Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 8,990 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keep buying the chocolate as gifts for people, always buying a little more then I should hoping they don't like some of them and I get some to try... I still have not had any chocolate as the people I gift it too eat it all (Even the orange ones which they always say they don't like orange chocolate!)”

Helpful Report

Posted 2 months ago

This made us smile, thank you for sharing! We’re so pleased your gifts are always such a hit… even if it means you never get to try any yourself! It sounds like you might need to order a little something just for you next time. We appreciate your continued support, thank you so much!

Posted 2 months ago

“My Easter egg had sadly bloomed abd discoloured which affected the taste significantly”

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Posted 2 months ago

Thank you for your review. We're sorry to hear your Easter Egg arrived bloomed. This is something that can happen from time to time, and shouldn't have an adverse effect on the taste of the chocolate. I'm glad that we were able to resolve this issue when you got in touch with our customer care team.

Posted 2 months ago

“Excellent condition”

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Posted 2 months ago

Thank you for your wonderful review! We’re so pleased to hear you’re happy with your Chococo order! We appreciate your support, thank you!

Posted 2 months ago

“excellent variety”

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Posted 2 months ago

Thank you for your wonderful review! We’re thrilled you’re enjoying the variety. We look forward to hearing from you again soon!

Posted 2 months ago

“Wonderful company with delicious ethical chocolate. Definately had the best easter eggs this year!”

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Posted 2 months ago

Thank you for your wonderful review! We really appreciate your kind words. It’s fantastic to hear you enjoyed the chocolate and that our ethical approach matters to you too. We’re delighted we could be part of your Easter and make it extra special!

Posted 2 months ago

“I ordered some chocolate bunnies for Easter, allowing plenty of time for delivery. My order arrived after the bank holiday had passed, despite being promised on Easter Saturday when I'd got in touch with Chococo to check. Lots of disappointed recipients! To top it off, my order arrived one bunny short, and although I got a refund for this when requested, I didn't get an apology. The chocolate itself was good - though not good enough to justify the delievry issues so I won't be ordering again, sorry.”

Helpful Report

Posted 2 months ago

Thank you for your honest feedback. We’re very sorry to hear about the delivery not arriving when expected and the inconvenience this caused, especially over the Easter weekend. We also apologise for the missing item in your order and that you didn’t receive the level of communication and apology you should have from us in that situation. That’s not the experience we aim to provide. We’re glad you found the chocolate itself enjoyable, but we understand that the overall experience fell short this time. We appreciate you taking the time to let us know.

Posted 2 months ago

“We are thoroughly enjoying our delicious chocolates. We will definitely be ordering from your company again, and will recommend to our friends and family. Thank you.”

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Posted 2 months ago

Thank you for your lovely feedback! We’re so pleased to hear you’re enjoying the chocolates, and it means a lot that you’re planning to order again and will recommend us to others. We really appreciate your continued support, it means a lot!

Posted 2 months ago

“Good products, great customer service.”

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Posted 2 months ago

Thank you for your kind review! We're really pleased to hear you enjoyed the products and that our customer service met your expectations. Thank you!

Posted 2 months ago

“Cannot fault the product or the service”

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Posted 2 months ago

Thank you for your kind review! It's great to hear there were no issues with your order, or the service provided, that's what we like to hear! Thank you for taking the time to leave your review.

Posted 2 months ago

“I really thought your chocolates were wonderful and well worth the price”

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Posted 2 months ago

Thank you for the wonderful 5-star review! We’re really glad you thought the chocolates were wonderful and worth the price, that means so much to us.

Posted 2 months ago

“Egg arrived within anticipated delivery window and in perfect condition. The chocolate was pleasingly thick and crunchy, with the milk chocolate, pistachio and raspberry flavours well-balanced.”

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Posted 2 months ago

Thank you for your thoughtful feedback! We’re really pleased to hear your egg arrived safely and within the expected delivery window, and that you enjoyed the thickness and taste of the chocolate. It’s great to know the milk chocolate, pistachio, and raspberry flavours worked so well together for you, we thought so too!

Posted 2 months ago

“Thank you for my recent order of chocolate eggs they were great. The only thing I had a problem with was Royal Mail tracked who delayed my order and then delivered to the wrong house! Not Chococo’s fault but maybe think of using a different/more reliable delivery company or allow buyers to have a choice of delivery?”

Helpful Report

Posted 2 months ago

Thank you for the lovely 5-star review! We’re really glad you enjoyed the chocolate eggs. Sorry about the Royal Mail delay and the mis-delivery, that’s not how we want things to go. We will take this feedback on, thank you for your suggestion!

Posted 2 months ago

“very fresh & tasty”

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Posted 2 months ago

Thank you for the lovely 5-star review! We’re so glad you found our chocolates fresh and tasty. We really appreciate your kind words.

Posted 2 months ago

“Living in Canada, Chococo is my "go-to" present supplier for all my friends in he UK. They never fail to deliver the BEST chocolates and friends look forward to seeing the box on their doorstep! Keep up the good work!!”

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Posted 2 months ago

Thank you for your wonderful review and continued support from Canada. We’re delighted to hear Chococo has become your go-to for gifting in the UK, and it’s especially lovely to know your friends look forward to receiving our boxes! You have some very lucky friends!! We really appreciate your kind words and encouragement, thank you.

Posted 2 months ago

“You think you know luxury chocolates, but then you try these freshly made, imaginative recipe ones (and such a wide variety!), and you realise these are superior to all others. We don't eat regular high street chocolate countline bars anyway, but Chococo provides a delicious, rare luxury.”

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Posted 2 months ago

Thank you for such a generous review! We’re really pleased to hear you’ve enjoyed the range and creativity of our chocolates, and that they feel like a genuine treat compared to more standard options. It’s wonderful to know they’ve stood out to you as something special and luxurious!!

Posted 2 months ago

“The easter egg arrived completely broken.”

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Posted 2 months ago

Thank you for your review. We're really sorry to see the Egg arrived damaged, that's really disappointing to see. Please always get in touch with our friendly customer care team as they will always do their best to resolve this. Thank you for placing your order with us this Easter

Posted 2 months ago

“Good size Easter eggs and chocolate was nice and thick. Taste was amazing! We have clearly been eating poor quality chocolate for so long, we had forgotten the taste of real chocolate. Rich and beautiful . Quite pricey but worth it gor the quality.”

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Posted 2 months ago

Thank you for your kind feedback. We’re really pleased to hear you enjoyed the Easter eggs, the size, thickness of the chocolate, and especially the rich flavour. It’s lovely to know it felt like a real step up in quality, and we appreciate your honest thoughts on value as well.

Posted 2 months ago

“Nice chocolate but the easter eggs are too small - disappointing”

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Posted 2 months ago

Thank you for your feedback. We’re sorry to hear the eggs felt smaller than expected. We do include size and weight details on the product page to give as clear an idea as possible before purchase. That said, we’re pleased to hear you still enjoyed the chocolate. Thank you for your order.

Posted 2 months ago

“It was a gift but their feedback was the taste was amazing and flavoursome. They loved the fossil chocolate embedded into the main egg. Service was fast and product arrived well packed”

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Posted 2 months ago

Thank you for your kind review, that’s wonderful to hear! We’re so glad the gift was well received and that the fossil chocolate added that extra touch. Thank you for sharing your feedback and for choosing us!

Posted 2 months ago

“I always use Chococo when I give chocolates as a gift. They are always well received, look and tast gorgeous, well priced and customer service is great. This time we gave them as a thank you for a weekend stay. They were obviously so good we didn't even get offered one (although I did say they didn't have to be shared)”

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Posted 2 months ago

That’s brilliant to hear, thank you for sharing! We’re so pleased you continue to choose us for your gifts and that they’re always so well received. It sounds like this one went down especially well, perhaps a little too well if none were shared! We really appreciate your continued support.

Posted 2 months ago

Chococo is rated 4.8 based on 8,990 reviews