Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,668 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,668 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 9th January 2026

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not like the chocolate snowmen at all”

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Posted 3 years ago

Sorry to hear this, but we hope that you still loved all the other items that you ordered.

Posted 3 years ago

“Sorry to say they arrived with nearly half of the chocolates turned over. I’m glad I checked as one box a gift and the other for me. I had to painstakingly remove them and the paper case as couldn’t just flip them over as the slots very tight and I didn’t want to damage them. Even put glove on so as not to warm them up with my hands or dislodge the details or artwork. It was a shame as lost that wow factor on opening. I’ve ordered them in the past and received too so this was a first and both boxes had a good half of the chocolates flipped!”

Helpful Report

Posted 3 years ago

We're sorry to hear this. It's unusual for the chocolates to move so much in transit - as you say they have a very snug fit in the cardboard grid dividers, but they are always carefully placed the right way up when they're packed. We can only assume there was some over-exuberant parcel movement in transit! Thank you for taking such care in repositioning them for the box you were gifting 💛️

Posted 3 years ago

“Ordered 2 items. One was not what I ordered. Should have been told it was out of stock. Alternative was dispatched to recipient but I wasn't told. Otherwise good service”

Helpful Report

Posted 3 years ago

Sorry to hear that something went wrong with your order. We don't usually substitute items if something's out of stock and we didn't have any stock issues at the time of your despatch, so this is strange. If you'd contacted us at the time, we would have been able to resolve any queries or issues you had with what was received.

Posted 3 years ago

“Should support different delivery companies don't like that I pay for next day and it can't be achieved. Some items weren't individually packed I guess I skim read and misread it was a suggestion. Maybe leave suggestions off the description to avoid confusion. The chocolate boxes were great but really hard to get the chocolate out. Some caramel ones broken in the box due it being difficult to take out. That was feedback from all that took from the box. I guess moods change when it is frustrating to take out. :) Chocolates are nice by the way but not my mood.”

Helpful Report

Posted 3 years ago

Sorry for your frustration. We don't actually offer a next day delivery service at the moment; you selected 1st class 'ships next working day' service and as you ordered on a Friday evening, we shipped it on the Monday, so we did as we promised. We're not sure what you mean about items being individually packed as each item has its own packaging, then the full order is shipped in one box to your door. With regard to extracting your chocs from the box, there's a handy hint on the menu card suggesting you remove the cardboard grid if you find it difficult and there's also an FAQ about it on our website. The grid is there to help stop the chocs from moving in transit.

Posted 3 years ago

“I ordered the Turkish delight for myself and another person but either of us liked it. There wasn't much flavour from the centre. For the price bit disappointing.”

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Posted 3 years ago

Sorry to hear that our Turkish Delight was disappointing. We started covering our Turkish Delight in dark chocolate after repeated requests from customers in our original Swanage shop for chocolate-covered versions of this traditional sweet treat. We only work with classic lemon & rose-flavoured Turkish Delight imported from Turkey and then smother it in our house dark chocolate. It's a classic flavour combination and an annual bestseller.

Posted 3 years ago

“The honey Combe is not very crunchy anymore. It turns into a dust when I brake the egg, almost as if it’s slightly damp or that it’s been sitting for a while. I am guessing it is because the eggs are older as from Easter. But still tastes good.”

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Posted 3 years ago

Oh no, it sounds like air might have got to the honeycombe, but as you say it will still have been delicious ... and you paid a rock bottom price for an exquisite hand-crafted Easter egg in our sale!

Posted 3 years ago

“Rather small for the price. Could have been darker and squishier.”

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Posted 3 years ago

Thank you for your feedback. We use our 72% Ecuador-origin dark chocolate to make our Squidgy Pecan Chocolate Brownies and weighing in at nearly half a kilo, we think that's quite a lot of squidgy more-ish yummyness hand-baked to order.

Posted 3 years ago

“I really love your chocolate and have ordered several times for gifts for my family :) unfortunately this box had a lot of strange flavours which didn't taste so nice. We would love for the box to be more like a few years ago which had lots of tasty/ more normal flavours, particularly the intertesting caramels, pralines and fruit flavours. Kind regards, Fay”

Helpful Report

Posted 3 years ago

Thank you for your feedback and sorry to hear that you didn't enjoy the flavours in this box as much as others. Our selection boxes are made up to templates from our main seasonal menu of approximately 40 different chocolates which are all handmade using the freshest local & ethically sourced ingredients on a cylical basis. We make in small batches and not all ingredients are always available, especially in these tricky times post-Brexit, but the flavours are always changing and will include a variety of favourite caramels, praline & fruity flavour combinations.

Posted 3 years ago

“whilst the chocolate itself was lovely with a good texture and dark chocolate flavour the extra flavours didn't match up. there was insufficient ginger and the chilli though pleasant needed to be stronger.”

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Posted 3 years ago

Well, you know what they say.... some like it hot!

Posted 3 years ago

“I bought 2 plates of 100% Madagaskar chocolate as well as a mixed easter shapes tube. Very good chocolate except there was definitely something wrong with the second plate of the Madagaskar chocolate. The first one was just as I expected, smooth and bitter but with a hint of fruity sweetness but the second one was much more bitter, grainy and had no fruityness at all which made me very sad because I love Madagaskar chocolate. I was so happy to find a place where they sell it as 100% but I don't know if I'll order again because I feel worried that I might get disappointed again.”

Helpful Report

Posted 3 years ago

Thank you for your review, and we're sorry to hear that one of your bars of 100% Madagascar wasn't up to scratch. It's very strange for one bar to be perfect and the other to not only have a different texture but to taste different. If you'd let us know at the time we could have had a look into it and put it right. We don't like any of our customers to be disappointed.

Posted 3 years ago

“Surprisingly high proportion of soft centre chocolates was disappointing. Would have preferred more truffles / nuts based chocolates than soft fondant like fillings. Otherwise good quality.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We use fresh cream and Raisetrade single-origin chocolate along with locally sourced ingredients to make our different ganaches, and many of our delicious hand-crafted beauties are award winners, but we don't have any fondant centres.

Posted 3 years ago

“Didn’t pipe the full message on it, and also wouldn’t really call it a giant bar.”

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Posted 3 years ago

Oh no, we're sorry if there was an issue with the personalisation on your bar, but if you'd let us know we would have been able to rectify it. We can't put things right if we don't know about it. 250g is pretty giant though, especially when it's handcrafted with 45% Venezuela origin milk chocolate; it certainly won't fit in your pocket!

Posted 3 years ago

“We have loved the individual chocolates from Chococo - from Chococake in Wimborne and are disappointed that we cannot buy them from there anymore. We ordered some online chocolate which arrived well packaged and tasted fine. I was disappointed that the chocolate flakes I ordered for hot chocolate contained additional ingredients particularly sugar and didn't taste as good as expected based on the amazing chocolates.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, and we're so pleased that you love our chocolate. The hot chocolate flakes you bought were milk chocolate, which by its very nature contains milk solids and sugar for sweetness, as is the case for all milk chocolate. At 45% (min) cocoa solids, our milk chocolate has a very high cocoa content compared with most, and with 18% milk solids, the sugar content is therefore very low compared with most others, at only 37%.

Posted 3 years ago

“Very well designed, loved the look of the egg and dinosaurs inside were really cool. However for the money I didnt think the chocolate was exceptional. Very nice, but I wouldn’t pay that price for one again.”

Helpful Report

Posted 3 years ago

Thanks, we're pleased you like the creativity and design of our egg and that you enjoyed the chocolate. Don't forget that the price of the chocolate isn't just reflected in the flavour, but in the ethical sourcing, planet-friendly packaging, hand-crafting, hand-decorating, and hand-packing - no plastic, no palm oil and no robots!

Posted 3 years ago

“Unfortunately the Easter egg was smashed to bits, presumably in the delivery process. This is unusual. I have had a number of deliveries previously which have been fine.”

Helpful Report

Posted 3 years ago

As we advised when we dealt with you directly about your broken egg, we have used our plastic-free packaging format now for a couple of years with only a tiny number of issues which are more to do with how the eggs are handled in transit rather than the fault of the packaging, so we're sorry for any disappointment. Thanks for letting us know privately how much of a Chococo fan your hubster is and how much he enjoyed his chocolate despite its less-than-perfect appearance.

Posted 3 years ago

“Arrived well packed. I brought 2 eggs on Easter Sunday upon opening the box to get to the egg it was wrapped in tissue paper upon opening the paper the eggs were cracked so when you picked them up the broke into many pieces. Does this matter when they are going to be broken up to eat well yes when there a present. The outer box was not damaged nor the box the eggs were in so they must have been cracked before packing.”

Helpful Report

Posted 3 years ago

Sorry that your eggs arrived broken; this isn't how we want our lovely chocolate to arrive. We don't want any of our customers to be unhappy, and we'd never knowingly send out damaged items. We've used our plastic-free packaging for a couple of years with only a tiny number of issues, which are more to do with how the eggs are handled in transit rather than the fault of the packaging. We do hope that the chocolate was still a pleasure to eat despite its less-than-perfect appearance.

Posted 3 years ago

“Hi, the actual chocolate with the honeycomb is very nice however when my wife opened it the egg was completely smashed which was very disappointing. The box showed no sign of any damage or impact.”

Helpful Report

Posted 3 years ago

We're pleased to hear that you enjoyed the chocolate and the honeycombe. Sorry that your egg arrived broken; this isn't how we want our lovely chocolate to arrive. We've used our plastic-free packaging for a couple of years with only a tiny number of issues, which are more to do with how the eggs are handled in transit rather than the fault of the packaging.

Posted 3 years ago

“Lovely packaging and environmentally friendly too,”

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Posted 3 years ago

Thank you.

Posted 3 years ago

“It was a gift sorry can’t help. It arrived on schdule. Thank you”

Helpful Report

Posted 3 years ago

Glad to hear it all went well and we're sure your gift recipient loved it.

Posted 3 years ago

“Chocolate tastes great but both Easter eggs arrived smashed. Disappointed as ruined the surprise.”

Helpful Report

Posted 3 years ago

Thank you, we're really pleased that you love our chocolate. However, we do wish you'd contacted us to let us know that your beautiful eggs had arrived smashed as we could have put things right for you, especially as your delivery arrived more than two weeks before Easter. Sadly reporting damages to a review site doesn't resolve anything, and neither you nor we are happy.

Posted 3 years ago

Chococo is rated 4.8 based on 8,668 reviews