Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,451 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,451 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 31st March 2025

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought these chocolates as a gift. The pesetation was superb but the pachaing had signs of some wear and tear sustained I suspect in transit which was not ideal. The delivery was prompt hoever.”

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Posted 3 days ago

Thank you for your review and we’re so sorry to hear that your gift didn’t arrive in perfect condition. It sounds like the packaging was damaged in transit. If you’d got in touch with our friendly customer care team, they would have been very happy to put this right for you.

Posted 2 days ago

“While I enjoyed most of the flavours in my selection box (port and fig should not be seen together), my biggest criticism is the size of the chocolates - they are tiny. Considering they cost an average of 1.16GBP each (not including delivery) I'm not sure they are good value for money. I'm glad I tried Chococo, bit I don't think I'll be back.”

Helpful Report

Posted 1 week ago

Thanks for your feedback. We’re glad you enjoyed most of the flavours, even if the 1⭐️ Gold Great Taste Award Winner Port & Fig wasn’t for you! Sorry to hear that you thought our chocolates were small. The moulds we use are standard within the fine chocolate industry. Each chocolate is hand-crafted, hand-decorated, and hand-packed using the finest ethically sourced ingredients, which we believe makes them worth every penny. We appreciate you giving Chococo a try and sharing your thoughts.

Posted 1 week ago

“I do wish the “mixed” boxes contained less dark chocolates. The dark is quite “bitter” and there are combinations that seem to be layers of dark on dark. Maybe that’s an individual, subjective viewpoint on my behalf. And I should stick to the milk selections.”

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Posted 2 weeks ago

Thanks for the honest review! But it sounds like you've solved the mystery yourself - Our Fresh Milk Chocolate Selection might be just up your street! Taste is definitely personal, but we’ll keep your feedback in mind as we look at how we balance our mixed boxes.

Posted 2 weeks ago

“I cannot review your chocolates as they were a birthday present for my daughter-in-law. However I can comment on the ordering and delivery processes. I indicated when ordering that the chocolates were a present. Nowhere was I given the opportunity to write a gift card, so I had to warn my son about their arrival and who they were from. I wanted them delivered on her birthday, which I was told was possible. The date was the 27th September. I was then told they could not be delivered until 30th september. I then received a message stating that they would actually be delivered on 26th, which was not at all what I wanted! Overall, this has been a fairly unsatisfactory and shambollick process.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, and we're sorry the experience wasn't as smooth as hoped. The option to add a gift message is available at checkout, but it sounds like this may have been missed - we'll review how we can make it clearer. As for the delivery, all our dates are estimated (not guaranteed), and this is shown during checkout, on the order confirmation, and again in the despatch email. Your order was placed close to our daily cut-off and used 1st Class (ships next working day) shipping, but we were able to dispatch the same day, resulting in delivery a day earlier than the birthday rather than 3 days later. We really appreciate you taking the time to share your thoughts and hope the chocolates were well received.

Posted 3 weeks ago

“Box compartments too small to pick up chocolates - had to upend the box to get them out. Chocs didn't match illustrations particularly well so we had to take pot luck with what we picked. Chocolate itself had slightly lard-y texture. Maybe that's what good-qualirty chocs are like but we didn't care for them particularly. On the plus side, the packaging is lovely (apart from sizing & pictures) and they arrived on time. Sorry but we won't be ordering again.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, we really appreciate you taking the time to share your thoughts. We're sorry to hear that the box layout and presentation didn’t meet your expectations. On our enclosed menu card, we do recommend lifting out the grid dividers if you're having difficulty picking up the chocolates; this usually makes access much easier without needing to upend the box. As our chocolates are individually hand-decorated, the illustrations on the menu are intended as a visual guide rather than exact representations. In terms of texture and flavour, all of our filled chocolates are handcrafted using the finest single origin couvertures, including our award-winning 47% Colombia Milk and 72% Ecuador Dark chocolates. We appreciate that taste is subjective and are sorry that this particular style wasn’t to your preference. We're glad to hear you liked the packaging and that your order arrived on time, and we're grateful you gave our chocolates a try.

Posted 2 months ago

“The chocolates were very tasty. I bought a box for my husband’s birthday and 3 bars - one for each of my sons. Unfortunately, two bars and a packet came with no explanation. Would have preferred what I ordered, and some explanation if it was going to be different.”

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Posted 3 months ago

Thank you for your review, we’re so pleased to hear the chocolates were enjoyed and that the box helped make your husband’s birthday special. If you have any issues, please don't hesitate to get in touch with our friendly Customer Care team who are there to help.

Posted 3 months ago

“I BOUGHT THE LARGE WINNERS BOX PLUS CHOICE OF BROWNIE OR BAKE BUNDLE. MY WIFE HAS GLUTEN INTOLERANCE AND I SEARCHED THE INTERNET FOR GLUTEN FREE CHOCOLATES AND YOUR COMPANY CAME UP AS BEING GLUTEN FREE. THE BOX OF CHOCOLATES WERE FINE AND MY WIFE IS ENJOYING THESE, BUT UNFORTUNATELY THE BAKE BUNDLE HAS WHEAT IN THE MIX AND SHE WAS UNABLE TO EAT THIS.”

Helpful Report

Posted 3 months ago

Thanks for your message and we’re really pleased to hear your wife is enjoying the chocolates. Just to clarify, we don’t claim to be a gluten-free company, and unfortunately, we can’t control how our products appear in internet search results. That said, we’re always careful to clearly display all ingredient and allergen information on our website. In this case, the bake you selected as part of your bundle does include gluten and this is marked with a bold "Contains Gluten" label right next to the product images, as well as listed in the ingredients. We're very sorry if you didn't look at this. We know it can be frustrating when you're shopping for someone with specific dietary needs, and we're always happy to help if you need guidance on safe choices next time, but we would urge you to check the product information and not just rely on a search engine suggestion.

Posted 3 months ago

“I ordered two Easter eggs from Chococo after seeing them featured over the last few years and having promoted them through my platform to thousands of people. I decided it was finally time to treat myself and try them firsthand. While I was looking forward to the experience, I was unfortunately left a little disappointed. One of the eggs arrived completely smashed, which seemed to be due to the chocolate being extremely thin and fragile. While the flavour of the chocolate was enjoyable, it didn’t quite reflect the quality or visual appeal shown in the website imagery. There were also some issues with the honeycomb inside. Part of it had softened and stuck to the packaging, which made me wonder if the egg had broken before it was even shipped. The second egg arrived intact and tasted lovely, but again, there were inconsistencies with the thickness of the chocolate. I do appreciate the company’s effort to avoid plastic packaging in favour of sustainability. However, when the packaging compromises the product’s condition, it may be worth exploring alternative eco-friendly materials that provide better protection. I contacted the company thr same day and they responded promptly after the bank holiday weekend. A refund was issued for the damaged item, which I appreciated. Still, while the customer service was efficient, it didn’t resolve the underlying quality and packaging concerns. Given the premium price point of these Easter eggs, especially from a brand that’s won awards and received national media coverage, I had higher expectations for both the product and its durability during delivery. I genuinely hope future batches see improvements in consistency and packaging, as the brand clearly has potential.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback. We were surprised to hear that you promoted Chococo on your platform without having tried our products first-hand. We would generally expect any brand promotion to be based on genuine experience, as this ensures an accurate and honest representation to your audience. Regarding your order, we promptly refunded the damaged egg after your initial email. As we explained, we take great care in hand-packing all of our products, and can assure you that all items leave us in perfect condition. Receiving a damaged item is disappointing and certainly not how we want our chocolate to arrive. We have used our plastic-free packaging for a number of years, with only a very small number of damages, which are usually caused by handling during transit rather than any fault with the packaging. The texture issue with the honeycomb is due to air exposure when the egg broke in transit, causing it to soften and become sticky. As for the inconsistency in chocolate thickness in the other egg, this is simply a result of the handcrafted nature of our chocolates. We stand behind the quality of our award-winning chocolate and appreciate the time you took to provide your review. Thank you again for your comments, and we hope you’ll consider giving us another chance in the future.

Posted 4 months ago

“Quite good”

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Posted 4 months ago

Wow, steady on! With glowing praise like “quite good,” we’re blushing! Joking aside, we’ll take it, and we’re glad we made it into your “pretty decent” category. Maybe next time we’ll shoot for moderately excellent? 😄

Posted 4 months ago

“Hi, I had honestly hoped for more. I found the chocolates to be quite weak in flavour, often it wasn't clear what the flavour was supposed to be (i.e. without the booklet you wouldn't have been able to guess)”

Helpful Report

Posted 4 months ago

Thanks for taking the time to share your feedback and we’re sorry to hear our chocolates didn’t quite live up to your expectations. Taste is very personal, and if all the flavours seemed weak, it may be down to them being eaten cold (straight from the fridge can dull flavour), or even something like a cold coming on, which can really affect your sense of taste. Many of our filled chocolates have won awards, and we have a lot of loyal fans, but if they're not for you, then we understand that we can't win 'em all!

Posted 4 months ago

“Ordering and delivery was good no issues, received on time, well packaged not damaged. The products were a bit bland. For the price bracket I expect better. I've purchased from several other chocolatiers whose products I prefer.”

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Posted 4 months ago

Everyone’s taste is different, but with 132 national and international fine food awards under our belt to date, we like to think we’re doing something right! Thanks for giving us a try.

Posted 4 months ago

“Chocolate is nice but service is patchy at best - was specifically told a free special offer item would be included in my order but it wasn't and when I pointed this out, I was ignored. My advice is to check you get what you paid for and assume that any special offers are a scam to lure you in but you wont get them. Lacklustre service from a “premium” brand.”

Helpful Report

Posted 5 months ago

We're very sorry to read this and are genuinely sorry that the free bar wasn’t included with your order, especially after we confirmed it would be. That was a genuine mistake on our part, and we understand how frustrating that must have been. Just to clarify, the promotional code for the offer was active and working correctly at the time, but it needed to be entered at checkout with the promotional bar already added to the basket. It seems the issue may have been down to how the code was applied, and we’re sorry for any confusion. While we appreciate it’s disappointing not to receive the free item, we do want to reassure you that your paid-for order was correctly fulfilled, and the offer was not a scam - simply an error in applying the promotion and then a slip on our part in not manually correcting it as promised. We do take your feedback seriously, and we’ll be reviewing this internally to make sure we’re clearer with future offers and follow through properly when we say we will. Thank you again for your order, and we’re sorry we didn’t get everything quite right this time.

Posted 4 months ago

“I ordered a wide variety of chocolate bars/buttons and a box of chocolates too. We are a family with two gluten intolerant members so was particularly keen to have some gf products. Loved the buttons (though would have preferred larger size) and the honeycomb bar was delicious, however I found the chocolates challenging, didn't like most of the centres and did not enjoy the taste of the gf chocolate. Sorry, I don't usually leave negative reviews but I am being honest.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, we really appreciate you taking the time to share your thoughts. We’re glad to hear you enjoyed the honeycomb bar and the buttons (and we’ll take the note on size on board!), but we’re sorry to hear that the filled chocolates weren’t to your taste and that the oat m!lk chocolate didn’t quite hit the mark either. We know flavour is very personal, especially when it comes to filled chocolates, and while we aim to offer a wide variety, not every centre will be for everyone. Just to clarify, we don’t label any of our products as gluten-free, as all are made in an environment where gluten is present. The chocolate you mention was likely our vegan-friendly oat m!lk chocolate, which doesn’t contain gluten as an ingredient. Having a creamy taste without dairy, this plant-based, vegan-friendly chocolate is the perfect milk chocolate alternative. Thanks again for your feedback.

Posted 4 months ago

“Delivery was quick but for the price of the egg I did expect either really delicious chocolate or for it to be huge. It was neither really and there was a lot of dark chocolate inside when it is listed as a milk chocolate egg - it was the giant dino egg”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and we're sorry to hear the Giant Dinosaur Easter Egg didn’t quite meet your expectations. All the information on our website should have provided a clear idea of what to expect, so we're sorry that it didn't quite hit the mark, but we really appreciate you taking the time to share your thoughts. We just wanted to reassure you that it is made with delicious chocolate! Our signature 47% Colombia origin milk chocolate is a Gold Great Taste award-winner, so it’s definitely something we’re proud of! This egg is studded with 16 chocolate dinosaurs and fossils in milk, dark, and white chocolate and this was clearly mentioned on the web page page. The product images showed these as well. In addition, we also included an image showing the egg in a hand to help visualise the size, and the weight was clearly shown.

Posted 4 months ago

“As a loyal fan, I would have given this a 5-star review a couple of years ago. However, this year, I’m disappointed with the quality of the chocolate and the fact that one of my Easter eggs arrived broken. I missed the two-week window to let them know, but I was still let down. In previous years, the eggs had a gorgeous, delicate layered quality that could tell they were handmade. This year, the texture and taste seemed different, and I was less impressed than in the past. I fear that with company growth, there has been a decrease in quality and care.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, we're really sorry to hear you were disappointed. We’re especially sorry one of your eggs arrived damaged, that’s never the experience we want for our customers. Had we known in time, we could have put this right for you. Please rest assured there has been no decrease in the quality or care we put into our chocolates; they are still made in Dorset in small batches, using the same single-origin chocolate and thoughtful attention to detail as always. We're sorry if you thought there was a difference, and appreciate you taking the time to share your thoughts.

Posted 5 months ago

“The taste was great but it came in all smashed. It looked like someone had cut into it.”

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Posted 5 months ago

We’re really sorry to hear that your Easter egg arrived damaged; that must have been so disappointing! We always pack our products with the utmost care, but unfortunately sometimes damage can happen during transit. If you’d let us know, we’d have been happy to make it right for you, but we're glad that you loved the chocolate despite its less-than-perfect appearance.

Posted 5 months ago

“The design of the egg was great, we are big dino nerds. However the quality of the chocolate felt a little cheap for the price paid. A little like Christmas calendar chocolate.”

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Posted 5 months ago

We totally get that taste is personal, but we promise there’s nothing cheap about our chocolate. Our dinosaur Easter egg is made with our signature 47% Colombia origin milk chocolate - a Gold Great Taste Award winner, no less - which is sustainably sourced, ethical and slave-free! So while we’re thrilled you loved the dino design, we’re gutted the chocolate didn’t hit the spot for you. Thanks for giving it a try and for taking the time to share your thoughts. We’ll take the feedback on board, even if we do feel just a little bit personally offended 😉

Posted 5 months ago

“For the price I would expect the Easter eggs to be packaged better. There was no packing in there to protect them, just the eggs in a box, which obviously doesn't protect them. Resulting in 1 being smashed to pieces, so I couldn't give it as a gift in that state. I won't be purchasing from this company again, as I don't want to spend over £50 to have smashed items.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and we're really sorry to hear that one of your Easter eggs arrived damaged. We take great care when packing our eggs and send out thousands each Easter with only a very small number arriving damaged which are more to do with how parcels are handled during transit rather than the packaging itself. Had you reached out to our customer care team at the time, we would have been more than happy to arrange a replacement or a refund for you. We always want to make things right when something goes wrong. We’re genuinely sorry this was your experience and appreciate you taking the time to let us know.

Posted 5 months ago

“Under expectation.”

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Posted 6 months ago

Oh, we're sorry to read this. We always strive to exceed expectations, so if you had let us know where we fell short, we’d have been more than happy to put things right. Unfortunately, this review doesn’t really give us much to go on. We want to make sure everyone is as delighted with our chocolates as we hope them to be but need to know what these expectations are 😊️

Posted 5 months ago

“Ordered the coffee and white chocolate bar. Wish the coffee granules had covered all of the botom of the bar like the old coffee chocolate bar used to have. Found the squares that the coffee granules were missing didn't taste of coffee at all. Your chocolate is amazing , just a small observation.”

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Posted 7 months ago

Thank you for your feedback and we're thrilled to hear that you love our chocolate. We agree that there should be an even distribution of the ground coffee on the Macchiato bars, and we're sorry if this wasn’t the case. If you'd let us know, we'd have been happy to put it right. Our friendly Customer Care team are there to help if you think something's not quite 100%.

Posted 7 months ago

Chococo is rated 4.8 based on 8,451 reviews