Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 8,991 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,991 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have thoroughly enjoyed the honeycombe chocs, these didn't last long, still enjoying the hot chocolate flakes, and my mum enjoyed the dark chocolate easter novelties.”

Helpful Report

Posted 1 year ago

Thank you, we're thrilled to hear it! Thanks for loving Chococo 💗️

Posted 1 year ago

“I ordered two Easter eggs from Chococo after seeing them featured over the last few years and having promoted them through my platform to thousands of people. I decided it was finally time to treat myself and try them firsthand. While I was looking forward to the experience, I was unfortunately left a little disappointed. One of the eggs arrived completely smashed, which seemed to be due to the chocolate being extremely thin and fragile. While the flavour of the chocolate was enjoyable, it didn’t quite reflect the quality or visual appeal shown in the website imagery. There were also some issues with the honeycomb inside. Part of it had softened and stuck to the packaging, which made me wonder if the egg had broken before it was even shipped. The second egg arrived intact and tasted lovely, but again, there were inconsistencies with the thickness of the chocolate. I do appreciate the company’s effort to avoid plastic packaging in favour of sustainability. However, when the packaging compromises the product’s condition, it may be worth exploring alternative eco-friendly materials that provide better protection. I contacted the company thr same day and they responded promptly after the bank holiday weekend. A refund was issued for the damaged item, which I appreciated. Still, while the customer service was efficient, it didn’t resolve the underlying quality and packaging concerns. Given the premium price point of these Easter eggs, especially from a brand that’s won awards and received national media coverage, I had higher expectations for both the product and its durability during delivery. I genuinely hope future batches see improvements in consistency and packaging, as the brand clearly has potential.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We were surprised to hear that you promoted Chococo on your platform without having tried our products first-hand. We would generally expect any brand promotion to be based on genuine experience, as this ensures an accurate and honest representation to your audience. Regarding your order, we promptly refunded the damaged egg after your initial email. As we explained, we take great care in hand-packing all of our products, and can assure you that all items leave us in perfect condition. Receiving a damaged item is disappointing and certainly not how we want our chocolate to arrive. We have used our plastic-free packaging for a number of years, with only a very small number of damages, which are usually caused by handling during transit rather than any fault with the packaging. The texture issue with the honeycomb is due to air exposure when the egg broke in transit, causing it to soften and become sticky. As for the inconsistency in chocolate thickness in the other egg, this is simply a result of the handcrafted nature of our chocolates. We stand behind the quality of our award-winning chocolate and appreciate the time you took to provide your review. Thank you again for your comments, and we hope you’ll consider giving us another chance in the future.

Posted 1 year ago

“I had tea and cake (delicious!) at Chococo on a visit to Winchester. There was a complimentary square of chocolate with my hot drink, toasted cashew and sea salt - one taste and I was hooked! I bought some to take home, and enjoyed it so much that I ordered more online. It was easy to order and my chocolate arrived super quickly (much to my delight!). I would definitely recommend Chococo.”

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Posted 1 year ago

Thanks so much! We’re thrilled to have you hooked on our Toasted Cashew & Sea Salt Slabs! Thanks for the great review and welcome to the Chococo family! 💗️

Posted 1 year ago

“Quite good”

Helpful Report

Posted 1 year ago

Wow, steady on! With glowing praise like “quite good,” we’re blushing! Joking aside, we’ll take it, and we’re glad we made it into your “pretty decent” category. Maybe next time we’ll shoot for moderately excellent? 😄

Posted 1 year ago

“High quality and very good value 1kg pack of broken pieces of honeycomb chocolate Easter Eggs bought in the Spring 2025 sale. Scrummy!”

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Posted 1 year ago

We're so glad you loved our bag of honeycombe chunks, thank you! It sounds like they made a cracking impression 😄️🍯💗️

Posted 1 year ago

“The chocolates are lovely as always. My only complaint is that the cardboard dividers are too tall, so removing individual chocolates can be messy. A wooden spoon accompanying boxes would be useful?”

Helpful Report

Posted 1 year ago

Thank you, we’re so glad you enjoyed the chocolates! And we love the idea of a Chococo spoon .... we're getting our thinking caps on right now 😁️ In the meantime, if you do find it difficult extracting your chocs, there’s a suggestion on the menu card - simply lift out the dividers to make accessing the chocolates much easier. Simples 🥰

Posted 1 year ago

“Hi, I had honestly hoped for more. I found the chocolates to be quite weak in flavour, often it wasn't clear what the flavour was supposed to be (i.e. without the booklet you wouldn't have been able to guess)”

Helpful Report

Posted 1 year ago

Thanks for taking the time to share your feedback and we’re sorry to hear our chocolates didn’t quite live up to your expectations. Taste is very personal, and if all the flavours seemed weak, it may be down to them being eaten cold (straight from the fridge can dull flavour), or even something like a cold coming on, which can really affect your sense of taste. Many of our filled chocolates have won awards, and we have a lot of loyal fans, but if they're not for you, then we understand that we can't win 'em all!

Posted 1 year ago

“Excellent service ,great product . Many thanks.”

Helpful Report

Posted 1 year ago

That's fab to hear, thank you 💗️

Posted 1 year ago

“Beautiful gifts delivered quickly”

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Posted 1 year ago

Thank you 💗️

Posted 1 year ago

“Nice chocolate. Cute ideas. Sadly some of the fish were broken.”

Helpful Report

Posted 1 year ago

Thank you! We're thrilled you enjoyed the chocolate. Sorry to hear that some of our fishy friends arrived broken. If you’d let our customer care team know, we’d have been happy to put it right. If there’s anything we can still do, just give us a shout.

Posted 1 year ago

“Chococo packaging is so eyecatching and really brightens up our shelves. We have found they were selling a little slowly so have reduced tge price and opened a box(sealed with cellophne) up so the contents can be seen.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, we really appreciate you taking the time to share your thoughts. We're so pleased to hear that you love our packaging and thank you also for your insight on how the products are selling. We’ve passed your comments on to our B2B team, as it’s always helpful to hear how our chocolates are performing in-store. Displaying the contents is a great idea - it’s often that extra visual that helps tempt customers. Thanks again for your continued support!

Posted 1 year ago

“Delicious, beautifully presented. The only issue was that some chocolates were so tightly wedged in that it was difficult to get them out.”

Helpful Report

Posted 1 year ago

Thanks so much! We’re delighted you enjoyed the chocolates and presentation, and just remember that sometimes you have to work a little to reap the best rewards! 💗️

Posted 1 year ago

“Great customer service received when something went out of stock. Was offered a replacement product for someone's birthday which was very quickly dispatched with minimal delay with the rest of my order”

Helpful Report

Posted 1 year ago

Thanks so much! We’re really glad we could sort it quickly and keep the birthday celebrations on track 💗️

Posted 1 year ago

“Always really lovely, what ever I order. The boxes are a favourite and a great gift.”

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Posted 1 year ago

Thank you! So glad to hear the boxes are a favourite - they do have a way of making people smile (before the chocolates even disappear) 😊️💗️

Posted 1 year ago

“My favourite chocolate. Honeycomb milk chocolate is delicious, a real treat. Beautifully Packaged, a great gift. Excellent service too, thank you.”

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Posted 1 year ago

Thank you so much! Our milk chocolate honeycombe is one of our all-time faves, it’s hard to resist that golden crunch! Delighted to hear it was well received 💗️

Posted 1 year ago

“Very tasty enjoyed by all”

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Posted 1 year ago

Fantastico! Thank you 💗️

Posted 1 year ago

“Always delicious and loving all the new flavours. Very high quality and this time around I bought them for friends in Japan. They loved them too! Well done and keep up the good work!”

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Posted 1 year ago

Thank you so much for introducing Chococo to your friends and we're thrilled to hear how much they enjoyed our chocolates! Sounds like we’re officially Big in Japan now (cue the song 🎤🎵️)!

Posted 1 year ago

“I was very pleased with the promptness of your order. This was a hasty gift due to my forgetting. In fact I was very pleased with your response as was my friend, the recipient. I know your quality is always good so I was very thankful to be able to rely on your quality too. Regards Cindy Parish”

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Posted 1 year ago

Thank you! We’ve all been there with last-minute gifts, so we're really glad we could help save the day, and even happier to hear how pleased your friend was too! 💗️

Posted 1 year ago

“The most delicious chocolate I have tasted, Husband and I couldn’t stop talking about it. Best ever.”

Helpful Report

Posted 1 year ago

Best ever? Now that’s music to our ears! We’ll take that, thank you! 💗️

Posted 1 year ago

“Brilliant! Great products, great service”

Helpful Report

Posted 1 year ago

Thank you 💗️

Posted 1 year ago

Chococo is rated 4.8 based on 8,991 reviews