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Chococo Reviews

4.8 Rating 7,762 Reviews

94 %

of reviewers recommend Chococo

Company Reviews

Product Reviews

4.8

Based on 7,762 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 7th April 2024

Chococo 5 star review on 2nd April 2024

Chococo 5 star review on 30th January 2024

Chococo 5 star review on 30th January 2024

Chococo 5 star review on 2nd December 2023

Chococo 5 star review on 22nd October 2023

Chococo 5 star review on 15th October 2023

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing. The chocolate egg arrived completely shattered, obv some work required on wrapping. As it was a gift I only found it on Easter day. Would have given 5 stars if it was not for that”

Posted 2 weeks ago

We're so sorry to hear that your egg arrived damaged. This is really sad and clearly disappointing, and certainly not how we want our lovely chocolate to arrive. All our chocolate gifts are despatched in perfect condition, as we take the utmost care in wrapping them. But if any items are unfortunately broken in transit, we would encourage customers to contact us if they notice anything wrong with their order as soon as possible after receipt, or within 2 weeks of a key event such as Easter, so that we have a chance to put things right.

Posted 1 week ago

“Bought a large honeycomb (what's the extra 'e' doing in your spelling?!) egg as a gift. It was a decent egg but nothing special unfortunately - for the price, it was a bit disappointing.”

Posted 2 weeks ago

Honeycombe Chine in Bournemouth is very near to where Chococo originates from, hence the play on words. Nothing special? It was one of Cosmopolitan's 'Best Large Easter Eggs 2024' and was featured in 'The Best Luxury Easter Eggs 2024' in Grazia. We think that's pretty special!

Posted 2 weeks ago

“Some of the boxes the chocolates arrived in were crushed and some of the chocolates broken.”

Posted 2 weeks ago

“Goods damaged on arrival”

Posted 1 month ago

“Disappointed in these high priced chocolates. They all taste the same! Good smooth dark chocolate Far too expensive, will nit be buying again.”

Posted 1 month ago

We're sorry to hear of your disappointment. We're renowned for our imaginative fillings in our hand-crafted chocolates, made from local ingredients, so we're sorry you didn't enjoy them.

Posted 1 month ago

“One egg arrived in pieces. We will keep for ourselves. Other looks good for grandson”

Posted 1 month ago

Oh no, we're sorry to hear this. Our lovely Customer Care team are on hand to help with any delivery issues - just give them a call or drop them an email and they'll do all they can to put this right for you.

Posted 1 month ago

“I thought I would give the mystery box a try, disappointingly it only contained chocolate shapes both solid and hollow, all left over from Christmas. I will buy from chocoholic again as their chocolates are delicious but I won't get a mystery box again!”

Posted 2 months ago

Our different sized Mystery Boxes come jam-packed with handcrafted chocolates and are a great way to explore our range for a special discounted price. They can contain items from right across our range, including handcrafted chocolates, seasonal items, sale products and everything else! They all feature an assortment of flavours and grades of chocolates and are the perfect introduction to the full Chococo range. The fun is in the mystery!

Posted 2 months ago

“Lovely hot chocolate”

Posted 2 months ago

Thank you

Posted 2 months ago

“Absolutely delicious and original chocolates which I would have given a 5* rating if we could have got the chocolates out of their boxes without using tooth picks or similar”

Posted 3 months ago

Thank you, we're so thrilled that you love our chocolates. A handy hint for chocolate extraction is to lift out the cardboard grid dividers which hold the chocolates in place. We put this little tip on our boxes and menus, so sorry if you missed it, but using toothpicks is an inventive alternative 😁️

Posted 3 months ago

“Nice little gift. Well packaged and quick delivery. Unfortunately the chocolate itself leaves a lot to be desired. Tastes very cheap and nasty.”

Posted 3 months ago

We're so pleased you loved our packaging & service, but sorry to hear that our chocolate wasn't to your taste. Our chocolate is definitely not cheap or nasty - it's single-origin, slave-free, ethical, plastic-free, hand-crafted and hand-packed, all of which makes it far from cheap or nasty! And that's not just our opinion, but that of thousands of Chococo fans too. We're just sorry that you're not one of them 😢️

Posted 3 months ago

“The packaging is lovely but for the high cost the chocolate is nothing special and even found some of it offputting from wanting to try any of the others.”

Posted 3 months ago

Thanks for loving our packaging but sorry to hear that our chocolate wasn't to your taste. We have to beg to differ though, our chocolate is something special! It's single-origin, slave-free, ethical, plastic-free, we care about the taste of our finished chocolates, we also care about the bigger picture - about the provenance of our ingredients, whether local or global, and about the people who produce them, they're hand-crafted, hand-decorated and hand-packed, all of which makes it pretty special, but that's just our opinion 😊️

Posted 3 months ago

“The chocolates weren’t that brilliant and we didn’t at first realise that they had such a short shelf life.”

Posted 3 months ago

Sorry that you didn't fall in love with our chocolates. The webpage for the Large Fresh Selection Box shows the Eat By date, states that the box contains fresh ingredients and that they need to be eaten quickly. The messages are repeated in various forms to make it as obvious as possible, so we're sorry if you missed that information.

Posted 3 months ago

“Delivery was good and appreciated heads up that package was branded. The box of chocolates is a gift but looks nice. The chocolate salami looks the part but doesn’t look as good as the pics when you cut it and is not as nice tasting as I’d hoped, but all tastes are different!”

Posted 3 months ago

Thank you, we're pleased that everything went well with your order and thank you for gifting Chococo. Sorry that the Chocolate Salami wasn't to your taste though. Our Chocolate Salami was a 2 Gold Star Great Taste Award winner in 2018 and is handcrafted with our house 72% Ecuador origin dark chocolate, which itself was a 2023 Gold Great Taste Award winner - that's a lot of Great Taste in one Chocolate Salami!

Posted 3 months ago

“I placed the order for 2 boxes of 25 Chococo in the first week of December. I had read on the website "somewhere" that these were cream chocolate, they had a short shelf life. However, I was very disappointed to receive the order with 22nd December as sell-by date. These were Christmas presents and I had the embarrassement to tell the recipients to consume as soon as possible. This date should have been highlighted on the order page and I would have waited for a few days before ordering.”

Posted 3 months ago

All our fresh chocolates have several clear messages their individual product pages showing the Eat By date, that they contain fresh ingredients and that they need to be eaten quickly. The message is repeated in various forms to make it as obvious as possible, so we're sorry if you missed these and for any embarrassment. To order in advance to gift at a later date, you don't need to wait to order, simply need to select our 1st Class Preferred delivery option as you go through checkout and we'll despatch later using the freshest chocolates.

Posted 3 months ago

“For the price I didn’t feel as though I got value for money. I was expecting a bigger penguin and was disappointed with the actual size.”

Posted 3 months ago

Thank you for your review and we're sorry to hear that you were a little disappointed. The height and weight was clearly shown on the main product information page on the website, so we're sorry if you didn't notice it.

Posted 3 months ago

“Chocolates arrived later than the original estimated date and I had to chase you for an update.”

Posted 3 months ago

Our delivery dates are estimated but I can see your parcel arrived one day later than the original estimated date. We hope you loved our chocolate and the wait was worth it.

Posted 3 months ago

“The chocolates were purchased as gifts so I am unable to rate as per quality of the chocolates, but I expected both the chocolates and the boxes to be larger than those which arrived and in this to impress those who would receive the gifts. The photographs of the chocolates are very misleading where size is concerned. I did look at the chocolates and they were smaller than average chocolates. In this they are rather expensive for content and presentation, and I doubt that my relatives will appreciate the gesture or realise the hand made exclusiveness of them.”

Posted 5 months ago

Thank you for gifting Chococo, but we are sorry to read your comments. The images on our website are true photographic images of actual boxes and actual chocolates, and are in no way misleading in terms of size. There are even videos! The chocolates are made in the same sized moulds used by many other hand-crafted chocolate makers. When you say 'average chocolates', we have to presume that you are referring to mass produced, cheap chocolates made with sugar and palm-oil loaded chocolate and synthetic ingredients in plastic boxes. Your relatives should realise the hand-crafted exclusiveness of our chocolates as our boxes, menu and inserts shout about it ... we're proud of it! They'll certainly know when they try them.

Posted 4 months ago

“Disappointing taste - not very 'chocolatey', and very hard texture.”

Posted 5 months ago

We're sorry to read this. The Hazelnut Gems have a roasted hazelnut encased in our 2 Star Gold Great Taste Award-winning 65% Mega Milk Chocolate, so by their very nature, might be considered relatively solid to bite into. Our our 'dark milk' Mega Milk chocolate is handmade of single origin chocolate made by our raise trade partners Chocolaterie Robert in Madagascar, from Grand Cru de Sambirano cocoa beans and it contains 65% cocoa (which is more than even many dark chocolates out there), 27% milk and just 8% added sugar.

Posted 4 months ago

“Chocolates are too hard. Some of the flavours are excellent.”

Posted 5 months ago

Sorry to hear this, but we hope you're not trying to eat them straight from the fridge. This will make some of the more solid chocolates harder to eat. The shells and bases of our chocolates should be quite thin, so sorry if some were thicker than you were expecting.

Posted 5 months ago

“For the second time , I have not recieved the promised discount voucher code for future purchases . I have bought chocolate gifts since my last order but went elsewhere due to disappointment in being let down . Last time I enquired in store about retrieving the discount code but they were unable to help . Your chocolate is fantastic but I think the IT needs tightening up to avoid disappointment and losing trade .”

Posted 5 months ago

Our customer care team are here to help with any issues or queries you have and you can contact them by phone or email. We don't promise discount codes for future purchases so we're not sure what this is about. We have already confirmed by email that you cannot get your Chococo Chocolate House loyalty card stamped instore for purchases made online, but again, if you need any clarification, please do get in touch with our customer care team.

Posted 5 months ago

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Chococo is rated 4.8 based on 7,762 reviews