Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 8,990 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are a gift for someone so cannot comment on the quality but the service is outstanding.”

Helpful Report

Posted 3 months ago

Thank you for your kind review. We’re really pleased to hear you were happy with our service, and we hope the gift was enjoyed by the recipient. We appreciate you taking the time to share your experience with us.

Posted 3 months ago

“Excellent chocolates (enough variety between dark & milk, and different flavours) Good-looking packaging whilst not being full of wasteful plastic”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We’re really pleased you enjoyed the chocolates and appreciated the variety of flavours and balance between dark and milk. It’s also great to hear you liked the packaging, we aim to keep it attractive while being environmentally friendly at the same time!

Posted 3 months ago

“If you want a special treat for yourself or to gift something special, then Chococo are unfailingly reliable and lovely. The products themselves are of exceptional quality. Ordering is easy and delivery prompt and efficient. When gifting you are kept informed of delivery. In this case it was a thank you to someone who had helped my daughter, and they were thrilled.”

Helpful Report

Posted 3 months ago

If you’re looking for a special treat or a thoughtful gift, we really appreciate you choosing us and sharing such kind feedback. We’re delighted to hear you find our products consistently high quality and the ordering and delivery process smooth and reliable. It’s especially lovely to know the gift meant so much to the recipient and was a fitting way to say thank you.

Posted 3 months ago

“Very happy with the service and the chocs were gratefully received. Delivered on time if a little pricey.”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased to hear you were happy with the service and that the chocolates were well received. We appreciate your note about delivery being on time and your honest comment on pricing as well.

Posted 3 months ago

“Placed my first order and I am blown away by the quality of the eggs. Both the taste and design are wonderful. I will definitely put in another order.”

Helpful Report

Posted 3 months ago

We’re thrilled to hear you were blown away by your first order and that you enjoyed both the taste and design of the eggs. It’s great to know you’re already planning to order again we really appreciate your support, thank you for the great review.

Posted 3 months ago

“Brought the mother's day chocolates for my old dear, she absolutely loved them and happy to find out they came from one of her favourite places in Dorset”

Helpful Report

Posted 3 months ago

Thank you for your lovely review! We’re so pleased to hear your mum absolutely loved her Mother’s Day chocolates, and it’s extra special that they came from one of her favourite places in Dorset. We really appreciate you choosing us for such a special gift.

Posted 3 months ago

“They were bought for my mum for Mother's Day. She said they were lovely.. Let's leave it at that 🤣🤣🤣🤣💯”

Helpful Report

Posted 3 months ago

Thank you for your wonderful feedback. We’re glad to hear your mum enjoyed them for Mother’s Day, it's always good to know they went down well.

Posted 3 months ago

“Smaller than ot looked in the picture and not worth the money.”

Helpful Report

Posted 3 months ago

Thank you for your honest review. I'm sorry to hear you weren't satisfied with the size of the egg you ordered. This is disappointing to hear as we make no attempt to hide the size of our eggs and we include true to size photos of the eggs as well. Thank you for your feedback, this will be passed to the relevant teams for next year.

Posted 3 months ago

“Superb selection of tasty chocolates and beautifully presented .”

Helpful Report

Posted 3 months ago

We’re thrilled you enjoyed the superb selection and presentation. Thanks for sharing your kind words, they mean a lot to the team. We look forward to delighting you again soon.

Posted 3 months ago

“Ordering was easy and the choice was good. Delivery was prompt and well packaged in a sturdy box with paper filling to stop movement. The items themselves are in excellent packaging and look and feel high tier. I know the chocolate is great as this is my second order. The receiver of the gift is very very pleased. I will continue to use.”

Helpful Report

Posted 3 months ago

We’re delighted to hear your second order was just as positive as the first, and that both the delivery and presentation met your expectations. It’s also lovely to know the gift was so well received. We really appreciate your continued support and look forward to serving you again. Thank you for the wonderful review.

Posted 3 months ago

“We had an issue with the delivery as item damaged, Very quickly resolved, very good customer service”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience, and we’re glad to hear the issue was resolved quickly and you’re happy with our customer service. We’ll pass your kind words to the team. Thank you again.

Posted 3 months ago

“Fantastic chocs as usual. Speedy delivery and wide range of choice. Good price etc. Free delivery threshold is a bit high and loyal customers deserve a bit of a break here or at least being able to combine seperate deliveries under the same cost banner to get the delivery discount. Eg sending 2 seperate mothers chocs on mother's day or at Xmas.”

Helpful Report

Posted 4 months ago

Thank you for your continued support and for taking the time to share your thoughts. We’re really pleased you’ve been happy with the quality, delivery speed, and range. We also appreciate your honest feedback regarding the free delivery threshold and combining orders. Comments like this are really helpful, and we’ll make sure they’re passed on to the team as we continually review ways to improve value for loyal customers.

Posted 3 months ago

“Always amazing quality chocolates. You’ve never failed me when it comes to presents for my chocolate lover mum”

Helpful Report

Posted 4 months ago

Thank you for your lovely review. We’re so pleased to hear our chocolates have always been a reliable choice for your mum’s gifts—that really means a lot to us. We truly appreciate your continued trust and support.

Posted 3 months ago

“I ordered two dairy free hens and two dairy free rabbits for Easter and paid approx £40 inc post and packaging. They arrived and were great so I decided to order a raspberry and pistachio easter egg for £16.50 plus postage and packaging so approx £20 in total. Egg arrived and was tiny, really poor value for money, the egg is slightly smaller than my hand, not remotely impressive and not worth £16.50! I fed back to customer service and asked to return. Response was that I could return but that I would have to pay for the return which would have cost half the price of the egg. I felt seriously ripped off to have overpaid for something so small in the first place and given that I'd spent £60 on Easter chocolate, I thought the response showed that Chococo really don't care at all about their customers!”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback. We’re really sorry to hear that the raspberry and pistachio egg felt disappointing in size and value, and that your experience with our returns process left you feeling let down. That’s certainly not the impression we want to give, especially to a returning customer who has supported us with multiple orders. We do aim to be transparent about product sizes and pricing, as this is all very visible on the product page on our website. Unfortunately, as a business we cannot afford to cover the cost of returns for every order, when we have made a mistake we wouldn't expect for the customer to pay for the return. I hope this helps, thank you again.

Posted 3 months ago

“I have been given these chocolates a few times and have never been disappointed”

Helpful Report

Posted 4 months ago

We really appreciate your feedback. It means a lot to hear you’ve never been disappointed, and we’re glad our chocolates continue to be a favourite. Thank you.

Posted 3 months ago

“Always delicious and beautifully packaged”

Helpful Report

Posted 4 months ago

Thank you for your wonderful review. We’re really glad you enjoyed the chocolate and that it arrived beautifully packaged. We appreciate your support!

Posted 3 months ago

“Great tasting chocolate at reasonable prices.”

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Posted 4 months ago

Thank you for your wonderful 5 star review. We’re really glad you enjoyed the chocolate at a great price and thank you for your support.

Posted 3 months ago

“Great quality product and really helpful service. One of my eggs arrived broken and after verifying that was the case, they dispatched a replacement and second egg as well! Great communication throughout.”

Helpful Report

Posted 4 months ago

Thank you for your positive review. We’re really pleased to hear you were happy with the product and service, and that our team was able to resolve the issue quickly for you. We appreciate your comments about the communication as well and will be sure to pass them on.

Posted 3 months ago

“I ordered the large fossil egg for my son .. he is 30 .., has autism & fossils & dinosaurs are his obsession! It’s for Easter (obvs) do he hasn’t seen it yet . But I am very happy with it, it looks fab and I’m sure it will be appreciated.”

Helpful Report

Posted 4 months ago

Thank you for your lovely review. We’re really glad to hear you’re happy with the fossil egg, it sounds like a great gift, especially with your son’s interests in fossils and dinosaurs. We hope he really enjoyed the egg, and had a great Easter!

Posted 3 months ago

“Chocolates were ordered as a gift- so I haven’t tried them. But they arrived very quickly and in perfect condition- well packed Easter eggs!”

Helpful Report

Posted 4 months ago

We’re really pleased to hear your order arrived quickly and in perfect condition, and that the Easter eggs were well packaged for gifting. Even though you didn’t get to try them yourself, we hope they made a lovely gift and were enjoyed by the recipient. Thank you!

Posted 3 months ago

Chococo is rated 4.8 based on 8,990 reviews