Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,523 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 25th November 2025

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the plant based advent calendar. Like the new design - feels more like an advent calendar than a box of chocolates. Lovely flavour choices. My only reservation is that the doors are quite difficult to open and tear into each other which is a shame. It was also a bit squashed on one corner when it arrived despite reasonable packaging.”

Helpful Report

Posted 2 weeks ago

We're glad to hear you're enjoying the plant-based advent! Thank you for the feedback regarding the doors, as you may know this is our first year creating a calendar with doors so we will take this feedback into next years advents.

Posted 1 week ago

“I particularly like the milk chocolate, but have to avoid it as it's too more-ish! The dark is also good, but I was disappointed by the milk chocolate with corn... too chewy, and just doesn't work IMHO. Great presentation and service though😊”

Helpful Report

Posted 1 month ago

Thank you! It absolutely made our day to hear how much you enjoy our milk chocolate, even if it is dangerously delicious 😄️. We really appreciate you sharing your thoughts on the other flavour too and we’re delighted the overall experience left you smiling 💛️

Posted 4 weeks ago

“Came quickly and the packaging is cute, chocolate looks good but smaller than I thought it was going to be especially considering the price. Overall very happy”

Helpful Report

Posted 1 month ago

Thank you! We’re delighted to hear everything went well. We hope you enjoyed these perfectly crafted, delicious chocolates, each made with care using ethical, locally sourced ingredients. We look forward to welcoming you back soon 💛️

Posted 1 month ago

“Order delayed owing to staff shortage; but communicated well 👌 Though by time order was fulfilled, one of the items I bought was out of stock and then swapped for closest similar item.”

Helpful Report

Posted 1 month ago

Thanks so much for your patience during the delay and glad to hear the communication helped. We’re sorry that one of the items was out of stock by the time the order was fulfilled, but we hope the replacement was a good match. Thanks again for bearing with us 💗️

Posted 1 month ago

“Your chocolate is a treat but I was disappointed with the box. that arrived with a large label on it for tracking , as it was bought for a present .Perhaps it could be sent in a wrapper please ?”

Helpful Report

Posted 1 month ago

Thank you for your feedback. The Letterbox Bar Gift Set is designed to be sent directly to the recipient as a surprise; it’s not really intended to be a gift you receive first to pass on. That way, the recipient gets the treat straight through their letterbox, exactly as we intended. We hope that you were able to wrap the bars yourself and thank you for gifting Chococo 💛️

Posted 1 month ago

“Nice chocolate. Would like lower free delivery.”

Helpful Report

Posted 2 months ago

Thank you, we’re really pleased to hear you enjoyed our chocolate! We review our free delivery threshold regularly as we try to balance fair postage costs with ensuring our chocolates arrive safely and in perfect condition. Your comments are very much appreciated and will be passed on to the team.

Posted 1 month ago

“Very limited choice of mid-range / larger gift packs - most were out of stock. The courier tried to deliver on a date that was several days earlier than the scheduled delivery date - person was away - but was delighted when it arrived on the next scheduled delivery date”

Helpful Report

Posted 2 months ago

Thank you, we're so pleased the recipient loved their gift. We offer a small curated range of hampers and gift selections, but many of our customers prefer to create their own – after all, all of our chocolates are gift-worthy, whether bundled by us or chosen individually. As for delivery, the service selected was our "ships next working day" option, which we fulfilled as scheduled. All our delivery dates are estimated, and while couriers may occasionally attempt delivery earlier than expected, tracking is provided throughout to help manage this.

Posted 2 months ago

“Chocolates are really good, however you need to spend far to much for the free post and packaging.”

Helpful Report

Posted 2 months ago

Thank you, we're so pleased you love our chocolates! Our free delivery threshold is in line with many other premium chocolate companies, but we appreciate your feedback and will keep it in mind as we continue to review our services 💛️

Posted 2 months ago

“Lovely present for a 95 year old. Great service and arrived on time.”

Helpful Report

Posted 2 months ago

Lovely gifts for all ages! Thanks for gifting Chococo 💛️

Posted 2 months ago

“Chocolates are lovely but appear to be the same selection for several months. Hate to say it but a bit bored of them now so givibg to friends”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re really sorry to hear the selection has started to feel a bit repetitive. Our goal is always to surprise and delight, so we truly appreciate you flagging this. We’ll pass your comments to our development team as we’re always looking to improve and keep things exciting. Thanks again for your support and for sharing the Chococo love with your friends 💛️

Posted 4 months ago

“Gin chocs and maize bar both delicious and arrived promptly. The chocs were a thank you present so pleased they lived up to your normal standard as untested!”

Helpful Report

Posted 4 months ago

Thank you so much! We're thrilled to hear the Gin Collection and Amaizing Bar were a hit with you and delighted the gift went down well too 💛️

Posted 4 months ago

“Chocolates fantastic as usual, however had paid for a thank you sleeve on the chocolate box but it didnt arrive. Have since been refunded for it.”

Helpful Report

Posted 4 months ago

Thank you, we're thrilled to hear that our chocolates hit the mark as always! We're really sorry the Thank You sleeve was missed. Not the experience we aim for, but we're glad we could quickly sort the refund for you. We appreciate your understanding and hope to make your next order perfect in every way 💗️

Posted 4 months ago

“Delighted as always with the CHOCOCO products”

Helpful Report

Posted 5 months ago

Amazing, thank you 💛️

Posted 5 months ago

“Amazing drinking chocolate and yummy florentines. Delivery left a lot to be desired”

Helpful Report

Posted 5 months ago

Thank you, we're so glad you loved your order. If you have any issues, please don't hesitate to get in touch with our friendly Customer Care team who are there to help 💛️

Posted 5 months ago

“Lovely chocolates but a bit expensive.”

Helpful Report

Posted 5 months ago

Thanks for your feedback! We're so glad you enjoyed them. We believe they're worth it for the quality, craft, and love in every piece 💛️

Posted 5 months ago

“Very pleased with the chocolates Certain packages hard to get into”

Helpful Report

Posted 5 months ago

Thanks so much, we're thrilled that you love them. If you have any difficulty extracting your chocolates, you can simply lift out the dividers and you'll be able to get a better hold on our lovely creations 🤏💛️

Posted 5 months ago

“Nice chocolate. Cute ideas. Sadly some of the fish were broken.”

Helpful Report

Posted 6 months ago

Thank you! We're thrilled you enjoyed the chocolate. Sorry to hear that some of our fishy friends arrived broken. If you’d let our customer care team know, we’d have been happy to put it right. If there’s anything we can still do, just give us a shout.

Posted 5 months ago

“Chococo packaging is so eyecatching and really brightens up our shelves. We have found they were selling a little slowly so have reduced tge price and opened a box(sealed with cellophne) up so the contents can be seen.”

Helpful Report

Posted 6 months ago

Thank you so much for your feedback, we really appreciate you taking the time to share your thoughts. We're so pleased to hear that you love our packaging and thank you also for your insight on how the products are selling. We’ve passed your comments on to our B2B team, as it’s always helpful to hear how our chocolates are performing in-store. Displaying the contents is a great idea - it’s often that extra visual that helps tempt customers. Thanks again for your continued support!

Posted 5 months ago

“I purchased an Easter egg for my wife, the web site was easy to navigate and the product arrived in good time well packed. The egg was tasty and good value for money. I shall certainly be using chococo again. The only odd thing is that when I access my account it claims that I haven't any previous orders, not a problem just strange. I always try to buy my wife a 'special' Easter egg and this fitted the bill at half the price of previous purchases from other suppliers.”

Helpful Report

Posted 7 months ago

Thank you so much for your lovely feedback, we’re delighted to hear the Easter egg was a hit! Regarding your account, the reason your order doesn’t appear there is that you weren’t logged in when you placed it. To see past orders on your account, you need to be logged in at the time of purchase. We’re glad everything else went smoothly and look forward to helping you find more special treats for your wife in the future!

Posted 6 months ago

“Interesting choice of flavours”

Helpful Report

Posted 7 months ago

Thank you 💗️

Posted 6 months ago

Chococo is rated 4.8 based on 8,523 reviews