Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 8,990 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“brilliant quality”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We’re thrilled you’re happy with the quality of our products. We really appreciate you choosing us.

Posted 2 months ago

“Very poor logistic and management departments. They do not respect the delivery dates they are advertising or committing to on their confirmation email and sell chocolates that are out of stock. I ordered two matching chocolates but different flavour for two brothers for Easter. The chocolates were supposed to arrive on the 1st of April. I received a confirmation email but it turned out one of the chocolates was not available anymore. They didn’t bother contacting me before sending to check if I wanted to modify my order and only sent one chocolate. This resulted in this making me feel I was forced to order something else, despite not what I wanted and having to pay again for delivery costs. After complaining, customer service offered to lift the second delivery cost, which was nice, even if that only partially solved the problem. The second order was supposed to arrive on the second of April. Both orders arrived on the 4th, which was too late as I was leaving on the 3rd to see the family and bring the chocolates, making this order completely pointless. I contacted customer service to complain but received no feedback. A waste of £40 and I had to find other chocolates in emergency. I wanted to support an artisan and buy quality chocolates but I felt cheated by the marketing and management teams. Very poor understanding of customer relationships. A shame…”

Helpful Report

Posted 3 months ago

Thank you for your honest review. I'm sorry to hear both of your orders placed were delivered later than expected, and needed. Unfortunately, in busy periods like Easter sometimes we will refund the item rather than asking if a substitution is preferred, as this ensures the order can be sent out in time. Both orders were sent out as soon as we possibly could have, unfortunately, we can't control how quickly the parcel is delivered once it's been passed to Royal Mail. Thank you for your feedback, we're sorry it was a disappointing experience for you.

Posted 2 months ago

“I have not recived what was ordered as we belive you have written the wrong house name as it is apparently deluvred, so I can not rate it”

Helpful Report

Posted 3 months ago

Thank you for your comment. We have emailed to confirm re-delivery of your order as the wrong address was placed on the order. When the order is returned to us we will process the delivery again for you.

Posted 2 months ago

“Beautiful chocolate gifted for Easter and very well received. Impressed with the simple, non-fussy packaging, that looked great and protected the product without being excessive.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We’re delighted the Easter chocolate was so well received and that you liked the simple, protective packaging. We really appreciate you choosing us for your gift!

Posted 2 months ago

“First time buyer. Wanted to buy good quality Easter eggs for my family and these were perfect. Alas, I didn't get to eat them myself but I was told that they were delicious. The eggs arrived quickly and undamaged. Packaging design was lovely too.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We're so glad the Easter eggs met your expectations and that the packaging design also impressed. It’s lovely to hear they arrived quickly and in good condition. We appreciate you choosing us for your gifts this year.

Posted 2 months ago

“I bought a box of your chocolates to cheer up a friend. I paid for first class delivery and, although you couldn't guarantee a speedy service, it took 4 days, which was longer than I'd hoped. I bought the alcohol-free version of the selection box as I wasn't sure of her preference, but 3 of the chocolates contained gin and kirsch. However, she said the actual content was of a high standard and she anjoyed them very much.”

Helpful Report

Posted 3 months ago

Thank you for your honest feedback. We're so sorry to hear the incorrect box had been sent for your order, I have passed this onto the team to ensure this doesn't happen again. We're pleased to hear the recipient enjoyed the chocolates themselves, despite the issue with the selection, and delay in arriving. Thank you for taking the time to leave this review.

Posted 2 months ago

“Excellent product and well worth the price.it arrived quickly”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We really appreciate hearing feedback like this, it's great to hear you enjoyed your order and felt it was good value. Thank you for taking the time to leave a review!

Posted 2 months ago

“I bought the Easter Egg as a present for Daughter in Law who cannot have Soy or Dairy in her diet. She told me that it was absolutely beautiful and the best chocolate she has been able to able since her diet had to alter - thank you !”

Helpful Report

Posted 3 months ago

Thank you so much for sharing this. We’re absolutely delighted to hear the Easter egg was so well received, especially given the dietary restrictions, it really means a lot to know it made such a difference. We truly appreciate your kind words!

Posted 2 months ago

“Dinosaur eggs were very nice but I was sent the wrong egg. It was a chocolate orange egg and I really dislike chocolate orange so I would not have ordered it. I ordered a triple chocolate one but the rest of my family enjoyed it.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We’re really pleased to hear the dinosaur eggs were enjoyed, but we’re sorry to learn you received the wrong flavour, that’s understandably disappointing, especially when it’s not something you would have chosen. We appreciate you letting us know and will share this with the team to help prevent similar issues in future. Please always let us know about any issues with your order, we will always try to resolve them as best we can.

Posted 2 months ago

“Very tasty egg!”

Helpful Report

Posted 3 months ago

Thank you for the lovely 5-star review! We’re so happy to hear you enjoyed your egg.

Posted 2 months ago

“Best chocolate ever. Can't recommend Chococo highly enough.”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words. We’re absolutely delighted to hear you rate our chocolate as the best chocolate ever, and we really appreciate your recommendation, it means a lot to everyone here at Chococo.

Posted 2 months ago

“Lovely chocolate. I do miss the edible glitter decoration you used a few years ago, though. One of my bunnies also arrived with the bottom half broken, which was disappointing. Though that may have been the PO’s fault. Overall, I do love your chocolate and your products.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We’re really pleased to hear you still love the chocolate and our products overall. We’re sorry to hear one of the bunnies arrived damaged, that’s always disappointing when it happens. Please always reach out to our friendly Customer Care team in instances like this, they are more than happy to help.

Posted 2 months ago

“Very good as usual - this has become my favourite chocolate”

Helpful Report

Posted 3 months ago

Thank you for your 5 star review! We’re thrilled to hear Chococo has become your favourite chocolate. We really appreciate your kind words and continued support.

Posted 2 months ago

“Chocolate was enjoyed, but delivery was very late. Fuly and promptly resolved by good customer service though. Thanks.”

Helpful Report

Posted 3 months ago

Thank you for your honest feedback. We’re glad to hear the chocolates were enjoyed, and we’re sorry again for the delay in delivery. It’s good to know our customer service team were able to resolve it promptly for you.

Posted 2 months ago

“The salted caramel egg was not at all pleasant. 5 members of our family all rejected it. The biscuit pieces were just gritty and the chocolate felt of a lower standard and was too salty. We bought eggs from chococo two years ago and were really impressed. This year we were rather disappointed. The chocolate dinosaur egg we purchased was nicer but still didn't feel like the luxury expected for the price. Perhaps it's just our taste!? Well packaged though. And can't fault the appearance”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share such detailed feedback. We’re really sorry to hear the salted caramel egg didn’t meet your expectations. We understand how disappointing that must have been, especially given your previous positive experience with us. We do appreciate your comments on the dinosaur egg, as well as the packaging and appearance, and we’ll make sure all of your feedback is shared with the team. Thank you for your honesty.

Posted 2 months ago

“The chocolate was delicious. So smooth and creamy and just dissolved in your mouth”

Helpful Report

Posted 3 months ago

Thank you for your 5 star review! We’re delighted you enjoyed the smooth, creamy texture, it’s exactly what we aim for, and we’re so pleased it hit the mark. Thank you for sharing your thoughts.

Posted 2 months ago

“I can’t recommend Chococo enough. Absolutely delicious high quality chocolate and excellent customer service from order to delivery.”

Helpful Report

Posted 3 months ago

We truly appreciate your recommendation, thank you. It’s wonderful to hear you enjoyed both the quality of the chocolate and the service from start to finish. Your feedback means a great deal to the team.

Posted 2 months ago

“Chocolate so good that even my husband and son-in-law (to be) were impressed - praise indeed! Arrived on time, and easter eggs beautifully wrapped in tissue paper. Thank you!”

Helpful Report

Posted 3 months ago

Thank you for your lovely review! That’s high praise indeed, thank you for sharing. We’re delighted to hear the chocolates impressed everyone, and that they arrived on time and beautifully presented. We really appreciate your kind words.

Posted 2 months ago

“Some of the best chocolates I have ever tasted and always delivered quickly and efficiently”

Helpful Report

Posted 3 months ago

We really appreciate you sharing this. It’s fantastic to hear you rate our chocolates among the best you’ve tasted, and that delivery has been consistently quick and efficient. Thank you for your support.

Posted 2 months ago

“My other half absolutely loved his easter egg! The chocolate isn’t overtly sweet so perfect for us, we’ll definitely be ordering from here again!”

Helpful Report

Posted 3 months ago

Thank you so much for your lovely review. We’re really glad to hear your partner loved the Easter egg and that the chocolate hit the right balance for you both. We can’t wait to welcome you back for your next order!

Posted 2 months ago

Chococo is rated 4.8 based on 8,990 reviews