Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,523 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 25th November 2025

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautifully presented gifts. The person on the phone was very helpful. I'm sure my family will be delighted with these chocolates at Christmas. Thank you.”

Helpful Report

Posted 2 years ago

We're sure your family will love them, thanks for gifting Chococo.

Posted 2 years ago

“Since the big high street brand sold itself to the big American corp I’ve been looking for an alternative uk chocolatier for all my choc gifts and treats. I am impressed with everything I’ve received from Chococo so far and I’ll continue to support this great British business :) One comment though, please remove the branding from the outside of your postage boxes. It ruins the surprise.”

Helpful Report

Posted 2 years ago

Welcome to the Chococo family - we're so glad you found us! Long may we continue to impress you. We took advice from our business mentors, who have a vast experience of managing online businesses, and they recommended that our boxes should be branded to show pride in our brand. This is in line with many other premium businesses, especially in the food and drink sector, who have branded boxes. Our Chocs Away email also lets you know the box will be branded so you can get to the door first or arrange a secret squirrel delivery 🎁️

Posted 2 years ago

“Lovely chocolates as always, unfortunately 1 item broken in delivery (the fault of the delivery company rather than any problem with chococo) always a risk I suppose!”

Helpful Report

Posted 2 years ago

Thank you, but sorry to hear about the damage. We carefully pack all of our chocolate items in plastic-free packaging and fragile items are wrapped with extra tissue and paper packaging and they leave us in perfect condition. In the rare instance something arrives damaged, it's more about how it's been handled in transit than how they're packed.

Posted 2 years ago

“Fast delivery. Bought some hot choc flakes as part of a gift and they’re not labelled saying what they are unfortunately. Not a big deal, only as they’re a gift and it looks a bit odd to give them unlabelled.”

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Posted 2 years ago

Oh, that's got us a little flummoxed, we're so sorry this happened - it certainly shouldn't have! Please don't hesitate to get in touch with our Customer Care team with any issues like this, they're there to help.

Posted 2 years ago

“Gift message was not included so friend didn’t know who they were from”

Helpful Report

Posted 2 years ago

Thank you for gifting Chococo and sorry that the gift arrived incognito. We've checked your order and unfortunately there was no gift message saved to the order. You'll find the Add Free Gift Message dropdown as you go through checkout. All you need to do is click on the Save button once you've composed your message and that will save it to the order.

Posted 2 years ago

“Bit pricey compared to equivalent high street product and my girlfriend didn't really rate the taste. Sorry Chococo!”

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Posted 2 years ago

Oh, sorry to hear that. I guess we can't win 'em all.

Posted 2 years ago

“The quality of the chocolate is excellent. I had problems with the website and couldn't find the way to get the free box of chocolates. However, when I phoned a very helpful lady added these to my order. Unfortunately, the order was then sent with one item missing. After contacting you again this was sent under separate cover. This slightly marred the whole Chococo experience.”

Helpful Report

Posted 2 years ago

Thank you, we're thrilled that you love our chocolate, but sorry that the website experience and the despatch issue marred the experience for you. We try to make it as clear as possible how to get free items when we have a promotion, so we're sorry that this was difficult for you to navigate. All our orders are picked and lovingly packed by hand (no automated picking or packing) and whilst we always aim to ensure everything is 100% correct, we are all human at the end of the day. But we're glad we managed to get both of your issues resolved - our lovely Customer Care team are on hand to do just that.

Posted 2 years ago

“they are gifts for a friend allergic to milk, so i do not have any feedback I am afraid........”

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Posted 2 years ago

We're so pleased you were able to find delicious vegan-friendly chocolate goodies for your friend from us. Thanks for gifting Chococo 🎁️

Posted 2 years ago

“Although expensive for the quantity The oat dark chocolate was very good and the ingredients variant was undetectable. Like all dark chocolate I think dipping in hot drink helps release the taste that isn't always apparent or appreciated cold.”

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Posted 2 years ago

“After a bit of a shaky start, the customer service surpassed expectations and rectified the initial problem. Wouldn't order the vegan chocolates again but the seasonal box was delicious.”

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Posted 2 years ago

Thank you, we're so pleased we managed to sort things out for you and we're thrilled that you loved our Autumn Collection 😊️

Posted 2 years ago

“Very good. Great chocolate”

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Posted 2 years ago

Thanks 😊️

Posted 2 years ago

“Best chocolates available for the price. I was on the search for the ultimate chocolates and disappointed with the the upper class chocolatier box selections. The only comparable chocolates were Paul A Young's selection. Although they were very good they were very expensive. In summary Chococo are the best quality / value for money in my personal experience. My only downside is my attempt to try all the relevant seasons range and buying the larger boxes just gives me 2 chocolates ( sometimes 3) of the exact same flavour. I woukd happily pay a bit extra to get single chocolates covering the whole of that seasons range. Having said that, I hate to think of how much I've spent on Chococo chocolates since I first experienced them.”

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Posted 2 years ago

Thank you for loving Chococo. It sounds like one of our monthly subscriptions would be just the thing for you to try all of our seasonal flavours!

Posted 2 years ago

“Chocolates were really tasty😍 would definitely recommend for children or even yourself!”

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Posted 2 years ago

“Easy to use website and order. Delivered on time and in good packaging. Chocolates themselves were disappointing. Short use by date, chocolate is quite hard. Flavours sounded tempting and were nice.”

Helpful Report

Posted 2 years ago

We're pleased to hear that the ordering and delivery went well and we're thrilled that you enjoyed our flavours. The selections you chose were both fresh selections which do have a short shelf life, and we do make this as clear as possible on the product pages. Being fresh is one of our USP's.

Posted 2 years ago

“Have tasted lots of different chocolates.' And these are probably the best . Nothing more to add.”

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Posted 2 years ago

Thank you 💛️

Posted 2 years ago

“Enjoyable chocolates with some unusual flavours.Particularly enjoyed the toffee apple.Criticisms would be the short shelf life(though I understand this)and I also found it difficult to match the picture to the chocolate.”

Helpful Report

Posted 2 years ago

Thank you we're so glad you enjoyed our chocolates. The selection you chose was a fresh selection which does have a short shelf life, and we do make this as clear as possible on the product pages. Being fresh is one of our USP's.

Posted 2 years ago

“Fabulous chocolate as always. But this was a present and the gift message was missing from the parcel so the recipient didn't know who it was from!”

Helpful Report

Posted 2 years ago

Thank you for choosing Chococo for your chocolate gifts, but we're sorry to hear about the missing gift message. It sounds like these weren't saved to the order before it was placed. You just need to click on the Save button once you've composed your message and that will save it to the order. We hope that you'll continue to love Chococo💛️

Posted 2 years ago

“The millionaires shortbread tasted amazing. The only thing that let it down was the chocolate had a defect on it like it had got warm. It was ok as I was sharing it with good friends at work but couldn’t have given it is a gift. The brownie was nice but as it was a rush buy I hadnt noticed it said gluten free. Have to say I don’t like the texture of the gluten free type brownies - would prefer a “normal one” which I can’t easily see if available.”

Helpful Report

Posted 2 years ago

Thank you, we're so glad you loved the Millionaire's Shortbread. It looks like the chocolate may have bloomed if it got warm whilst in transit. It's perfectly harmless - just some of the sugar separating - so it still tastes great. All of our brownies are made with rice flour to make them gluten free and deliciously truffle-like which is our signature brownie style.

Posted 2 years ago

“The chocolates looked fantastic, and have been appreciated. But they were sent to my address and I intended for them to be sent directly ( and anonymously) to the address of the theatre that I included. Maybe I ticked the wrong box somewhere? Anyway my wife sneaked them in and left them without anyone spotting so it all ended up OK”

Helpful Report

Posted 2 years ago

Thank you we're so glad they were well received. We can only deliver to addresses provided on the order, and as there was only one on yours, it sounds like maybe you missed something as you were going through the checkout. All you need to do is provide the delivery address, untick the box if your billing address and the delivery address are different, and then provide the billing address.

Posted 2 years ago

“The items arrived on the date I expected. I'm particularly impressed by your brownies. It is the most delicious brownie I've ever had! Heavenly :)”

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Posted 2 years ago

Thank you, that's great to hear 👼️

Posted 2 years ago

Chococo is rated 4.8 based on 8,523 reviews