Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 9,001 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 9,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good, speedy delivery. A gift - and arrived in time and very good condition.”

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Posted 5 years ago

“We have visited your shop in Swanage (several times😆) and have used your online service frequently. We have NEVER been disappointed. Our latest purchase is safe in the fridge until Christmas Day. Hope all goes well for the Chococo in 2121.”

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Posted 5 years ago

Dear Grahame, Many thanks for your continued support and for taking the time to send us your feedback. We hope you enjoyed your chocolates over Christmas and wish you and your family all the best for 2021. Its all very strange here in Swanage now as this is usually such a busy time with visitors coming for new year breaks, but hopefully things will improve in time for Easter and the summer. Thanks again for your support and all the best to you and your family for 2021. Best wishes, Claire Burnet co-founder

Posted 5 years ago

“Have yet to taste the product but if they are as good as the buying procedure then I will be more than happy.”

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Posted 5 years ago

“Excellent ordering and delivery system. Not sure about chocolate as it’s a gift”

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Posted 5 years ago

“Unfortunately a week after despatch one of the orders hasn't arrived - not,your fault but what happens if they never get there or are ruined?”

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Posted 5 years ago

“Previous recipients were delighted with their gifts at Easter. The only reason that I have awarded 4 stars and not 5 is that the named day delivery did not work - it was a small extra charge but the delivery arrived on another day and not the day that I had specified.”

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Posted 5 years ago

Dear Karen, Thanks for your custom & for giving us your feedback. We are pleased to hear that the gifts arrived but apologies from us if we got the despatch timings vs your preferred delivery date wrong - the team have worked extremely hard to cope with both a huge extra volume of orders this year and new systems with our new website, but we will take your feedback on board as part of our post-Christmas review our despatch processes. So many thanks for your comments. We hope you and your family have a happy and safe Christmas. Best wishes, Claire Burnet co-founder

Posted 5 years ago

“I would have given you 5 stars but for the fact that the “chips” got broken in transit.”

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Posted 5 years ago

“The delivery was very quick and the packaging was very good. I'm unable to comment on the chocolate as it is a Christmas present and hasn't been eaten yet.”

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Posted 5 years ago

Dear Carol, Thank you for your custom & for taking the time to send us your review. We hope the chocolates are enjoyed over Christmas and that we can hopefully look after you again in 2021. Best regards, Claire Burnet co-founder

Posted 5 years ago

“I bought them for my husband as he loves unusual flavours. I was a little disappointed that the packaging included a plastic cover. Also the chocolate bar was broken in transit. Other than this, they look amazing and I'm sure he will be delighted.”

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Posted 5 years ago

Dear Tracy, Thanks for taking the time to send us your review. We are sorry to hear about the bar ,so please get in touch about that and we can send out a new one for you. I can't see your order but it sounds like you might have a mini hamper? If so, the lid is fully recyclable! We have actually now sold out of that packaging format and have replaced those more traditional hamper box formats with cardboard gift bags as part of our drive to remove all plastic from our packaging as we sell out of existing stocks. We hope your husband enjoys his chocolates but do get in touch with us on info@chococo.co.uk if you want to talk to us further about the damaged bar. Best regards, Claire Burnet co-founder

Posted 5 years ago

“great hamper - received as a gift, lovely selection”

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Posted 5 years ago

“Bought as a gift. As I live overseas I need a good reliable source for gifts”

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Posted 5 years ago

Thank you for your review and we hope the chocolates went down well! We look forward to hopefully looking after you again for any future chocolate gift deliveries around the UK. Best regards, Claire co-founder

Posted 5 years ago

“Loved the vegan Pumpkins for Halloween. I thought the other chocolate I ordered was also vegan, but it turned out it wasn't, so be careful when you search to double check before you order.”

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Posted 5 years ago

Dear Cheryl, Many thanks for your review and we are chuffed to hear that you loved the vegan-friendly pumpkins for Halloween. We have a vegan-friendly category on our new website and also every product page now has an icons section which will show if that product is vegan-friendly, so hopefully it should be very clear next time you are ordering which items are vegan-friendly! Best regards, Claire co-founder

Posted 5 years ago

“Always excellent chocolates. My fault for not checking but there were a lot of coconut fillings in the Halloween box so best avoided if you’re not a fan of coconut. Which I’m not. All the others were lovely.”

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Posted 5 years ago

“Super product delivered on time”

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Posted 5 years ago

“Always love a box of Chococo chocolates. Beautiful and original flavours. Nothing compares! Only criticism.... bring back the non alcohol selection boxes!”

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Posted 5 years ago

Hi Kate, Many thanks for your lovely feedback and interesting comment about the non-alcoholic boxes. We had taken them off as they weren't selling as much as the others, but we will take your comments on board and review that decision!

Posted 5 years ago

“Chocolates were sent to my daughter who was unwell. Her feedback is that they are absolute delicious and an excellent pick me up”

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Posted 5 years ago

Dear Helen, We are sorry to hear that your daughter was unwell but thrilled to hear that our chocolates were a pick me up for her!

Posted 5 years ago

“The chocolates were generally fabulous, some better than others it has to be said. There were real highs and a few lows. Overall I was very happy with them. The irritating thing was the difficulty in trying to identify which chocolates I had been sent. Many didnt seem to be on your menu card at all!”

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Posted 5 years ago

Dear D Bird, Many thanks for your feedback - we are glad to hear that you enjoyed your chocolates. They should have all been on the menu though, so am a bit worried by your comment there. They are all hand-decorated, so can sometimes vary slightly from the picture, so I let the packing team know your feedback and ensure that they are packing chocolates which look most like their menu graphics! Thank you for letting us know. Best regards, Claire Burnet co-founder

Posted 5 years ago

“Excellent, truly delicious chocolates! The only drawback being identifying them. 25 chocs in the box but the leaflet also shows dozens more that aren't in our selection. I guess because the selection changes etc., good to know when its fresh/handmade, but tbh it slightly takes the edge off, having to peer at all these descriptions and reading something that sounds amazing but then realising thats not quite what you've got. Or thinking its something you don't like e.g. coffee, liquorice and giving it to your husband only for him to tell you its actually an amazing kirsch ganache or something. Hey ho. But yes the chocolates are deee eeee licious.”

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Posted 5 years ago

Dear Mark Many thanks for taking the time to give us your feedback. You are quite right, we are a bit different to other chocolate companies in that we do change our selection depending on the season and whilst we do change our main menu regularly to reflect the chocolates being made over that season, we are not necessarily making them all at the samet time or can't fit every chocolate in every box. Being a small business, creating bespoke menus for every box size and option is not yet an option. However, we take your comments on board and will keep reviewing how we do this to see if we can do better for you. Best regards, Claire Burnet co-founder

Posted 5 years ago

“What I’ve had so far (saving some for a weekend coming up) has been lovely! A recommend - buy some Good quality ice cream and break some of your white and milk chocolate in small cubes - mix. Indulge and enjoy!”

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Posted 5 years ago

“No questioning the quality but the chocolates seem to get smaller and smaller each time I order.”

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Posted 5 years ago

Chococo is rated 4.8 based on 9,001 reviews