Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 8,998 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,998 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some chocolates a lot smaller than they used to be”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re sorry to hear that some of the chocolates didn’t meet your expectations in size. We always strive to maintain consistency and quality, so we really appreciate you letting us know.

Posted 5 months ago

“Really nice selection of high quality chocolates, beautifully packaged. I especially liked the honey ones.”

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Posted 5 months ago

Thank you for sharing your feedback with us! We’re so pleased you enjoyed the selection and appreciated the packaging; we put a great deal of care into both. It’s wonderful to know the honey chocolates were a particular favourite!

Posted 5 months ago

“I found there to be some exquisite flavours in my chocolate box choice but found the dark chocolate ones to feel gritty in the mouth and didn't melt as one would expect it left behind small, solid bits.”

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Posted 5 months ago

“Amazing delicious chocolate”

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Posted 6 months ago

Thank you for the wonderful review! We’re really happy to hear you enjoyed our chocolate! Thank you for your continued support!

Posted 6 months ago

“Have been a mega fan of Chococo for a very long time. Usually love the big boxes of chocolates and all of the choices, but this selection box had too many kirsch/marzipan/sour cherry flavours which I don’t like. The other chox were great as always - Dorset Sea Salt a personal fave.”

Helpful Report

Posted 6 months ago

Thank you for your kind review, Lucy. We’re glad you love Dorset Sea Salt and that you’ve been a fan for so long. We appreciate your feedback about the selection box and will pass it to our team.

Posted 6 months ago

“My daughter loved her chocolate penguin. Super tasting chocolate. Excellent service. Penguin's beak was broken off but this was probably done in transet. My daughter said it was well packaged so couldn't think how it could have happened. I would certainly recomend this company.”

Helpful Report

Posted 6 months ago

Thank you for your review and for choosing us. We’re glad your daughter loved the chocolate penguin and that you were happy with the packaging. We’re sorry the penguin’s beak arrived broken—transit can be tough on delicate items, but we’re glad it didn’t affect enjoyment. Please in future let us know and we will always try and help!

Posted 6 months ago

“Excellent chocolate - but very expensive!”

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Posted 6 months ago

Thank you for your honest review. We’re glad you loved the chocolate, and we appreciate your note about the price. Keeping a high cocoa percentage in our chocolate does cost us a lot! But we think the quality and craftsmanship honours this.

Posted 6 months ago

“Chocolate is fantastic, the little booklet to identify the chocolates could be clearer.”

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Posted 6 months ago

Thank you for sharing your feedback. We’re glad you enjoyed the chocolate and we’ll work on making the booklet clearer.

Posted 6 months ago

“Amazing chocs”

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Posted 6 months ago

Thank you for your kind review about our amazing chocolates! We're pleased to hear they were a success!

Posted 6 months ago

“They weren't for me but a present for someone but they looked great and the box was beautifully designed. They seemed nearly as good as the Chocolate Society ones which is high praise indeed!”

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Posted 6 months ago

It’s great to hear the chocolates made such a strong impression as a gift, from the presentation to the beautifully designed box. Thank you for your lovely words!

Posted 6 months ago

“From POV of sender overseas - lovely selection good price and excellent delivery before Xmas”

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Posted 6 months ago

We’re delighted to hear the selection, pricing, and pre-Christmas delivery worked well, especially when ordering from overseas!

Posted 6 months ago

“good as always thanks”

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Posted 6 months ago

Thank you so much we really appreciate your support!

Posted 6 months ago

“The chocolates were delicious with many unique flavours - beautifully presented in a stylish box. The only trouble is I struggled to identify what each one was as there’s so many similar designs due to huge library they feature in each box. So I’ll only be buying the boxes where I know exactly what’s in each box in future.”

Helpful Report

Posted 7 months ago

Thank you for your kind words, we’re so pleased you enjoyed the flavours and presentation. We appreciate your feedback on identifying the chocolates, and we understand how that could be frustrating given the variety included. Your comments are very helpful as we look at ways to make this clearer.

Posted 6 months ago

“Lovely chocolates and especially brillant as each day is different! I have been enjoying comparing to the back images and my partner and I trying to figure out which it is before checking the answer sheet - though the names have been different which is confusing. Only 4 stars as unfortunately one of my chocolates was crushed and the runny caramel stuck to the inside of the window. The doors themselves have not ripped perfectly open however not as bad as revealing other windows. I will definitely be buying next year's version - I hope by then teething issues with the first years version will be improved. It would also be nice to have some white chocolate and more milk chocolates (or oat m!lk).”

Helpful Report

Posted 7 months ago

Thank you so much for your thoughtful review. We’re really glad you enjoyed the variety and the fun of guessing each chocolate together that’s exactly what we hoped for. We’re sorry to hear that one chocolate arrived crushed and that some doors didn’t open perfectly. We’re already taking your feedback on board as we look to improve next year’s version. Thank you for your support, we’d love to welcome you back next year with an even better calendar.

Posted 6 months ago

“I'd score the chocs themselves 5/5, great selection of really interesting and different flavours Knocking a star off as you get a random assortment of what they are making at the moment, and a card of the full range - means you have to find the chocs you've got from a bigger 2 sided card. The markings aren't that clear and it's a bit of a faff, so much so we've taken to random pot lucking them !”

Helpful Report

Posted 7 months ago

Thank you for your kind and honest feedback. We understand your point regarding the assortment of chocolate. Hopefully at some point in the future we're able to offer a customisable box in which you can choose your own, like we do in our Chocolate Houses.

Posted 7 months ago

“Bought the plant based advent calendar. Like the new design - feels more like an advent calendar than a box of chocolates. Lovely flavour choices. My only reservation is that the doors are quite difficult to open and tear into each other which is a shame. It was also a bit squashed on one corner when it arrived despite reasonable packaging.”

Helpful Report

Posted 7 months ago

We're glad to hear you're enjoying the plant-based advent! Thank you for the feedback regarding the doors, as you may know this is our first year creating a calendar with doors so we will take this feedback into next years advents.

Posted 7 months ago

“I particularly like the milk chocolate, but have to avoid it as it's too more-ish! The dark is also good, but I was disappointed by the milk chocolate with corn... too chewy, and just doesn't work IMHO. Great presentation and service though😊”

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Posted 8 months ago

Thank you! It absolutely made our day to hear how much you enjoy our milk chocolate, even if it is dangerously delicious 😄️. We really appreciate you sharing your thoughts on the other flavour too and we’re delighted the overall experience left you smiling 💛️

Posted 8 months ago

“Came quickly and the packaging is cute, chocolate looks good but smaller than I thought it was going to be especially considering the price. Overall very happy”

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Posted 8 months ago

Thank you! We’re delighted to hear everything went well. We hope you enjoyed these perfectly crafted, delicious chocolates, each made with care using ethical, locally sourced ingredients. We look forward to welcoming you back soon 💛️

Posted 8 months ago

“Order delayed owing to staff shortage; but communicated well 👌 Though by time order was fulfilled, one of the items I bought was out of stock and then swapped for closest similar item.”

Helpful Report

Posted 8 months ago

Thanks so much for your patience during the delay and glad to hear the communication helped. We’re sorry that one of the items was out of stock by the time the order was fulfilled, but we hope the replacement was a good match. Thanks again for bearing with us 💗️

Posted 8 months ago

“Your chocolate is a treat but I was disappointed with the box. that arrived with a large label on it for tracking , as it was bought for a present .Perhaps it could be sent in a wrapper please ?”

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Posted 9 months ago

Thank you for your feedback. The Letterbox Bar Gift Set is designed to be sent directly to the recipient as a surprise; it’s not really intended to be a gift you receive first to pass on. That way, the recipient gets the treat straight through their letterbox, exactly as we intended. We hope that you were able to wrap the bars yourself and thank you for gifting Chococo 💛️

Posted 8 months ago

Chococo is rated 4.8 based on 8,998 reviews