Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,451 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,451 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 31st March 2025

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Much appreciated gift”

Helpful Report

Posted 2 months ago

Thank you 💗️

Posted 1 month ago

“A wonderfully unusual way to celebrate my birthday! My husband bought me the "Afternoon Tea for Two" and it was absolutely delicious! As exciting as going out for the day - but so different! Excellent products - we really enjoyed them. Thanks!”

Helpful Report

Posted 2 months ago

We’re thrilled our Limited Edition Chocolate Afternoon Tea for Two made your birthday feel extra special. Who needs to go out when you can celebrate in style with cake and treats delivered straight to you?! We’re so glad you enjoyed it, and hope you'll enjoy many more Chococo treats in the future 🤩️

Posted 1 month ago

“Excellent gifts! Arrived securely and beautifully packaged. Thanks!”

Helpful Report

Posted 2 months ago

That's great to hear, thank you 💗️

Posted 1 month ago

“Heavily tasting chocolates and very addictive. The chocolates are beautiful. I hope the new Summer collection will return. Please could you make the alcohol free chocolates in a large box.”

Helpful Report

Posted 2 months ago

Thank you so much, we’re thrilled to hear how much you’re enjoying our chocolates! Our Summer Collection will indeed be back next year, but in the meantime you can look forward to our Autumn Collection (available now), our Festive Collection launching closer to Christmas, and of course our Spring Collection when the season arrives 🌸. We really appreciate your suggestion for a larger box of alcohol-free chocolates. While it’s not currently part of our range, it’s definitely something we’ll keep in mind for the future.

Posted 1 month ago

“Not particularly happy with the service I recieved. Firstly, the chocolates were late to arrive. Missing my friends 60th birthday. I had not been forwarded the email informing me that due to the very hot wetather items would be delayed by 2 days. I did recieve a prompt reply to my complaint and that was good. The next thing was when the chocolates arrived the the message sticker I had asked for had been stuck down at a slant on the compliments card. This looked really shoddy and I think as the first thing you see as a gift to someone, this part of the order should have been performed with care. It doesn't relect well on the company. I was sent a very quick relpy to this complaint. I was offered a no time limit 20% off any future purchases as a good will, but I wil not use this company again. I had used Chococo several times previously and as it was Christmas time so I didn't really have a deadline, so a few days here and there on delivery didn't make a difference then.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave your feedback, and we’re sorry to hear that this experience didn’t meet your expectations. We completely understand your frustration around the missed birthday delivery. While we did delay some orders during the extreme heat to protect the chocolates (which we clearly communicated on our website), we’re sure your friend would have preferred receiving the gift a day late rather than a box of melted goo! We’re also glad you received prompt replies from us; we always try to respond quickly when something's not quite right. As for the message label, we're sorry that this detail fell short. That said, we can’t help but notice a few typos in your review (it happens to us all!), and we do think it’s worth remembering that if perfection is the standard, even the smallest slip can appear more serious than it really is. We take great pride in our presentation, but occasionally, a slightly off-kilter sticker sneaks through, and for that, we apologise. We’re grateful you’ve chosen us in the past, and while we’re sorry to hear you won’t be ordering again, we do hope your friend enjoyed the chocolates themselves ... as many others did, even during the heatwave.

Posted 2 months ago

“I ordered a Summer Collection box of chocolates as a thank you gift. Delivery was sensibly delayed due to the extreme heat that week and this had been made clear when I placed the order. It was delivered promptly the following week and I was kept up to date with the delivery so it did not sit in our parcel box any longer than necessary. Our neighbours thought the chocolates were absolutely delicious ! They certainly are ! Yummy, interesting chocolates, easy website to navigate, efficient delivery.”

Helpful Report

Posted 2 months ago

Thank you so much! We're delighted to hear the gift was so well received and even more so that everything went smoothly, despite the heat. We always aim to balance care with efficiency, so it's great to know the slight delay was worthwhile and well communicated 🌞🌡️😎💗️

Posted 2 months ago

“Customer service excellent as always and the chocs were delicious!”

Helpful Report

Posted 2 months ago

So pleased everything went so well, thanks for choosing Chococo 💗️

Posted 2 months ago

“THe chocolate was delicious, what more to say?!”

Helpful Report

Posted 2 months ago

Amazing, thank you 💗️

Posted 2 months ago

“Beautiful and delicious - the perfect gift ❤️”

Helpful Report

Posted 2 months ago

Thanks so much 💗️

Posted 2 months ago

“Birthday box was well received and pronounced delicious.”

Helpful Report

Posted 2 months ago

Fabulous, thank you! 💗️

Posted 2 months ago

“Have ordered twice now as gifts! Great service; wonderful chocolates and they always look beautiful in the box. This last order they had to work around the hot temperatures and chocolates still arrived promptly and were perfect. Thank you!”

Helpful Report

Posted 2 months ago

Thank you, it's great to know that we're hitting the mark and we can even outsmart that pesky sunshine 🌞🌡️😎 So glad everything was perfect 💗️

Posted 2 months ago

“Lovely chocolate's, look very nice in the box , tasted delicious very happy.”

Helpful Report

Posted 2 months ago

Thanks, that's fab to hear 💗️

Posted 2 months ago

“I am really enjoying the fresh fruity flavours in my summer box. Particular favourite is the Lemon Zest”

Helpful Report

Posted 2 months ago

Thanks so much! Our Lemon Zing bursts with flavour from the fresh lemon curd in a white chocolate ganache - it's an all-round favourite 🍋💗️

Posted 2 months ago

“The order was a gift but I can assure you it was very well received and enjoyed.. so much so that when I visited 4 days later, there was not a crumb to be seen!”

Helpful Report

Posted 2 months ago

Thank you! We're thrilled to hear how well your gift was enjoyed, but it sounds like it may be time to treat yourself too! 😊️

Posted 2 months ago

“They arrive damaged almost every month and I question the wisdom of sending them out in such hot weather without cooler packs 🤷‍♀️”

Chococo 2 star review on 14th August 2025

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're sorry to hear your chocolates have arrived damaged, but we haven’t received any contact from you regarding this order or any previous ones. We always encourage customers to reach out to our friendly Customer Care team if there are any issues. They’re here to help and can only resolve problems if they’re made aware of them. While we do pause shipments during very warm weather, if a box has arrived melted, please let us know promptly so we can investigate and, if necessary, raise the issue with our carrier. This way, we have the chance to make things right and ensure you’re happy, rather than hearing about it for the first time through a review. It’s a shame we weren’t given the opportunity to assist.

Posted 2 months ago

“Alway's exceptional quality chocolate, my Daughter absolutely love'' it ☺️ Delivery is alway's as promised too..”

Helpful Report

Posted 2 months ago

Thank you, we're so glad your daughter enjoys our chocolate! Thanks for gifting Chococo 💗️

Posted 2 months ago

“Very excellent chocolates, much good flavours.”

Helpful Report

Posted 2 months ago

That's fantastic to hear, thank you 💗️

Posted 2 months ago

“I've used Chococo several times when I've wanted to send friends and family a nice gift. This time I ordered a selection of chocolate bars for my cousin but on other occasions I've ordered their fresh boxed chocolates or their hot chocolate. Without exception, my recipients have been delighted with their gift and they've given me really positive feedback about the quality of the chocolates, how nice they are and the fact they are beautifully packaged. As the buyer, I find Chococo's website very easy to navigate, they regularly offer discounts or bundles, and the service is excellent with gifts arriving within a couple of days of my order. Highly recommended.”

Helpful Report

Posted 2 months ago

Thank you so much for your kind words and continued support. We're absolutely delighted to hear that your friends and family have enjoyed receiving our chocolates, and we're also really pleased that you've found our website easy to use and our service reliable. We put a lot of care into every part of the Chococo experience, so your feedback is incredibly rewarding to read. Thanks for gifting Chococo, for recommending us, and we look forward to helping you share more Chococo joy in the future 💗️

Posted 2 months ago

“Box compartments too small to pick up chocolates - had to upend the box to get them out. Chocs didn't match illustrations particularly well so we had to take pot luck with what we picked. Chocolate itself had slightly lard-y texture. Maybe that's what good-qualirty chocs are like but we didn't care for them particularly. On the plus side, the packaging is lovely (apart from sizing & pictures) and they arrived on time. Sorry but we won't be ordering again.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, we really appreciate you taking the time to share your thoughts. We're sorry to hear that the box layout and presentation didn’t meet your expectations. On our enclosed menu card, we do recommend lifting out the grid dividers if you're having difficulty picking up the chocolates; this usually makes access much easier without needing to upend the box. As our chocolates are individually hand-decorated, the illustrations on the menu are intended as a visual guide rather than exact representations. In terms of texture and flavour, all of our filled chocolates are handcrafted using the finest single origin couvertures, including our award-winning 47% Colombia Milk and 72% Ecuador Dark chocolates. We appreciate that taste is subjective and are sorry that this particular style wasn’t to your preference. We're glad to hear you liked the packaging and that your order arrived on time, and we're grateful you gave our chocolates a try.

Posted 2 months ago

“I got this as a wedding anniversary treat for my husband. The scones were lovely and the brownies were divine! We just had to get some extra cream. We made tea to have with the scones and had the hot chocolate separate. There was a bit too much chocolate to have all in one go! I was very pleased with this and would get it again.”

Helpful Report

Posted 2 months ago

Thank you so much for sharing this! We're delighted our Luxury Afternoon Tea Set added a special touch to your anniversary celebration. Great call on pairing tea with the scones and saving the hot chocolate - it is a lot of Chococo yummyness in one go! We're so glad you enjoyed it and look forward to welcoming you back very soon 💗️

Posted 2 months ago

Chococo is rated 4.8 based on 8,451 reviews