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Chococo Reviews

4.8 Rating 7,762 Reviews

94 %

of reviewers recommend Chococo

Company Reviews

Product Reviews

4.8

Based on 7,762 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 7th April 2024

Chococo 5 star review on 2nd April 2024

Chococo 5 star review on 30th January 2024

Chococo 5 star review on 30th January 2024

Chococo 5 star review on 2nd December 2023

Chococo 5 star review on 22nd October 2023

Chococo 5 star review on 15th October 2023

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived well packed. I brought 2 eggs on Easter Sunday upon opening the box to get to the egg it was wrapped in tissue paper upon opening the paper the eggs were cracked so when you picked them up the broke into many pieces. Does this matter when they are going to be broken up to eat well yes when there a present. The outer box was not damaged nor the box the eggs were in so they must have been cracked before packing.”

Posted 2 years ago

Sorry that your eggs arrived broken; this isn't how we want our lovely chocolate to arrive. We don't want any of our customers to be unhappy, and we'd never knowingly send out damaged items. We've used our plastic-free packaging for a couple of years with only a tiny number of issues, which are more to do with how the eggs are handled in transit rather than the fault of the packaging. We do hope that the chocolate was still a pleasure to eat despite its less-than-perfect appearance.

Posted 2 years ago

“Hi, the actual chocolate with the honeycomb is very nice however when my wife opened it the egg was completely smashed which was very disappointing. The box showed no sign of any damage or impact.”

Posted 2 years ago

We're pleased to hear that you enjoyed the chocolate and the honeycombe. Sorry that your egg arrived broken; this isn't how we want our lovely chocolate to arrive. We've used our plastic-free packaging for a couple of years with only a tiny number of issues, which are more to do with how the eggs are handled in transit rather than the fault of the packaging.

Posted 2 years ago

“Lovely packaging and environmentally friendly too,”

Posted 2 years ago

Thank you.

Posted 2 years ago

“It was a gift sorry can’t help. It arrived on schdule. Thank you”

Posted 2 years ago

Glad to hear it all went well and we're sure your gift recipient loved it.

Posted 2 years ago

“Chocolate tastes great but both Easter eggs arrived smashed. Disappointed as ruined the surprise.”

Posted 2 years ago

Thank you, we're really pleased that you love our chocolate. However, we do wish you'd contacted us to let us know that your beautiful eggs had arrived smashed as we could have put things right for you, especially as your delivery arrived more than two weeks before Easter. Sadly reporting damages to a review site doesn't resolve anything, and neither you nor we are happy.

Posted 2 years ago

“Excellent chocolate but the name on the personalised message on the slab was spelt incorrectly, despite being written out correctly on the order.”

Posted 2 years ago

Oh no, we're really sorry to see this, how embarassing! If you had let us know at the time then we might have been put it right for you. We really hope your Mum still loved the chocolate and knew that you'd sent it with love.

Posted 2 years ago

“Not much depth to the actual chocolate in this selection. Fat content seems to be what is missing and intensity of flavour. Felt I was eating a low fat or healthy alternative. Variety of filling was interesting but flavours while subtle drowned out a moderately weak chocolate. Wouldn’t buy again I am afraid.”

Posted 2 years ago

Thanks for your review and sorry our chocolate is not to your taste. We only use chocolate made with natural cocoa butter, not additional vegetable fat and definitely no palm oil. Our chocolate also has a much lower sugar content than most high street big names, which lets the true chocolate flavour through. Thanks for trying Chococo, and sorry that you won't be back.

Posted 2 years ago

“Undeniably good chocolate but £16 (inc packing) for 200g is ridiculously expensive.”

Posted 2 years ago

Thank you, we're thrilled that you love our chocolate, but we should clarify that the price you paid included delivery. Your Large Honeycombe Heart in Dark Chocolate was £12.50 and we are sorry you think this was expensive. We disagree, especially when you take into account where our chocolate comes from and what we do with it. We use direct-traded single-origin, Raisetrade chocolate produced in its country of origin (better than Fairtrade), which is fully traceable, trusted, sustainable, ethical and delicious! Oh, and no palm oil. We make the specical version of our honeycombe here at Chococo with agave nectar so it is also vegan-friendly. Once the honeycombe cools, we break it into chunks and mix it into our house 72% Ecuador single origin dark chocolate. If that's not enough, it's hand-wrapped in compostable cornstarch cello and hand-tied with a ribbon, then packed and posted in a fully recyclable box.

Posted 2 years ago

“Chocolates were well received and delicious. The brownie had too many salt crystals and for the first time ever, my 7 year old didn’t want to try anymore brownie after a few bites!”

Posted 2 years ago

Thank you, we're really pleased to hear that you loved our chocolates and we do hope that you'll be back for more. It's such a shame that your little one wasn't a fan of the brownies, but maybe they were a little bit too salty and rich for him. Our brownies are very rich and truffle-like - a few bites at a time is just enough for some folk, but others .... welllllll (*hides in the corner with chocolate around their mouths and all over their fingers....)

Posted 2 years ago

“Product amazing x Delivery poor :-(”

Posted 2 years ago

Thank you, we're so pleased that you love Chococo, but sorry to hear that things went a bit Pete Tong with your delivery. We do rely on Royal Mail for our deliveries and it's very sad when they don't hit the mark, and of course, it reflects on us. We'll always do all that we can to help things along if things do go wrong.

Posted 2 years ago

“Disappointing- lack lustre packaging and underwhelming taste”

Posted 2 years ago

We're really sorry you were disappointed. The packaging used for our slabs is plastic free and recyclable and clearly shown as such on our website photos. We don't think you can bring much lustre to a brown paper bag with a cornstarch window, but we can promise they were all hand-packed. Taste is a different thing entirely although is very subjective, and we do have to say each to their own. But we would also say that people who don't love Chococo chocolate are usually fans of cheap, mass-produced, low cocoa & high sugar chocolate. Sometimes, things just take a little getting used to.

Posted 2 years ago

“Unfortunately a over priced product, but very quick delivery”

Posted 2 years ago

We don't think that you can consider our chocolate overpriced when you take into account where our chocolate comes from, what we do with it, and how we get it to you. We use single-origin, Cocoa Horizons verified, 100% sustainable cocoa beans from Venezuela, made into chocolate for us to our own recipe, with very high cocoa solids at 45%. Oh, and no palm oil. Each Easter egg is made entirely by hand. We start by building up layers of milk chocolate in the mould, letting each layer set before adding the next and then we stud the inside of each half with big chunks of crunchy, sweet honeycombe, which we also make by hand with local honey. The two halves are carefully hand-sealed, then each egg is individually hand-decorated. No egg-making machines here at Chococo! If that's not enough love given to your egg, it's hand-wrapped in recyclable food-safe tissue inside its NEW 100% plastic-free recyclable kraft box. Of course, if you'd rather have cheap chocolate that exploits local workforces and ruins rainforests, padded out with sugar and added fats, made by machines and packed into plastic by robots, who are we to comment?

Posted 2 years ago

“The chocolate ginger box was this time disappointing and I really sadly couldn’t have told you that there was any element of ginger in them at all if I had to do a blind testing , this was particularly sad for me as I do adore dark chocolate with ginger”

Posted 2 years ago

Thank you for taking the time to send your review, and we're sorry to hear that you didn't find the ginger coming through very strongly in this box. We put big chunks of pure crystallised ginger into our delicate chocolate domes to make our Glorious Ginger chocolates to ensure the perfect ginger:chocolate ratio, so it's unusual for the warmth of the ginger not to be prominent.

Posted 2 years ago

“Loved some, others were a bit strange (to our tastes). Wasn’t expecting them to be as small as they were.”

Posted 2 years ago

Like everything in life tastes can vary, but pleased that some were loved.

Posted 2 years ago

“Lovely chocolate but unfortunately the heart chocolate box was in pieces when it arrived.”

Posted 2 years ago

Oh no, we're really sorry that your heart arrived broken - nobody wants a broken heart, especially for Valentine's Day. Whilst we take every care to pack everything so it does not damage in transit, sometimes we can't help how it is transported with Royal Mail. We care passionately about chocolate, our customers and the planet so feedback is always welcome

Posted 2 years ago

“My order was scheduled for delivery on Dec.20th,when it had not appeared on Dec.22nd I phoned the company,who eventually informed me that the parcel was probably held up in a Royal Mail sorting office,and as I would not now receive my order before Xmas(It was a gift!) they would replace my order with another and send it by Royal Mail 24 hr.Tracking system. The new order arrived on Dec.24th in time for Xmas for which I was very grateful. On Dec.29th I received a card from Royal Mail informing me that they have a parcel for me which cannot be delivered because the sender has not paid the postage. I assumed it was the missing Chococo order and paid £3.50 to have it delivered,which has happened today Jan.5th. However,there was only 1 box(I had ordered 2 originally!),so I am now confused as to whether the order was not carried out as I assumed it would be,or someone at the Royal Mail sorting office has decided that they fancied 1 of the boxes for themself! Either way,the experience has left me wondering about whether I would use this company again. A bit disillusioned!!”

Posted 2 years ago

Oh no, what a shame, we are sorry you feel like this. Sadly, very occasionally, once one thing goes wrong, everything seems to go wrong (perhaps especially in the last posting days before Christmas)! If you'd contacted our Customer Care team to let us know about the missing postage, we would have had the chance to reimburse you and say sorry properly.

Posted 2 years ago

“Whilst I very much enjoy Chococo chocolate, I was disappointed that you seem to have discontinued the large dark selection. In the absence of this, I bought the vegan dark selection and it was really not up to the standard I would have expected. Overly sweet and just didn't feel special. Would I order again? Hmm, mot sure.”

Posted 2 years ago

Thank you for your feedback on our vegan festive selection, and sorry to hear that it wasn't to your taste. We worked hard to develop an exciting and unusual vegan festive selection of 25 different Christmassy flavours that was enjoyed by vegans & non-vegans alike. We discontinued our large dark fresh selection boxes simply to ensure that our boxes always contained a good selection of ever-changing flavours and to avoid duplications, but as we increase our plant-based range, we may be able to bring it back.

Posted 2 years ago

“Flavours bit hit and miss for my partner and the lack of any info on what's in the box is pretty annoying. Hasn't really been the treat it was meant to be.”

Posted 2 years ago

Oh no, sorry they weren't to your partner's taste. You should have let us know the menu was missing from the box so we could send you one by email - you may have enjoyed them a bit more if you'd known what they were.

Posted 2 years ago

“Chocolate robots looked really awesome and packaged well. Overall a well received and unique gift. Not the tastiest chocolate though unfortunately”

Posted 2 years ago

Thanks, we're so pleased you liked the look of our robots, but sorry they weren't to your taste.

Posted 2 years ago

“The deliverer wouldn't leave it as I was out. This entailed a time-consuming trip to the post office. The delivery charge was over a third of the cost of the chocolate penguin which, I'm sure, will be lovely. However as to whether I'll order online again? Thanks but No Thanks!”

Posted 2 years ago

Sorry that you will not be ordering again from us, apologies that Royal did not leave your parcel with you. Many apologies

Posted 2 years ago

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Chococo is rated 4.8 based on 7,762 reviews