Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,667 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,667 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 9th January 2026

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One egg arrived in pieces. We will keep for ourselves. Other looks good for grandson”

Helpful Report

Posted 1 year ago

Oh no, we're sorry to hear this. Our lovely Customer Care team are on hand to help with any delivery issues - just give them a call or drop them an email and they'll do all they can to put this right for you.

Posted 1 year ago

“I thought I would give the mystery box a try, disappointingly it only contained chocolate shapes both solid and hollow, all left over from Christmas. I will buy from chocoholic again as their chocolates are delicious but I won't get a mystery box again!”

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Posted 2 years ago

Our different sized Mystery Boxes come jam-packed with handcrafted chocolates and are a great way to explore our range for a special discounted price. They can contain items from right across our range, including handcrafted chocolates, seasonal items, sale products and everything else! They all feature an assortment of flavours and grades of chocolates and are the perfect introduction to the full Chococo range. The fun is in the mystery!

Posted 2 years ago

“Lovely hot chocolate”

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Posted 2 years ago

Thank you

Posted 2 years ago

“Absolutely delicious and original chocolates which I would have given a 5* rating if we could have got the chocolates out of their boxes without using tooth picks or similar”

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Posted 2 years ago

Thank you, we're so thrilled that you love our chocolates. A handy hint for chocolate extraction is to lift out the cardboard grid dividers which hold the chocolates in place. We put this little tip on our boxes and menus, so sorry if you missed it, but using toothpicks is an inventive alternative 😁️

Posted 2 years ago

“Nice little gift. Well packaged and quick delivery. Unfortunately the chocolate itself leaves a lot to be desired. Tastes very cheap and nasty.”

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Posted 2 years ago

We're so pleased you loved our packaging & service, but sorry to hear that our chocolate wasn't to your taste. Our chocolate is definitely not cheap or nasty - it's single-origin, slave-free, ethical, plastic-free, hand-crafted and hand-packed, all of which makes it far from cheap or nasty! And that's not just our opinion, but that of thousands of Chococo fans too. We're just sorry that you're not one of them 😢️

Posted 2 years ago

“The packaging is lovely but for the high cost the chocolate is nothing special and even found some of it offputting from wanting to try any of the others.”

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Posted 2 years ago

Thanks for loving our packaging but sorry to hear that our chocolate wasn't to your taste. We have to beg to differ though, our chocolate is something special! It's single-origin, slave-free, ethical, plastic-free, we care about the taste of our finished chocolates, we also care about the bigger picture - about the provenance of our ingredients, whether local or global, and about the people who produce them, they're hand-crafted, hand-decorated and hand-packed, all of which makes it pretty special, but that's just our opinion 😊️

Posted 2 years ago

“The chocolates weren’t that brilliant and we didn’t at first realise that they had such a short shelf life.”

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Posted 2 years ago

Sorry that you didn't fall in love with our chocolates. The webpage for the Large Fresh Selection Box shows the Eat By date, states that the box contains fresh ingredients and that they need to be eaten quickly. The messages are repeated in various forms to make it as obvious as possible, so we're sorry if you missed that information.

Posted 2 years ago

“Delivery was good and appreciated heads up that package was branded. The box of chocolates is a gift but looks nice. The chocolate salami looks the part but doesn’t look as good as the pics when you cut it and is not as nice tasting as I’d hoped, but all tastes are different!”

Helpful Report

Posted 2 years ago

Thank you, we're pleased that everything went well with your order and thank you for gifting Chococo. Sorry that the Chocolate Salami wasn't to your taste though. Our Chocolate Salami was a 2 Gold Star Great Taste Award winner in 2018 and is handcrafted with our house 72% Ecuador origin dark chocolate, which itself was a 2023 Gold Great Taste Award winner - that's a lot of Great Taste in one Chocolate Salami!

Posted 2 years ago

“I placed the order for 2 boxes of 25 Chococo in the first week of December. I had read on the website "somewhere" that these were cream chocolate, they had a short shelf life. However, I was very disappointed to receive the order with 22nd December as sell-by date. These were Christmas presents and I had the embarrassement to tell the recipients to consume as soon as possible. This date should have been highlighted on the order page and I would have waited for a few days before ordering.”

Helpful Report

Posted 2 years ago

All our fresh chocolates have several clear messages their individual product pages showing the Eat By date, that they contain fresh ingredients and that they need to be eaten quickly. The message is repeated in various forms to make it as obvious as possible, so we're sorry if you missed these and for any embarrassment. To order in advance to gift at a later date, you don't need to wait to order, simply need to select our 1st Class Preferred delivery option as you go through checkout and we'll despatch later using the freshest chocolates.

Posted 2 years ago

“For the price I didn’t feel as though I got value for money. I was expecting a bigger penguin and was disappointed with the actual size.”

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Posted 2 years ago

Thank you for your review and we're sorry to hear that you were a little disappointed. The height and weight was clearly shown on the main product information page on the website, so we're sorry if you didn't notice it.

Posted 2 years ago

“Chocolates arrived later than the original estimated date and I had to chase you for an update.”

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Posted 2 years ago

Our delivery dates are estimated but I can see your parcel arrived one day later than the original estimated date. We hope you loved our chocolate and the wait was worth it.

Posted 2 years ago

“The chocolates were purchased as gifts so I am unable to rate as per quality of the chocolates, but I expected both the chocolates and the boxes to be larger than those which arrived and in this to impress those who would receive the gifts. The photographs of the chocolates are very misleading where size is concerned. I did look at the chocolates and they were smaller than average chocolates. In this they are rather expensive for content and presentation, and I doubt that my relatives will appreciate the gesture or realise the hand made exclusiveness of them.”

Helpful Report

Posted 2 years ago

Thank you for gifting Chococo, but we are sorry to read your comments. The images on our website are true photographic images of actual boxes and actual chocolates, and are in no way misleading in terms of size. There are even videos! The chocolates are made in the same sized moulds used by many other hand-crafted chocolate makers. When you say 'average chocolates', we have to presume that you are referring to mass produced, cheap chocolates made with sugar and palm-oil loaded chocolate and synthetic ingredients in plastic boxes. Your relatives should realise the hand-crafted exclusiveness of our chocolates as our boxes, menu and inserts shout about it ... we're proud of it! They'll certainly know when they try them.

Posted 2 years ago

“Disappointing taste - not very 'chocolatey', and very hard texture.”

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Posted 2 years ago

We're sorry to read this. The Hazelnut Gems have a roasted hazelnut encased in our 2 Star Gold Great Taste Award-winning 65% Mega Milk Chocolate, so by their very nature, might be considered relatively solid to bite into. Our our 'dark milk' Mega Milk chocolate is handmade of single origin chocolate made by our raise trade partners Chocolaterie Robert in Madagascar, from Grand Cru de Sambirano cocoa beans and it contains 65% cocoa (which is more than even many dark chocolates out there), 27% milk and just 8% added sugar.

Posted 2 years ago

“Chocolates are too hard. Some of the flavours are excellent.”

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Posted 2 years ago

Sorry to hear this, but we hope you're not trying to eat them straight from the fridge. This will make some of the more solid chocolates harder to eat. The shells and bases of our chocolates should be quite thin, so sorry if some were thicker than you were expecting.

Posted 2 years ago

“For the second time , I have not recieved the promised discount voucher code for future purchases . I have bought chocolate gifts since my last order but went elsewhere due to disappointment in being let down . Last time I enquired in store about retrieving the discount code but they were unable to help . Your chocolate is fantastic but I think the IT needs tightening up to avoid disappointment and losing trade .”

Helpful Report

Posted 2 years ago

Our customer care team are here to help with any issues or queries you have and you can contact them by phone or email. We don't promise discount codes for future purchases so we're not sure what this is about. We have already confirmed by email that you cannot get your Chococo Chocolate House loyalty card stamped instore for purchases made online, but again, if you need any clarification, please do get in touch with our customer care team.

Posted 2 years ago

“After receiving a gift from a family member and the chocolate being absolutely delicious, I thought I would order some myself as gifts for Christmas. The only disappointment is that I ordered 4 x letterbox gift boxes and the boxes didn't come labelled , So I had no idea what was in which box and in trying to open them the boxes became damaged and for the ones I did manage to open, once you got the chocolate out to see what range was in the gift box you couldnt not get them back in properly.”

Helpful Report

Posted 2 years ago

Thank you, we're thrilled to hear that you love our chocolate. Our letterbox gifts of three or six bars of chocolate are actually designed to be sent directly to the gift recipients - hence letterbox gifts! The box is a brown outer cardboard box and not a gift box so we weren't expecting these to be ordered for personal onward gifting. Our team are looking into how we could do this, but with 18 different bars the number of combinations are huuuuuuge! Thanks for alerting us to this and we'll put our thinking caps on!

Posted 2 years ago

“I ordered 4 “Wise Owls” through the mail. 2 I redirected to a friend (whose pet name for me is Wise Owl). On opening my 2 (and even though the packaging seemed appropriate) I discovered that both were smashed in transit. The chocolate is still delicious (and I don’t particularly mind about my broken pair because I would have broken them myself very quickly) but the likely loss of the other two will diminish the impact of the intended “in joke” between us”

Helpful Report

Posted 2 years ago

Thank you, we're so pleased that you loved the chocolate and for your pragmatism about your two broken owls. However, this is disappointing and certainly not how we want our lovely chocolate to arrive. We don't want any of our customers to be unhappy, and we'd never knowingly send out damaged chocolates. If you had contacted our Customer Care team, they could have helped with this. Hopefully the two that you sent to your friend arrived unscathed and your in joke was as impactful as you'd hoped it would be.

Posted 2 years ago

“I was shocked to see how small the box of 25 chocolates was when it arrived. Large box was the description !!? It's a gift so hasn't been opened yet.”

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Posted 2 years ago

Our large boxes of chocolates contain 25 handcrafted fresh chocolates made with local ingredients and slave-free, ethical chocolate, each of them hand-decorated and hand-packed into plastic-free packaging. We think the recipient will find them exquisite!

Posted 2 years ago

“Pros. Rich taste. Cute shaped. Cons. There's funny card board taste. May you need coating inside the box.”

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Posted 2 years ago

“Disappointed. There weren't two of each in the box & it was difficult to tell what flavours they were from the enclosed leaflet, There were far more on the leaflet than in the box. Nice chocolates, but disappointing leaflet.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we're so glad you enjoyed our chocolates. The Large Fresh Selection box of 25 chocolates isn't designed to have two of each chocolate in the box - only our Award-Winners Sharing box is meant to. Our online selection boxes are made up to templates from our main seasonal menu of approximately 40 different chocolates which are all handmade using the freshest local & ethically sourced ingredients on a cyclical basis, and it's this menu card which is used in the box.

Posted 2 years ago

Chococo is rated 4.8 based on 8,667 reviews