Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,667 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,667 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 9th January 2026

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Milk chocolate was waxy tasting in my opinion . This is in response to. Request to send in a review”

Helpful Report

Posted 1 day ago

Thank you for sharing your feedback. We’re sorry to hear the milk chocolate didn’t meet your expectations and you thought it had a waxy taste. We’ll pass this on to our product team to look into.

Posted 16 hours ago

“The beak had broken on the penguin although it appeared to be well wrapped and packaged.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We’re glad the item was well wrapped, though we’re sorry the penguin’s beak arrived broken. We always encourage customers to get in touch via email or phone if you have an issue with your order or the product itself. We will always do our best to help!

Posted 1 week ago

“Chocolate are delicious but my order wasn't sent out on time and missed the birthday date that they were supposed to arrive for. When I contacted my order was sent out but was quite disappointed given the price that my order was missed until I followed up”

Helpful Report

Posted 3 weeks ago

We’re very sorry your order didn’t arrive on time and understand how disappointing that must have been, especially for a special occasion. We are glad your order was eventually sent. Your feedback is important to us, and we’ll use it to improve our service in the future. Apologies again for the inconvenience.

Posted 2 weeks ago

“At the price point I was expecting better quality of chocolate and fullness of flavour in the fillings. Everything tasted similar. Cute and thoughtful packaging.”

Helpful Report

Posted 3 weeks ago

Thank you for your honest feedback. We’re sorry to hear the chocolates didn’t meet your expectations in flavour. We really appreciate your comments, and we’re glad to hear you liked the packaging.

Posted 2 weeks ago

“Good quality chocolates,delivered on time but wow the prices are extortionate for what they are,only got it as it was a gift”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad you liked the chocolates and that they arrived on time, though we’re sorry the price point didn’t meet your expectations. The cost of cocoa has increased so much the last few years and we don't avoid this by reducing the cocoa content, like others do!

Posted 2 weeks ago

“Chocolates themselves were inventive and excellent, but having taken out a 6 months subscription for my wife I was a bit disappointed to find that even before I'd given her the present Chococo were emailing me to tell me how much better value I could have had if I'd just waited until after Christmas for your various sale offers. My choice but if left a bit of a bad taste in my mouth, which is not what you want with chocolates.”

Helpful Report

Posted 1 month ago

“Delivery was quick and efficient, the website could be improved, the chocolate was not great. Seems the cost is largely covering packaging and marketing. Similar delivery gifting services do it better, like the packaging box also being a card that you can pick the design and add a message too enhancing the provision.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad to hear delivery was quick and efficient, but we’re sorry the chocolate and website didn’t meet your expectations. We appreciate your comments on packaging.

Posted 3 weeks ago

“Unfortunately, we didnt get to sample them. I bought them as a gift on 12th December for my parents who were regular Hotel Chocolate customers, until the change in their product ( making it sweet) - by the time they were opened they were past their use by date. Not sure why the date is so brief”

Helpful Report

Posted 1 month ago

Thank you for your honest review. We're sorry to hear that by the time your recipients opened the box they were past their eat by date. The Award Winners Box you purchased is a fresh box - using fresh ingredients -which we try to highlight as much as we can on the website. We even show the date it will need to be eaten by, when you're viewing the product on the website.

Posted 3 weeks ago

“Chocolates delicious as always. However do not think the extra expense of the doors on the advent calendar is worth it. As it comes with a menu it’s not like it’s a surprise. Probably won’t purchase again next year at that price point.”

Helpful Report

Posted 1 month ago

Thank you for your honest feedback. We’re really pleased to hear you enjoyed the chocolates. We appreciate your thoughts on the advent calendar format and pricing, and this is something we’ll be carefully reviewing. Thank you for taking the time to share your experience.

Posted 1 month ago

“quite difficult to work out which chocolates are which from the diagram, the patterns on top of the chocolates are all very similar and the colours don't tend to match the diagram very well.”

Helpful Report

Posted 1 month ago

Thank you for your honest feedback. We can appreciate the similarity of some of the patterns. With our decorators doing all of their decorating by hand, it's difficult for all chocolates to be exactly the same as the diagram.

Posted 1 month ago

“They were perfectly fine, but we were expecting something a bit more for £50 inc delivery to be honest.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your honest feedback and we’re sorry to hear our chocolates didn’t quite live up to your expectations. Many of our filled chocolates have won awards, and we have a lot of loyal fans, but if they're not for you, then we understand that we can't win them all!

Posted 1 month ago

“Oredered the advent calendar. Packaging is lovely and can't deny the beautiful craftmanship. The flavours didn't really come through on the ones we've tried so far (perhaps it's an old batch?) but think the sugar balance is perfect, as in not too sweet.”

Helpful Report

Posted 2 months ago

Thanks for the honest feedback on your advent calendar. We're glad to hear you appreciated the effort that goes into making our chocolates. I hope the tasty flavours have come through more as the months gone on!

Posted 1 month ago

“The fact that my order was for an advent calendar and you ask for feedback about it on 30th November doesn’t convince me that Chococo is particularly aware of their customers nor their products! Alternatively, this is yet another demonstration of poorly considered customer feedback requests! Sure the chocolate will be delicious, stop being so desperate!”

Helpful Report

Posted 2 months ago

“Nice chocolate but some of the flavours were too subtle and couldn’t distinguish the flavours Too expensive”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback. We’re glad you enjoyed the chocolate, but we’re sorry to hear some of the flavours didn’t come through as strongly as you’d hoped and that you felt the range was too expensive. We really appreciate your comments - they help us keep improving - and we hope we can tempt you again in the future with something that feels just right.

Posted 2 months ago

“Chocolate was mostly good however I was a bit disappointed with the 'gift wrapping' which I paid extra for, it was only a thin bit of tissue paper which you'd kind of expect to be in a parcel anyway..”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We’re glad you enjoyed the chocolate, but we’re sorry to hear there was disappointment around the gift wrap. The “With Love” gift sleeve you selected is a printed cardboard wrap shown on our website, rather than traditional wrapping paper, and the tissue paper is simply part of our standard packing process. If the gift sleeve was missing from your order, our customer care team would have been very happy to put that right, so please do reach out if this was the case. Thanks again for taking the time to share your review.

Posted 2 months ago

“I bought these chocolates as a gift. The pesetation was superb but the pachaing had signs of some wear and tear sustained I suspect in transit which was not ideal. The delivery was prompt hoever.”

Helpful Report

Posted 3 months ago

Thank you for your review and we’re so sorry to hear that your gift didn’t arrive in perfect condition. It sounds like the packaging was damaged in transit. If you’d got in touch with our friendly customer care team, they would have been very happy to put this right for you.

Posted 3 months ago

“While I enjoyed most of the flavours in my selection box (port and fig should not be seen together), my biggest criticism is the size of the chocolates - they are tiny. Considering they cost an average of 1.16GBP each (not including delivery) I'm not sure they are good value for money. I'm glad I tried Chococo, bit I don't think I'll be back.”

Helpful Report

Posted 3 months ago

Thanks for your feedback. We’re glad you enjoyed most of the flavours, even if the 1⭐️ Gold Great Taste Award Winner Port & Fig wasn’t for you! Sorry to hear that you thought our chocolates were small. The moulds we use are standard within the fine chocolate industry. Each chocolate is hand-crafted, hand-decorated, and hand-packed using the finest ethically sourced ingredients, which we believe makes them worth every penny. We appreciate you giving Chococo a try and sharing your thoughts.

Posted 3 months ago

“I do wish the “mixed” boxes contained less dark chocolates. The dark is quite “bitter” and there are combinations that seem to be layers of dark on dark. Maybe that’s an individual, subjective viewpoint on my behalf. And I should stick to the milk selections.”

Helpful Report

Posted 3 months ago

Thanks for the honest review! But it sounds like you've solved the mystery yourself - Our Fresh Milk Chocolate Selection might be just up your street! Taste is definitely personal, but we’ll keep your feedback in mind as we look at how we balance our mixed boxes.

Posted 3 months ago

“I cannot review your chocolates as they were a birthday present for my daughter-in-law. However I can comment on the ordering and delivery processes. I indicated when ordering that the chocolates were a present. Nowhere was I given the opportunity to write a gift card, so I had to warn my son about their arrival and who they were from. I wanted them delivered on her birthday, which I was told was possible. The date was the 27th September. I was then told they could not be delivered until 30th september. I then received a message stating that they would actually be delivered on 26th, which was not at all what I wanted! Overall, this has been a fairly unsatisfactory and shambollick process.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, and we're sorry the experience wasn't as smooth as hoped. The option to add a gift message is available at checkout, but it sounds like this may have been missed - we'll review how we can make it clearer. As for the delivery, all our dates are estimated (not guaranteed), and this is shown during checkout, on the order confirmation, and again in the despatch email. Your order was placed close to our daily cut-off and used 1st Class (ships next working day) shipping, but we were able to dispatch the same day, resulting in delivery a day earlier than the birthday rather than 3 days later. We really appreciate you taking the time to share your thoughts and hope the chocolates were well received.

Posted 4 months ago

“Box compartments too small to pick up chocolates - had to upend the box to get them out. Chocs didn't match illustrations particularly well so we had to take pot luck with what we picked. Chocolate itself had slightly lard-y texture. Maybe that's what good-qualirty chocs are like but we didn't care for them particularly. On the plus side, the packaging is lovely (apart from sizing & pictures) and they arrived on time. Sorry but we won't be ordering again.”

Helpful Report

Posted 6 months ago

Thank you for your feedback, we really appreciate you taking the time to share your thoughts. We're sorry to hear that the box layout and presentation didn’t meet your expectations. On our enclosed menu card, we do recommend lifting out the grid dividers if you're having difficulty picking up the chocolates; this usually makes access much easier without needing to upend the box. As our chocolates are individually hand-decorated, the illustrations on the menu are intended as a visual guide rather than exact representations. In terms of texture and flavour, all of our filled chocolates are handcrafted using the finest single origin couvertures, including our award-winning 47% Colombia Milk and 72% Ecuador Dark chocolates. We appreciate that taste is subjective and are sorry that this particular style wasn’t to your preference. We're glad to hear you liked the packaging and that your order arrived on time, and we're grateful you gave our chocolates a try.

Posted 5 months ago

Chococo is rated 4.8 based on 8,667 reviews