Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,300 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,300 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 31st March 2025

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This product was absolutely delicious. Arrived on time and intact. Thankyou.”

Helpful Report

Posted 4 weeks ago

That's great to hear, thank you 💗️

Posted 2 weeks ago

“Delicious, gorgeous and ethical packaging.”

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Posted 4 weeks ago

Thank you 💗️

Posted 2 weeks ago

“Serious issue with ordering a chocolate penguin - my husband has been entirely unable to eat him, as starting with either beak or feet seems churlish. Permanent chocolate sculpture now! My daughter was less fussy and demolished him in a trice. We wondered if a chocolate egg could be added to the mould another time 😊”

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Posted 4 weeks ago

Tee hee! Maybe he just needs to pppppick up a penguin and embrace the delicious dilemma! 🐧

Posted 2 weeks ago

“I bought my husband an Easter egg, and it was delicious as usual. The quality of the chocolate is consistently extreme good, tasty, creamy and very high quality chocolate. Reverting back to high street brands only highlights the difference between mass produced poor quality and this.”

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Posted 4 weeks ago

Thank you! We’re thrilled to hear you enjoyed the Easter egg. Our single-origin, hand-crafted chocolate really sets us apart from mass-produced options. It’s great to know you appreciate the difference; we believe that truly makes all the difference in taste and experience! 💗️

Posted 2 weeks ago

“I’m delighted with Chococo! I have had two biggish orders! Friends and family were thrilled by the Easter treats I gave this year! Well done on a delicious range and beautiful packaging”

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Posted 4 weeks ago

Thanks so much for your lovely feedback! It’s great to hear your Easter treats were so well received by friends and family. We really appreciate your support and thanks for spreading the Chococo joy 💗️

Posted 2 weeks ago

“The taste was great but it came in all smashed. It looked like someone had cut into it.”

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Posted 4 weeks ago

We’re really sorry to hear that your Easter egg arrived damaged; that must have been so disappointing! We always pack our products with the utmost care, but unfortunately sometimes damage can happen during transit. If you’d let us know, we’d have been happy to make it right for you, but we're glad that you loved the chocolate despite its less-than-perfect appearance.

Posted 2 weeks ago

“Nice, smooth and tasty good quality chocolate.”

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Posted 4 weeks ago

Thanks, that's fab to hear 💗️

Posted 2 weeks ago

“Bought a big kg bag of oat chocolate shapes. Great value and my grandson loved them. Don’t think they will last very long!”

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Posted 4 weeks ago

Thanks so much! We’re thrilled your grandson enjoyed the oat chocolate shapes. This kind of bargain bag doesn’t come around very often, so we’re glad you snapped it up, even if it doesn’t last long! 💗️

Posted 2 weeks ago

“First rate chocolate which have ordered previously it was that good.”

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Posted 4 weeks ago

Welcome to the Chococo family 💗️

Posted 2 weeks ago

“Egg arrived on time and tasted great but on opening on Easter Sunday the egg was badly misshapen and looked awful.”

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Posted 4 weeks ago

Thank you for your feedback, and we’re really sorry to hear your egg arrived misshapen but we're glad the chocolate was still very much enjoyed. From your description, it sounds like it may have been affected by some direct heat during transit, causing it to melt. Obviously this isn't how we want our beautiful chocolate creations to arrive! If you’d reached out to our friendly customer care team with some photos, we’d have been happy to make it right for you.

Posted 2 weeks ago

“The chocolate is fab, British and creatively developed and packaged. One down side. Please stop using polystyrene crush stones in you packaging. I work in recycling and energy sustainability and these types of packaging are not recyclable. I suggest you invest in a simple card shredding machine to cushion your products card is sustainable, recyclable and would reduce Chooco CO2e footprint by an impressive amount. Love your products they're great!!”

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Posted 4 weeks ago

Thanks so much for your lovely feedback, we're delighted you love our chocolate and creative packaging! We just wanted to gently say… you're mistaken about the packing material 😉 The ‘crush stones’ you mentioned aren’t polystyrene at all. We use Eco Flo protective chips, which are 100% biodegradable, 100% compostable, and dissolve completely in water. They're made from starch and can be disposed of sustainably - on your compost heap, in your food waste bin, or even used to water your plants once dissolved! Sustainability is at the heart of everything we do, so as always, all of our packaging is plastic-free and recyclable. But we really do appreciate your passion for the planet, and your kind words about our products!

Posted 2 weeks ago

“The Easter egg we bought from you was the best ever!”

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Posted 4 weeks ago

Thank you so much, that’s amazing to hear! We’re thrilled you loved it and we're honoured to be crowned best ever! 🐣💗️

Posted 2 weeks ago

“Lovely chocolate and easy, quick ordering.”

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Posted 4 weeks ago

Thank you 💗️

Posted 2 weeks ago

“Lovely smooth chocolate, interesting flavours and shapes. We particularly like the Jurassic gheme”

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Posted 4 weeks ago

We're dino mad here on the Jurassic coast! Thanks so much for your kind words. We're thrilled that you love our chocolate and we hope to welcome you back very soon 🦖🦕💗️

Posted 2 weeks ago

“Family loved the chocolate eggs”

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Posted 4 weeks ago

Thank you, that's fantastic to hear 💗️

Posted 2 weeks ago

“Placed my order, to be delivered before Easter. No communication or updates until a week after Easter. Turns out my order had been 'missed' completely and wasn't coming at all. Order was cancelled and refunded (despite still being wanted) and when I was told to reraise my order, the items we had originally ordered were sold out and wouldn't be possible to order. Disappointing.”

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Posted 4 weeks ago

We're so sorry for the experience you had with your Easter order. Unfortunately, your order was missed. An error on our part, for which we hold our hands up and take full responsibility for. As you got in touch over the Easter weekend while we were closed, unfortunately by the time we saw your message and realised what had happened, we’d already missed the Easter delivery window. To make matters worse, the item you'd ordered was then out of stock, so although you let us know you still wanted it, we advised that we simply couldn’t fulfil the order. We completely understand how frustrating and disappointing that must have been, and although we processed a full refund, we understand that we let you down. We’re genuinely sorry for the inconvenience and disappointment.

Posted 2 weeks ago

“Easter gifts given to grandchildren. Well received. Well packaged.”

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Posted 4 weeks ago

So pleased to hear everything went well. Thank you for gifting Chococo 💛️

Posted 2 weeks ago

“Delicious Chocolate”

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Posted 4 weeks ago

Thank you 💗️

Posted 2 weeks ago

“Excellent products.”

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Posted 4 weeks ago

Thanks so much 💗️

Posted 2 weeks ago

“Great quality chocolate. Arrived quickly and well packaged. Nice to find a bespoke UK based chocolate company. Would buy from again. :-)”

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Posted 4 weeks ago

Thank you so much! We're so glad you found us and we look forward to welcoming you back very soon 💗️

Posted 2 weeks ago

Chococo is rated 4.8 based on 8,300 reviews