Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 9,017 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 9,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chocolates that i have ordered are for Easter, so have not been eaten yet! but i am sure that the will be fine! The main reasons for choosing Choco are that they are a local company, which is important to support, and that the ingredients are exectly what tey should be. Unlike the poor quality of "chocolate" that is avalable elsewhere nowadays. Quality rather than profit.”

Helpful Report

Posted 4 months ago

Thank you for your thoughtful and kind review. We really appreciate you choosing to support a local company, and we’re glad you value the quality of our ingredients, that’s something we take great pride in! We hope your Easter treats were just as good as expected when you got the chance to enjoy them.

Posted 4 months ago

“Very disappointed 17.00 for an Easter edd. 175 grams. Expected a bit more”

Helpful Report

Posted 4 months ago

Thank you for your honest review. We're sorry to hear you expected more from the Egg. The weight is included within the title of the product, so we're not trying to hide it! Thank you for your honesty and sorry it missed the mark for you.

Posted 4 months ago

“Excellent chocolate, excellent service!”

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Posted 4 months ago

Thank you for your wonderful feedback! We’re thrilled you enjoyed the chocolate and the service! Thank you for taking the time to leave us such a kind review.

Posted 4 months ago

“Lovely packaging, very disappointed to receive such a small bunny for a lot of money. It was a gift and embarrassing when the receiver opened it. It may be good chocolate but I don’t see how that small amount can cost so much to make. Won’t be ordering from you again. Vegans should not be penalised.”

Helpful Report

Posted 4 months ago

Thank you for your review. We appreciate your honesty and while our prices are higher than others, we feel the quality, and amount of cocoa in each product, means that the price is far better value than others. I'm sorry to hear you felt the Bunny in a Box was small, we don't try to hide the size or weight of the product, they are both included within the product description. Thank you for giving us a try.

Posted 4 months ago

“Great design and delicious. My daughters will love these Easter chocolates. Arrived quickly and all plastic free.”

Helpful Report

Posted 4 months ago

Thank you for your lovely feedback. We’re really pleased to hear you enjoyed the design and taste, and it’s great to know they were a special Easter treat for your daughters. We also really appreciate your note about the quick delivery and plastic-free packaging.

Posted 4 months ago

“Quality and service second to none!”

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Posted 4 months ago

Thank you for a fantastic 5/5! We’re thrilled to hear you’ve had a great experience with both our quality and service. We truly appreciate your support and look forward to hearing from you again!

Posted 4 months ago

“I`ve been getting Easter Eggs from Chococ for several years. I keeping coming back becasue eveyone loves them. No need to look elsewhere. Same with Chritmas.”

Helpful Report

Posted 4 months ago

Thank you for your continued support over the years! We’re so pleased to hear our Easter Eggs and Christmas range have become a regular tradition for you, and that they’re always well received, that really means a lot to us! We truly appreciate your loyalty.

Posted 4 months ago

“The best chocolate from the UK. Customer service is next to none. My order was damaged in transit; within 30 minutes of notifying Chococo by email, they had dispatched a replacement.”

Helpful Report

Posted 4 months ago

Thank you for your wonderful feedback. We’re really pleased to hear you enjoy the chocolate and had such a positive experience with our customer service team. It’s great to know the issue was resolved quickly for you, and we really appreciate you taking the time to share this.

Posted 4 months ago

“Customer service was excellent. I had an issue with the easter egg i ordered, it arrived broken. I e mailed customer service and they arranged for a replacement, which was received within a few days. I would highly recomend this company”

Helpful Report

Posted 5 months ago

Thanks for the wonderful review! We’re glad our team could resolve the broken Easter egg quickly with a replacement, and that it arrived promptly. We really appreciate your kind words and your support, thank you!

Posted 4 months ago

“Customer service was excellent, when I had a missing Easter Egg from my order. They were so prompt in getting my order completed. No stress involved at all.”

Helpful Report

Posted 5 months ago

Thanks for the wonderful review! We’re glad our team could resolve the missing Easter Egg quickly and with no stress. Thank you for sharing this feedback, it means a lot!

Posted 4 months ago

“Great delivery time on the day. Won'y know about the taste until they eat them over Easter!”

Helpful Report

Posted 5 months ago

Thanks for the lovely review! We’re glad the delivery was quick and we hope you all enjoyed the chocolate over Easter!

Posted 4 months ago

“Good service - really great chocolate. No need to ever go anywhere else.”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We're really glad you enjoyed the chocolate and the service. We appreciate your support and look forward to welcoming you back soon!

Posted 4 months ago

“After reading about Chococo in a lifestyle magazine, I decided to buy a box to share with a friend who was visiting me. The chocolates were beautifully packaged (I was particularly pleased that there was no plastic, as I feel it impairs the taste of the chocolate). However, the unique decoration did make the choosing of the chocolate difficult, as many looked the same. As a lover of good quality chocolates, in was a little disappointed in the flavours. They were not, to me, potent enough. Nevertheless, my friend and i did enjoy them.”

Helpful Report

Posted 5 months ago

Thank you for your honest review. We're really glad to hear you appreciated the plastic-free packaging! Unfortunately, as the chocolates are hand-decorated, they aren't always exactly the same as the images on the menus, but hopefully you overcome this. We're glad to hear you still enjoyed them. Thank you for choosing Chococo!

Posted 4 months ago

“My only concern was that the eggs were much smaller than I anticipated. In retrospect, I should have looked at eggs in the supermarkets to see how big 175 gms is. They haven't been eaten yet so I can't comment on their taste. The ordering and delivery were faultless.”

Helpful Report

Posted 5 months ago

Thank you for your review. We’re glad the ordering and delivery went smoothly, and we appreciate your note about the egg size, we don't hide the weight on our website! We really hope they were enjoyed over the Easter period.

Posted 4 months ago

“I have bought two oat milk eggs for two children who have allergies. They don’t like dark chocolate so I’m hoping they will find the oat milk chocolate more palatable.”

Helpful Report

Posted 5 months ago

Thank you for sharing your thoughts. We’re really glad to hear you’re trying the Oat M!lk chocolate for your children. We really hope they found the chocolate tasty! Warmest thanks for your support, and please don’t hesitate to reach out if there’s anything we can do to help.

Posted 4 months ago

“Fantastic chocolate all my family love it”

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Posted 5 months ago

Thank you for a lovely review, that’s so lovely to hear. We’re really pleased the whole family enjoys it, and we truly appreciate your support, thank you again!

Posted 4 months ago

“Ordered as a birthday present. Delivered on time and much appreciated. Many thanks.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave such a lovely review. We’re delighted to hear the Chococo order arrived on time and was appreciated as a birthday present. Your kind words mean a lot to the team. Warmest thanks again for choosing us, and we hope to welcome you back soon.

Posted 4 months ago

“There aren’t many options out there for children who have allergies. This, this is THE option. Believe me, I know it’s expensive, but it’s worth it. We only get it 3 times a year, but it’s a well deserved treat for a child that deserves it. I get the milk chocolate for my daughter, I share a bit with her. The chocolate is stunning, much better than a store and it’s attractive to kids, something large companies don’t bother with. Oh and 5⭐️customer service with actual people, not an automated system”

Helpful Report

Posted 5 months ago

Thank you for such a wonderfully kind review, that’s incredibly nice of you to share! We’re truly pleased to hear our chocolate has been such a special treat for your daughter, especially given the limited allergy-friendly options available. It means a lot to know it feels worth saving for and that it brings her joy when you do choose it. We’re also really grateful for your comments about both the product and our customer service team, that kind of feedback is hugely appreciated by everyone here.

Posted 4 months ago

“Thankyou - we received the order. Not sure how we comment on the quality of an Easter egg when Easter Day is about ten days away!!!!”

Helpful Report

Posted 5 months ago

Thank you for your message, Barry. We’re glad your order arrived and we hope you enjoy the Easter egg when Easter arrived. Our system sends a automatic feedback survey, unfortunately, it can't tell when an order is placed for a future event, like Easter. We appreciate you supporting us, thank you.

Posted 4 months ago

“Love their chocolate and never disappointed. Now purchasing for family as well as work colleagues.”

Helpful Report

Posted 5 months ago

Thank you for your lovely review! We’re so pleased to hear you love our chocolate and that you’re now sharing with family and colleagues. We truly appreciate your support and look forward to hearing from you again!

Posted 4 months ago

Chococo is rated 4.8 based on 9,017 reviews