Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,667 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,667 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 9th January 2026

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was mixed with someone else's. Replacements were dispatched without consulting with me so these arrived too late. I did recieve a refund as orginally requested but seems like a some morexattention is needed to ypurcpacking operations.”

Helpful Report

Posted 2 weeks ago

Thank you for your honest feedback. We're really sorry about the issues that you faced with your order. Unfortunately, we can't control Royal Mail mixing up your order with a different customers and putting the wrong items in each box. I'm glad to hear your refund was quickly received.

Posted 1 week ago

“Crazy! I wrote to you just after Xmas about the inedible cake received. I was offered a refund and accepted that. And you are writing for feedback??”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. Unfortunately, we cannot stop the automated feedback email from being sent out, once we resolved your issue for you.

Posted 2 weeks ago

“Ordered three penguins, all arrived broken. Replacement penguins arrived promptly but 2 were also broken. I did email Customer care at the time. Packing doesn’t seem to support the nature of the product. Didn’t get any further response.”

Helpful Report

Posted 1 month ago

Thank you for your honest feedback. We're sorry to hear the replacements also arrived broken. That is disappointing, had we known, we would have tried to resolve the issue for you. Unfortunately, I can't see a follow up email from yourself regarding the replacements being broken as well. Apologies once again for the inconvenience.

Posted 3 weeks ago

“Advent calendar assembled incorrectly with guide not corresponding. Doors also very stiff.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're disappointed to hear that you Calendar was assembled incorrectly. If you had contacted us we would've been more than happy to let you know the correct way round it should've been.

Posted 1 month ago

“The chocolate dinosaur tub and honeycombe chocolate bar were much smaller than expected. Arrived in a comically large box in relation to the size of the chocolate. Could be clearer online that these are small items- as they didn’t feel gift-worthy.”

Helpful Report

Posted 2 months ago

Thank you for your honest review. We really don't try to deceive anyone with the photos of our products on the website, nothing is edited in that sense. We also make sure that the total weight of each product is very visible and not something we try to hide.

Posted 1 month ago

“If I order a subscription (e.g. as a Christmas present), I don't necessarily want it to start immediately...”

Helpful Report

Posted 2 months ago

Thank you for your feedback! With the subscriptions, it is possible to start them at a later date. If you're ever unsure you can always contact our friendly customer care team who will be happy to help!

Posted 2 months ago

“Sadly the box didn't have in the chocolates as advertised so very disappointing”

Helpful Report

Posted 4 months ago

We're really sorry to hear you were disappointed with your box. As we’re unsure which box you ordered or which chocolates you were expecting, it's difficult to comment about your particular experience. We do sometimes need to make small substitutions in our themed boxes, especially as all our chocolates are handmade in small batches. This is noted on our website, but we completely understand it can still be disappointing if a favourite or expected flavour is not there. If you had contacted our friendly customer care team at the time, they would have been happy to look into this for you and help resolve it.

Posted 4 months ago

“They arrive damaged almost every month and I question the wisdom of sending them out in such hot weather without cooler packs 🤷‍♀️”

Chococo 2 star review on 14th August 2025

Helpful Report

Posted 6 months ago

Thank you for your feedback. We're sorry to hear your chocolates have arrived damaged, but we haven’t received any contact from you regarding this order or any previous ones. We always encourage customers to reach out to our friendly Customer Care team if there are any issues. They’re here to help and can only resolve problems if they’re made aware of them. While we do pause shipments during very warm weather, if a box has arrived melted, please let us know promptly so we can investigate and, if necessary, raise the issue with our carrier. This way, we have the chance to make things right and ensure you’re happy, rather than hearing about it for the first time through a review. It’s a shame we weren’t given the opportunity to assist.

Posted 5 months ago

“Half of order missing, one unit of.remainder badly damaged. Poor response to communicate.”

Helpful Report

Posted 8 months ago

Thank you for your review, though we were surprised to read it, given your most recent kind email in response to what occurred. As acknowledged in our emails, we’re truly sorry your experience fell short this time. We missed two eggs in packing, one arrived damaged, and your first email unfortunately didn't reach us - a perfect storm of errors, and absolutely not the service we aim to provide, and we were glad we were able to refund you in full once the issue was identified. We really appreciated your gracious response in our email exchange, particularly your suggestion to support our growers instead of accepting a refund - that meant a lot. While your review paints a much starker picture, please know we took your concerns seriously and did all we could to make things right. Thank you again for your past support and we hope we can restore your confidence in us in future.

Posted 8 months ago

“Egg arrived on time and tasted great but on opening on Easter Sunday the egg was badly misshapen and looked awful.”

Helpful Report

Posted 8 months ago

Thank you for your feedback, and we’re really sorry to hear your egg arrived misshapen but we're glad the chocolate was still very much enjoyed. From your description, it sounds like it may have been affected by some direct heat during transit, causing it to melt. Obviously this isn't how we want our beautiful chocolate creations to arrive! If you’d reached out to our friendly customer care team with some photos, we’d have been happy to make it right for you.

Posted 8 months ago

“Extremely expensive for very small items”

Helpful Report

Posted 8 months ago

We’re sorry to hear you felt the items were smaller than expected. We do clearly list the weights and dimensions of all our Easter eggs on our website so customers can make an informed decision before purchasing, but we appreciate you taking the time to share your thoughts.

Posted 8 months ago

“We had bought these chocolates in previous years. They have reduced in size dramatically so we have turned them into table decorations thos year and will not buy them again”

Helpful Report

Posted 9 months ago

Thank you for your feedback. To clarify, both our standard 175g eggs and our giant 400g eggs have been the same size and weight for years. It seems there may have been a mix-up, but we can assure you that the eggs you purchased this year are the same as in 2022. That said, we’re genuinely impressed by your creativity in turning 12 chocolate eggs into table decorations – that’s nearly 2.5kg of chocolate! We’re sure your diners had a Chococo feast, even if they didn’t have room for much more afterwards!

Posted 9 months ago

“The package arrived 4 days late.”

Helpful Report

Posted 10 months ago

Thank you for your feedback, and we’re really sorry to hear that your gift reached the recipient later than expected. We’ve checked the tracking information and can confirm that the parcel was delivered by Royal Mail on the estimated delivery date provided at checkout. It seems the delay may have occurred within the hospital itself, and we're truly sorry it took longer to reach the recipient. Given the circumstances, we hope you understand that hospitals likely prioritize other matters and it is not a reflection on our delivery service.

Posted 9 months ago

“I’ve ordered from chococo multiple times before, as always the product was great. However, customer service was poor. It’s also worth being aware that should you need to return your purchase this will have to be at your own expense. Not the service you’d expect from a premium brand.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We're glad to hear you’ve enjoyed our products before. We apologise for the inconvenience regarding your recent order. As advised at the time, we were unable to locate your parcel at the time because it had already been packed and labelled, and was due to be despatched imminently. Unfortunately, as noted in our Order Confirmation, we’re unable to make changes to orders once they’ve been processed, which is why changing the delivery address two days later was not possible. Regarding returns, it’s not uncommon for customers to cover return shipping costs, and we always aim to make the process as smooth as possible. We appreciate your understanding and hope to provide a better experience in the future.

Posted 9 months ago

“purchased an Ocean egg for my wife ( she opened it early) choclate was nice, but the egg was super thin and a bit dissapointing.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We’re so glad to hear your wife enjoyed our chocolate, but we’re sorry to hear the thickness of the egg didn’t live up to eggspectations. We do list the weights of all our products on the website to help give a clearer idea of what to expect, but we thank you for your comments.

Posted 9 months ago

“Flavour is weak compared to competitors (Knoops, Carvetii, Harth). 47% blend in particular does not taste of anything”

Helpful Report

Posted 10 months ago

No blends here! Our 47% Colombia origin milk chocolate flakes are high in cocoa content for a milk chocolate, and made without any added sugar, flavourings, or powders – it's just pure, single-origin chocolate. That means the flavour profile is more delicate and subtle, especially when melted into milk, which naturally dilutes the cocoa intensity. We recommend experimenting a little with the chocolate-to-milk ratio to find the strength that best suits your taste. We're proud to say that our 47% Colombia milk chocolate won a Great Taste Gold Award in 2023, which recognises its quality and balance. That said, taste is subjective, and we understand that preferences can vary, especially compared to brands that may use different flavouring approaches. Thanks again for your honest review, it’s always valuable to hear how our chocolate is being experienced.

Posted 9 months ago

“Ordered chocolates for wife for Valentines. Balsamic flavour did not go down well! Not that impressed with taste or quality especially given high price. Would not buy again.”

Helpful Report

Posted 11 months ago

Thank you for your feedback, and we're sorry to hear that one of our flavours wasn't enjoyed. We strive to offer a range of fillings that appeal to all tastes, and it’s disappointing to hear that this one didn’t work for your wife. Thanks also for your comments on the taste and quality too; we’ll take these into consideration as we continue to develop our range.

Posted 11 months ago

“Nice fillings, poor identification of chocolate types compared to the inserted list of chocolates, someone didn't really take the time to "paint" them properly. The chocolate coating was poor, didn't melt in the mouth, tasted almost plastic”

Helpful Report

Posted 1 year ago

Thank you for your feedback and we’re glad to hear you enjoyed the fillings of our handcrafted chocolates, but we’re sorry to hear the chocolate didn’t meet your expectations. Our chocolate is a 2023 Gold Great Taste Award winner and is made exclusively for us by our Direct Trade partners in Ecuador, so we're sorry that you didn't enjoy it. We’ll feed back your comments to the team about the decorations, and we appreciate you sharing your thoughts with us.

Posted 11 months ago

“Tried to buy as a gift but system is so confusing, there was no opportunity to add message or wrapping. Only able to send to recipient but you now think I’m the recipient not the customer. Wasn’t entirely sure if it would even get there. I’m not ClareK!”

Helpful Report

Posted 1 year ago

We're sorry for the confusion with placing your order and sorry if you missed the places to add the gift message and your billing details. We appreciate your feedback and will work on making the gifting process clearer. Our friendly Customer Care team are always on hand if you have any issues and you can reach out to them by email or phone for any difficulties you may be experiencing.

Posted 1 year ago

“Chocolate excellent, customer care terrible, do not reply or answer phone. Order was delivered late, advent calendar on 6th December!! Order well in advance.”

Helpful Report

Posted 1 year ago

So glad that you love our chocolate but sorry to hear the rest. We don't have any record of you getting in touch via email and as a very small team, there's not always someone available to answer the phone, so we apologise that we didn't get a chance to provide you with any customer care. However, we agree about ordering our Advent Calendars in advance if you can. If you order on 28th November and select our standard 3-5 day delivery service, there's good chance your delivery will not arrive for the start of Advent!

Posted 1 year ago

Chococo is rated 4.8 based on 8,667 reviews