Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 8,990 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab! Well received gift. Loved it, thank you.”

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Posted 3 months ago

Thank you for your lovely feedback. We’re really pleased to hear the gift was so well received and enjoyed, it’s great to know it went down so well!

Posted 2 months ago

“Very tasty chocolate. Highly recommend this egg.”

Helpful Report

Posted 3 months ago

Thank you for your lovely feedback. We’re thrilled you enjoyed the Pistachio & Raspberry Egg. We’ll pass your kind words to the team! Thank you for taking the time to leave your review!

Posted 2 months ago

“Late delivery. Not great when you specify a delivery date from the option list.”

Helpful Report

Posted 3 months ago

Thank you for letting us know. We’re sorry the delivery wasn’t on your chosen date, we did as best we could to have your order delivered on time, unfortunately, we cannot control any potential Royal Mail delays. Thank you for choosing Chococo.

Posted 2 months ago

“This is the second time I have brought an Easter egg from them the first time it was broken and they replaced it and I tried again this year and it broken again the chocolate it self is good quality but the delivery is not i think I wor bothered with them again”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re sorry to hear the Easter egg arrived broken again and that delivery hasn’t met your expectations. This isn’t what we want for our customers. We have emailed you with a resolution to this issue. Apologies again for the disappointment.

Posted 2 months ago

“Absoultely delicious chocolate as well as ethical.”

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Posted 3 months ago

Thank you for your lovely feedback. We’re delighted you enjoyed both the chocolate and its ethical aspect. We’ll pass your kind words to the team!

Posted 2 months ago

“Tried the new pistachio egg.. what can I say! As usual utterly sublime, arrived in Perfect condition! Easter shapes sent as gifts were well Received top! Please make a mini version of the new flavour egg!!”

Helpful Report

Posted 3 months ago

Thank you for your lovely feedback. We’re thrilled you enjoyed the pistachio egg and that it arrived in perfect condition, and it’s great to hear the Easter shapes were well received. We’ll pass your mini version idea to the team for consideration!

Posted 2 months ago

“Delivery was very prompt and the recipient pleased to receive the Easter eggs and looking forward to eating them as they have already had chocolate from you in previous years.”

Helpful Report

Posted 3 months ago

Thank you for your lovely feedback. We’re thrilled to hear the delivery was prompt and that the recipient was looking forward to enjoying the Easter eggs, we hope they enjoyed them! It’s wonderful to know you’ve chosen us again this year.

Posted 2 months ago

“This is my family's favourite chocolate and I recently ordered online but unfortunately 2 items were missing. I emailed Customer Services who were excellent and the items arrived in a few days and in time for Easter.”

Helpful Report

Posted 3 months ago

Thank you for your lovely feedback. We’re really pleased to hear that your favourite chocolates arrived in time for Easter, and it’s great to know our customer service team were able to resolve the missing items quickly for you. We truly appreciate your continued support and kind words.

Posted 2 months ago

“The chocolate was very good quality, but unfortunately the egg arrived broken in the box. Probably a good idea to have slightly more robust packaging.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We’re glad you enjoyed the chocolate quality, and we’re sorry the egg arrived broken. We have used our plastic-free packaging format for our eggs for a number of years now with only a very small number of damages, which are more to do with how the items are handled in transit rather than the fault of the packaging. If you had let us know, we would've been more than happy to resolve this issue for you.

Posted 2 months ago

“Wow the best dark chocolate bunnies ever”

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Posted 3 months ago

Thank you for your glowing review! We’re thrilled you think our dark chocolate bunnies are the best. We can’t wait to welcome you back soon.

Posted 2 months ago

“A bit disappointed that the expensive egg was so small :(”

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Posted 3 months ago

Thank you for taking the time to share your feedback. We’re sorry to hear the egg felt small for its price, and that it didn’t meet your expectations. We appreciate your honesty and hope you’ll consider trying another product with us in the future.

Posted 2 months ago

“unhappy. I ordered 1 milk chocolate orange egg and 1 dark chocolate orange egg. However upon opening the box this evening they are both Milk. This leaves me with having to purchase and find at short notice a dark chocolate egg. And not the one my wife actually wanted.”

Helpful Report

Posted 3 months ago

Thank you for your comments. We have asked this review to be revised as the correct eggs were sent to the customer, based on what they had ordered. This was two milk chocolate orange eggs. We completely understand mistakes can be made when placing orders, and would've happily changed the order had we known before it was dispatched!

Posted 2 months ago

“Not for me. Too many dark, hard chocolates. I tried but don't like dark chocolate. Also, flavours too complicated for. Wasted my money. I prefer milk chocolate anyway”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback. We’re sorry to hear the selection didn’t suit your taste, especially with the balance of dark chocolates and the flavour profiles being more complex than you prefer. We really appreciate your honesty, and we’ll make sure your comments are passed on to the team as we continue reviewing our range and product descriptions.

Posted 2 months ago

“The chocolates that i have ordered are for Easter, so have not been eaten yet! but i am sure that the will be fine! The main reasons for choosing Choco are that they are a local company, which is important to support, and that the ingredients are exectly what tey should be. Unlike the poor quality of "chocolate" that is avalable elsewhere nowadays. Quality rather than profit.”

Helpful Report

Posted 3 months ago

Thank you for your thoughtful and kind review. We really appreciate you choosing to support a local company, and we’re glad you value the quality of our ingredients, that’s something we take great pride in! We hope your Easter treats were just as good as expected when you got the chance to enjoy them.

Posted 2 months ago

“Very disappointed 17.00 for an Easter edd. 175 grams. Expected a bit more”

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Posted 3 months ago

Thank you for your honest review. We're sorry to hear you expected more from the Egg. The weight is included within the title of the product, so we're not trying to hide it! Thank you for your honesty and sorry it missed the mark for you.

Posted 2 months ago

“Excellent chocolate, excellent service!”

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Posted 3 months ago

Thank you for your wonderful feedback! We’re thrilled you enjoyed the chocolate and the service! Thank you for taking the time to leave us such a kind review.

Posted 2 months ago

“Lovely packaging, very disappointed to receive such a small bunny for a lot of money. It was a gift and embarrassing when the receiver opened it. It may be good chocolate but I don’t see how that small amount can cost so much to make. Won’t be ordering from you again. Vegans should not be penalised.”

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Posted 3 months ago

Thank you for your review. We appreciate your honesty and while our prices are higher than others, we feel the quality, and amount of cocoa in each product, means that the price is far better value than others. I'm sorry to hear you felt the Bunny in a Box was small, we don't try to hide the size or weight of the product, they are both included within the product description. Thank you for giving us a try.

Posted 2 months ago

“Great design and delicious. My daughters will love these Easter chocolates. Arrived quickly and all plastic free.”

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Posted 3 months ago

Thank you for your lovely feedback. We’re really pleased to hear you enjoyed the design and taste, and it’s great to know they were a special Easter treat for your daughters. We also really appreciate your note about the quick delivery and plastic-free packaging.

Posted 2 months ago

“Quality and service second to none!”

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Posted 3 months ago

Thank you for a fantastic 5/5! We’re thrilled to hear you’ve had a great experience with both our quality and service. We truly appreciate your support and look forward to hearing from you again!

Posted 2 months ago

“I`ve been getting Easter Eggs from Chococ for several years. I keeping coming back becasue eveyone loves them. No need to look elsewhere. Same with Chritmas.”

Helpful Report

Posted 3 months ago

Thank you for your continued support over the years! We’re so pleased to hear our Easter Eggs and Christmas range have become a regular tradition for you, and that they’re always well received, that really means a lot to us! We truly appreciate your loyalty.

Posted 2 months ago

Chococo is rated 4.8 based on 8,990 reviews