Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 9,085 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 9,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 3rd September 2026

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Battered box makes one egg ungiftable.”

Helpful Report

Posted 7 months ago

Thank you for your review. We’re sorry the box arrived damaged and couldn’t be gifted. I hope you contacted our customer care team to see if they could've helped in any way. Thank you for your feedback.

Posted 6 months ago

“Ordered the chocolates and brownie for Valentine's Day, but only the brownie was posted to us. We made contact and the chocolates were sent. The food was excellent as usual and the error quickly rectified, but it missed Valentine's Day and it was a hassle to sort out.”

Helpful Report

Posted 8 months ago

Thank you for your honest feedback. We’re glad to hear that the issue was quickly resolved and that you enjoyed the chocolates and brownie. We’re truly sorry that the delay meant your Valentine’s Day plans were affected, we completely understand how frustrating that must have been.

Posted 8 months ago

“We had out first ever little box of Chococo chocolates to test them out and they were , in general, delicious. However , in a box of 9, we were a bit disappointed to find that 2 were coffee-based (which we don't like....and I imagine, others might agree) so giving it 3 stars for variety.”

Helpful Report

Posted 8 months ago

Thank you for sharing your honest feedback. We’re glad to hear that, overall, you enjoyed the chocolates! We truly appreciate your note about the coffee-flavoured ones we understand that everyone’s tastes are different, and we’ll take this on board as we consider future assortments.

Posted 8 months ago

“Milk chocolate was waxy tasting in my opinion . This is in response to. Request to send in a review”

Helpful Report

Posted 8 months ago

Thank you for sharing your feedback. We’re sorry to hear the milk chocolate didn’t meet your expectations and you thought it had a waxy taste. We’ll pass this on to our product team to look into.

Posted 8 months ago

“The beak had broken on the penguin although it appeared to be well wrapped and packaged.”

Helpful Report

Posted 9 months ago

Thank you for your review. We’re glad the item was well wrapped, though we’re sorry the penguin’s beak arrived broken. We always encourage customers to get in touch via email or phone if you have an issue with your order or the product itself. We will always do our best to help!

Posted 9 months ago

“Chocolate are delicious but my order wasn't sent out on time and missed the birthday date that they were supposed to arrive for. When I contacted my order was sent out but was quite disappointed given the price that my order was missed until I followed up”

Helpful Report

Posted 9 months ago

We’re very sorry your order didn’t arrive on time and understand how disappointing that must have been, especially for a special occasion. We are glad your order was eventually sent. Your feedback is important to us, and we’ll use it to improve our service in the future. Apologies again for the inconvenience.

Posted 9 months ago

“At the price point I was expecting better quality of chocolate and fullness of flavour in the fillings. Everything tasted similar. Cute and thoughtful packaging.”

Helpful Report

Posted 9 months ago

Thank you for your honest feedback. We’re sorry to hear the chocolates didn’t meet your expectations in flavour. We really appreciate your comments, and we’re glad to hear you liked the packaging.

Posted 9 months ago

“Good quality chocolates,delivered on time but wow the prices are extortionate for what they are,only got it as it was a gift”

Helpful Report

Posted 9 months ago

Thank you for your feedback. We’re glad you liked the chocolates and that they arrived on time, though we’re sorry the price point didn’t meet your expectations. The cost of cocoa has increased so much the last few years and we don't avoid this by reducing the cocoa content, like others do!

Posted 9 months ago

“Chocolates themselves were inventive and excellent, but having taken out a 6 months subscription for my wife I was a bit disappointed to find that even before I'd given her the present Chococo were emailing me to tell me how much better value I could have had if I'd just waited until after Christmas for your various sale offers. My choice but if left a bit of a bad taste in my mouth, which is not what you want with chocolates.”

Helpful Report

Posted 10 months ago

“Delivery was quick and efficient, the website could be improved, the chocolate was not great. Seems the cost is largely covering packaging and marketing. Similar delivery gifting services do it better, like the packaging box also being a card that you can pick the design and add a message too enhancing the provision.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We’re glad to hear delivery was quick and efficient, but we’re sorry the chocolate and website didn’t meet your expectations. We appreciate your comments on packaging.

Posted 9 months ago

“Unfortunately, we didnt get to sample them. I bought them as a gift on 12th December for my parents who were regular Hotel Chocolate customers, until the change in their product ( making it sweet) - by the time they were opened they were past their use by date. Not sure why the date is so brief”

Helpful Report

Posted 10 months ago

Thank you for your honest review. We're sorry to hear that by the time your recipients opened the box they were past their eat by date. The Award Winners Box you purchased is a fresh box - using fresh ingredients -which we try to highlight as much as we can on the website. We even show the date it will need to be eaten by, when you're viewing the product on the website.

Posted 9 months ago

“Chocolates delicious as always. However do not think the extra expense of the doors on the advent calendar is worth it. As it comes with a menu it’s not like it’s a surprise. Probably won’t purchase again next year at that price point.”

Helpful Report

Posted 10 months ago

Thank you for your honest feedback. We’re really pleased to hear you enjoyed the chocolates. We appreciate your thoughts on the advent calendar format and pricing, and this is something we’ll be carefully reviewing. Thank you for taking the time to share your experience.

Posted 9 months ago

“quite difficult to work out which chocolates are which from the diagram, the patterns on top of the chocolates are all very similar and the colours don't tend to match the diagram very well.”

Helpful Report

Posted 10 months ago

Thank you for your honest feedback. We can appreciate the similarity of some of the patterns. With our decorators doing all of their decorating by hand, it's difficult for all chocolates to be exactly the same as the diagram.

Posted 9 months ago

“They were perfectly fine, but we were expecting something a bit more for £50 inc delivery to be honest.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your honest feedback and we’re sorry to hear our chocolates didn’t quite live up to your expectations. Many of our filled chocolates have won awards, and we have a lot of loyal fans, but if they're not for you, then we understand that we can't win them all!

Posted 10 months ago

“Oredered the advent calendar. Packaging is lovely and can't deny the beautiful craftmanship. The flavours didn't really come through on the ones we've tried so far (perhaps it's an old batch?) but think the sugar balance is perfect, as in not too sweet.”

Helpful Report

Posted 11 months ago

Thanks for the honest feedback on your advent calendar. We're glad to hear you appreciated the effort that goes into making our chocolates. I hope the tasty flavours have come through more as the months gone on!

Posted 10 months ago

“The fact that my order was for an advent calendar and you ask for feedback about it on 30th November doesn’t convince me that Chococo is particularly aware of their customers nor their products! Alternatively, this is yet another demonstration of poorly considered customer feedback requests! Sure the chocolate will be delicious, stop being so desperate!”

Helpful Report

Posted 11 months ago

“Nice chocolate but some of the flavours were too subtle and couldn’t distinguish the flavours Too expensive”

Helpful Report

Posted 11 months ago

Thank you for sharing your feedback. We’re glad you enjoyed the chocolate, but we’re sorry to hear some of the flavours didn’t come through as strongly as you’d hoped and that you felt the range was too expensive. We really appreciate your comments - they help us keep improving - and we hope we can tempt you again in the future with something that feels just right.

Posted 11 months ago

“Chocolate was mostly good however I was a bit disappointed with the 'gift wrapping' which I paid extra for, it was only a thin bit of tissue paper which you'd kind of expect to be in a parcel anyway..”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We’re glad you enjoyed the chocolate, but we’re sorry to hear there was disappointment around the gift wrap. The “With Love” gift sleeve you selected is a printed cardboard wrap shown on our website, rather than traditional wrapping paper, and the tissue paper is simply part of our standard packing process. If the gift sleeve was missing from your order, our customer care team would have been very happy to put that right, so please do reach out if this was the case. Thanks again for taking the time to share your review.

Posted 11 months ago

“I bought these chocolates as a gift. The pesetation was superb but the pachaing had signs of some wear and tear sustained I suspect in transit which was not ideal. The delivery was prompt hoever.”

Helpful Report

Posted 1 year ago

Thank you for your review and we’re so sorry to hear that your gift didn’t arrive in perfect condition. It sounds like the packaging was damaged in transit. If you’d got in touch with our friendly customer care team, they would have been very happy to put this right for you.

Posted 1 year ago

“While I enjoyed most of the flavours in my selection box (port and fig should not be seen together), my biggest criticism is the size of the chocolates - they are tiny. Considering they cost an average of 1.16GBP each (not including delivery) I'm not sure they are good value for money. I'm glad I tried Chococo, bit I don't think I'll be back.”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We’re glad you enjoyed most of the flavours, even if the 1⭐️ Gold Great Taste Award Winner Port & Fig wasn’t for you! Sorry to hear that you thought our chocolates were small. The moulds we use are standard within the fine chocolate industry. Each chocolate is hand-crafted, hand-decorated, and hand-packed using the finest ethically sourced ingredients, which we believe makes them worth every penny. We appreciate you giving Chococo a try and sharing your thoughts.

Posted 1 year ago

Chococo is rated 4.8 based on 9,085 reviews