Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,300 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,300 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 31st March 2025

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Under expectation.”

Helpful Report

Posted 1 month ago

Oh, we're sorry to read this. We always strive to exceed expectations, so if you had let us know where we fell short, we’d have been more than happy to put things right. Unfortunately, this review doesn’t really give us much to go on. We want to make sure everyone is as delighted with our chocolates as we hope them to be but need to know what these expectations are 😊️

Posted 1 month ago

“We had bought these chocolates in previous years. They have reduced in size dramatically so we have turned them into table decorations thos year and will not buy them again”

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Posted 2 months ago

Thank you for your feedback. To clarify, both our standard 175g eggs and our giant 400g eggs have been the same size and weight for years. It seems there may have been a mix-up, but we can assure you that the eggs you purchased this year are the same as in 2022. That said, we’re genuinely impressed by your creativity in turning 12 chocolate eggs into table decorations – that’s nearly 2.5kg of chocolate! We’re sure your diners had a Chococo feast, even if they didn’t have room for much more afterwards!

Posted 1 month ago

“Always delicious chocolate. I am sure the children I have sent them to for Easter will be eggsited to open them.”

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Posted 2 months ago

Thank you! We’re sure the little ones will be eggstremely happy with their treats .... what an eggciting way to celebrate Easter 🐣️

Posted 1 month ago

“Delicious! i keep these wonderful chocolates to savour as a treat on my day off. They deserve time to be appreciated properly.”

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Posted 2 months ago

Thank you! We love that you’re giving our chocolates the VIP treatment they deserve! Savouring them on your day off sounds like the perfect kind of self-care - chocolate appreciation done right 💗️

Posted 1 month ago

“As someone who places great importance on the ethical background of companies I was very pleased to buy from Chococo. Great to support a British brand that makes fantastic products.”

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Posted 2 months ago

Thank you so much! We're thrilled you appreciate our values as much as our chocolate. It's wonderful to be supported by those who care about where their treats come from. Sustainable, ethical, slave-free chocolate - it's at the heart of everything we do 💗️

Posted 1 month ago

“My mother was thrilled with her chocolates on Mother's Day and even shared them with us. They are amazing!!!”

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Posted 2 months ago

Thank you! We’re delighted to hear your mum enjoyed her chocolates, and how perfectly fitting that she shared them too. A mother’s love knows no bounds, always looking after her brood, even on her special day💗️

Posted 1 month ago

“When the service and products are simply first rate, what's not to love?”

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Posted 2 months ago

Thank you! With top-notch service and chocolate that delivers, we’d say that sounds like a 5-star combo 😉️

Posted 1 month ago

“Always great customer service and products are as expected. The chocolate is excellent and love the packaging that is so fresh and lively”

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Posted 2 months ago

Thanks! We're delighted to hear everything is so well appreciated and it's great to know the packaging adds to the experience too. It's all part of the Chococo joy 💗️

Posted 1 month ago

“We ordered a couple of vegan Easter eggs for our son and partner. They seemed very happy to receive them and tell us they're looking forward to tasting them. I chose Chococo as the they had good online reviews from several sources. Ordering process and delivery as expected.”

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Posted 2 months ago

Thank you. We're so pleased to hear your gifts were well received thanks for gifting Chococo 💗️

Posted 1 month ago

“I was a little bit muddled up with the order but customer support was excellent as usual and sorted my order out for me.”

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Posted 2 months ago

Thank you! We're so glad our team could sort things out for you. Our friendly Customer Care team are always there to help 💗️

Posted 1 month ago

“I am very impressed with the quality of the products I purchased”

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Posted 2 months ago

Thanks so much 💗️

Posted 1 month ago

“The package arrived 4 days late.”

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Posted 2 months ago

Thank you for your feedback, and we’re really sorry to hear that your gift reached the recipient later than expected. We’ve checked the tracking information and can confirm that the parcel was delivered by Royal Mail on the estimated delivery date provided at checkout. It seems the delay may have occurred within the hospital itself, and we're truly sorry it took longer to reach the recipient. Given the circumstances, we hope you understand that hospitals likely prioritize other matters and it is not a reflection on our delivery service.

Posted 1 month ago

“Great , quality chocs as always. Would be good to have more size choices without alcohol”

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Posted 2 months ago

Thank you, we're so glad you enjoyed the chocolates. We appreciate your suggestion and will definitely take it into consideration for future offerings!

Posted 1 month ago

“Excellent chocolate, great efficient service and sensible prices - what's not to like?”

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Posted 2 months ago

Thank you, we look forward to welcoming you back soon 💗️

Posted 1 month ago

“Great chocolate and fast shipping!”

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Posted 2 months ago

That's fantastic to hear, thank you 💗️

Posted 1 month ago

“I’ve ordered from chococo multiple times before, as always the product was great. However, customer service was poor. It’s also worth being aware that should you need to return your purchase this will have to be at your own expense. Not the service you’d expect from a premium brand.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're glad to hear you’ve enjoyed our products before. We apologise for the inconvenience regarding your recent order. As advised at the time, we were unable to locate your parcel at the time because it had already been packed and labelled, and was due to be despatched imminently. Unfortunately, as noted in our Order Confirmation, we’re unable to make changes to orders once they’ve been processed, which is why changing the delivery address two days later was not possible. Regarding returns, it’s not uncommon for customers to cover return shipping costs, and we always aim to make the process as smooth as possible. We appreciate your understanding and hope to provide a better experience in the future.

Posted 1 month ago

“Chococo is my favourite chocolate! I love your company!”

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Posted 2 months ago

Awww thank you! And we love you toooooo 💗️

Posted 1 month ago

“..........”

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Posted 2 months ago

💗️

Posted 1 month ago

“I am so happy to buy my chocolate gifts for my guests from Chococo. Chocolates are delicious. And special as well. Packaging is amazing. All the information on the packaging is worth reading and inspirational. On time delivery as well. Nothing to complain.”

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Posted 2 months ago

Thank you so much! Feedback like this makes our day and we're so glad to have you as part of the Chococo family 💗️

Posted 1 month ago

“I’m very happy for my daughter now an adult well made flavour chocolate and good value will buy again for special someone”

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Posted 2 months ago

Thank you! We're so happy your daughter enjoyed the chocolate and we look forward to helping you treat someone special again soon 💗️

Posted 1 month ago

Chococo is rated 4.8 based on 8,300 reviews