Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 8,991 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,991 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a wide variety of chocolate bars/buttons and a box of chocolates too. We are a family with two gluten intolerant members so was particularly keen to have some gf products. Loved the buttons (though would have preferred larger size) and the honeycomb bar was delicious, however I found the chocolates challenging, didn't like most of the centres and did not enjoy the taste of the gf chocolate. Sorry, I don't usually leave negative reviews but I am being honest.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, we really appreciate you taking the time to share your thoughts. We’re glad to hear you enjoyed the honeycomb bar and the buttons (and we’ll take the note on size on board!), but we’re sorry to hear that the filled chocolates weren’t to your taste and that the oat m!lk chocolate didn’t quite hit the mark either. We know flavour is very personal, especially when it comes to filled chocolates, and while we aim to offer a wide variety, not every centre will be for everyone. Just to clarify, we don’t label any of our products as gluten-free, as all are made in an environment where gluten is present. The chocolate you mention was likely our vegan-friendly oat m!lk chocolate, which doesn’t contain gluten as an ingredient. Having a creamy taste without dairy, this plant-based, vegan-friendly chocolate is the perfect milk chocolate alternative. Thanks again for your feedback.

Posted 1 year ago

“I made a mistake and this was speedily resolved by the next day.”

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Posted 1 year ago

So glad we could resolve your issue and thanks for choosing Chococo 💗️

Posted 1 year ago

“Looked attractive and tasted delicious”

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Posted 1 year ago

Thank you so much, that's great to hear 💗️

Posted 1 year ago

“very ggod service and excellent chocolate”

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Posted 1 year ago

Fantastic, thanks so much 💗️

Posted 1 year ago

“My grandchildren loved their Easter eggs. Good critics!”

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Posted 1 year ago

Thanks for gifting Chococo. It's fab to hear that your grandchildren have got such great taste 💗️

Posted 1 year ago

“I ordered some Easter treats for myself and family, and admittedly left it a little close to Easter! I was very pleaseed with the quick delivery, especially so close to Easter, and the chocolate is yummy! The range of small novelty tubes, fancier boxes and small bars is a great general selection for a one-stop shop for Christmas and birthdays.”

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Posted 1 year ago

Thank you! We're so glad your Easter treats arrived in time and even happier to hear you enjoyed the chocolate! Delighted you’re loving the range too … we like to think we’ve got all occasions deliciously covered! 💗️

Posted 1 year ago

“Interesting choice of flavours”

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Posted 1 year ago

Thank you 💗️

Posted 1 year ago

“Delivery was quick but for the price of the egg I did expect either really delicious chocolate or for it to be huge. It was neither really and there was a lot of dark chocolate inside when it is listed as a milk chocolate egg - it was the giant dino egg”

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Posted 1 year ago

Thank you for your feedback, and we're sorry to hear the Giant Dinosaur Easter Egg didn’t quite meet your expectations. All the information on our website should have provided a clear idea of what to expect, so we're sorry that it didn't quite hit the mark, but we really appreciate you taking the time to share your thoughts. We just wanted to reassure you that it is made with delicious chocolate! Our signature 47% Colombia origin milk chocolate is a Gold Great Taste award-winner, so it’s definitely something we’re proud of! This egg is studded with 16 chocolate dinosaurs and fossils in milk, dark, and white chocolate and this was clearly mentioned on the web page page. The product images showed these as well. In addition, we also included an image showing the egg in a hand to help visualise the size, and the weight was clearly shown.

Posted 1 year ago

“The Easter Egg was “lovely .. amazing” (+tve feedback from the recipient). I thought it was rather smooth and lovely too. The complimentary bar of “plant based” chocolate was a welcome surprise and subsequently received a rave review from a Vegan friend.”

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Posted 1 year ago

Thank you so much for the lovely feedback! We're thrilled the Easter egg was such a hit, and it's great to hear the plant-based bar found an appreciative home too. Always a pleasure to surprise and delight! 💗️

Posted 1 year ago

“The chocolates were sent to me as a gift. Absolutely beautiful to look at and divine to eat”

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Posted 1 year ago

We couldn't ask for more, thank you 💗️

Posted 1 year ago

“Consistently fabulous chocolates. Customer service is excellent too both online and in the Horsham store. Highly recommend as a gift or to treat yourself. The mini praline eggs at Easter were amazing”

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Posted 1 year ago

Thanks for loving Chococo 💗️

Posted 1 year ago

“I ordered a box of large fresh chocolates and an Easter egg and as always they were heavenly. I have tried other brands of chocolates but always return to Chococo because the selection and quality of the their boxed chocolates is the best. Their gift selections are also fabulous a lovely little treat for family and friends and of course the chocolate is first rate.”

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Posted 1 year ago

Thank you so much! We're delighted to hear how much you love Chococo and it means the world to us that you keep coming back for more. Here's to many more heavenly treats! 💗️

Posted 1 year ago

“I love Chococo. Always buy a selection of easter eggs for the family and occasionally at other times. Always great quality chocolate, a good range of products and delivery is as expected. My 'children' now aged 20 still love the dinosaur eggs and chocolate robots. I'd love them to bring back the chocolate hen though.”

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Posted 1 year ago

Thank you so much, we’re thrilled to hear that Chococo is still a hit with your not-so-little ones (because who ever really grows out of chocolate dinosaurs and robots?!). As for the chocolate hen… you’ll be happy to hear that our Spring Chickens were available for Easter and are now strutting their stuff as an ongoing item! So don’t be shy, it’s the perfect time to fill your coop and bring the chocolate hen back into the family nest 🐔 💗️

Posted 1 year ago

“Delicious milk chocolate egg. Not too 'milky', and very very moreish.”

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Posted 1 year ago

That's amazing to hear, thank you 💗️

Posted 1 year ago

“excelent chocolate egg was well received would highly recomend”

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Posted 1 year ago

Thank you, that's fab to hear 💗️

Posted 1 year ago

“Exquisite chocolate”

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Posted 1 year ago

Thanks so much 💗️

Posted 1 year ago

“Hi there it,s vicky thankyou for the gift from you guys. yours sincerely vicky mander.”

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Posted 1 year ago

Thanks for loving Chococo 💗️

Posted 1 year ago

“Timely and delicious.”

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Posted 1 year ago

Fantastic! Thank you 💗️

Posted 1 year ago

“Half of order missing, one unit of.remainder badly damaged. Poor response to communicate.”

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Posted 1 year ago

Thank you for your review, though we were surprised to read it, given your most recent kind email in response to what occurred. As acknowledged in our emails, we’re truly sorry your experience fell short this time. We missed two eggs in packing, one arrived damaged, and your first email unfortunately didn't reach us - a perfect storm of errors, and absolutely not the service we aim to provide, and we were glad we were able to refund you in full once the issue was identified. We really appreciated your gracious response in our email exchange, particularly your suggestion to support our growers instead of accepting a refund - that meant a lot. While your review paints a much starker picture, please know we took your concerns seriously and did all we could to make things right. Thank you again for your past support and we hope we can restore your confidence in us in future.

Posted 1 year ago

“My brother said the Easter egg I gave him was one of the tastiest he’s ever received!”

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Posted 1 year ago

Yay, that's fantastic! Just what we love to hear, thank you 💗️

Posted 1 year ago

Chococo is rated 4.8 based on 8,991 reviews