Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,523 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 25th November 2025

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were great Easter bunny and hen for my nephews, I chose this site due to one of my nephews being dairy intolerant so being able to buy oat chocolate for him was great as he was able to eat chocolate without the consequences.”

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Posted 7 months ago

Thank you so much! We’re really glad to hear your nephews enjoyed their Easter treats, and especially happy that your dairy-intolerant nephew could join in the chocolate fun and enjoy his oat m!lk chocolate without any worries 🐇️ 🐔

Posted 6 months ago

“Tasty & well-packaged.”

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Posted 7 months ago

Thank you 💗️

Posted 6 months ago

“Easter gifts given to grandchildren. Well received. Well packaged.”

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Posted 7 months ago

So pleased to hear everything went well. Thank you for gifting Chococo 💛️

Posted 6 months ago

“When the service and products are simply first rate, what's not to love?”

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Posted 8 months ago

Thank you! With top-notch service and chocolate that delivers, we’d say that sounds like a 5-star combo 😉️

Posted 7 months ago

“Great , quality chocs as always. Would be good to have more size choices without alcohol”

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Posted 8 months ago

Thank you, we're so glad you enjoyed the chocolates. We appreciate your suggestion and will definitely take it into consideration for future offerings!

Posted 7 months ago

“I loved the ease of ordering , and the delivery timeframe , the chocolate was very good quality, the animals I ordered were a big hit with the children that received them , but was a little surprised at the size of the boxes compared to the pictures , but I would definitely order again.”

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Posted 8 months ago

Thank you! We're delighted to hear the chocolates were such a hit. We really appreciate your comment about the box sizes. While our photos aim to showcase the detail, we do include weights on our website to help give a clear indication of how much chocolate is in the pack. We look forward to welcoming you back soon!

Posted 7 months ago

“Very good service, are the packaging white particles recyclable?”

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Posted 8 months ago

Thank you. Yes, the packing peanuts are recyclable. We only started using them very recently and haven't quite got around to updating the website, but it's due to happen. We're using protective chips or 'packing peanuts' in with orders to add extra protection. They're 100% biodegradable, 100% compostable and dissolve in water so can be disposed of sustainably. There are lots of different ways to use them - you can put them on the compost heap, add water and use them to water plants, or just pop them in the bin and they'll naturally biodegrade. As always, all of our packaging is plastic-free & recyclable.

Posted 8 months ago

“Delicious and incredibly moorish”

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Posted 9 months ago

Thank you 💗️

Posted 8 months ago

“Sorry but I can't say any thing about it's taste as I have it stored for my son and his partner and I am trying hard not to think about it atm lol But I willl say that it looks and smells gorgous.”

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Posted 9 months ago

Thank you! We completely understand the temptation to dive in, but it sounds like you’ve got a great surprise waiting for your son and his partner. We’re so happy to hear that the chocolate looks and smells gorgeous—hopefully, the taste will live up to the anticipation when the time comes!

Posted 9 months ago

“Much, much better than powdered hot chocolate. I love that it’s single origin. Better than Hotel Chocolat chocolate flakes. However, I find Knoops hot chocolate is smoother and has more flavour.”

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Posted 10 months ago

Thank you for the great feedback! We’re so glad to hear you’re enjoying our single-origin hot chocolate and we’re thrilled to hear that you think our hot chocolate is even better than Hotel Chocolat - yay! We appreciate your comparison to Knoops – it’s always helpful to hear how our chocolate stacks up. Just a gentle reminder to always check that all your chocolate is ethically sourced, slave-free, and sustainable. We’re proud to ensure our products meet those standards and are committed to making a positive impact. Thanks for supporting us

Posted 9 months ago

“Very happy with the product and was well received as a gift. Whilst not bought for me, I have tried Choco chocolates and they were lovely. Only negative was I did not receive a confirmation email so was a bit worried at first, however I did get a Royal Mail delivery email instead. From the time ordered to delivered was nice and quick. Happy overall.”

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Posted 10 months ago

Thank you for loving and gifting Chococo! It seems like your Order Confirmation may have ended up in your junk folder. If you have any concerns or need assistance in the future, our friendly Customer Care team is always here to help 💗️

Posted 10 months ago

“Chocoholic bauble ,- loved this! Festive selection - flavours a bit too rich for me”

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Posted 11 months ago

Thank you! We're thrilled to hear that you loved our Chocolate Bauble but sorry to hear the Festive Selection wasn't for you. We try to ensure our boxed collections contain a range of flavours to suit most tastes, so sorry they didn't float your boat.

Posted 11 months ago

“Most delicious non dairy chocolates.”

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Posted 11 months ago

Thank you 💛️

Posted 11 months ago

“We really enjoyed the chocolates, as did our guests, but the ones with alcohol really didn't agree with me or my husband. I got an instant headache, and he had an upset tummy. Not sure if it was just us?”

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Posted 11 months ago

We're thrilled you all loved the chocolates, but sorry if the boozy ones caused a bit of a hiccup - maybe they packed more punch than expected! We'll keep an eye on it but it could also have had something to do with other festive cheer! 😉️ 🍷🥂🍹🎄🍽️🦃🎉

Posted 11 months ago

“For years we've been buying a box of fresh dairy chocs for special occasions; birthdays, Christmas etc. They're THE best chocolates. This Christmas though, the fresh selections were taken off the site, so we ordered some of the festive ones instead. We were disappointed, they were not a patch on the fresh ones and dare I say it, the Hotel Chocolat ones someone had bought us were better. So unless the fresh ones are available, we won't be buying.”

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Posted 11 months ago

Thank you for your feedback and continued support. We're sorry to hear that the Festive Selection didn't meet your expectations and we’ll take your comments on board. However, you can order our Fresh Selections for Christmas in advance using our 1st Class Preferred delivery service, you just need to remember to order a little earlier. At peak times (especially Christmas) we strongly advise that you pre-order early for delivery of freshly made chocolates later, to ensure that your order will arrive in time. If you leave it to order at the last minute, we may not be able to fulfill your request as our volume will be already committed & we may take the items off the website. As a small, hand-crafted chocolate company with a small team, there is a limit to how much we can make & pack.

Posted 11 months ago

“Some lovely delights for the festive season, I particularly like the Chai Chocolate bar. The oat milk chocolate was nice but was expecting a different taste.”

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Posted 11 months ago

Thank you! We're thrilled to hear you enjoyed the Chai Chocolate bar and we appreciate your feedback on the oat milk chocolate 💛️

Posted 11 months ago

“My order was despatched and received quickly. There was plenty of choice as to size of boxes of chocolates but also a wide variety of 'novelty' chocolate.”

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Posted 11 months ago

Thank you, we're thrilled to hear how you enjoyed the selection

Posted 11 months ago

“My box of chocs is a Christmas present so not yet sampled. Box arrived on time and well packaged.”

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Posted 1 year ago

Thanks for choosing Chococo.

Posted 11 months ago

“Ordered on the 1st December, delivery 3 - 5 days, arrived on Saturday 7th! Was hoping for the 5th but it did get there courtesy of Royal Mail. Sadly, the message that I had crafted was not enclosed and although I received an email confirming delivery, I always follow up (just in case!) and left if for a couple of days as I thought my chocoholic cousin would let me know they had arrived. I had to ask him if he had received them, he thought it was me, wasn't too sure and no message - a bit embarrassing, but there we are. No doubt he will let me know what the choccies are like in due course!”

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Posted 1 year ago

Thank you for gifting Chococo and sorry to hear the delivery was a little later than expected, but we hope your cousin loved his gift. We've checked your order and no message was saved, so we're sorry if you missed this stage at checkout.

Posted 11 months ago

“Longer than usual for delivery. Ordered on 29th November, arrived on 9th December.”

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Posted 1 year ago

Sorry to hear about this. Occasionally things get delayed in transit and we can only apologise for any late arrivals, but hopefully it didn't cause any problems.

Posted 11 months ago

Chococo is rated 4.8 based on 8,523 reviews