Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,451 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,451 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 31st March 2025

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice chocolate. Would like lower free delivery.”

Helpful Report

Posted 1 week ago

Thank you, we’re really pleased to hear you enjoyed our chocolate! We review our free delivery threshold regularly as we try to balance fair postage costs with ensuring our chocolates arrive safely and in perfect condition. Your comments are very much appreciated and will be passed on to the team.

Posted 1 week ago

“Very limited choice of mid-range / larger gift packs - most were out of stock. The courier tried to deliver on a date that was several days earlier than the scheduled delivery date - person was away - but was delighted when it arrived on the next scheduled delivery date”

Helpful Report

Posted 2 weeks ago

Thank you, we're so pleased the recipient loved their gift. We offer a small curated range of hampers and gift selections, but many of our customers prefer to create their own – after all, all of our chocolates are gift-worthy, whether bundled by us or chosen individually. As for delivery, the service selected was our "ships next working day" option, which we fulfilled as scheduled. All our delivery dates are estimated, and while couriers may occasionally attempt delivery earlier than expected, tracking is provided throughout to help manage this.

Posted 2 weeks ago

“Chocolates are really good, however you need to spend far to much for the free post and packaging.”

Helpful Report

Posted 2 weeks ago

Thank you, we're so pleased you love our chocolates! Our free delivery threshold is in line with many other premium chocolate companies, but we appreciate your feedback and will keep it in mind as we continue to review our services 💛️

Posted 2 weeks ago

“Lovely present for a 95 year old. Great service and arrived on time.”

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Posted 3 weeks ago

Lovely gifts for all ages! Thanks for gifting Chococo 💛️

Posted 3 weeks ago

“Chocolates are lovely but appear to be the same selection for several months. Hate to say it but a bit bored of them now so givibg to friends”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re really sorry to hear the selection has started to feel a bit repetitive. Our goal is always to surprise and delight, so we truly appreciate you flagging this. We’ll pass your comments to our development team as we’re always looking to improve and keep things exciting. Thanks again for your support and for sharing the Chococo love with your friends 💛️

Posted 2 months ago

“Gin chocs and maize bar both delicious and arrived promptly. The chocs were a thank you present so pleased they lived up to your normal standard as untested!”

Helpful Report

Posted 3 months ago

Thank you so much! We're thrilled to hear the Gin Collection and Amaizing Bar were a hit with you and delighted the gift went down well too 💛️

Posted 2 months ago

“Chocolates fantastic as usual, however had paid for a thank you sleeve on the chocolate box but it didnt arrive. Have since been refunded for it.”

Helpful Report

Posted 3 months ago

Thank you, we're thrilled to hear that our chocolates hit the mark as always! We're really sorry the Thank You sleeve was missed. Not the experience we aim for, but we're glad we could quickly sort the refund for you. We appreciate your understanding and hope to make your next order perfect in every way 💗️

Posted 2 months ago

“Delighted as always with the CHOCOCO products”

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Posted 3 months ago

Amazing, thank you 💛️

Posted 3 months ago

“Amazing drinking chocolate and yummy florentines. Delivery left a lot to be desired”

Helpful Report

Posted 3 months ago

Thank you, we're so glad you loved your order. If you have any issues, please don't hesitate to get in touch with our friendly Customer Care team who are there to help 💛️

Posted 3 months ago

“Lovely chocolates but a bit expensive.”

Helpful Report

Posted 3 months ago

Thanks for your feedback! We're so glad you enjoyed them. We believe they're worth it for the quality, craft, and love in every piece 💛️

Posted 3 months ago

“Very pleased with the chocolates Certain packages hard to get into”

Helpful Report

Posted 4 months ago

Thanks so much, we're thrilled that you love them. If you have any difficulty extracting your chocolates, you can simply lift out the dividers and you'll be able to get a better hold on our lovely creations 🤏💛️

Posted 3 months ago

“Nice chocolate. Cute ideas. Sadly some of the fish were broken.”

Helpful Report

Posted 4 months ago

Thank you! We're thrilled you enjoyed the chocolate. Sorry to hear that some of our fishy friends arrived broken. If you’d let our customer care team know, we’d have been happy to put it right. If there’s anything we can still do, just give us a shout.

Posted 4 months ago

“Chococo packaging is so eyecatching and really brightens up our shelves. We have found they were selling a little slowly so have reduced tge price and opened a box(sealed with cellophne) up so the contents can be seen.”

Helpful Report

Posted 4 months ago

Thank you so much for your feedback, we really appreciate you taking the time to share your thoughts. We're so pleased to hear that you love our packaging and thank you also for your insight on how the products are selling. We’ve passed your comments on to our B2B team, as it’s always helpful to hear how our chocolates are performing in-store. Displaying the contents is a great idea - it’s often that extra visual that helps tempt customers. Thanks again for your continued support!

Posted 4 months ago

“I purchased an Easter egg for my wife, the web site was easy to navigate and the product arrived in good time well packed. The egg was tasty and good value for money. I shall certainly be using chococo again. The only odd thing is that when I access my account it claims that I haven't any previous orders, not a problem just strange. I always try to buy my wife a 'special' Easter egg and this fitted the bill at half the price of previous purchases from other suppliers.”

Helpful Report

Posted 5 months ago

Thank you so much for your lovely feedback, we’re delighted to hear the Easter egg was a hit! Regarding your account, the reason your order doesn’t appear there is that you weren’t logged in when you placed it. To see past orders on your account, you need to be logged in at the time of purchase. We’re glad everything else went smoothly and look forward to helping you find more special treats for your wife in the future!

Posted 4 months ago

“Interesting choice of flavours”

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Posted 5 months ago

Thank you 💗️

Posted 4 months ago

“They were great Easter bunny and hen for my nephews, I chose this site due to one of my nephews being dairy intolerant so being able to buy oat chocolate for him was great as he was able to eat chocolate without the consequences.”

Helpful Report

Posted 5 months ago

Thank you so much! We’re really glad to hear your nephews enjoyed their Easter treats, and especially happy that your dairy-intolerant nephew could join in the chocolate fun and enjoy his oat m!lk chocolate without any worries 🐇️ 🐔

Posted 5 months ago

“Tasty & well-packaged.”

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Posted 5 months ago

Thank you 💗️

Posted 5 months ago

“Easter gifts given to grandchildren. Well received. Well packaged.”

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Posted 5 months ago

So pleased to hear everything went well. Thank you for gifting Chococo 💛️

Posted 5 months ago

“When the service and products are simply first rate, what's not to love?”

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Posted 6 months ago

Thank you! With top-notch service and chocolate that delivers, we’d say that sounds like a 5-star combo 😉️

Posted 5 months ago

“Great , quality chocs as always. Would be good to have more size choices without alcohol”

Helpful Report

Posted 6 months ago

Thank you, we're so glad you enjoyed the chocolates. We appreciate your suggestion and will definitely take it into consideration for future offerings!

Posted 5 months ago

Chococo is rated 4.8 based on 8,451 reviews