Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 8,990 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best chocolate from the UK. Customer service is next to none. My order was damaged in transit; within 30 minutes of notifying Chococo by email, they had dispatched a replacement.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful feedback. We’re really pleased to hear you enjoy the chocolate and had such a positive experience with our customer service team. It’s great to know the issue was resolved quickly for you, and we really appreciate you taking the time to share this.

Posted 2 months ago

“Customer service was excellent. I had an issue with the easter egg i ordered, it arrived broken. I e mailed customer service and they arranged for a replacement, which was received within a few days. I would highly recomend this company”

Helpful Report

Posted 3 months ago

Thanks for the wonderful review! We’re glad our team could resolve the broken Easter egg quickly with a replacement, and that it arrived promptly. We really appreciate your kind words and your support, thank you!

Posted 2 months ago

“Customer service was excellent, when I had a missing Easter Egg from my order. They were so prompt in getting my order completed. No stress involved at all.”

Helpful Report

Posted 3 months ago

Thanks for the wonderful review! We’re glad our team could resolve the missing Easter Egg quickly and with no stress. Thank you for sharing this feedback, it means a lot!

Posted 2 months ago

“Great delivery time on the day. Won'y know about the taste until they eat them over Easter!”

Helpful Report

Posted 3 months ago

Thanks for the lovely review! We’re glad the delivery was quick and we hope you all enjoyed the chocolate over Easter!

Posted 2 months ago

“Good service - really great chocolate. No need to ever go anywhere else.”

Helpful Report

Posted 3 months ago

Thank you for your kind words. We're really glad you enjoyed the chocolate and the service. We appreciate your support and look forward to welcoming you back soon!

Posted 2 months ago

“After reading about Chococo in a lifestyle magazine, I decided to buy a box to share with a friend who was visiting me. The chocolates were beautifully packaged (I was particularly pleased that there was no plastic, as I feel it impairs the taste of the chocolate). However, the unique decoration did make the choosing of the chocolate difficult, as many looked the same. As a lover of good quality chocolates, in was a little disappointed in the flavours. They were not, to me, potent enough. Nevertheless, my friend and i did enjoy them.”

Helpful Report

Posted 3 months ago

Thank you for your honest review. We're really glad to hear you appreciated the plastic-free packaging! Unfortunately, as the chocolates are hand-decorated, they aren't always exactly the same as the images on the menus, but hopefully you overcome this. We're glad to hear you still enjoyed them. Thank you for choosing Chococo!

Posted 2 months ago

“My only concern was that the eggs were much smaller than I anticipated. In retrospect, I should have looked at eggs in the supermarkets to see how big 175 gms is. They haven't been eaten yet so I can't comment on their taste. The ordering and delivery were faultless.”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad the ordering and delivery went smoothly, and we appreciate your note about the egg size, we don't hide the weight on our website! We really hope they were enjoyed over the Easter period.

Posted 2 months ago

“I have bought two oat milk eggs for two children who have allergies. They don’t like dark chocolate so I’m hoping they will find the oat milk chocolate more palatable.”

Helpful Report

Posted 3 months ago

Thank you for sharing your thoughts. We’re really glad to hear you’re trying the Oat M!lk chocolate for your children. We really hope they found the chocolate tasty! Warmest thanks for your support, and please don’t hesitate to reach out if there’s anything we can do to help.

Posted 2 months ago

“Fantastic chocolate all my family love it”

Helpful Report

Posted 3 months ago

Thank you for a lovely review, that’s so lovely to hear. We’re really pleased the whole family enjoys it, and we truly appreciate your support, thank you again!

Posted 2 months ago

“Ordered as a birthday present. Delivered on time and much appreciated. Many thanks.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave such a lovely review. We’re delighted to hear the Chococo order arrived on time and was appreciated as a birthday present. Your kind words mean a lot to the team. Warmest thanks again for choosing us, and we hope to welcome you back soon.

Posted 2 months ago

“There aren’t many options out there for children who have allergies. This, this is THE option. Believe me, I know it’s expensive, but it’s worth it. We only get it 3 times a year, but it’s a well deserved treat for a child that deserves it. I get the milk chocolate for my daughter, I share a bit with her. The chocolate is stunning, much better than a store and it’s attractive to kids, something large companies don’t bother with. Oh and 5⭐️customer service with actual people, not an automated system”

Helpful Report

Posted 3 months ago

Thank you for such a wonderfully kind review, that’s incredibly nice of you to share! We’re truly pleased to hear our chocolate has been such a special treat for your daughter, especially given the limited allergy-friendly options available. It means a lot to know it feels worth saving for and that it brings her joy when you do choose it. We’re also really grateful for your comments about both the product and our customer service team, that kind of feedback is hugely appreciated by everyone here.

Posted 2 months ago

“Thankyou - we received the order. Not sure how we comment on the quality of an Easter egg when Easter Day is about ten days away!!!!”

Helpful Report

Posted 3 months ago

Thank you for your message, Barry. We’re glad your order arrived and we hope you enjoy the Easter egg when Easter arrived. Our system sends a automatic feedback survey, unfortunately, it can't tell when an order is placed for a future event, like Easter. We appreciate you supporting us, thank you.

Posted 2 months ago

“Love their chocolate and never disappointed. Now purchasing for family as well as work colleagues.”

Helpful Report

Posted 3 months ago

Thank you for your lovely review! We’re so pleased to hear you love our chocolate and that you’re now sharing with family and colleagues. We truly appreciate your support and look forward to hearing from you again!

Posted 2 months ago

“Ordered two Easter eggs. Unfortunately one was damaged. Chococo immediately sent another egg to replace the damaged one. Their chocolate is the best I have ever tasted and will be ordering more from them. Thank you”

Helpful Report

Posted 3 months ago

Thank you for your lovely review! We’re really pleased to hear the replacement was sent out quickly and resolved the issue, and it’s wonderful to know you enjoyed the chocolate so much. We truly appreciate your kind words and look forward to your next order.

Posted 2 months ago

“I am unable to give a review as I have given Easter eggs to my grandchildren.”

Helpful Report

Posted 3 months ago

Thank you for your note. We’re glad to hear you were able to share Easter eggs with your grandchildren we hope they enjoyed them! Thank you for choosing Chococo!

Posted 2 months ago

“Chococo once again delivered excellent tasty chocolate. Speedy delivery in plenty of time for Easter.”

Helpful Report

Posted 3 months ago

Thank you for your glowing review! We’re thrilled you enjoyed the chocolate and that the delivery arrived in good time for Easter. Thank you for your continued support, we really appreciate it!

Posted 2 months ago

“Have ordered a few times. Products always great, good value & made in UK.”

Helpful Report

Posted 3 months ago

Thank you for your continued support, Susan. We’re pleased to hear you’re enjoying the products and value that they’re made in the UK. Thank you for your lovely review!

Posted 2 months ago

“The most delicious chocolate!”

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Posted 3 months ago

Thank you for your lovely review. We’re really thrilled you find our Chocolate the most delicious! We really appreciate your continued support, thank you.

Posted 2 months ago

“Although I prefer dark chocolate, the Honeycomb flavour makes this great with coffee after a meal.”

Helpful Report

Posted 3 months ago

Thank you for your kind review. We’re really pleased to hear you enjoyed the honeycomb flavour. It’s great to know it’s won you over even if dark chocolate is your usual preference!

Posted 2 months ago

“We had a problem with our order but it was corrected quickly and dealt with in a very professional way. These Easter eggs are gifts and I am sure the recepients will be delighted. Excellent small company.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience. We’re really glad to hear the issue with your order was resolved quickly and professionally, and that you were happy with the service you received. It’s lovely to know the Easter eggs are gifts, we hope the recipients absolutely enjoyed them.

Posted 2 months ago

Chococo is rated 4.8 based on 8,990 reviews