Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,541 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,541 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 25th November 2025

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delicious chocolates as always. Lovely flavours, great packaging and quick delivery”

Helpful Report

Posted 5 months ago

Thank you for loving Chococo 💗️

Posted 5 months ago

“I BOUGHT THE LARGE WINNERS BOX PLUS CHOICE OF BROWNIE OR BAKE BUNDLE. MY WIFE HAS GLUTEN INTOLERANCE AND I SEARCHED THE INTERNET FOR GLUTEN FREE CHOCOLATES AND YOUR COMPANY CAME UP AS BEING GLUTEN FREE. THE BOX OF CHOCOLATES WERE FINE AND MY WIFE IS ENJOYING THESE, BUT UNFORTUNATELY THE BAKE BUNDLE HAS WHEAT IN THE MIX AND SHE WAS UNABLE TO EAT THIS.”

Helpful Report

Posted 5 months ago

Thanks for your message and we’re really pleased to hear your wife is enjoying the chocolates. Just to clarify, we don’t claim to be a gluten-free company, and unfortunately, we can’t control how our products appear in internet search results. That said, we’re always careful to clearly display all ingredient and allergen information on our website. In this case, the bake you selected as part of your bundle does include gluten and this is marked with a bold "Contains Gluten" label right next to the product images, as well as listed in the ingredients. We're very sorry if you didn't look at this. We know it can be frustrating when you're shopping for someone with specific dietary needs, and we're always happy to help if you need guidance on safe choices next time, but we would urge you to check the product information and not just rely on a search engine suggestion.

Posted 5 months ago

“The tastiest chocolate I have ever had [and I have had a lot.] It should come with this warning, "you are warned, one piece is never enough."”

Helpful Report

Posted 5 months ago

Haha, we might have to start printing that warning on the box! Thank you, you're truly one of the Chococo family 💗️

Posted 5 months ago

“Great customer service and wonderful chocolates”

Helpful Report

Posted 5 months ago

Thank you for loving Chococo 💗️

Posted 5 months ago

“The chocolate is delicious”

Helpful Report

Posted 5 months ago

Thank you so much 💗️

Posted 5 months ago

“Lovely chocolates but a bit expensive.”

Helpful Report

Posted 5 months ago

Thanks for your feedback! We're so glad you enjoyed them. We believe they're worth it for the quality, craft, and love in every piece 💛️

Posted 5 months ago

“Beautiful chocolates as usual which were very much enjoyed by the recipient as a birthday treat.”

Helpful Report

Posted 5 months ago

Thank you! We're so glad the birthday treat was enjoyed. Thanks for choosing Chococo to make that day special 💗️

Posted 5 months ago

“Very pleased with the chocolates Certain packages hard to get into”

Helpful Report

Posted 5 months ago

Thanks so much, we're thrilled that you love them. If you have any difficulty extracting your chocolates, you can simply lift out the dividers and you'll be able to get a better hold on our lovely creations 🤏💛️

Posted 5 months ago

“Delicious salted caramel brownie treat for my husband's birthday. Arrived exactly when stated. Didn't last long!”

Helpful Report

Posted 5 months ago

Yay, that's amazing, thank you 💗️

Posted 5 months ago

“Fabulous chocolate i recived a very good service”

Helpful Report

Posted 5 months ago

That's fab to hear, thank you 💗️

Posted 5 months ago

“We have thoroughly enjoyed the honeycombe chocs, these didn't last long, still enjoying the hot chocolate flakes, and my mum enjoyed the dark chocolate easter novelties.”

Helpful Report

Posted 5 months ago

Thank you, we're thrilled to hear it! Thanks for loving Chococo 💗️

Posted 5 months ago

“I ordered two Easter eggs from Chococo after seeing them featured over the last few years and having promoted them through my platform to thousands of people. I decided it was finally time to treat myself and try them firsthand. While I was looking forward to the experience, I was unfortunately left a little disappointed. One of the eggs arrived completely smashed, which seemed to be due to the chocolate being extremely thin and fragile. While the flavour of the chocolate was enjoyable, it didn’t quite reflect the quality or visual appeal shown in the website imagery. There were also some issues with the honeycomb inside. Part of it had softened and stuck to the packaging, which made me wonder if the egg had broken before it was even shipped. The second egg arrived intact and tasted lovely, but again, there were inconsistencies with the thickness of the chocolate. I do appreciate the company’s effort to avoid plastic packaging in favour of sustainability. However, when the packaging compromises the product’s condition, it may be worth exploring alternative eco-friendly materials that provide better protection. I contacted the company thr same day and they responded promptly after the bank holiday weekend. A refund was issued for the damaged item, which I appreciated. Still, while the customer service was efficient, it didn’t resolve the underlying quality and packaging concerns. Given the premium price point of these Easter eggs, especially from a brand that’s won awards and received national media coverage, I had higher expectations for both the product and its durability during delivery. I genuinely hope future batches see improvements in consistency and packaging, as the brand clearly has potential.”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback. We were surprised to hear that you promoted Chococo on your platform without having tried our products first-hand. We would generally expect any brand promotion to be based on genuine experience, as this ensures an accurate and honest representation to your audience. Regarding your order, we promptly refunded the damaged egg after your initial email. As we explained, we take great care in hand-packing all of our products, and can assure you that all items leave us in perfect condition. Receiving a damaged item is disappointing and certainly not how we want our chocolate to arrive. We have used our plastic-free packaging for a number of years, with only a very small number of damages, which are usually caused by handling during transit rather than any fault with the packaging. The texture issue with the honeycomb is due to air exposure when the egg broke in transit, causing it to soften and become sticky. As for the inconsistency in chocolate thickness in the other egg, this is simply a result of the handcrafted nature of our chocolates. We stand behind the quality of our award-winning chocolate and appreciate the time you took to provide your review. Thank you again for your comments, and we hope you’ll consider giving us another chance in the future.

Posted 5 months ago

“I had tea and cake (delicious!) at Chococo on a visit to Winchester. There was a complimentary square of chocolate with my hot drink, toasted cashew and sea salt - one taste and I was hooked! I bought some to take home, and enjoyed it so much that I ordered more online. It was easy to order and my chocolate arrived super quickly (much to my delight!). I would definitely recommend Chococo.”

Helpful Report

Posted 6 months ago

Thanks so much! We’re thrilled to have you hooked on our Toasted Cashew & Sea Salt Slabs! Thanks for the great review and welcome to the Chococo family! 💗️

Posted 5 months ago

“Quite good”

Helpful Report

Posted 6 months ago

Wow, steady on! With glowing praise like “quite good,” we’re blushing! Joking aside, we’ll take it, and we’re glad we made it into your “pretty decent” category. Maybe next time we’ll shoot for moderately excellent? 😄

Posted 5 months ago

“High quality and very good value 1kg pack of broken pieces of honeycomb chocolate Easter Eggs bought in the Spring 2025 sale. Scrummy!”

Helpful Report

Posted 6 months ago

We're so glad you loved our bag of honeycombe chunks, thank you! It sounds like they made a cracking impression 😄️🍯💗️

Posted 5 months ago

“The chocolates are lovely as always. My only complaint is that the cardboard dividers are too tall, so removing individual chocolates can be messy. A wooden spoon accompanying boxes would be useful?”

Helpful Report

Posted 6 months ago

Thank you, we’re so glad you enjoyed the chocolates! And we love the idea of a Chococo spoon .... we're getting our thinking caps on right now 😁️ In the meantime, if you do find it difficult extracting your chocs, there’s a suggestion on the menu card - simply lift out the dividers to make accessing the chocolates much easier. Simples 🥰

Posted 5 months ago

“Hi, I had honestly hoped for more. I found the chocolates to be quite weak in flavour, often it wasn't clear what the flavour was supposed to be (i.e. without the booklet you wouldn't have been able to guess)”

Helpful Report

Posted 6 months ago

Thanks for taking the time to share your feedback and we’re sorry to hear our chocolates didn’t quite live up to your expectations. Taste is very personal, and if all the flavours seemed weak, it may be down to them being eaten cold (straight from the fridge can dull flavour), or even something like a cold coming on, which can really affect your sense of taste. Many of our filled chocolates have won awards, and we have a lot of loyal fans, but if they're not for you, then we understand that we can't win 'em all!

Posted 5 months ago

“Excellent service ,great product . Many thanks.”

Helpful Report

Posted 6 months ago

That's fab to hear, thank you 💗️

Posted 5 months ago

“Beautiful gifts delivered quickly”

Helpful Report

Posted 6 months ago

Thank you 💗️

Posted 5 months ago

“Nice chocolate. Cute ideas. Sadly some of the fish were broken.”

Helpful Report

Posted 6 months ago

Thank you! We're thrilled you enjoyed the chocolate. Sorry to hear that some of our fishy friends arrived broken. If you’d let our customer care team know, we’d have been happy to put it right. If there’s anything we can still do, just give us a shout.

Posted 5 months ago

Chococo is rated 4.8 based on 8,541 reviews