Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 8,997 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,997 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Chococo's products. However, I ordered a box with the Summer discount but this could not be delivered by post due to the heatwave so was cancelled. I know the weather isn't Chococo's fault, but do think it would have been nice if the discount could have been extended until the weather cooled down as a gesture of goodwill.”

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Posted 1 day ago

“The easter egg arrived completely broken.”

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Posted 3 months ago

Thank you for your review. We're really sorry to see the Egg arrived damaged, that's really disappointing to see. Please always get in touch with our friendly customer care team as they will always do their best to resolve this. Thank you for placing your order with us this Easter

Posted 2 months ago

“Nice chocolate but the easter eggs are too small - disappointing”

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Posted 3 months ago

Thank you for your feedback. We’re sorry to hear the eggs felt smaller than expected. We do include size and weight details on the product page to give as clear an idea as possible before purchase. That said, we’re pleased to hear you still enjoyed the chocolate. Thank you for your order.

Posted 2 months ago

“Chocolate was great but the packaging was awful - unsustainbable and filled with polysterine. As someone purchaisng a Plant based chocloate i dont really want to see loads of polysterine in the packaging - other Chocolate manufacturers manage to safley deliver their eggs/product using shreded carbaord or paper which is”

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Posted 3 months ago

Thank you for your comment, unfortunately this isn't correct. We've added some new Eco Flo protective chips or 'packing peanuts' in with orders to add extra protection. They're 100% biodegradable, 100% compostable and dissolve in water so can be disposed of sustainably. There are lots of different ways to use them - you can put them on the compost heap, add water and use them to water plants, or just pop them in the bin and they'll naturally biodegrade. As always, all of our packaging is plastic-free & recyclable!

Posted 2 months ago

“I ordered an Easter egg on 26th March, with standard delivery which the website suggested would be more than enough time for the egg to arrive for Easter. However the egg did not arrive until 7th April - two days after Easter! While the quality of the egg is good, I’m disappointed in the speed of delivery and lack of communication about any delays. It’s a shame as it will make me think twice about ordering anything from Chococo again.”

Helpful Report

Posted 3 months ago

Thank you for your honest review. We're really sorry for the delayed dispatch of your order, we faced some difficulties with the production of our chocolate and this meant it left us later than anticipated. We have processed a refund for the cost of shipping as an apology. We're sorry to have let you down this year.

Posted 2 months ago

“Ordered two Easter eggs, quite last minute. Were delivered on time, lovely chocolate. Sadly, one of them was shattered. That was quite disappointing.”

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Posted 3 months ago

Thank you for your lovely review. We're pleased to hear you enjoyed our Easter Eggs, and they were delivered on time. It's disappointing to hear that one of them arrived damaged. Please get in touch with our customer care team to see if they can help!

Posted 2 months ago

“The quality of chocolate is always lovely, and the medium box of assorted chocolates turned up in great order. The Easter egg, on the other hand, was in pieces on arrival, which was disappointing as it was a gift.”

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Posted 3 months ago

Thank you for your review. We're so sorry to see that your Egg arrived damaged, this is really disappointing to see. We always ask for our customers to let us know of any issues with the order, and we will do our best to resolve them for you. Despite the damage, we're glad to hear you enjoyed the chocolate. Thank you for taking the time to leave this review.

Posted 2 months ago

“I’m really disappointed with my first order from Chococo. I ordered the Assorted Easter Hamper Bag for my husband, specifically because I knew he would love the idea of the dinosaur egg. My order was delivered on time but both of the chocolate eggs that were supposed to be in the hamper had been replaced by alternatives. When I contacted customer service, I was basically told that this was tough, and that sometimes products are swapped due to availability. I think if this is the case, customers should be given the option to change or cancel their order if it can’t be fulfilled, it’s really not right to promote items and then send something completely different. When I suggested this, I was told that it wasn’t possible to contact customers as they were too busy. I’m also confused that dinosaur eggs were then still available on their website after Easter, in their sale. The chocolate I did receive was nice but I won’t be ordering again as it’s a lot of money to spend with no guarantee of receiving what you ordered.”

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Posted 3 months ago

Thank you for your honest review. We're really sorry to hear about your disappointing experience. Unfortunately, in some instances we do have to make substitutions for some products, this is something we will always try to warn the customer about, if we can. In this instance, if we attempted to get in touch, we wouldn't have been able to fulfil the order in time for Easter. We're so sorry if our explanation seemed dismissive, that's not the impression we want to give. Apologies again for any inconvenience this caused you.

Posted 2 months ago

“Chocolate was enjoyed, but delivery was very late. Fuly and promptly resolved by good customer service though. Thanks.”

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Posted 3 months ago

Thank you for your honest feedback. We’re glad to hear the chocolates were enjoyed, and we’re sorry again for the delay in delivery. It’s good to know our customer service team were able to resolve it promptly for you.

Posted 3 months ago

“The salted caramel egg was not at all pleasant. 5 members of our family all rejected it. The biscuit pieces were just gritty and the chocolate felt of a lower standard and was too salty. We bought eggs from chococo two years ago and were really impressed. This year we were rather disappointed. The chocolate dinosaur egg we purchased was nicer but still didn't feel like the luxury expected for the price. Perhaps it's just our taste!? Well packaged though. And can't fault the appearance”

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Posted 3 months ago

Thank you for taking the time to share such detailed feedback. We’re really sorry to hear the salted caramel egg didn’t meet your expectations. We understand how disappointing that must have been, especially given your previous positive experience with us. We do appreciate your comments on the dinosaur egg, as well as the packaging and appearance, and we’ll make sure all of your feedback is shared with the team. Thank you for your honesty.

Posted 3 months ago

“Not quite as deluxe as I was anticipating which makes the product a bit pricey. The innovative flavour combinations don't always come off and it seems rather like 'trying to hard'. Next day delivery not achieved.”

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Posted 3 months ago

Thank you for taking the time to share your feedback. We’re sorry to hear the chocolates didn’t quite meet your expectations in terms of value and flavour balance. Unfortunately, we cannot offer any guaranteed delivery services, and sometimes Royal Mail delays prevent 1st class postage arriving within 24 hours. Your comments are really helpful, thank you!

Posted 3 months ago

“Late delivery. Not great when you specify a delivery date from the option list.”

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Posted 3 months ago

Thank you for letting us know. We’re sorry the delivery wasn’t on your chosen date, we did as best we could to have your order delivered on time, unfortunately, we cannot control any potential Royal Mail delays. Thank you for choosing Chococo.

Posted 3 months ago

“A bit disappointed that the expensive egg was so small :(”

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Posted 3 months ago

Thank you for taking the time to share your feedback. We’re sorry to hear the egg felt small for its price, and that it didn’t meet your expectations. We appreciate your honesty and hope you’ll consider trying another product with us in the future.

Posted 3 months ago

“unhappy. I ordered 1 milk chocolate orange egg and 1 dark chocolate orange egg. However upon opening the box this evening they are both Milk. This leaves me with having to purchase and find at short notice a dark chocolate egg. And not the one my wife actually wanted.”

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Posted 3 months ago

Thank you for your comments. We have asked this review to be revised as the correct eggs were sent to the customer, based on what they had ordered. This was two milk chocolate orange eggs. We completely understand mistakes can be made when placing orders, and would've happily changed the order had we known before it was dispatched!

Posted 2 months ago

“Not for me. Too many dark, hard chocolates. I tried but don't like dark chocolate. Also, flavours too complicated for. Wasted my money. I prefer milk chocolate anyway”

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Posted 3 months ago

Thank you for taking the time to share your feedback. We’re sorry to hear the selection didn’t suit your taste, especially with the balance of dark chocolates and the flavour profiles being more complex than you prefer. We really appreciate your honesty, and we’ll make sure your comments are passed on to the team as we continue reviewing our range and product descriptions.

Posted 3 months ago

“After reading about Chococo in a lifestyle magazine, I decided to buy a box to share with a friend who was visiting me. The chocolates were beautifully packaged (I was particularly pleased that there was no plastic, as I feel it impairs the taste of the chocolate). However, the unique decoration did make the choosing of the chocolate difficult, as many looked the same. As a lover of good quality chocolates, in was a little disappointed in the flavours. They were not, to me, potent enough. Nevertheless, my friend and i did enjoy them.”

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Posted 3 months ago

Thank you for your honest review. We're really glad to hear you appreciated the plastic-free packaging! Unfortunately, as the chocolates are hand-decorated, they aren't always exactly the same as the images on the menus, but hopefully you overcome this. We're glad to hear you still enjoyed them. Thank you for choosing Chococo!

Posted 3 months ago

“My only concern was that the eggs were much smaller than I anticipated. In retrospect, I should have looked at eggs in the supermarkets to see how big 175 gms is. They haven't been eaten yet so I can't comment on their taste. The ordering and delivery were faultless.”

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Posted 3 months ago

Thank you for your review. We’re glad the ordering and delivery went smoothly, and we appreciate your note about the egg size, we don't hide the weight on our website! We really hope they were enjoyed over the Easter period.

Posted 3 months ago

“Battered box makes one egg ungiftable.”

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Posted 4 months ago

Thank you for your review. We’re sorry the box arrived damaged and couldn’t be gifted. I hope you contacted our customer care team to see if they could've helped in any way. Thank you for your feedback.

Posted 3 months ago

“Ordered the chocolates and brownie for Valentine's Day, but only the brownie was posted to us. We made contact and the chocolates were sent. The food was excellent as usual and the error quickly rectified, but it missed Valentine's Day and it was a hassle to sort out.”

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Posted 5 months ago

Thank you for your honest feedback. We’re glad to hear that the issue was quickly resolved and that you enjoyed the chocolates and brownie. We’re truly sorry that the delay meant your Valentine’s Day plans were affected, we completely understand how frustrating that must have been.

Posted 4 months ago

“We had out first ever little box of Chococo chocolates to test them out and they were , in general, delicious. However , in a box of 9, we were a bit disappointed to find that 2 were coffee-based (which we don't like....and I imagine, others might agree) so giving it 3 stars for variety.”

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Posted 5 months ago

Thank you for sharing your honest feedback. We’re glad to hear that, overall, you enjoyed the chocolates! We truly appreciate your note about the coffee-flavoured ones we understand that everyone’s tastes are different, and we’ll take this on board as we consider future assortments.

Posted 4 months ago

Chococo is rated 4.8 based on 8,997 reviews