Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 9,017 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 9,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I send my 85 year old Mum Chocolates as a little gift often. I’m always keen to find her something new and special, so sent her the non-alcoholic chocolate box recently. Previously I’ve sent chocolates from Selfridges, Fortnum & Mason and Hotel Chocolat, but Mum called to say these are the best yet! I think that says it all! 😊 Thank you Chococo… I’ll definitely be ordering again!”

Helpful Report

Posted 1 year ago

Wow, thank you so much for sharing this. Your mum clearly has excellent taste and we're honoured she rated our chocolates the best yet! We look forward to welcoming you back very soon 💗️

Posted 1 year ago

“Once again, NEVER disappointed with your amazing chocolates, they always go down well, although I rarely get the chance to eat them....haha!!!”

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Posted 1 year ago

Haha, sounds like they disappear fast! Glad they’re always a hit, thank you 💗️

Posted 1 year ago

“Delicious chocolates. Caramels are the absolute best!”

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Posted 1 year ago

Thanks so much 💗️

Posted 1 year ago

“Unfortunately some of the chocolates had melted due to delayed delivery & a heatwave, but this was more a problem with co-ordinating delivery times with Royal Mail. They still taste nice anyway :)”

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Posted 1 year ago

So glad you still enjoyed your chocolates, even if they weren't as beautiful as they should have been. Royal Mail attempted delivery several times before the parcel was collected, and this delay likely contributed to the issue. While we can't control delivery schedules, customers do have the option to arrange redelivery or collection in advance, which can help avoid situations like this. We're glad to hear you still enjoyed the taste 😊️

Posted 1 year ago

“10 out of 10 for presentation. They were a well-received gift for a friend who I’ve bought them for before so I know she loves them. The quality is outstanding in every way. The only negative point is that they were just out of date by the time my friend received them.”

Helpful Report

Posted 1 year ago

Thank you so much, we’re so pleased to hear the gift was well received and that the quality and presentation lived up to expectations once again! We really appreciate you flagging the best-before date. As soon as you got in touch with us directly, we responded and offered to send a fresh replacement box to your friend. We haven’t had a reply yet, but the offer still stands if you’d like to go ahead.

Posted 1 year ago

“We are long standing customers of Chococo on a subscription basis. In all the time we have received the chocolates from them we have never been disappointed with the quality, variety and superb taste of their selections. Long may it continue.”

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Posted 1 year ago

Thank you so much for your continued support, it means the world to us. It’s incredibly rewarding to hear that we have consistently hit the mark for you over time. Here’s to many more delicious deliveries to come 💗️

Posted 1 year ago

“They were for my Mum. She was delighted with them. She has had them before and you are her favourite chocolates. Delivered promptly. Many thanks!”

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Posted 1 year ago

Thanks for showing your Mum how much you love her by gifting Chococo, and we're thrilled to hear how much she enjoyed them 💗️

Posted 1 year ago

“We tried the raspberry brownie lovely sharp flavour”

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Posted 1 year ago

Thank you, we're so pleased you love it! Our new Raspberry, Pistachio and White Chocolate Letterbox Blondie puts some summer zing into our baked range 💗️

Posted 1 year ago

“Delighted as always with the CHOCOCO products”

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Posted 1 year ago

Amazing, thank you 💛️

Posted 1 year ago

“Fantastic customer service. My order was due to be sent out in what was then the hottest week of the year. Chococo emailed all customers to explain they had made the decision not to ship orders that week as they didn't want goods spoiling in transit, but to let them know if an order was urgent. Mine was, so I let them know and they expedited it to me at their cost so I was able to give an important gift at the right time. Thank you to Amber at Chococo for sorting it out for me 🙏 I will definitely be going back”

Helpful Report

Posted 1 year ago

Thanks so much! We're taking extra care during the hot weather to make sure everything arrives just right, and it's great to know that we managed to exceed your expectations. A special shout out to Amber in Customer Care too 💗️

Posted 1 year ago

“Really delicious chocolates! I love the unusual flavours and the really fresh fruit chocolate fillings. It's different to any other mixed chocolate boxes you can buy. It was also very much appreciated that delivery was delayed due to the very hot weather to ensure the chocolates arrived in the optimal condition.”

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Posted 1 year ago

Thank you! It’s always wonderful to hear when someone connects with what we do. Your appreciation really means a lot to us 💗️

Posted 1 year ago

“Fast, efficient service”

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Posted 1 year ago

Thanks, that's fab to hear 💗️

Posted 1 year ago

“Lip smacking, deliciously moreish chocolate, in all sorts of intriguing shapes & interpretations. This order was for my husband's birthday. He must be one of your many greatest fans.”

Helpful Report

Posted 1 year ago

Thank you, we love that you love our chocolate so much! It sounds like your husband is a true Chococo fan! We’re delighted our chocolates made another birthday appearance and long may the tradition (and the chocolate) continue 💗️

Posted 1 year ago

“Amazing drinking chocolate and yummy florentines. Delivery left a lot to be desired”

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Posted 1 year ago

Thank you, we're so glad you loved your order. If you have any issues, please don't hesitate to get in touch with our friendly Customer Care team who are there to help 💛️

Posted 1 year ago

“The chocolates were very tasty. I bought a box for my husband’s birthday and 3 bars - one for each of my sons. Unfortunately, two bars and a packet came with no explanation. Would have preferred what I ordered, and some explanation if it was going to be different.”

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Posted 1 year ago

Thank you for your review, we’re so pleased to hear the chocolates were enjoyed and that the box helped make your husband’s birthday special. If you have any issues, please don't hesitate to get in touch with our friendly Customer Care team who are there to help.

Posted 1 year ago

“Excellent tasting chocolate part of the order was for my daughters birthday”

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Posted 1 year ago

Thank you, we're thrilled that your family is part of the Chococo family 💗️

Posted 1 year ago

“Delicious chocolates as always. Lovely flavours, great packaging and quick delivery”

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Posted 1 year ago

Thank you for loving Chococo 💗️

Posted 1 year ago

“I BOUGHT THE LARGE WINNERS BOX PLUS CHOICE OF BROWNIE OR BAKE BUNDLE. MY WIFE HAS GLUTEN INTOLERANCE AND I SEARCHED THE INTERNET FOR GLUTEN FREE CHOCOLATES AND YOUR COMPANY CAME UP AS BEING GLUTEN FREE. THE BOX OF CHOCOLATES WERE FINE AND MY WIFE IS ENJOYING THESE, BUT UNFORTUNATELY THE BAKE BUNDLE HAS WHEAT IN THE MIX AND SHE WAS UNABLE TO EAT THIS.”

Helpful Report

Posted 1 year ago

Thanks for your message and we’re really pleased to hear your wife is enjoying the chocolates. Just to clarify, we don’t claim to be a gluten-free company, and unfortunately, we can’t control how our products appear in internet search results. That said, we’re always careful to clearly display all ingredient and allergen information on our website. In this case, the bake you selected as part of your bundle does include gluten and this is marked with a bold "Contains Gluten" label right next to the product images, as well as listed in the ingredients. We're very sorry if you didn't look at this. We know it can be frustrating when you're shopping for someone with specific dietary needs, and we're always happy to help if you need guidance on safe choices next time, but we would urge you to check the product information and not just rely on a search engine suggestion.

Posted 1 year ago

“The tastiest chocolate I have ever had [and I have had a lot.] It should come with this warning, "you are warned, one piece is never enough."”

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Posted 1 year ago

Haha, we might have to start printing that warning on the box! Thank you, you're truly one of the Chococo family 💗️

Posted 1 year ago

“Great customer service and wonderful chocolates”

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Posted 1 year ago

Thank you for loving Chococo 💗️

Posted 1 year ago

Chococo is rated 4.8 based on 9,017 reviews