Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 9,055 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 9,055 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 3rd September 2026

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This item was great. Packaging so authentic. Would buy from uou again”

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Posted 1 year ago

Thank you, we look forward to welcoming you back very soon 💗️

Posted 1 year ago

“Great tasting chocolate. My husband loves the dinosaurs”

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Posted 1 year ago

Thank you, we've been told they're totally roarsome 🦖🦕

Posted 1 year ago

“Very pleased with the service I recieved, the gift was a great success. Thank you”

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Posted 1 year ago

Thanks so much, that's great to hear 💗️

Posted 1 year ago

“Delivered quickly, and equisitely delicious.”

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Posted 1 year ago

Thanks, that's great to hear 💗️

Posted 1 year ago

“Much appreciated gift”

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Posted 1 year ago

Thank you 💗️

Posted 1 year ago

“A wonderfully unusual way to celebrate my birthday! My husband bought me the "Afternoon Tea for Two" and it was absolutely delicious! As exciting as going out for the day - but so different! Excellent products - we really enjoyed them. Thanks!”

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Posted 1 year ago

We’re thrilled our Limited Edition Chocolate Afternoon Tea for Two made your birthday feel extra special. Who needs to go out when you can celebrate in style with cake and treats delivered straight to you?! We’re so glad you enjoyed it, and hope you'll enjoy many more Chococo treats in the future 🤩️

Posted 1 year ago

“Excellent gifts! Arrived securely and beautifully packaged. Thanks!”

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Posted 1 year ago

That's great to hear, thank you 💗️

Posted 1 year ago

“Heavily tasting chocolates and very addictive. The chocolates are beautiful. I hope the new Summer collection will return. Please could you make the alcohol free chocolates in a large box.”

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Posted 1 year ago

Thank you so much, we’re thrilled to hear how much you’re enjoying our chocolates! Our Summer Collection will indeed be back next year, but in the meantime you can look forward to our Autumn Collection (available now), our Festive Collection launching closer to Christmas, and of course our Spring Collection when the season arrives 🌸. We really appreciate your suggestion for a larger box of alcohol-free chocolates. While it’s not currently part of our range, it’s definitely something we’ll keep in mind for the future.

Posted 1 year ago

“Not particularly happy with the service I recieved. Firstly, the chocolates were late to arrive. Missing my friends 60th birthday. I had not been forwarded the email informing me that due to the very hot wetather items would be delayed by 2 days. I did recieve a prompt reply to my complaint and that was good. The next thing was when the chocolates arrived the the message sticker I had asked for had been stuck down at a slant on the compliments card. This looked really shoddy and I think as the first thing you see as a gift to someone, this part of the order should have been performed with care. It doesn't relect well on the company. I was sent a very quick relpy to this complaint. I was offered a no time limit 20% off any future purchases as a good will, but I wil not use this company again. I had used Chococo several times previously and as it was Christmas time so I didn't really have a deadline, so a few days here and there on delivery didn't make a difference then.”

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Posted 1 year ago

Thank you for taking the time to leave your feedback, and we’re sorry to hear that this experience didn’t meet your expectations. We completely understand your frustration around the missed birthday delivery. While we did delay some orders during the extreme heat to protect the chocolates (which we clearly communicated on our website), we’re sure your friend would have preferred receiving the gift a day late rather than a box of melted goo! We’re also glad you received prompt replies from us; we always try to respond quickly when something's not quite right. As for the message label, we're sorry that this detail fell short. That said, we can’t help but notice a few typos in your review (it happens to us all!), and we do think it’s worth remembering that if perfection is the standard, even the smallest slip can appear more serious than it really is. We take great pride in our presentation, but occasionally, a slightly off-kilter sticker sneaks through, and for that, we apologise. We’re grateful you’ve chosen us in the past, and while we’re sorry to hear you won’t be ordering again, we do hope your friend enjoyed the chocolates themselves ... as many others did, even during the heatwave.

Posted 1 year ago

“I ordered a Summer Collection box of chocolates as a thank you gift. Delivery was sensibly delayed due to the extreme heat that week and this had been made clear when I placed the order. It was delivered promptly the following week and I was kept up to date with the delivery so it did not sit in our parcel box any longer than necessary. Our neighbours thought the chocolates were absolutely delicious ! They certainly are ! Yummy, interesting chocolates, easy website to navigate, efficient delivery.”

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Posted 1 year ago

Thank you so much! We're delighted to hear the gift was so well received and even more so that everything went smoothly, despite the heat. We always aim to balance care with efficiency, so it's great to know the slight delay was worthwhile and well communicated 🌞🌡️😎💗️

Posted 1 year ago

“Customer service excellent as always and the chocs were delicious!”

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Posted 1 year ago

So pleased everything went so well, thanks for choosing Chococo 💗️

Posted 1 year ago

“THe chocolate was delicious, what more to say?!”

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Posted 1 year ago

Amazing, thank you 💗️

Posted 1 year ago

“Beautiful and delicious - the perfect gift ❤️”

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Posted 1 year ago

Thanks so much 💗️

Posted 1 year ago

“Birthday box was well received and pronounced delicious.”

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Posted 1 year ago

Fabulous, thank you! 💗️

Posted 1 year ago

“Have ordered twice now as gifts! Great service; wonderful chocolates and they always look beautiful in the box. This last order they had to work around the hot temperatures and chocolates still arrived promptly and were perfect. Thank you!”

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Posted 1 year ago

Thank you, it's great to know that we're hitting the mark and we can even outsmart that pesky sunshine 🌞🌡️😎 So glad everything was perfect 💗️

Posted 1 year ago

“Lovely chocolate's, look very nice in the box , tasted delicious very happy.”

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Posted 1 year ago

Thanks, that's fab to hear 💗️

Posted 1 year ago

“I am really enjoying the fresh fruity flavours in my summer box. Particular favourite is the Lemon Zest”

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Posted 1 year ago

Thanks so much! Our Lemon Zing bursts with flavour from the fresh lemon curd in a white chocolate ganache - it's an all-round favourite 🍋💗️

Posted 1 year ago

“The order was a gift but I can assure you it was very well received and enjoyed.. so much so that when I visited 4 days later, there was not a crumb to be seen!”

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Posted 1 year ago

Thank you! We're thrilled to hear how well your gift was enjoyed, but it sounds like it may be time to treat yourself too! 😊️

Posted 1 year ago

“They arrive damaged almost every month and I question the wisdom of sending them out in such hot weather without cooler packs 🤷‍♀️”

Chococo 2 star review on 14th August 2025

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Posted 1 year ago

Thank you for your feedback. We're sorry to hear your chocolates have arrived damaged, but we haven’t received any contact from you regarding this order or any previous ones. We always encourage customers to reach out to our friendly Customer Care team if there are any issues. They’re here to help and can only resolve problems if they’re made aware of them. While we do pause shipments during very warm weather, if a box has arrived melted, please let us know promptly so we can investigate and, if necessary, raise the issue with our carrier. This way, we have the chance to make things right and ensure you’re happy, rather than hearing about it for the first time through a review. It’s a shame we weren’t given the opportunity to assist.

Posted 1 year ago

“Alway's exceptional quality chocolate, my Daughter absolutely love'' it ☺️ Delivery is alway's as promised too..”

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Posted 1 year ago

Thank you, we're so glad your daughter enjoys our chocolate! Thanks for gifting Chococo 💗️

Posted 1 year ago

Chococo is rated 4.8 based on 9,055 reviews