Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,668 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,668 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 9th January 2026

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice chocolates but a lot of damage in transport, ordered almost £50 of chocolates wrapped up them up straightaway and then was left looking glum on wife’s birthday when most was damaged. Can’t be bothered complaining and getting stressed, but won’t be ordering again”

Helpful Report

Posted 2 years ago

It's great to hear that you enjoyed our chocolates. We're so sorry to hear that your order was damaged in transit leaving you glum on your wife's birthday, and we're also sorry that you couldn't be bothered to let us know. If you had, you certainly would have been much less stressed and we might have been able to put things right for you. Our customer care team are always on hand to help if things are less than perfect, and we will always do our best to rectify things.

Posted 2 years ago

“It’s ok, a bit bland.”

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Posted 2 years ago

Sorry to hear this.

Posted 2 years ago

“Apologies but the boxes are too repetitive - especially as I have a subscription. More variety would be bice”

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Posted 2 years ago

Thank you for your feedback on the subscription boxes. We change the contents of our subscription boxes every month to ensure that there's an ever-changing variety of flavours as well as showcasing our seasonal chocolates and chocs of the month, so there should always be variety. But we'll keep reviewing the contents to ensure that we get it right as we want you to continue to love them all!

Posted 2 years ago

“Hi it all looks very good apart from the bauble which is slightly messy but I'm sure will still taste delicious I know its all hand made but still a bit pricey! ❤️”

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Posted 2 years ago

Thank you, we're sure everything will taste delicious. Our Milk Chocolate Baubles are hand decorated with spatters and splashes, and everything we make is hand crafted from sustainable, ethical and slave-free chocolate, hand decorated and hand packed, so we think worth every penny.

Posted 2 years ago

“This is the second time I’ve ordered from chococo as I was very pleased the first time. Unfortunately this time the chocolates has become quite bashed around in the post and so when my husband opened the box they weren’t beautifully presented as in the picture. Many were on their side or upside down or leaking. I tried to correct them but it wasn’t really possible as they had come out of their wrappers etc and the sections in the box were quite small. The chocolates were delicious but disappointed about the presentation.”

Helpful Report

Posted 2 years ago

Sorry to hear that the contents of your box got shaken about in transit meaning they arrived in a less than perfect condition. If you'd let us know, then we would have been able to put things right for you. Our customer care team are always on hand to help if things are less than perfect.

Posted 2 years ago

“The product was good, delivery was disappointing as it was advertised as a letterbox gift but couldn’t be posted through the letterbox so didn’t arrive on the correct day.”

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Posted 2 years ago

We're so glad that you loved our brownies, but sorry to hear you were disappointed with the delivery. Our bakes aren't a letterbox gift, so sorry if you got the wrong end of the stick there. We've checked the tracking and can see that delivery was attempted on the date that delivery was requested but there was nobody there, hence delivery was reattempted the next day.

Posted 2 years ago

“Chocolate was ultimately fine but please tell your courier’s not to leave your parcels in someone’s garden rubbish bin. Doesn’t make for an appealing food gift!!”

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Posted 2 years ago

We're glad that the chocolates were enjoyed. However we're really sorry to see about the delivery, but thanks for letting us know. We'll take it up with Royal Mail as they certainly shouldn't be doing this!

Posted 2 years ago

“The chocolates were nice and chocolatey but lacked flavour. They all tasted the same.”

Helpful Report

Posted 2 years ago

Thank you, we're glad to hear you enjoyed our chocolate, but sorry that you didn't pick up on all the different flavours of our sumptuous fillings. This sounds like a worrying case of - dun, dun, duuuuun - Chocolates Eaten Straight From The Fridge (small scream)!! Please no, not straight from the fridge!! Just like cheese, the flavours are best if the chocolates are brought back to room temperature before being eaten.

Posted 2 years ago

“Disappointed, as not enough care taken for delivery. Although chocolates were very nice four had melted in the box leaving a mess, thank goodness they were not purchased as a present.”

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Posted 2 years ago

Sorry to read this as we thought we'd explained about our clusters. Some of our chocolates - Hazelnut Latte Cluster & Roasted Almond Cluster - might give the appearance that they have melted, but it's just they way they have been made; they're piped into the petit fours cases whilst melted, and then they solidify (so they're not round domes or gems like our other chocolates.

Posted 2 years ago

“Having to sign for a delivery doesn’t work for me. Royal Mail has v restricted collection hours for 4 days and not at a convenient time. Chocolates v good but due to the above I hesitate about recommending or another order as the arrangement is impractical.”

Helpful Report

Posted 2 years ago

We're so glad that you love our chocolates, but we're sorry to hear that Royal Mail tracked delivery service doesn't work for you. However you'll be pleased to know that a signature isn't required upon delivery and once you have your tracking number it's simple to change your delivery options before delivery is attempted (and after). You can specify delivery on a convenient day, to a neighbour or other local address or to a designated safe-place, as well as collection from a local Post Office.

Posted 2 years ago

“Not our order - a friend sent them as a birthday present but we kept getting mailing and ordering updates from Chococo as if we had done it! NOT appropriate for us to have these details including the cost!!”

Helpful Report

Posted 2 years ago

Thank you for your review for the recent gift you received, and we're really sorry to sorry to hear that all the email communication including the order confirmation was sent to you. The only way this can happen is if the person who purchased the gift used your email address instead of theirs when they placed the order. We only have one field for an email address, so it's not a case of switched information. There is an instruction on our checkout which states "If you are buying a gift, please put your email address in at the top, then the recipient's delivery address, then your billing address", so we're sorry your friend missed this.

Posted 2 years ago

“Lovely chocolates, but dismayed at the inability to order these to be delivered in a plain wrapper. I am informed by the company that branded boxes are used as a marketing tool. Does it really take that much effort or consideration to offer the option of a plain wrapper ? Telling me to have them delivered to a friend or neighbour really isn't the answer!”

Helpful Report

Posted 2 years ago

Thank you for appreciating our chocolates, but we're sorry about your frustration about us using branded boxes. As we explained, our business mentors recommended that our boxes should be branded to show pride in our brand. This is in line with many other premium businesses, especially in the food and drink sector. We make it clear on our "Chocs Away" email that the order will be packed in a branded box so that you can get to the door first if it's a surprise, and the information is also included in the FAQ's on our website. Whatever type of box your order is packed in - branded or unbranded - it will always have a Royal Mail tracking label on which includes our return address, so all it would take is one look at the label to see the box is from Chococo, and there's no way to avoid this. When you place your order, you can always request delivery to a different address - neighbour, friend, work address etc - and we can also change the delivery address up to the day before your order leaves us, and sometimes even on the day of despatch. There are also options with delivery once you have the Royal Mail tracking number as you can change your delivery options on Track & Trace using the Update Delivery Options button.

Posted 2 years ago

“I have the same feedback as the last time I brought a box of chocolates from Chococo The quality is amazing, but you do not get every type of chocolate in the box! I’ve read the discription and chocolate list and there are some missing but multiples of others. I find this very strange and being completely Honest, I feel like it’s a bit of a con. I expect a minimum of 1 of each type of chocolate advertised to be in the box. Can only think that some chocolates must cost chococo more money to produce and this is a money saving tactic”

Helpful Report

Posted 2 years ago

Thank you for your review and we're so glad that you love our quality, but sorry that you're not thrilled. The list of flavours contained in our boxes can be seen on the 'Important Information About This Product' dropdown on the product pages of our website. Substitutions of one flavour for another is sometimes necessary in the themed boxes especially as we make in small batches and not all ingredients are always available. On our website we try our best to explain the nuances which may occur in our boxes without having to constantly update contents and our menu cards as our making cycles change. We can absolutely assure you that the contents of our chocolate boxes are not decided upon as a money saving tactic but based on our current menu, chocolate type as well as what they look like in the box - hence we have templates that the packing team work to. We certainly don't want customers to feel that we're conning them, and if any customer is disappointed, we really want to be able to put it right, or at least explain where there may be some misunderstanding.

Posted 2 years ago

“Chocolate was good but only good which when paying £25 I was disappointed. Good flavour but nothing more than any other company that I've tried. Wouldn't want to recommend to others and won't be buying again anytime soon.”

Helpful Report

Posted 2 years ago

We're sorry to hear this. We're passionate about the quality of our chocolate and we only source fine single origin chocolate made with fine cocoa beans, pure cocoa butter and cane sugar, from companies who craft local fine cocoa beans into couverture chocolate in their countries of origin. It’s a shame as we have so many fans of our chocolate which is ethically sourced, hand-crafted and hand packed in plastic-free packaging, and worth every penny, but we also know we can't please all the people all the time, and at the end of the day, it's all a matter of personal taste.

Posted 2 years ago

“Taste ok, not as expected for the price. No greeting message for the father's day as agreed.”

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Posted 2 years ago

Thank you your review, and we're sorry if we didn't quite hit the mark for you. We craft all our chocolates by hand and we use the finest single origin chocolate blended with local and fresh ingredients. Slave-free, ethical chocolate and plastic-free packaging too, so worth every penny. It sounds like you may have missed the 'Save' button when you added a gift message to your order as we didn't receive the instruction to include one, so sorry if you didn't spot this.

Posted 2 years ago

“Slightly disappointed to be honest. We live Chococo and visit either Swanage or Horsham whenever we can. Normally we are very impressed but the box I purchased recently for my wife’s birthday was not great. Far too many Gin inspired chocolates and the weirdest bitter, salty dark chocolate thing which no one can possibly have tasted, it was revolting. It has put us off getting a box like this again.”

Helpful Report

Posted 2 years ago

Thank you for your review and it's great to hear that you're normally impressed when you visit our Chocolate Houses, however we're sorry to hear that you were disappointed with your box. Our online selection boxes are made up to templates from our main seasonal menu of approximately 40 different chocolates which are all handmade using the freshest local & ethically sourced ingredients on a cyclical basis. Substitutions of one flavour for another is sometimes necessary as we make in small batches and not all ingredients are always available. Our gin-flavoured chocolates have all won awards and are usually firm favourites, so we're sorry if there were more of these than you would have liked. We sincerely hope you'll give us another try so that we can re-ignite your Chococo joy.

Posted 2 years ago

“The Chococo webpage is nice, ordering and shipment was fast and easy. Quality of the chocolate itself is acceptable. I would consider buying again if I found the taste to be of higher quality.”

Helpful Report

Posted 2 years ago

We're so glad everything went well, but sorry if you feel that our chocolate's not for you. We're passionate about the quality of our chocolate and we only source fine single origin chocolate made with fine cocoa beans, pure cocoa butter and cane sugar, from companies who craft local fine cocoa beans into couverture chocolate in their countries of origin.

Posted 2 years ago

“The chocolate was ok but I'm sorry to say that personally, it wasn't any more than that. The flavours of the Milk Choc Bun bar were too subtle, but my main issue was that the chocolate was a little too smooth, almost slippery. I guess it's down to personal choice but the texture wasn't my cup of tea. I'm not sure it represented value for money compared with other choc options.”

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Posted 2 years ago

Thanks for your review, and sorry to hear that our chocolate wasn't for you. Our Limited Edition Milk Choc X Bun chocolate bar is crafted from 47% milk chocolate using Fino de Aroma cocoa beans grown in the Huila, Tumaco & Santander regions of Colombia, flavoured with allspice, cinnamon and nutmeg, and studded with sultanas. It contains more cocoa (and therefore less sugar) than most other milk chocolates for a deliciously creamy, yet rich, cocoa taste experience. But as you say, it's all a matter of personal taste.

Posted 2 years ago

“Chocolate was well received but without my message which was extremely embarrassing! The "Teams" follow up was a lecture in useing you website........not very impressive and the out of office reply was from Easter and these were Coronation chocolates . If they had a 2.5 rating I would have left that !”

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Posted 2 years ago

Thank you for gifting Chococo and we're sorry that you were unhappy with our responses, but we're glad the recipient enjoyed their chocolate.

Posted 2 years ago

“Most of the chocolates were nice, but quite a few didn’t taste of anything they said they were. I remember one labelled as being flavoured with rhubarb and vanilla, definitely didn’t taste either of those. Perfectly pleasant for the most part, but for the price I wouldn’t be buying them again.”

Helpful Report

Posted 2 years ago

Thank you for your review and whilst we're happy to hear you thought they were nice and pleasant, we're sorry that you won't be back.

Posted 2 years ago

Chococo is rated 4.8 based on 8,668 reviews