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Chococo Reviews

4.8 Rating 7,813 Reviews

94 %

of reviewers recommend Chococo

Company Reviews

Product Reviews

4.8

Based on 7,813 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 7th April 2024

Chococo 5 star review on 2nd April 2024

Chococo 5 star review on 30th January 2024

Chococo 5 star review on 30th January 2024

Chococo 5 star review on 2nd December 2023

Chococo 5 star review on 22nd October 2023

Chococo 5 star review on 15th October 2023

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website and order. Delivered on time and in good packaging. Chocolates themselves were disappointing. Short use by date, chocolate is quite hard. Flavours sounded tempting and were nice.”

Posted 7 months ago

We're pleased to hear that the ordering and delivery went well and we're thrilled that you enjoyed our flavours. The selections you chose were both fresh selections which do have a short shelf life, and we do make this as clear as possible on the product pages. Being fresh is one of our USP's.

Posted 7 months ago

“Have tasted lots of different chocolates.' And these are probably the best . Nothing more to add.”

Posted 7 months ago

Thank you 💛️

Posted 7 months ago

“Enjoyable chocolates with some unusual flavours.Particularly enjoyed the toffee apple.Criticisms would be the short shelf life(though I understand this)and I also found it difficult to match the picture to the chocolate.”

Posted 7 months ago

Thank you we're so glad you enjoyed our chocolates. The selection you chose was a fresh selection which does have a short shelf life, and we do make this as clear as possible on the product pages. Being fresh is one of our USP's.

Posted 7 months ago

“Fabulous chocolate as always. But this was a present and the gift message was missing from the parcel so the recipient didn't know who it was from!”

Posted 7 months ago

Thank you for choosing Chococo for your chocolate gifts, but we're sorry to hear about the missing gift message. It sounds like these weren't saved to the order before it was placed. You just need to click on the Save button once you've composed your message and that will save it to the order. We hope that you'll continue to love Chococo💛️

Posted 7 months ago

“The millionaires shortbread tasted amazing. The only thing that let it down was the chocolate had a defect on it like it had got warm. It was ok as I was sharing it with good friends at work but couldn’t have given it is a gift. The brownie was nice but as it was a rush buy I hadnt noticed it said gluten free. Have to say I don’t like the texture of the gluten free type brownies - would prefer a “normal one” which I can’t easily see if available.”

Posted 8 months ago

Thank you, we're so glad you loved the Millionaire's Shortbread. It looks like the chocolate may have bloomed if it got warm whilst in transit. It's perfectly harmless - just some of the sugar separating - so it still tastes great. All of our brownies are made with rice flour to make them gluten free and deliciously truffle-like which is our signature brownie style.

Posted 7 months ago

“The chocolates looked fantastic, and have been appreciated. But they were sent to my address and I intended for them to be sent directly ( and anonymously) to the address of the theatre that I included. Maybe I ticked the wrong box somewhere? Anyway my wife sneaked them in and left them without anyone spotting so it all ended up OK”

Posted 8 months ago

Thank you we're so glad they were well received. We can only deliver to addresses provided on the order, and as there was only one on yours, it sounds like maybe you missed something as you were going through the checkout. All you need to do is provide the delivery address, untick the box if your billing address and the delivery address are different, and then provide the billing address.

Posted 7 months ago

“The items arrived on the date I expected. I'm particularly impressed by your brownies. It is the most delicious brownie I've ever had! Heavenly :)”

Posted 8 months ago

Thank you, that's great to hear 👼️

Posted 7 months ago

“Very nice and very chocolatey”

Posted 8 months ago

Thank you!

Posted 8 months ago

“Great chocs and all that, but I made a mistake on my order, ordered milk instead of dark, realised straight away but couldn't cancel or change it online. Sent email but didn't get a reply for 4 days. I know it's your policy that a customer can't change an order but this would be a nice thing to add in the future if you're thinking of taking your customer service to the next level.”

Posted 8 months ago

We're so pleased that you like our chocolates and sorry that we weren't able to change your order. It's not a policy, but simply a system issue. We do all we can to manually resolve issues for customers before orders are despatched and in this instance we simply weren't able to intervene in time, so we're sorry about that. Our customer care team are only available Monday to Friday, so any emails received from Friday evening and over the weekend won't be seen until the Monday. By that time your order had been packed and despatched as per the order.

Posted 8 months ago

“Delicious, but thought expensive for the amount of Chocolate included - the “large” box did not really meet expectations although extremely good. Order delayed due to Bank Holiday, but even then late despite paying for 1st. Class postage.”

Posted 8 months ago

Thank you, we're so glad that you found our chocolate delicious - that's what we're here for 💛️ Here at Chococo, it's quality over size, and our exquisite hand-crafted, hand-decorated, ethical chocolates are made with local ingredients and love. The large box contains 25 of these beauties. We despatched your order the next working day as promised and your delivery arrived the day after, so there wasn't a delay - less than 24 hours from despatch to delivery.

Posted 8 months ago

“Lovely wrapped chocolates heard that they were some of the best dark chocolates he’d ever had .”

Posted 9 months ago

Thank you, we're so glad that they were so well received.

Posted 8 months ago

“Amazing fresh chocolates but didnt realise the very short shelf life. So tricky getting for a birthday present in advance as the date ran out before the birthday.”

Posted 9 months ago

We're so glad that you thought they were amazing, but sorry you missed all the alerts we put on our product pages for our fresh chocolates! We clearly show the 'Eat by' date on the photo and state that they contain fresh ingredients so they need to be eaten quickly. You can even select a delivery date in the future so we deliver our freshest chocolates when you want them, just perfect to order for birthdays!

Posted 9 months ago

“Well packaged and delivery was great. We liked the raspberry chocolate but didn't get the banana flavour in the oat milk chocolate.”

Posted 9 months ago

Thank you! Our Cheeky Monkey Chocolate Bar is handcrafted with our Oat M!lk chocolate, studded with sweet, crunchy banana chips and sprinkled with cinnamon, so the banana flavour should come through from the chips.

Posted 9 months ago

“Love the product but this is the second time I have sent a gift from Chococo and you forgot to add the gift message so recipient has no clue who it’s from ! Otherwise great product and service”

Posted 10 months ago

Thank you for choosing Chococo for your chocolate gifts, but we're sorry to hear about the missing gift messages. It sounds like these weren't saved to the order before it was placed. You just need to click on the Save button once you've composed your message and that will save it to the order. We hope that you'll continue to love Chococo and we hope that next time we'll be able to get it 100% perfect for you 💛️

Posted 9 months ago

“VERY NICE CHOCOLATES ALTHOUGH VERY SHORT SHELF”

Posted 10 months ago

Thank you! Yes, our fresh chocolates are made with fresh ingredients and so have a short shelf life, but they don't tend to hang around for long any way 😁️

Posted 9 months ago

“Hi, I used to buy Carluccio choc orange but it is no longer available, yours is a lovely substitute, the chocolate is yummy and the orange slice nice and tangy, thank you xx. Yvonne Greenwood.”

Posted 10 months ago

Welcome to the Chococo family! We hope you'll find more Chococo delights to tantalise your taste buds 🍊️

Posted 10 months ago

“Chocolate itself is very good but you could do with leaving the nibs off. This adds nothing to the experience and deflects from the flavour of the actual bar.”

Posted 10 months ago

Thank you, it's fab to hear that you love our Gorgeous Gold caramelised white chocolate. We add the cocoa nibs to give a wonderful intense cocoa crunch and pure, unsweetened hit to balance the sweetness of the gold chocolate, plus they add a tantalising texture to each bite. We think it's a glorious flavour combo, but if you'd rather the gold without, you can get drops, robots and other formats to enjoy it in its pure form!

Posted 9 months ago

“I bought the summer collection as a gift for my husband. I am thrilled with the box that he received. The number of chocolates was amazing and so different from your usual boxes of chocolates. My only disappointment was that we had to search quite a bit for the actual flavour of the chocolate chosen (the menu listed more than the box contained) and, whilst understandable, we were a little bit disappointed with the short "Best before" date.”

Posted 11 months ago

Thank you, we're so pleased you loved this box. Our boxes are made up to templates from our main seasonal menu of approximately 40 different chocolates which are all handmade using the freshest local & ethically sourced ingredients on a cyclical basis. By definition, we cannot fit all the flavours in every box, given our largest box contains 25 chocolates. To cut down on paper waste, we print seasonal menus, rather than individual box menus so it may take a few seconds more to see your chocolate, but we're saving trees here! Our chocolates are fresh, that's why you've got to eat them quickly (as if they every hang around very long any way) 😊️

Posted 11 months ago

“Brilliant chocolates, but perhaps the range of items is getting a bit out of hand and some seem a bit strange to me.”

Posted 11 months ago

Thanks for your feedback. We're always looking for new & innovative ways to use our chocolate with different flavours and formats to keep our range exciting and interesting.

Posted 11 months ago

“I was a bit disappointed with my mystery box this time round. There were no filled chocolates and mainly milk chocolate, not much dark. The last box had much more variety. What there was tasted nice though!!”

Posted 1 year ago

We're so glad you enjoyed the taste of all the chocolate in your mystery box. Our limited stock mystery boxes come jam-packed with handcrafted chocolates and are a great way to explore our range for a special discounted price. They can contain items from right across our range, including handcrafted chocolates, seasonal items, sale products and everything else! No two boxes are the same and the fun is in the mystery!

Posted 1 year ago

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Chococo is rated 4.8 based on 7,813 reviews