Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 9,055 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 9,055 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 3rd September 2026

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shopped with Chococo mainly because of their great vegan chocolate range that wasn’t only dark chocolate, but a good selection of creamy and flavoured chocolate too! They did not disappoint. Delivery was super quick, no issues or delays.”

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Posted 2 years ago

Thank you 💛️

Posted 2 years ago

“The chocolate egg was of a really good qaulity and looked amazing. I felt it was quite expensive for what it was, but with the first time purchase money off deal it was okay.”

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Posted 2 years ago

Thank you. Handcrafted from our 2023 Gold Great Taste award-winning, slave-free & ethical signature 47% Colombia origin milk chocolate, this egg is studded with mini milk chocolate turtles and starfish inside. Outside, the shell is hand-painted by our Chocolate Artists with naturally coloured ‘waves’ for a truly magical finish. Top that off with hand packing into plastic-free packaging and you can see why it's worth every penny.

Posted 2 years ago

“Lovely chocolates but miss my old favourites”

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Posted 2 years ago

So glad you love our chocolates and please do let us know the old favourites that you miss. Our boxes are made up from a curated mix of our resident hero chocolates, latest award-winners, limited edition seasonal favourites and any new creations from our chocolate kitchen, so we'd love to hear about your lost loves 💗️

Posted 2 years ago

“Nice presentation, something different than mass-produced commercial brands. The dark chocolate was very good. Did not enjoy the milk chocolate so much, had a strange bitter taste to it, but not in a good way as in the dark chocolate. The honeycomb was fantastic though.”

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Posted 2 years ago

Thank you, we're so pleased you enjoyed our Easter eggs. We're sorry to hear that you didn't enjoy the milk chocolate as much though. Our 47% Colombia Origin Milk Chocolate is a 1 Star Gold Great Taste Award 2023 winner. It's produced in Colombia exclusively for us with rich and creamy cocoa and bright top notes, it's made with Fino de Aroma cocoa beans and just 30% added sugar.

Posted 2 years ago

“Thought it was a scam didn’t get a confirmation email, mum loved the chocolate though. Definitely not a scam though.”

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Posted 2 years ago

We're so pleased that your Mum loved the chocolate. We're a little confused as to why you might have thought placing an order with us was a scam, and are a little alarmed to read that on a review of us! We've checked your order and can see that a confirmation email was sent to you; perhaps it landed in your spam/junk/clutter box? You should also have received a 'Chocs Away' email from us when your order left us, as well as tracking updates by email or text from Royal Mail, so we're very sorry if none of this reached you.

Posted 2 years ago

“Thèse are Lovely chocolates But very expensive and don't represent good value, I paid nearly £21 for 16 chocolates. There are other upmarket brands where you would get a lot more chocolates for that money.”

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Posted 2 years ago

Thank you we're so glad you loved our chocolates. Our delicious raisetrade chocolate is sustainable, slave free & ethical and our chocolates are hand-crafted, hand-decorated and hand packed into planet friendly, plastic-free packaging. Not all other 'upmarket' brands do this! We think they're worth every penny.

Posted 2 years ago

“Not tried yet as they are for presents but packaging and service excellent. Will probably recommend”

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Posted 2 years ago

Thank you 💛️

Posted 2 years ago

“The chocolate was good but the packaging was inadequate and the egg arrived broken in several pieces”

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Posted 2 years ago

Oh no, we're sorry to hear this. We have used our plastic-free packaging format now for a couple of years with only a tiny number of issues which are more to do with how the eggs are handled in transit rather than the fault of the packaging. Our lovely Customer Care team are on hand to help with any delivery issues - just give them a call or drop them an email and they'll do all they can to put this right for you.

Posted 2 years ago

“Chocolates arrived in good time for Valentine's Day gift for my wife. It's her favourite brand so greatly appreciated.”

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Posted 2 years ago

Thanks, that's fab to hear!

Posted 2 years ago

“Attractive box of chocolates, arrived quickly and website offered a good selection.”

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Posted 2 years ago

Thank you!

Posted 2 years ago

“Lurvely Chocolates”

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Posted 2 years ago

Thank youuuuu!

Posted 2 years ago

“Lovely product, we felt it was a luxurious product to send to our clients”

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Posted 2 years ago

Thank you for choosing Chococo for your corporate gifts

Posted 2 years ago

“Chocolates were fine; delivery by Royal Mail was abysmal - arriving at my home town sorting office then being "redirected" to another part of the country and not arriving in time for Christmas.”

Helpful Report

Posted 2 years ago

Oh no, we're sorry to hear this, but we're glad that the parcel got to you for Twixmas and you were still able to enjoy them. Looking at your order, it looks as though the incorrect postcode was used when placing the order, which most likely caused the problem with delivery. It's always a good idea to double-check all details on our order confirmations which are automatically issued as soon as orders are placed online. That way we have time to make any corrections or changes if necessary. It looks as though Royal Mail must have given your parcel the personal treatment and checked the postcode against the address, realised the error, and got your parcel to you, so a gold star to Royal Mail for this one!

Posted 2 years ago

“The chocolates were good for flavour but my wife and I felt that they needed to have a more " smooth " feel on the tongue. Still loved the varied flavours and will be looking out for them for birthdays etc i n our family and friends.”

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Posted 2 years ago

Thank you, we're so pleased you loved our varied flavours. We'll take your feedback about texture on board, and are pleased that you'll be back 💛️

Posted 2 years ago

“The chocolate in this order seems to leave a gritty residue and does not melt as well as previous batches”

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Posted 2 years ago

We're sorry to hear that your recent order of flakes didn't appear as good as usual. We want all of our customers to enjoy our chocolate 100%, so if we can put this right, we'd love to. Our Customer Care team are available to help with any issues, just pop through an email or give them a call.

Posted 2 years ago

“Very prompt and efficient service for which they should be commended. However I was confused over the validity of the promotional codes eg the 21st Birthday code did not apply to plant based products which I ordered, it only appeared in the small print, and also it was not clear on the timescale of CHOCJOY which I would have used if I knew it was still valid. I attempted to seek clarification on both by telephoning but could not get through!”

Helpful Report

Posted 2 years ago

Thank you. Sorry if there was any confusion over our discount codes. The 21st Birthday Code didn't apply to our Christmas Countdown Advent Calendars (Classic or Plant-Based) and you are only able to use one code per order. If you can't get through to our Customer Care team on the phone, please do try emailing as we're always happy to help and could have cleared up any issue.

Posted 2 years ago

“This a great service. A company that sells really lovely products that have a great taste and look great.”

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Posted 2 years ago

Thank you 💛️

Posted 2 years ago

“Beautifully presented gifts. The person on the phone was very helpful. I'm sure my family will be delighted with these chocolates at Christmas. Thank you.”

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Posted 2 years ago

We're sure your family will love them, thanks for gifting Chococo.

Posted 2 years ago

“Since the big high street brand sold itself to the big American corp I’ve been looking for an alternative uk chocolatier for all my choc gifts and treats. I am impressed with everything I’ve received from Chococo so far and I’ll continue to support this great British business :) One comment though, please remove the branding from the outside of your postage boxes. It ruins the surprise.”

Helpful Report

Posted 2 years ago

Welcome to the Chococo family - we're so glad you found us! Long may we continue to impress you. We took advice from our business mentors, who have a vast experience of managing online businesses, and they recommended that our boxes should be branded to show pride in our brand. This is in line with many other premium businesses, especially in the food and drink sector, who have branded boxes. Our Chocs Away email also lets you know the box will be branded so you can get to the door first or arrange a secret squirrel delivery 🎁️

Posted 2 years ago

“Lovely chocolates as always, unfortunately 1 item broken in delivery (the fault of the delivery company rather than any problem with chococo) always a risk I suppose!”

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Posted 2 years ago

Thank you, but sorry to hear about the damage. We carefully pack all of our chocolate items in plastic-free packaging and fragile items are wrapped with extra tissue and paper packaging and they leave us in perfect condition. In the rare instance something arrives damaged, it's more about how it's been handled in transit than how they're packed.

Posted 2 years ago

Chococo is rated 4.8 based on 9,055 reviews