Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 9,055 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 9,055 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 3rd September 2026

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My coeliac friend is very happy with her gift”

Helpful Report

Posted 1 month ago

Thank you for your lovely review. We’re delighted to hear our gluten-free chocolate was enjoyed by your friend!

Posted 1 month ago

“Tasty high quality chocolate, superb customer service, fast dispatch and delivery. Will definitely order more in future 😋”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review. We’re thrilled you enjoyed the chocolate and our service, and that your order arrived quickly. We look forward to hearing from you again!

Posted 1 month ago

“After trying a store-bought pack, I was really impressed, so I decided to order some more. Overall, I was pretty happy with the quality and they did taste nice. However, I found some of the chocolates quite difficult to identify, and there seemed to be some inconsistency in size, with certain chocolates noticeably smaller than others despite being the same variety. I also ordered two separate boxes, but the selection in each was almost identical, which was a little disappointing as I had hoped for more variety. The quality is undoubtedly good and the chocolates taste nice, but based on the points above, I probably wouldn’t order again.”

Helpful Report

Posted 1 month ago

“I ordered during the heatwave and was advised that you were not dispatching chocolate during that period. As this would mean missing the person’s birthday that I was buying the chocolate for I requested the order be cancelled. This was done promptly and I received the refund of my payment very quickly.”

Helpful Report

Posted 1 month ago

Thank you for your kind review. We really appreciate your understanding during what has been a very difficult time for us! We're glad to hear the team resolved the issue for you, and made the process as easy and quick as possible.

Posted 1 month ago

“Beautiful chocolates. I have had several orders for birthdays and have been delighted. Very thoughtfully handled and packaged during the recent heatwave - my order was held back, as agreed with me, pending the return of cooler temperatures, and I was kept informed of the revised delivery timings.”

Helpful Report

Posted 1 month ago

Thank you for your lovely review! We really appreciate your comments regarding how we handled your order surrounding the heatwave! Thank you for taking the time to leave your review!

Posted 1 month ago

“Beautiful chocolates, so scrummy. Delicious summer flavours. What also is good about Chococo is that the boxes are not wasteful. They are not full of plastic and air. Well done for thinking of the planet as well as making me very happy.”

Helpful Report

Posted 1 month ago

Thank you for your kind review! We’re delighted you enjoyed the chocolates and the summer flavours, and that you appreciate our packaging and care for our planet!

Posted 1 month ago

“Lovely box of chocs sent as a present, arrived in good time, recipients were very pleased.”

Helpful Report

Posted 1 month ago

Thank you for your lovely review. We’re glad the box of chocolates arrived in good time and that the recipients were pleased!

Posted 1 month ago

“Absolutely love this chocolate! Delicious and thoughtful flavours, amazing milk chocolate, and make excellent gifts. Fast delivery, plastic-free packaging and an ethical supply line. What's not to like? Big fan!”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review! We’re thrilled you enjoyed the delicious, thoughtful flavour. It's great to hear the fast delivery, plastic-free packaging, and ethical supply line resonated with you. We appreciate you being a big fan!

Posted 1 month ago

“Fish and chips Seeds and nuts Free orange chocolate One item for someone with a dairy allergy All absolutely delicious What’s not to love Delivered in good time”

Helpful Report

Posted 1 month ago

Thank you for sharing your thoughts! Great to hear everything was delicious and delivered in good time, and that there was something suitable for a dairy allergy. Thank you!

Posted 1 month ago

“This was actually a gift to Shirley, who joked about your, will keep for eight weeks, as it was so delicious it would be lucky if it lasted eight days! Thank you”

Helpful Report

Posted 1 month ago

Thank you for sharing this lovely moment. We’re glad Shirley enjoyed the chocolates and that they were so delicious!

Posted 1 month ago

“The purchase was a birthday gift, and because your product was tried last Christmas, my daughter, whose birthday it was, smiled with delight even before taking a single bite. That was an expression of confidence in your products.”

Helpful Report

Posted 1 month ago

Thank you for sharing this lovely review. We’re so glad your daughter enjoyed the chocolates and that they brought a smile, that means a lot to us. Thank you for taking the time to leave this review!

Posted 1 month ago

“My son and his girlfriend were thrilled to peices with the slab. She is from new Zealand and said this was the best she'd tasted outside of there! This was very gratefully received and enjoyed. Thankyou for the personalisation too. Arrived when requested in perfect condition despite the hot weather.”

Helpful Report

Posted 1 month ago

Thank you for your lovely review! We’re thrilled to hear your son and his girlfriend enjoyed the slab, and that your guest from New Zealand thought it was the best she's tried away from home! We're so glad it arrived in perfect condition despite the heat!

Posted 1 month ago

“The chocolates were a birthday gift for a friend who really loved them. I was impressed that the company took the time to email and say delivery was on hold due to the hot weather - that level of care is appreciated.”

Helpful Report

Posted 2 months ago

Thank you for your lovely review! We're glad the recipient enjoyed the chocolates and appreciated the delivery hold due to the hot weather, it's been a nightmare!

Posted 1 month ago

“have had fab boxes of chocolate when in swanage, from the store. was really disappointed with online ordering as was sent a box with multiple of the same chocolates (mainly nutmeg flavour which is an aquired taste), and felt that the price paid was way too high for the product i received. I thought - they are trying to get rid of chocolates that are near sell by date.”

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Posted 2 months ago

“Ordered the summer box and a few other items as a birthday gift, were all loved! Very high quality chocolates.”

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Posted 2 months ago

Thank you for your lovely review! We’re really glad the summer box and the other items were loved and that you’re happy with the quality of the chocolates!

Posted 2 months ago

“Really great every time, you take risks changing things and still the quality is very high. Top marks.”

Helpful Report

Posted 2 months ago

Thank you for your kind feedback! We’re really glad you feel the quality stays high even with changes, and appreciate the top marks!

Posted 2 months ago

“Recipient, susan, was very pleased with her lovely chocolates”

Helpful Report

Posted 2 months ago

Thank you for sharing this! We’re so glad Susan enjoyed the chocolates.

Posted 2 months ago

“Sadly not keen on your new soft centre flavour mixes. I prefer single fruit flavours not weird combinations which tasted, as we say up north “neither nowt nor summat”. A shame as your milk chocolate is lovely.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave your honest review. Sorry to hear the new soft centre flavours aren’t to your taste. We appreciate you sharing that you prefer single fruit flavours and that you enjoy the milk chocolate.

Posted 1 month ago

“I love Chococo's products. However, I ordered a box with the Summer discount but this could not be delivered by post due to the heatwave so was cancelled. I know the weather isn't Chococo's fault, but do think it would have been nice if the discount could have been extended until the weather cooled down as a gesture of goodwill.”

Helpful Report

Posted 2 months ago

Thank you for your review. We understand this was disappointing. Due to the heatwave, we paused dispatch for the safety of the orders. I understand the wish to cancel your order, but had you kept your order on hold we would've dispatched your order when possible, and the discount would have stood.

Posted 1 month ago

“For a product that is truly delightful, it is utterly pulled down by their customer service agents and lack of website updates to reflect current situations within Chococo's deliveries. Not providing information to customers prior to purchases, does not support customers to make informed decisions and is an unethical way to conduct business. Higher standards are needed for the price level. Customers should also not receive passive aggressive emails from the customer service individuals. My experience was so appalling that not only will I not do business with this company but will also actively provide my experience to others to help them make an informed decision if this is a company they feel they can support. I do hope things change, for the benefit of those who are in the process element of this business.”

Helpful Report

Posted 2 months ago

Thank you for your review. The reason behind removing standard delivery from the choice of options is to reduce the risk of orders arriving melted, due to the time spent in transit being shorter. We feel that this is our choice to make, as we don't want our chocolate arriving melted to customers, nor do they I'm sure! I'm sorry if you felt our explanation over email came across as passive aggressive, we would never want any of our customers to feel like we purposefully communicate in this way. We really appreciate your comments regarding the product itself, thank you.

Posted 2 months ago

Chococo is rated 4.8 based on 9,055 reviews