Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 7,762 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 7,762 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice chocolate but arrived completely shattered and chocolate bits falling out of them box”

Helpful Report

Posted 2 weeks ago

We're so sorry to hear that your egg arrived damaged. This is really sad and clearly disappointing, and certainly not how we want our lovely chocolate to arrive. We would encourage customers to contact us if they notice anything wrong with their order as soon as it's received so that we have a chance to put things right.

Posted 1 week ago

“Good quality chocolate but unfortunately the flavours were not easily detectable, most chocolates had no flavour at all.”

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Posted 2 weeks ago

Oh no, we're sorry to read this. All of the chocolates in the Award Winners Sharing box are winners of either Great Taste, Academy of Chocolate or International Chocolate Awards. Perhaps you had a cold coming?!

Posted 2 weeks ago

“Unfortunately I clicked on chococo when googling vegan chocolate...what I did not realise, and this is mainly my fault, was that the other products on display in the website for not vegan. I ended up buying a non vegan chocolate box for my wife, a total failure.”

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Posted 1 month ago

We're sorry to hear this. We do a lot of chocolates which are vegan friendly - both dark and oat m!lk - as well as milk chocolate, so it's unfortunate that you didn't notice that on our website. Anything marked vf is vegan friendly.

Posted 4 weeks ago

“I gave various Chococo chocs to my kid in their stocking. All three of them said it tasted a bit bitter and not great. It may be that they are used to Dairy Milk and just don't like the change. I also tried some and didn't love it.”

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Posted 3 months ago

We're sorry to hear this, and you're probably right. Sadly there are so many nasties in cheap chocolate (sugar, palm oil, emulsifiers, flavourings plus a touch of slavery), but it's definitely the sugar that children tend to be addicted to, so our chocolate will taste different to them. It's the same for adults too, but understanding more about what's in your chocolate and where it comes from can help you make better informed decisions and get used to different tastes.

Posted 3 months ago

“I bought this to be sent to a friend in a nursing home. It did arrive in time but without the message I asked to go with it, so my friend had no idea I had sent it”

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Posted 3 months ago

Oh no, we're sorry to hear that the box of chocolates you sent arrived without a gift message. We can see from your order that there was no message saved to the order; if there had been, it would have shown on your Order Confirmation. The likely case is that you added the message but did not use the 'Save' button. For any future orders, you just need to click on the Save button once you've composed your message.

Posted 3 months ago

“I ordered the chocolate salami as it looked great and realistic with the netting and accurate colouring. Unfortunately, it didn't arrive after a week of ordering. Since it was for a gift and the gift date had passed I was a little disappointed also as I had not received any notification on the order at all. After contacting via PayPal I had a response and the item arrived a few days later. The problem is I had asked for a refund as the item was no longer suitable but it was sent anyway. When the item arrived is was poorly packaged but more importantly it did not look like the image that drew me to it in the first place with no netting and presented a lot differently.”

Helpful Report

Posted 3 months ago

We're sorry to hear about the problems with your order. I've had a look into your delivery and can see that your order was despatched a little later than anticipated, however we don't guarantee delivery dates and we would always suggest that if you need something for a special date that you select our first class delivery service. When you contacted us by email we advised that your order had already left us (and we had in fact even upgraded your delivery to First Class) so we were unable to stop it, but we suggested that the delivery be refused, and a refund would have been processed once Royal Mail returned it to us. Alternatively, you are always able to cancel an order within 30 days and we'll even send you a returns label and refund in full. We are sorry to hear about the appearance of the item. If you had let us know at the time, and sent some pictures, we could have looked into this for you (or again, you could have returned the item for a refund). Each Salami is wrapped by hand in foil and parchment paper and finished with genuine butcher’s twine for a truly authentic feel, so we're sorry if this wasn't the case. We don't want any unhappy customers and our Customer Care team are here to help if things go wrong, but we can't put things right if we're not given the opportunity.

Posted 3 months ago

“The chocolates were good but the service terrible. I ordered these in October for delivery in December for a birthday. The date passed and no chocs arrived and neither could they give a date for delivery, they finally arrived 4 days later. Never again.”

Helpful Report

Posted 3 months ago

We're so sorry about the late delivery of your order. As we explained at the time, our despatches were taking slightly longer than usual at the moment as we had been overwhelmed with orders. We completely understand your frustration and unhappiness; you have absolutely every right to feel that way and we can only apologise.

Posted 3 months ago

“I bought the chocolates for my wife for Christmas. The whole idea is that it's a surprise. The issue I have is your packaging. The words 'CHOCOCO' written all over the box ruined any surprise. I can't be the only person's surprise you ruined at Christmas with your advertising packaging, but you must have worked this out. I'll be looking elsewhere for my plastic free chocolates from now on.”

Helpful Report

Posted 3 months ago

We're for your frustration about us using branded boxes. Our business mentors recommended that our boxes should be branded to show pride in our brand. This is in line with many other premium businesses, especially in the food and drink sector. We make it clear on our "Chocs Away" email that the order will be packed in a branded box so that you can get to the door first if it's a surprise, and the information is also included in the FAQ's on our website. Whatever type of box your order is packed in - branded or unbranded - it will always have a Royal Mail tracking label on which includes our return address, so all it would take is one look at the label to see the box is from Chococo, and there's no way to avoid this. When you place your order, you can always request delivery to a different address - neighbour, friend, work address etc - and we can also change the delivery address up to the day before your order leaves us, and sometimes even on the day of despatch. There are also options with delivery once you have the Royal Mail tracking number as you can change your delivery options on Track & Trace using the Update Delivery Options button.

Posted 3 months ago

“Chococo chocolate is usually really lovely and enjoyable to eat. However, this year I purchased the reef and was really disappointed. The reef looks really pretty and would make a stunning centrepiece. However the eating experience was not as expected. It was difficult to cut to portion, difficult to eat in as much as cutting into it on the plate wasn't possible without it shattering. Picking it up and biting it was equally difficult. It felt like the content was lacking some moist components, dried fruit for example. Really dissapointed as previous purchases from Chococo have been a delight.”

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Posted 3 months ago

We're really sorry to hear that our Chocolate Biscuit Cake Wreath didn't hit the spot the way you had hoped, but thank you for taking the time to share your experience on Reviews.io as well as email us directly with your feedback. This wreath is an annual bestseller and is based on an old family recipe of Chococo co-founder, Claire. It's a brilliant alternative to Christmas cake, perfect to delve into throughout the festive period, so we're sorry you didn't enjoy it as much as expected.

Posted 3 months ago

“Really disappointed with the quality of the advent calendar. Basically a printed sheet over a box of chocolates.”

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Posted 4 months ago

Our Advent Calendar is definitely like no other, and is presented in a stunning box with a numbered overlay. This is our USP and the photos and description on the website clearly show this. Featuring multiple award winning Chococo favourites celebrating the finest chocolates & seasonal ingredients. "Brilliant value for money", Olive Magazine, Best Advent Calendars - October 2023, "This luxury calendar is like no other", BBC Good Food - October 2023. Need we say more.

Posted 3 months ago

“Ordered honeycomb clusters and there was hardly any honeycomb just chocolate. So disappointed given the cost of them.”

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Posted 5 months ago

Oh no, we're so sorry to read this, and sorry that you didn't get in touch to let us know. Our Customer Care team are here to help with anything if you're not 100% happy.

Posted 4 months ago

“Sadly the gooey brownie was dry and not at all like a brownie, more like a dry sponge. A birthday present for my husband that was very disappointing.”

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Posted 5 months ago

Oh no, we're really sorry to hear this. Our brownies are usually really squidgy and almost truffle-like, so this is really unusual. If you'd got in touch with our fab Customer Care team at the time, they would have been able to put this right for you.

Posted 5 months ago

“Very expensive £6.50 for a handful of chocolate is OK if you are financially comfortable sadly most people are not.”

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Posted 5 months ago

“Not so amazing”

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Posted 7 months ago

Oh no 😢️, but sorry you couldn't explain why.

Posted 7 months ago

“The chocolates themselves are great, however, the next day delivery was not fulfilled! It also had a congratulations sign instead of thank you, even though it was for my maths teacher.”

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Posted 9 months ago

Thank you, we're so glad the chocolates were great. We're really sorry about the wrap though. This shouldn't have happened and we've been in contact separately about this. The additional gift wraps are sleeves that go around our lidded boxes, so it was a simple case of removing it and hey presto, a standard box of Chococo chocolates! As we've also explained privately, delivery arrived exactly as promised, so we're a bit befuddled as to why you've said it didn't.

Posted 9 months ago

“I only liked a small quantity of the flavours and some I threw away.”

Helpful Report

Posted 10 months ago

Oh, that's really disappointing to hear but thanks for letting us know. If you'd got in touch with our team we might have been able to get to the bottom of the issue and found you an alternative. We know we need to keep evolving new and exciting flavours, but we also know we can't please all of the people all of the time, and at the end of the day, it's all a matter of personal taste.

Posted 10 months ago

“Arrived on time and well-packed, but didn't like the taste. Also quite expensive for the amount in a package.”

Helpful Report

Posted 10 months ago

We're glad to hear that it arrived on time and well packed, but sorry to hear you didn't like the taste. This is such a shame as we have so many fans of our chocolate which is ethically sourced, hand-crafted and hand packed in plastic free packaging, and worth every penny.

Posted 10 months ago

“Delivery arrived smashed was offered to send items back wasn't worth effort offered small refund which was accepted but quality of chocolate wasn't as good to meet the price. Wouldn't recommend based on this experience.”

Helpful Report

Posted 10 months ago

We're sorry to hear this. We only source fine single origin chocolate made with fine cocoa beans by responsible raisetrade partners. All of our chocolates are hand-crafted, hand-decorated and hand-packed in plastic-free, recyclable packaging - all by humans, no robots or automated machines here! We think we're worth it.

Posted 10 months ago

“It was only ok. Just didn’t work for some reason. Certainly looks the part, but doesn’t quite deliver”

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Posted 11 months ago

Sorry to hear that you didn't fall in love with Chococo, but we guess you can't win 'em all 😢️

Posted 11 months ago

“The eggs looked beautiful, the kids loved the dinosaur fossils and the packaging was well designed. But the taste was absolutely horrendous. Kids wouldn't eat it and not even we managed much of it.”

Helpful Report

Posted 11 months ago

Thank you for loving the look of our Dino egg but we're sorry to hear you didn't enjoy the chocolate. The egg is handmade with our signature 47% single origin milk chocolate which is made exclusively for Chococo in Colombia with Fino de Aroma cocoa beans for a rich, yet creamy cocoa taste with less sugar than most milk chocolates. The outer layer of the shell has a mottled egg effect which is achieved by stippling white & milk chocolate. The milk chocolate shell is then built up in layers and finally each half studded inside with mini dark & white chocolate dinosaurs & ammonites. It was winner of best Easter Egg for kids by Good Housekeeping in 2023; this is what they had to say about it: "Chococo's eggs are always a treat, with the real magic happening within the beautiful geometric shell. Mini palaeontologists will be delighted over the dinosoaurs and fossils embedded within - and we can think of a few big kids that would be equally thrilled by this too. Flavour wise, the marbling means you get the best of all worlds, with elements of milk, white & dark creamy chocolate." Sorry that it wasn't for you.

Posted 11 months ago

Chococo is rated 4.8 based on 7,762 reviews