it sounds like the chocolate had bloomed as it would not have been stale. We can only apologise and urge any customer that is less than delighted with their order to contact our lovely Customer Care team, who are on hand to help with any issues.

Posted 4 months ago

“Hi, unfortunately I did not get my order yet. Would you please advise which delivery company you used?”

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Posted 5 months ago

“Shelf life too short. Information when buying not clear enough as to use by date”

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Posted 5 months ago

Sorry you missed all the alerts we put on our product pages for our fresh chocolates! As well as calling them 'Fresh', we clearly show the Eat by date on the picture on our website, highlight that they contain fresh ingredients and state that they need to be eaten quickly.

Posted 5 months ago

“Chocolate has a very cheap taste. For the cost of the boxes online, the purchase is not worth it. I have paid less money for better chocolate quality.”

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Posted 5 months ago

“The item never arrived.”

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Posted 5 months ago

“Disappointed and very expensive for what they were if I had bought them.”

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Posted 5 months ago

“Ordered the subscription as a birthday present for my husband, delivery date said 3 oct , great his birthday It arrived a week and half later, no apologies or emails , so disappointing !”

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Posted 6 months ago

We're so sorry to hear that your husband's first subscription box arrived late. If you'd let us know, then we might have been able to put things right for you. Our customer care team are always on hand to help if things are less than perfect, and we will always do our best to rectify things.

Posted 5 months ago

“I was very disappointed with both the bakes. The brownies were very thin and it was difficult to see the extra chocolate pieces as there were so few of them. They also seemed very undercooked (but not in the usual brownie way.) The shortbread was nothing like the picture and had a very mediocre flavour. I shall certainly not be ordering any more”

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Posted 8 months ago

Oh no, we're really sorry to hear this; it's disappointed us too. If you'd let us know at the time, we would have been able to look into your issues and done our best to sort it out for you. We're sorry that we weren't given the opportunity to turn your frown upside-down and sorry that we won't see you again.

Posted 8 months ago

“Very expensive and not particularly tasty, very very disappointing”

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Posted 10 months ago

That’s disappointing to hear but thanks for letting us know. If you'd got in touch with our team, we might have been able to turn that frown upside-down. We know we need to keep evolving new and exciting flavours, but we also know we can't please all the people all the time, and at the end of the day, it's all a matter of personal taste. It’s a shame as we have so many fans of our chocolate which is ethically sourced, hand-crafted and hand packed in plastic free packaging, and worth every penny, but we guess you can't win 'em all.

Posted 9 months ago

“Really bland tasteless chocolate, with almost zero chocolate flavour, and an unpleasant chemical taste. Look pretty, and the honeycomb was alright, but for £14 for a small egg, incredibly disappointed. Won't ever order again”

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Posted 1 year ago

Oh, we're sorry to hear that. It never ceases to amaze us how different tastes can be, and that it's a very personal thing. Sorry we won't be seeing you again 😢️

Posted 11 months ago

“Packaging and the egg looked very impressive and beautiful but the chocolate did not taste nice at all.”

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Posted 1 year ago

Thank you for appreciating our design and how the egg was made, but we're sorry to hear that you weren't a fan of the chocolate. As you ordered two eggs and they were different types of chocolate, we're not sure which you didn't enjoy, but we will have to put this down to personal taste, and understand that whilst we have thousands of happy Chococo fans, we can't win 'em all!

Posted 11 months ago

“Unfortunately so far out of the 3 boxes there has been no variety whatsoever. Only one chocolate out of the twelve in each box has been different. Very disappointing”

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Posted 1 year ago

Sorry to hear of your disappointment. The subscription boxes feature a curated mix of our resident hero chocolates, latest award-winners, limited edition seasonal favourites and any new creations from our kitchen, so you will have a delicious fresh selection to enjoy in every box. The selection will vary slightly month on month but it isn't a completely different selection each time, however in a box of 16 such as yours, there should be noticeable differences.

Posted 11 months ago

Chococo is rated 4.8 based on 7,762 reviews