Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 7,848 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 7,848 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Stephanie W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probably the nicest chocolate covered Turkish delight I have had, but very expensive as £7.95 for six pieces, so won’t buy again.”

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Posted 1 year ago

Thank you! But we really hope you'll come back .... If ours is the best, then surely you're worth it?!

Posted 1 year ago

“Lovely fillings I however prefer chocolate that melts more easily rather than a crisp shell.”

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Posted 1 year ago

Thanks, we're so glad you enjoyed the flavours. A pleasing snap to our chocolate shells shows that they're made using fine quality couverture chocolate which has been well tempered, and is generally the preferred choice for filled chocolates.

Posted 1 year ago

“A selection of Chococo hot chocolate drinks bought for a discerning friend who loves her hot chocolate. Good communication & delivered ahead of EDD. However, my friend said she had to ring the Company to ascertain who'd sent them whereas I'd requested a brief message be enclosed.”

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Posted 1 year ago

Thank you for gifting Chococo. It sounds like you may have missed the 'Save' button when you added a gift message to your order as we didn't receive the instruction to include one, but it was a pleasure to help solve the mystery when your friend called us.

Posted 1 year ago

“Exceptionally good chocolate, albeit pricy. The only reason I'm not awarding 5 stars is that we were disappointed by our recent order of chocolate-covered orange segments. There was far too much chocolate to orange, not at all what we were expecting, and my sister made a far superior and more refined version! My only other gripe is that they didn't switch carrier before Christmas, and our named-day delivery very arrived late as a result.”

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Posted 1 year ago

Thank you, we hope that next time we'll be able to far exceed expectations to make up for it. We should mention that preferred delivery dates aren't guaranteed, so even with without Royal Mail strikes, we wouldn't consider one day later than requested as 'very' late. Furthermore, we should mention that we did use an alternative carrier in the lead up to Christmas, but at the time of your order there wasn't an express service option available.

Posted 1 year ago

“We bought a "Giant Assorted Festive Chocolate Hamper" as a gift for friends. The Hamper was sent direct to them as we no longer live in the UK so we did not have the opportunity to see it before they received it. Delivery time was exactly as promised and our friends told us they were delighted with the variety & quality of the contents. So can't give ratings on the product based on personal experience but I reckon our friends' comments are enough to merit close to top marks!”

Helpful Report

Posted 1 year ago

So glad they enjoyed it, and thank you for gifting Chococo 😊️

Posted 1 year ago

“The best chocolates I have eaten. Wonderful flavours. Really special.”

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Posted 1 year ago

Thank you! 💛️

Posted 1 year ago

“Yet to try them - Christmas gift! Service so far has been excellent.”

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Posted 1 year ago

Thank you! 💛️

Posted 1 year ago

“Ordered a gift as well as some flakes for hot chocolate. The drink turned out absolutely amazing, and is now my new favourite. The package arrived a little bit squished and the tin had a big bump (adds character and still works so doesn't really matter to me). The box for the gift I ordered was also a bit damaged. Other than that, it was all good. Lovely!”

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Posted 1 year ago

Thank you, it's great to hear that you're a convert to Chococo hot chocolate. Sorry about the packaging getting a bit damaged in transit though. We can assure you it leaves us in perfect condition and we pack everything securely without using bubble wrap or plastic, but we love that you have a 'characterful' tin 😍️

Posted 1 year ago

“Always perfect. Will be back in our local Swanage shop for Christmas presents soon!”

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Posted 1 year ago

Thank you! 💛️

Posted 1 year ago

“great tasting chocolates”

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Posted 1 year ago

Thanks! 💛️

Posted 1 year ago

“I did just recommend you to a friend. Keith Bryant.”

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Posted 1 year ago

Thank you! 💛️

Posted 1 year ago

“Really nice products and well priced compared to the direct competition. My only real issue was that less than 6 hours after placing my first (not inexpensive) order, the prices dropped 20% - if I'd had known or been advised while placing the order, I would have waited to save the extra money. So much for trying to get organised for Christmas - but, hey ho it will not stop me re-ordering for the future!”

Helpful Report

Posted 1 year ago

Thank you, we're so glad you love our products. Sorry that our very special 20th Birthday discount offer dropped just after you'd placed your order; our Customer Care team aren't briefed on when offers are going live, so they wouldn't have known to advise you to hold off placing your order. But thank you for not holding it against us 💛️

Posted 1 year ago

“I:have not had a chance to taste the chocolate salami yet as it was bought with Christmas in mind but please send fewer emails or I will have to unsubscribe.”

Helpful Report

Posted 1 year ago

We hope that you loved the chocolate Salami. We'll let our marketing team know about the emails.

Posted 1 year ago

“they were a gift, delivered on the right day, during the predicted time slot. My friend, who had tried your chocolates before, liked them very much”

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Posted 1 year ago

Thank you, we're so glad everything went perfectly.

Posted 1 year ago

“Very nice chocolates with vegan options”

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Posted 1 year ago

Thank you

Posted 1 year ago

“Partner LOVES the dark chocolate Turkish delight. Only criticism would be the small amount you get for the price.”

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Posted 1 year ago

Thank you! Don't forget the golden rule of quality over quantity, not to mention our ethics, the hand-crafting and hand packing ..... all made with Chococo love 😊️

Posted 1 year ago

“Excellent chocolate, amazing flavours. We have an annual subscription. It feels like we have seen some chocolates every month. If there was slightly more variety month on month this would be 5 stars.”

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Posted 1 year ago

Thank you, it's great to hear that you love our chocolate. Our subscription boxes are made up with our ever-changing seasonal flavours along with our year-round favourites so there's a mix of familiar friends as well as delicious new taste sensations.

Posted 1 year ago

“Yyyyyyyyyyyyyyyyyyy”

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Posted 1 year ago

💛️💛️

Posted 1 year ago

“Lovely chocolates. I ordered an Easter egg this year and the chocolate was very tasty. Unfortunately, I experienced some sort of food poisoning/tummy problems while eating these fresh chocolates so I was unable to finish them. Of course I don't know the source of this and it might not be the chocolates but I'm just being extra cautious because it's not something I am prone to and they were placed in the fridge. I will be ordering again but a different product next time.”

Helpful Report

Posted 1 year ago

Thank you, we're so glad you love our chocolates. Sorry to hear about your upset tum, but we're pretty sure it wouldn't have been our chocolates that caused this, and we're glad that you'll be ordering again.

Posted 1 year ago

“The chocolate is always fabulous, but it wasn't clear that the order would be dispatched as standard. I thought, because it was the 'advent' collection, it would be delivered in time for Advent, not before the end of October which was disappointing.”

Helpful Report

Posted 1 year ago

We made our Advent Calendar Collection a little longer lasting this year so that our lovely customers could get them in plenty of time and we didn't have a tiny delivery window to get all our orders despatched and delivered. The estimated delivery date is always shown at the checkout and on our Order Confirmations but if you want to choose a date in the future, you can select our 1st Class Preferred delivery service at the checkout. It's always a good idea to check your Order Confirmation when it comes throug and if there's something that you want to change, you can call or email us about it before your order is despatched.

Posted 1 year ago

Chococo is rated 4.8 based on 7,848 reviews