Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,235 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,235 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 31st March 2025

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It arrived a day later then was expected and it was in all bits I was really annoyed as it was a present for my friend.”

Helpful Report

Posted 2 months ago

Thank you for your feedback and we're very sorry to hear about the issues with your delivery. We sincerely apologise for the damage to your order, especially since it was intended as a gift. Please know that we take great care in packaging our products, and we regret that this occurred. Regarding the delivery date, we should clarify that our delivery dates are estimated and unfortunately, we cannot guarantee them. We understand how frustrating this can be, and we appreciate your understanding in this matter. If there is any issue regarding delivery, please don't hesitate to get in touch with our friendly Customer Care team who are on hand to try to put things right.

Posted 2 months ago

“Delicious and interesting flavours!”

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Posted 2 months ago

We love to be a little different, thank you! 💗️

Posted 2 months ago

“Ihad issues with delivery and customer service Didn’t care so my friend had to warm up the brownie”

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Posted 2 months ago

Our Customer Care team confirmed that Royal Mail attempted delivery on the expected day, but unfortunately they were unable to access the address at that time. The parcel was then successfully delivered the following day, within the expected delivery window. We’re confident that the brownie would have still been in perfect condition, even with the slight delay, and we trust that your friend enjoyed it too. We genuinely want to ensure a positive experience for all our customers, and we hope this helps clarify the situation. If you have any further concerns, please don’t hesitate to reach out.

Posted 2 months ago

“Chocolates were lovely. Bought 3 tins of your hot chocolate flakes to try and they were also delicious. Have already raised a query with your sales team regarding getting refills online and have been advised they will be back in stock online in around a week. Superb products with good quick customer service. Also with the addition of ethical business, well done!”

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Posted 2 months ago

Thank you for loving our chocolates and our hot chocolate flakes and we're so pleased our Customer Care team were able to help 💗️

Posted 2 months ago

“I was very pleased with this purchase. The brownies arrived when expected and were very much enjoyed by the birthday girl. I would recommend Chococo for a special treat.”

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Posted 2 months ago

Thanks so much! 💗️

Posted 2 months ago

“Always excellent.”

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Posted 2 months ago

Thank you so much 💗️

Posted 2 months ago

“Very happy with the product and was well received as a gift. Whilst not bought for me, I have tried Choco chocolates and they were lovely. Only negative was I did not receive a confirmation email so was a bit worried at first, however I did get a Royal Mail delivery email instead. From the time ordered to delivered was nice and quick. Happy overall.”

Helpful Report

Posted 2 months ago

Thank you for loving and gifting Chococo! It seems like your Order Confirmation may have ended up in your junk folder. If you have any concerns or need assistance in the future, our friendly Customer Care team is always here to help 💗️

Posted 2 months ago

“As usual they were well received!11. It's become a tradition at Christmas that my Son , gets Chococo at Christmas and Birthday, his special times!!! As always beautifully packed and prompt delivery.”

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Posted 3 months ago

Thank you so much for making Chococo part of your family traditions 💗️

Posted 3 months ago

“Always brilliant, go to Xmas and Birthday presents for my spouse who absolutely loves these chocolates.”

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Posted 3 months ago

Thank you for gifting Chococo 💗️

Posted 3 months ago

“great presant.”

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Posted 3 months ago

Thanks for gifting Chococo 🎁️

Posted 3 months ago

“Delicious chocolate. The Christmas wreath was amazing - everyone in the family loved it. I wish I'd bought two”

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Posted 3 months ago

Thank you, we're thrilled that you loved it! Our Chocolate Biscuit Cake Logs are just like our Festive Wreath, but a different shape and available year-round. We also do a vegan-friendly Ginger version, so you can have your wreath cake and eat it all year 😊️

Posted 3 months ago

“Fab choclates, especially the alcoholic ones!”

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Posted 3 months ago

Cheerz! 💗️

Posted 3 months ago

“Although the products haven't been devoured yet, they were well received by the recipients.”

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Posted 3 months ago

Thank you! We're delighted to hear the recipients appreciated the gift and hope they love every bite when they finally dig in 😊️

Posted 3 months ago

“I can always rely on CHOCOCO to send their chocolates with my wishes to friends and family. I love it!”

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Posted 3 months ago

Thank you for loving Chococo 💗️

Posted 3 months ago

“Chocoholic bauble ,- loved this! Festive selection - flavours a bit too rich for me”

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Posted 3 months ago

Thank you! We're thrilled to hear that you loved our Chocolate Bauble but sorry to hear the Festive Selection wasn't for you. We try to ensure our boxed collections contain a range of flavours to suit most tastes, so sorry they didn't float your boat.

Posted 3 months ago

“Consistently delicious chocolates that also look the part. As always, competitive pricing & great service from Chococo.”

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Posted 3 months ago

Thank you! We're so glad you enjoy the chocolates and service and we look forward to welcoming you back soon 😊️

Posted 3 months ago

“Great Christmas gifts for my husband the blonde chocolate penguin was his favourite - smart packaging too”

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Posted 3 months ago

Thank you! It sounds like the blonde chocolate penguin really lightened up your husband's day! Who knew penguins could be so sweet and golden? 🐧💗️

Posted 3 months ago

“Very sorry but I did not enjoy the chocolate covered orange segments which had misleadingly good but reviews. Enormous lumps of chocolate and semi dried orange. Not refined and not tasty. The Christmas selection box of chocolates however were good. Rich and chocolatey.”

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Posted 3 months ago

Thank you for your honest feedback and we're sorry the chocolate-covered orange segments didn't meet your expectations. We take beautifully sticky candied Spanish orange slices and smother them in two layers of our 72% house dark chocolate from Ecuador for a deliciously thick, crunchy chocolate coating, so they're more indulgent than refined. But we're glad you enjoyed the Festive Selection and hope that you'll enjoy our chocolates again.

Posted 3 months ago

“Bought as a gift for my wife. She loves them. She won't be happy with anything from Hotel Chocolat anymore :)”

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Posted 3 months ago

We're thrilled to hear your wife loves the chocolates and we couldn't be happier to be her new favourite. Welcome to the Chococo family 💗️

Posted 3 months ago

“easy to order, chocolates arrived on time and were appreciated as gifts.”

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Posted 3 months ago

Thank you, that's fab to hear. Thanks for gifting Chococo 💗️

Posted 3 months ago

Chococo is rated 4.8 based on 8,235 reviews