Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 8,949 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 14th April 2026

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some chocolate bunnies for Easter, allowing plenty of time for delivery. My order arrived after the bank holiday had passed, despite being promised on Easter Saturday when I'd got in touch with Chococo to check. Lots of disappointed recipients! To top it off, my order arrived one bunny short, and although I got a refund for this when requested, I didn't get an apology. The chocolate itself was good - though not good enough to justify the delievry issues so I won't be ordering again, sorry.”

Helpful Report

Posted 1 month ago

Thank you for your honest feedback. We’re very sorry to hear about the delivery not arriving when expected and the inconvenience this caused, especially over the Easter weekend. We also apologise for the missing item in your order and that you didn’t receive the level of communication and apology you should have from us in that situation. That’s not the experience we aim to provide. We’re glad you found the chocolate itself enjoyable, but we understand that the overall experience fell short this time. We appreciate you taking the time to let us know.

Posted 2 weeks ago

“Ordered the wrong Easter Eggs for my wife (my fault entirely). Tried several times to contact Chococo on the telephone and no call was ever answered. Emailed their Customer Care Team 11 days ago and still awaiting any kind of acknolwedgement / response.”

Helpful Report

Posted 1 month ago

Thank you for your honest review. I'm sorry to hear we weren't able to answer your calls as we were nonstop over Easter! I'm afraid we didn't receive your email, but we have reached out to help resolve the issue. Apologies for the disappointing experience.

Posted 2 weeks ago

“Was very disappointed in inclusion of titanium dioxide in ingredients (banned in EU and listed as a possible carcinogen). Unnecessary, and led to recipient deciding not to eat the egg. Brand has a "healthy" image, but this didn't live up to it.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're really sorry that we had to use titanium dioxide for a small amount of orders, including yours. Unfortunately, we were let down by our supplier of our usual ingredient, which meant we had to use what we had on site. We completely understand the disappointment as it's not an ingredient we regularly use, but in this case we were forced to, in order to fulfil all of our orders.

Posted 3 weeks ago

“Tasty but way too expensive for what it is. So disappointing. Ridiculous price for what I got. Will not buy from you again sadly, or recommend you to anyone. What a pity as its a nice idea.”

Helpful Report

Posted 1 month ago

Thank you for your honest review. We're sorry to hear you don't feel our chocolate is worth the price. Our prices are higher than what you would find from other chocolate companies, but we think our quality justifies this. We completely understand that our chocolate won't be for everyone. Thank you for giving us a try, we appreciate it.

Posted 3 weeks ago

“Very poor logistic and management departments. They do not respect the delivery dates they are advertising or committing to on their confirmation email and sell chocolates that are out of stock. I ordered two matching chocolates but different flavour for two brothers for Easter. The chocolates were supposed to arrive on the 1st of April. I received a confirmation email but it turned out one of the chocolates was not available anymore. They didn’t bother contacting me before sending to check if I wanted to modify my order and only sent one chocolate. This resulted in this making me feel I was forced to order something else, despite not what I wanted and having to pay again for delivery costs. After complaining, customer service offered to lift the second delivery cost, which was nice, even if that only partially solved the problem. The second order was supposed to arrive on the second of April. Both orders arrived on the 4th, which was too late as I was leaving on the 3rd to see the family and bring the chocolates, making this order completely pointless. I contacted customer service to complain but received no feedback. A waste of £40 and I had to find other chocolates in emergency. I wanted to support an artisan and buy quality chocolates but I felt cheated by the marketing and management teams. Very poor understanding of customer relationships. A shame…”

Helpful Report

Posted 1 month ago

Thank you for your honest review. I'm sorry to hear both of your orders placed were delivered later than expected, and needed. Unfortunately, in busy periods like Easter sometimes we will refund the item rather than asking if a substitution is preferred, as this ensures the order can be sent out in time. Both orders were sent out as soon as we possibly could have, unfortunately, we can't control how quickly the parcel is delivered once it's been passed to Royal Mail. Thank you for your feedback, we're sorry it was a disappointing experience for you.

Posted 3 weeks ago

“I have not recived what was ordered as we belive you have written the wrong house name as it is apparently deluvred, so I can not rate it”

Helpful Report

Posted 1 month ago

Thank you for your comment. We have emailed to confirm re-delivery of your order as the wrong address was placed on the order. When the order is returned to us we will process the delivery again for you.

Posted 3 weeks ago

“I bought a box of your chocolates to cheer up a friend. I paid for first class delivery and, although you couldn't guarantee a speedy service, it took 4 days, which was longer than I'd hoped. I bought the alcohol-free version of the selection box as I wasn't sure of her preference, but 3 of the chocolates contained gin and kirsch. However, she said the actual content was of a high standard and she anjoyed them very much.”

Helpful Report

Posted 1 month ago

Thank you for your honest feedback. We're so sorry to hear the incorrect box had been sent for your order, I have passed this onto the team to ensure this doesn't happen again. We're pleased to hear the recipient enjoyed the chocolates themselves, despite the issue with the selection, and delay in arriving. Thank you for taking the time to leave this review.

Posted 3 weeks ago

“The egg tasted nice and the chocolates inside were OK (quite scruffy in their plastic bag), but took such a circuitous route in transit to my house that the egg was broken on arrival (I did not discover this until opening it on Easter day). For such a high price (£50), this was nowhere near as good as I had hoped it would be.”

Helpful Report

Posted 1 month ago

Thank you for your detailed feedback. We’re pleased to hear you enjoyed the taste, but we’re very sorry that the egg arrived broken.. We understand how disappointing that must have been, particularly as it wasn’t discovered until Easter Day. Please always reach out to our Customer Care team as they will do their best to find a resolution that suits you.

Posted 1 month ago

“I love the Chococo brand so this year ordered two of the large Easter eggs but sadly the packaging was just not good enough and the eggs arrived in pieces. The small eggs were ok in the post. Disappointing.”

Helpful Report

Posted 1 month ago

Thank you for your honest review. It’s disappointing to know the giant eggs didn’t arrive in good condition, and we completely understand how frustrating that must have been. If you had contacted us, our friendly customer care team would've done their best to find a resolution for you!

Posted 1 month ago

“Lovely packaging, very disappointed to receive such a small bunny for a lot of money. It was a gift and embarrassing when the receiver opened it. It may be good chocolate but I don’t see how that small amount can cost so much to make. Won’t be ordering from you again. Vegans should not be penalised.”

Helpful Report

Posted 1 month ago

Thank you for your review. We appreciate your honesty and while our prices are higher than others, we feel the quality, and amount of cocoa in each product, means that the price is far better value than others. I'm sorry to hear you felt the Bunny in a Box was small, we don't try to hide the size or weight of the product, they are both included within the product description. Thank you for giving us a try.

Posted 1 month ago

“At the moment I can’t give a review as I bought Easter eggs which I won’t be giving until Easter Sunday”

Helpful Report

Posted 1 month ago

Thank you for your review. I hope you and your recipients enjoyed the Eggs and had a great Easter. Thank you for choosing Chococo.

Posted 1 month ago

“Smaller than ot looked in the picture and not worth the money.”

Helpful Report

Posted 2 months ago

Thank you for your honest review. I'm sorry to hear you weren't satisfied with the size of the egg you ordered. This is disappointing to hear as we make no attempt to hide the size of our eggs and we include true to size photos of the eggs as well. Thank you for your feedback, this will be passed to the relevant teams for next year.

Posted 1 month ago

“Bought as a valentines gift - recipient didn’t enjoy. Had to buy a replacement”

Helpful Report

Posted 3 months ago

Thank you for sharing your honest experience. We’re very sorry to hear that your Valentine’s gift didn’t hit the mark. We always aim to create chocolates that delight, and it’s disappointing to know this wasn’t the case for your recipient. We acknowledge that, sadly, not everyone will enjoy our chocolates as much as we do. Sorry that it was not the case this time.

Posted 2 months ago

“Ordered Valentines Day chocolates as a gift and they arrived on 17/2. So quite pointless really. Chocolates were nice but not as good as some other local chocolatiers.”

Helpful Report

Posted 3 months ago

Thank you for your review. We're sorry there was a delay with Royal Mail's delivery to you, that was out of our control. However, we did still refund your shipping as an apology.

Posted 2 months ago

“My order was mixed with someone else's. Replacements were dispatched without consulting with me so these arrived too late. I did recieve a refund as orginally requested but seems like a some morexattention is needed to ypurcpacking operations.”

Helpful Report

Posted 3 months ago

Thank you for your honest feedback. We're really sorry about the issues that you faced with your order. Unfortunately, we can't control Royal Mail mixing up your order with a different customers and putting the wrong items in each box. I'm glad to hear your refund was quickly received.

Posted 3 months ago

“Crazy! I wrote to you just after Xmas about the inedible cake received. I was offered a refund and accepted that. And you are writing for feedback??”

Helpful Report

Posted 4 months ago

Thank you for your feedback. Unfortunately, we cannot stop the automated feedback email from being sent out, once we resolved your issue for you.

Posted 3 months ago

“Ordered three penguins, all arrived broken. Replacement penguins arrived promptly but 2 were also broken. I did email Customer care at the time. Packing doesn’t seem to support the nature of the product. Didn’t get any further response.”

Helpful Report

Posted 4 months ago

Thank you for your honest feedback. We're sorry to hear the replacements also arrived broken. That is disappointing, had we known, we would have tried to resolve the issue for you. Unfortunately, I can't see a follow up email from yourself regarding the replacements being broken as well. Apologies once again for the inconvenience.

Posted 3 months ago

“Advent calendar assembled incorrectly with guide not corresponding. Doors also very stiff.”

Helpful Report

Posted 4 months ago

Thank you for your review. We're disappointed to hear that you Calendar was assembled incorrectly. If you had contacted us we would've been more than happy to let you know the correct way round it should've been.

Posted 4 months ago

“The chocolate dinosaur tub and honeycombe chocolate bar were much smaller than expected. Arrived in a comically large box in relation to the size of the chocolate. Could be clearer online that these are small items- as they didn’t feel gift-worthy.”

Helpful Report

Posted 5 months ago

Thank you for your honest review. We really don't try to deceive anyone with the photos of our products on the website, nothing is edited in that sense. We also make sure that the total weight of each product is very visible and not something we try to hide.

Posted 5 months ago

“If I order a subscription (e.g. as a Christmas present), I don't necessarily want it to start immediately...”

Helpful Report

Posted 5 months ago

Thank you for your feedback! With the subscriptions, it is possible to start them at a later date. If you're ever unsure you can always contact our friendly customer care team who will be happy to help!

Posted 5 months ago

Chococo is rated 4.8 based on 8,949 reviews