Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,669 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,669 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 9th January 2026

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is lovely chocolate but does not float my boat not as creamy as I had hoped but white chocolate was lovely”

Helpful Report

Posted 2 years ago

We're so glad that you think our chocolate is lovely, but we're sorry to hear that it doesn't float your boat. It's probably worth mentioning that one of the slabs you had was dark chocolate and the other contained dark chocolate, so we wouldn't have expected either of them to be overly creamy.

Posted 2 years ago

“Chocolate is pretty good however delivery is shocking. Don’t bother paying extra to leave next day as it won’t. Ordered a week before Easter, arrived after Easter! I purchased the goods from chococo not Royal Mail.”

Helpful Report

Posted 2 years ago

Thank you, we're glad you enjoyed our chocolate, but we're sorry that Royal Mail let us down on this occasion. We despatched your order the next day as promised and used Royal Mail 24h tracked service, but as explained, this is not a guaranteed delivery. Unfortunately your parcel was slow moving through Royal Mail, and whilst we completely understand that you bought from us, we have to rely on our delivery provider and sadly we were both let down.

Posted 2 years ago

“Liked that it was plastic free packaging, taste was ok but not worth the high cost sadly. Also the egg was damaged, however this was more likely a courier issue.”

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Posted 2 years ago

Thank you, but we're sorry you didn't fall for our chocolate. If you'd let our lovely Customer Care team know about the damage, they could have sorted it out for you.

Posted 2 years ago

“The Egg was bought as a present for Easter, whilst we had timely arrival and the package did not appear at all damaged unfortunately and sadly the chocolate egg inside was found to be in numerous bits! Albeit the egg chocolate tastes good as were the chocolates inside.”

Helpful Report

Posted 2 years ago

So glad that you enjoyed the chocolate, but we're sorry to hear about the damage. If you'd let our lovely Customer Care team know they could have resolved the issue for you as we don't want any disappointed customers.

Posted 2 years ago

“'fraid to say that, though the chocolate tasted great, it gave me terrible heartburn and indigestion - unlike other inferior chocolate - perhaps too rich for me!”

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Posted 2 years ago

Oooerrr... this is an unusual one, we've not come across this complaint before! Sorry to hear about this, but perhaps it could have been quantity rather than quality?

Posted 2 years ago

“For over £30 I expected more. Small egg, but well made. Feeling disappointed when the box was opened.”

Helpful Report

Posted 2 years ago

There shouldn't ever be any size surprise with these eggs ... we clearly state the weight of the egg and the size of the box on our website, and you can get a good idea from the photo of the egg being held in a hand as well. We don't like disappointed customers, but sorry if you missed all the info.

Posted 2 years ago

“Was really underwhelmed by the quality , the dark chocolate egg had a horrible burnt flavour. Looked fantastic , tasted very poor”

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Posted 2 years ago

We're sorry to hear you didn't enjoy our dark chocolate egg. It was handcrafted using our signature 72% single estate dark chocolate made at origin for us by our direct trade partners Martinetti Cocoa in Ecuador from fine heritage Arriba cocoa beans grown on Hacienda Zoilita in the Los Rios region. This deliciously moreish, sustainable dark chocolate with purple fruit notes & a smooth soft finish is exclusive to Chococo shipped directly to us by sea - we love that 100% traceability from the farm to us.

Posted 2 years ago

“Chocolate drops very short dated”

Helpful Report

Posted 2 years ago

Sorry to hear this. If you'd contacted us we could have had a look into it for you and sent you some replacements. It sounds like it may have been an error on the Best Before label as we can assure you that chocolate doesn't hang around here for long!

Posted 2 years ago

“Please seek alternative packaging for your Easter eggs, mine arrived completely smashed and not in an egg shape at all. Considering I spent £30 on one product I am a little disappointed. I understand that it wasn’t your fault and that deliverers are very heavy handed but maybe some fragile stickers might help”

Helpful Report

Posted 2 years ago

Oh no! We wish you'd let us know about this and we could have put things right for you. We have used our plastic-free packaging format now for a couple of years with only a tiny number of issues which are more to do with how the eggs are handled in transit rather than the fault of the packaging, but we agree that some Fragile marking on the outer boxes is a great idea. We do hope that the chocolate was still a pleasure to eat despite its less-than-perfect appearance.

Posted 2 years ago

“I purchased as a gift for my mother, as I've always enjoyed Chococo products and packaging. Clearly her tastes differ from mine though, as she wasn't impressed. She told me that although the various different flavours all sounded very interesting she couldn't actually tell the difference between them. She ate them all and was grateful, but asked me not to buy them for her again in future. Oh well, you can't please everyone!”

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Posted 2 years ago

Oh, that's a shame, but we guess that you can't win 'em all .... we like how she ate them all before she decided they weren't for her 😉️

Posted 2 years ago

“Quite expensive for what you get. The chocolates were alright, just on the pricey side.”

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Posted 2 years ago

We craft all our chocolates & truffles by hand here at Chococo. We use the finest single origin chocolate blended with local and fresh ingredients wherever possible, and we don't use any additives or preservatives! We hand-decorate and hand-pack in plastic-free packaging. No machines, no robots and everything done by humans.

Posted 2 years ago

“Chocolate lovely, delivery was slower than expected”

Helpful Report

Posted 2 years ago

Thank you, we're glad that you loved the chocolate. Sorry that Royal Mail were a bit slow getting your parcel through to you, though.

Posted 2 years ago

“The recipient tells me that the chocolate was extremely good for being dairy-free. However, there was clearly an issue with insufficient packaging, the egg was absolutely destroyed by the time it arrived. Not the end of the world but very disappointing for the recipient given how impressive the intact eggs appear.”

Helpful Report

Posted 2 years ago

We're glad the chocolate was enjoyed, but sorry about the damaged egg. If you'd let us know about it at the time, we would have been able to put things right for you.

Posted 2 years ago

“Eggs are for a Easter Raffle , just thought boxes may have looked a bit more Sumptuous as eggs were expensive. Hopefully taste will be excellent.”

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Posted 2 years ago

Don't worry, there's no doubt that the eggs will taste excellent! We pack all of our Easter eggs in plastic free, 100% recyclable Kraft boxes with recyclable card wraps, and they look exactly like the photos on the website (we even give the box dimensions), so they would look exactly the same.

Posted 2 years ago

“Generally really good but didn’t include all of the award winners that they said would be there. Speculous and molasses were both missing unfortunately”

Helpful Report

Posted 2 years ago

Sorry that you missed two of the chocolates, but we will have substituted them for other award winners. On the rare occasion that we have to do this we only substitute with alternative award-winners .... in fact, we can't fit all of our award winners in one box, so it'll always be a winner! Our selection boxes are made up to templates from our main seasonal menu of approximately 40 different chocolates which are all handmade using the freshest local & ethically sourced ingredients on a cyclical basis, so occasionally we do need to make substitutions.

Posted 2 years ago

“Very small!!”

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Posted 3 years ago

We really hope that the Chocolate Heart Box with Strawberry & Balsamic Caramels were enjoyed, despite you thinking it small. We'd like to point out that the size & weight are shown in the 'Important Information About This Product' on the website, but maybe you didn't notice it.

Posted 3 years ago

“The Brownies were really nice, but they sent the wrong ones and they were late!”

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Posted 3 years ago

Thank you, we're so glad the brownies were enjoyed. We're real, live humans here at Chococo (none of your robots or machines malarkey), and on the rare occasion we can make mistakes, like sending the wrong type of brownie, but we did apologise for this and we did get it resolved for you. And as we explained, our 1st class delivery service is not guaranteed and has a 1-2 day delivery window. Sorry that it went a bit awry on this occasion.

Posted 3 years ago

“I ordered three boxes of milk chocolate turtles, but at least one of them was wrong - stated turtles on the box but contained white, milk and dark chocolate dinosaurs. So a bit disappointing, and I haven’t yet heard from one of the other recipients who was also expecting turtles. Hopefully you can see the evidence in the photo I’ve uploaded”

Helpful Report

Posted 3 years ago

Sorry that there was a problem with the item you received. Less a case of a wolf in sheep's clothing than dinos in a turtle wrap! Hopefully the chocolate was still enjoyed. If you'd let us know about this we would have been able to put it right for you and we would also have been alerted to the problem. Sadly, you're unhappy, and as you didn't give us the opportunity of putting it right, we're unhappy. We're humans here at Chococo, with humans making the chocolates and humans packing them. This does mean we can occasionally get things wrong but we're here to put things right, if only we get the chance.

Posted 3 years ago

“The advent chocolates don’t taste as great as the fresh and whilst I had expected that the difference was greater than I had hoped for the money. Not worth it at all. And also crammed into the box so difficult to get out. Wouldn’t buy these again a bit of a rip off and as the adventure calendar was just a piece of paper with numbers on…..”

Helpful Report

Posted 3 years ago

Oh no, we're sorry that you felt this way, but we have had very positive feedback on the flavours in this year's Advent Calendar. The moulds used the craft the chocolates, the boxes the chocolates are packed in, and the cardboard grids used are exactly the same size as we use for our fresh chocolates, so there was no difference here. If you have difficulty getting your chocs out, just take out a cardboard divider - simples! We even suggest this on our menus, as the grids are there to try to prevent the chocolates from moving in transit. And we're quite clear about it being an Advent Calendar with a difference i.e. without doors.

Posted 3 years ago

“Received parcel today. Bought item as special gift for friend. Feeling a little underwhelmed at present. Hopefully chocolates are worth every pound spent in taste as the presentation is very lacking.”

Helpful Report

Posted 3 years ago

We're sorry to hear this but we really hope your friend loved her box of chocolates. Most people do love our ethical, hand-crafted and hand-decorated chocolates made which are hand-packed in recyclable boxes.

Posted 3 years ago

Chococo is rated 4.8 based on 8,669 reviews