Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 9,001 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 9,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The selection looks delicious, but have only tried one so far with caramel salted. We both love Swanage & Purbeck. My husband spent happy years in Swanage where his father was Rector in the 1960s.”

Helpful Report

Posted 5 years ago

“Much appreciated by the recipient but what I would really like is the option to choose the contents (or the majority of the contents) of the box by specific chocolates. Happy to pay a premium for this.”

Helpful Report

Posted 5 years ago

“Great chocolate. I love the Oakey Smokey Chilli and Cocoa Nibs. Sad to say the amount of chocolate you receive for the money is very disappointing. Not sure about ordering again as a result.”

Helpful Report

Posted 5 years ago

“I did order a milk chocolate selection and most were dark chocolate which was a little disappointing, however the chocolates were very nice and the flavour combinations were great. Would order again for sure just not the dark for myself but my partner would love them again.”

Helpful Report

Posted 5 years ago

“would have preferred fewer 'odd' flavours in the box, for instance alcohol. I guess I prefer more conventional chocolate flavours such as nuts, caramel, coconut etc.”

Helpful Report

Posted 5 years ago

“I am assured by my chocolate-loving wife, who they were a present for, that the Chococo award winners sharing box was amazing. Top-quality and beautiful to look at too.”

Helpful Report

Posted 5 years ago

“Good taste”

Helpful Report

Posted 5 years ago

“My friend (Elizabeth Horn - which was the delivery address/person on the order) was very pleased with her chocolates - thanks! I don't know if I filled out your form wrong or something, but you're sending emails (feedback, delivery on its way etc.) to the delivery address/person who recieved the chocs rather than to me (Sam) who bought the chocs. Its not a major problem, its just a bit confusing that's all. Thanks, Sam”

Helpful Report

Posted 5 years ago

Dear Sam, Thanks for your custom and for your feedback. I have checked your order and it is showing Elizabeth's name as the customer not you, so that is why any emails would be addressed to her rather than yourself. It is easily fixable if you order from us again in the future, just ensure that you supply your name & address for the billing details section (and save that information in the update box directly below) and the recipients details for the delivery address! I hope this clarifies what is happening. Thanks again for your support. Best regards, Claire Burnet co-founder

Posted 5 years ago

“Box arrived in good time and in good packaging. Chocolates were of a very good quality, although I found the mix could have been better, from the 25 chocolates in the box, about a 5th were salted caramel (would have been fine if I was a fan I suppose). I am on a quest to find the best chocolates for me. These were good but I won't be returning for more.”

Helpful Report

Posted 5 years ago

Dear Tracy Thanks for your custom & for your feedback but i am a bit confused as there should only be x2 sea salt caramels (x1 made with Dorset sea salt & one with Cornish) in a large non alcoholic box and x1 passionfruit caramel which has a totally different flavour profile. I will check this with the team tomorrow as there should be a good selection of different flavours for you to enjoy. Apologies if they doubled up on caramels for whatever reason. We hope you enjoyed the other flavours in the box and the contents of your build your own hamper. Best regards, Claire Burnet co-founder

Posted 5 years ago

“Nice selection. Great delivery. Fancy flavours etc... I think the package would be improved for me by having the Menu Card in a larger font!”

Helpful Report

Posted 5 years ago

“Chocolate was amazing, but it arrived day later. It was a birthday present and it was disappointing”

Helpful Report

Posted 5 years ago

“Wonderful chocolates, but a complete lack of comprehensible labelling. It took half an hour to work out which chocolate is which and some are almost impossible to identify! Such a shame! Very difficult to remove from the box. On the whole packaging and labelling needs much improvement.”

Helpful Report

Posted 5 years ago

Dear Geoffrey, Many thanks for your custom and for taking the team to send us your feedback. We are sorry to hear that you found our menu quite so difficult to use as we have included not just pictures of the chocolates, but also a description of each too. We also state in both the welcome card and in the menu itself that if you are having any difficulties extracting the chocolates, to lift out the internal grid dividers. The grids ensure that they travel in perfect condition but are easy to remove being cardboard. Please be assured that we take on board all feedback and work to improve our menu communication every time we re-print them and the new iteration is at the printers at the moment, but, as we make and decorate our chocolates by hand, the patterns can sometimes vary slightly from the picture. It is impossible to make each one exactly identical as these are not mass-produced, machine-made chocolates. We are very glad to hear though that you thought the chocolates wonderful. Thank you again for your feedback. Best regards, Claire Burnet co-founder

Posted 5 years ago

“Bought as a present for my wife, she loved how they looked in the box and, while initially disappointed that they were all dark chocolate, was won over when she tried them! Lovely chocolates, beautifully presented.”

Helpful Report

Posted 5 years ago

Many thanks for your custom and for taking the time to send us your review. We are thrilled to hear that your wife was won over once she tasted them. As you now know, some of our chocolates have a dark shell but sweeter centres, including caramels, so the overall taste experience is well balanced as a result. It makes us very happy to know that a customer has enjoyed chocolates that initially, they weren't sure if they would! Best regards to you both Claire Burnet co-founder

Posted 5 years ago

“Hi, they arrived to early. Which was a shame .But gift for my sisters 60 th birthday. She loved them loads. Also sent some to my mum. She loved them too. Think I will order some for me !”

Helpful Report

Posted 5 years ago

“Delicious chocolates - just wish the “menu” was clearer - it’s very difficult to work out which is which!”

Helpful Report

Posted 5 years ago

“Parents loved the gift”

Helpful Report

Posted 5 years ago

“it was very nice, my mum loved it and the packaging was beautiful”

Helpful Report

Posted 5 years ago

“Chocolate was lovely. Unfortunately, the bird chocolates arrived broken.”

Helpful Report

Posted 5 years ago

“The chocolates were incredibly tasty, so much so they only lasted a couple of days. It would have been nice to have slightly more variety as we received two of quite a few of the chocolates. Delivery was very quick and everything arrived in beautiful condition which was important as one box was a gift. Would happily order again and recommend to others”

Helpful Report

Posted 5 years ago

“Chocco is chocolate in all its glory. Ordered for Christmas and loved that the expiry date was just after the holiday so that the scrumptious limited box were enjoyed during the holiday. So no complaints!”

Helpful Report

Posted 5 years ago

Chococo is rated 4.8 based on 9,001 reviews